Buyer Beware! In December 2025, we contracted with Granite…read moreGuy Inc. to install new countertops in our kitchen. When they arrived for the install, we asked them to pull their box truck up to our front lawn, where there was plenty of room and access to the kitchen. Despite being explicitly asked to pull their truck to our front door and not the backyard, they attempted to drive up to our back door, took our short steel linked fence out of the ground, damaging a raised garden bed, (as well as leaving ruts in our yard) in the process. They also drove- then idled- their box truck, full of marble countertops, directly over our septic tank. We documented everything with photos, Ring videos, and written communications to discuss with Granite Guys management. After the installers left, we also discovered that one of the two sink installations in the kitchen was prominently off-center (photo attached). After we reached out to Granite Guys, the owner of the company came out to look at the damage. He acknowledged that his staff made a serious mistake with the install, then looked me in the eye and shook my hand as he promised that they would return to perform our spring cleanup as compensation and to resolve the issue. I accepted and emailed the administrator that he had agreed to perform a spring cleanup and I would reach out again then. The administrator responded and confirmed they took responsibility for the issues in the yard. On March 28th I emailed them again and asked them to come for the spring cleanup. For the next five weeks, I received very little communication from them. After unanswered emails, they responded on the morning of May 4th that they would be coming later that same day. Two guys showed up in a pickup truck, got out, took pictures of the lawn area my husband had already repaired, rang the Ring doorbell at the garage door exactly once, and then left. I emailed Granite Guys once again asking why they had left without taking care of the yard, and have not heard back. I have been attempting, unsuccessfully, to resolve this privately and patiently with Granite Guys. Though my husband was able to repair our yard, the flaw in our $7,000 countertops is permanent. Granite Guys Inc. cannot be trusted and should be avoided at all costs.

Buyer Beware! In December 2025, we contracted with Granite…read moreGuy Inc. to install new countertops in our kitchen. When they arrived for the install, we asked them to pull their box truck up to our front lawn, where there was plenty of room and access to the kitchen. Despite being explicitly asked to pull their truck to our front door and not the backyard, they attempted to drive up to our back door, took our short steel linked fence out of the ground, damaging a raised garden bed, (as well as leaving ruts in our yard) in the process. They also drove- then idled- their box truck, full of marble countertops, directly over our septic tank. We documented everything with photos, Ring videos, and written communications to discuss with Granite Guys management. After the installers left, we also discovered that one of the two sink installations in the kitchen was prominently off-center (photo attached). After we reached out to Granite Guys, the owner of the company came out to look at the damage. He acknowledged that his staff made a serious mistake with the install, then looked me in the eye and shook my hand as he promised that they would return to perform our spring cleanup as compensation and to resolve the issue. I accepted and emailed the administrator that he had agreed to perform a spring cleanup and I would reach out again then. The administrator responded and confirmed they took responsibility for the issues in the yard. On March 28th I emailed them again and asked them to come for the spring cleanup. For the next five weeks, I received very little communication from them. After unanswered emails, they responded on the morning of May 4th that they would be coming later that same day. Two guys showed up in a pickup truck, got out, took pictures of the lawn area my husband had already repaired, rang the Ring doorbell at the garage door exactly once, and then left. I emailed Granite Guys once again asking why they had left without taking care of the yard, and have not heard back. I have been attempting, unsuccessfully, to resolve this privately and patiently with Granite Guys. Though my husband was able to repair our yard, the flaw in our $7,000 countertops is permanent. Granite Guys Inc. cannot be trusted and should be avoided at all costs.

Top notch company Fantastic customer service…read more They actually helped me with a project with alternative options to save money. Friendly, great product information and together with Guaranty Glass & Mirror, Spencer, MA we got the job done!

I've had some bad luck with windshields this year- I cracked two of them. Each time I used…read moreGuaranty Glass and Mirror's mobile repair. They were able to come out the next day and make quick work of it. The techs are friendly and professional as well as the rep on the phone. They direct bill the insurance which is a plus also. I will never use anyone else.

It is great to come across a company that is responsive and honest. I requested Federal Glass…read moreinspect two windows and a door expecting a big bill. The technician said the windows were fine and even didn't need sealing externally. It's great to see a company not just suggest some amount of work to make a buck. I will certainly use them again and recommend them to friends.

Tried to work with Federal Glass for a window replacement and ultimately didn't move forward with…read morethe order because of poor communication and customer service. The woman on the phone was very unkind on the call where I was trying to check the status of our order and ultimately hung up on me. We were not yelling but I did communicate that I didn't understand why I was being treated unkindly and that is when she hung up. Honestly a shocking experience.

US Siding & Roofing, led by owner Diogenes (or "G"), completed a significant project involving the…read morereplacement of multiple roofs on our mid-60's mid-century modern home, along with the installation of 9 skylights and several windows. Before starting this project, we must have interviewed half a dozen different contractors, and G stood out due to his extensive experience in the trades and his personality. He demonstrated a strong knowledge base and communicated frankly and earnestly, avoiding any aggressive sales tactics or upselling. Throughout the project, G's entire crew was very hard-working and respectful. As the work progressed, they uncovered several underlying issues that had been hidden beneath the existing roof. G took the time to review these findings with us and ensured we understood the recommended steps to address them. His willingness to engage in conversation and consider our input was refreshing and made the process much smoother. Fast forward nearly two years later, we can confidently say that we have experienced no issues with the roof, skylights, or windows. Our experience with G and his team at US Siding & Roofing was overwhelmingly positive, and I wholeheartedly recommend their services to anyone in need of roofing or siding work.

This year, US Siding completed the remaining window replacement with Marvin Elevate. They also…read morerepainted the exterior of our house. G's team always do top quality work. We had a big change in color and the result looks outstanding. Great attention to detail and customer service.

Called and got Rich on the phone to describe a couple of foundation cracks in the house I just…read moremoved into. Got a quote right away and scheduled a repair that same afternoon. A week later, Paul came with his 30+ years of concrete & foundation knowledge. Patched up an underground crack with closed-cell polymer and the other above-ground crack with carbon fiber.

From the start the transaction was smooth. After exchanging a few messages via Yelp! it was…read moreconfirmed that A-1 Foundation Crack Repair met our needs. Andrew came out to view the issue, inspect the rest of the foundation as well as the bulkhead. He provided a couple of options to repair the foundation crack and suggested bolstering the joints between the bulkhead and foundation. The technician scheduled to do the work was very courteous and accommodating. He texted before his arrival and was very understanding when we explained we had an unexpected emergency come up. He was very informative and excellent at explaining what he had done. Thanks A-1 Foundation Crack Repair for making it a breeze to address foundation cracks.

We just had a great experience with a replacement of a bathroom mirror by Banner Glass. They came…read morein and made a measurement of our old mirror. A few weeks later they returned, popped out the old damaged mirror and put a new one in. We were very happy with the experience and the pricing was better than a quote from a competitor. We would use them again.

Left a window screen for repair on 8/5/23. Two months later, 10/5, screen still in the showroom…read moreuntouched. In between, 2 visits with promises to get it done. Crickets. Worst customer service I can recall from any vendor. Stay clear of this place!

Door Systems handled the replacement of a rotted panel in one of our garage doors in a very…read moreprofessional manner from first phone call to payment of the invoice. The job was quickly measured, and priced. The work was done as promised with great care given to matching the panel to remaining ones, then finding and painting with the same Lowes paint. Nice to find a local Framingham business to support and being rewarded with great service. While the cost seemed high, it was comparable to one received from another servicer from a smaller firm Highly recommend!

Ronen was a lifesaver tonight! Our garage door opener completely broke down last night and was far…read moretoo heavy to open manually so our car was outside in the bitter cold AND I have surgery scheduled for tomorrow. Our business involves moving heavy objects from the garage into the car and I would have had to carry them through the house to get the to the car outside. I contacted two companies with excellent reviews and the ability to schedule an appointment online. One of them called me back, completely disregarded the appointment I had scheduled and said the earliest they could see us was 5 days later. The other appointment was with Mass Garage - Ronen said he would see us the same day & kept in touch with us by text and phone to let us know when he was arriving. When he arrived he immediately knew what the problem was, explained what he was going to do and got it working quickly. However he wasn't satisfied and even though it was far past regular working hours he spent some extra time to get it working perfectly, better than it ever has worked since we've lived here. He took the time to explain what he was doing and pointed out several flaws in the way the door was originally installed. Normally this would be an opportunity for a repairman to try to upsell us to a much more expensive bill but he said "You're paying me to get your door working, not to do a big installation." and assured us that the door would work well for the foreseeable future. The only replacement part we had to pay for was minimal (a replacement cable). I don't know what these repairs normally cost but I got the sense that his price wasn't the cheapest but was reasonable. In my opinion it's worth paying a hard working, highly skilled technician what he/she is worth, especially when they are super responsive, arrive ASAP and do good honest quality work. Bonus: I was able to pay completely electronically by Apple Pay or credit card and get an email receipt. It's a small convenience but one I appreciated.

I've worked with Wasley and his team at WM Painting & More for many years, dating back to my time…read moreas a realtor. They were always one of my go-to recommendations for clients because I knew they would do outstanding work and treat people with honesty and professionalism. Since then, I've continued to recommend WM Painting and More to friends and family, and they've completed numerous projects in my own home. Every experience has been excellent. Their workmanship is consistently top-notch, they're reliable, communicative, and they take real pride in what they do. They show up when they say they will, pay attention to the details, and always leave the space clean and looking beautiful. It's rare to find a company that delivers such consistent quality year after year. I recommend Wasley and his team without hesitation and will continue to use them for future projects.

Excellent company to work with. Would highly recommend them to friends and family. Reliable and…read moreprofessional service.