It is great to come across a company that is responsive and honest. I requested Federal Glass inspect two windows and a door expecting a big bill. The technician said the windows were fine and even didn't need sealing externally. It's great to see a company not just suggest some amount of work to make a buck. I will certainly use them again and recommend them to friends. read more

Tried to work with Federal Glass for a window replacement and ultimately didn't move forward with the order because of poor communication and customer service. The woman on the phone was very unkind on the call where I was trying to check the status of our order and ultimately hung up on me. We were not yelling but I did communicate that I didn't understand why I was being treated unkindly and that is when she hung up. Honestly a shocking experience. read more

I am not sure how they stay in business. They never responded to my quote, had to call to follow up. Once I called, they sent a couple of confusing emails about when they would send someone for an estimate. A guy finally came who was late, rude, left muddy boot footprints all over my floor, and reeked of cigarette smoke. Said he would send me an estimate and never heard from him or the company again. read more

We had an agreement for them to come reinstall a shower enclosure and they gave us a price and a date for the install. They called the morning of and told us they misimunderstood the job and tried to extort me for more money and when I balked, the manager called me a "dick" and refused to do the job at all putting us well behind schedule. I would find yourself a more trustworthy and reliable company to do your work. Do not hire. read more

These guys are great! Sure you need to have your patience from time to time on scheduling. But what great place doesn't have a wait? All in all they have done great work for me from fabricating a large oval glass for my outdoor table. They have also made glass for a custom desk that had been built in my home. I have carried them over to my work as-well they have done several sheets of glass for very old large store front window casings. I don't feel they are huge company, it seems to me a small family owned company that provides a great finished product. Thanks all to whom has been involved over the years! -- Eddie K. -- Holliston/Brookline -- Atlantic Heating read more

They were great! We cracked a window and they were very responsive when I called. Someone was able to come very quickly and the replaced window looks great! We are very happy. read more

Every 5 star review is by an employee or friend of their family . This place tends to RIP customers off over priced -former employee

Federal Glass installed the mirrors in our bathrooms when our house was completed in 1998. The process went relatively smoothly, and we had no complaints. However, they glued the mirrors to the wall and did not install holding clips. Twelve years later, one of the mirrors (3.5' x 5') spontaneously detached from the wall and came crashing to the floor in a gazillion pieces. Fortunately, nobody was in the bathroom at the time -- otherwise someone's body could've been sliced open. We cleaned up the mess, and then I called Federal Glass to see if they would defray any of the cost of installing a new mirror. I spoke to Mike (I believe one of the owners), and had a most unpleasant conversation. The gist of it was that Mike treated this as simply a warranty situation, saying that 12 years had passed, so there's not much he could do for me (he offered a 10% discount - probably less than what I could get with a coupon). I was not claiming that they were legally obligated to do anything. But I was hoping that they'd help me regardless, because it made good business sense to do so. When you install a large mirror with glue, you had better make sure that it's not going to fall off without provocation in only 12 years. These guys were the experts. Do you think that homeowners would be satisfied if they're told "We're gluing the mirrors to the wall. It'll last quite awhile, maybe 10 or 20 years or more, but at some point the mirror is liable to fall off."? Mike challenged me as to why I hadn't "inspected" the mirror periodically. I told him that I didn't know how to inspect a mirror that's attached to the wall (there were no warning signs at all). He also said that perhaps the mirror had been subjected to unusual conditions like humidity. Well, it's in a bathroom! Mike informed me that they still install mirrors using only glue, and that ours was practically a unique occurrence. So I asked him why, if this is such an exceedingly rare event, he couldn't afford to help us out of this situation. He said he wouldn't. I wouldn't be writing this evaluation if Mike had been polite. Or had not tried to make it seem like our fault for not "inspecting" the mirrors. Or if he had actually apologized, or expressed regret that this happened. Or if he said something like, "Wow, I'd like to send someone over to see what might have gone wrong, so that we can avoid this problem in the future!" The only thing we did wrong was in being naive enough to believe that they knew what they were doing by using glue alone. In summary: maybe we're just the victims of bad luck (or good luck, since nobody was hurt). And sure, there was no legal obligation for Federal Glass to reimburse us. But they were rude, accusative, dismissive, and didn't feel like standing behind their installation techniques by spending a few hundred dollars to cover an event that by their own admission happens rarely if ever. So in my opinion, if you do business with Federal Glass, you had better hope that no unusual situations come up where "customer service" is an issue, at least where Mike is concerned. read more

Was looking to find a replacement for a shower sweep/shelf combination since we were getting puddles outside our swing-open shower door. Home Depot didn't have anything and recommended these guys. My wife went with our existing sweep/shelf and returned with a replacement rubber sweep ($5) and instructions to simply clean the shelf since it's still in good shape (just dirty). I easily cleaned and replaced the sweep/shelf. Now, the puddles are gone! I appreciate that they didn't try to sell us anything more than what we actually required. read more

I've never had a problem in many years of dealing with Federal Glass. They have even gone out of their way to make a much needed glass delivery for me after their normal closing hours . The custom thermopanes I've ordered have never leaked or failed and the other custom work has been meticulous too. The products they sell are top quality and I never feel as though I am talking to a don't-care dummy in the sales room or the shop area. I have also used other suppliers and the prices are where they should be for this area. As to the disgruntled former employee review - I am neither a friend or employee of the owners! read more

Federal glass recently installed the shower doors in my house near Framingham Massachusetts. My wife and I had no idea what we wanted so we decided go into the shop and see what they could do for us. We spoke to Dave who was a very pleasant guy who really knew what he was talking about. He thoroughly explained our options and we found exactly what we were looking for right there in the show room! We also ended up finding the PERFECT mirror for the bathroom in their selection upstairs. Dave even helped move the mirror to our car. We had Vecile and Mike come in to install it for us and everything went very smoothly. They came in exactly when they said they would and everything was perfectly measured to our bathroom. We highly recommend Federal Glass! We couldn't ask for better service! read more

This place is awesome!! These guys installed my mirror and glass with such ease! And the guy who installed it had probably one of the best mustaches in the region! An added bonus read more

We purchased a shower door through Federal Glass and set up our installation date. They never showed up for installation and when I called to inquire they told me the door wasn't in yet and the owner, John, was very nasty and unprofessional....come to find out 3 weeks later (after I called the glass manufacturer myself)..they ordered the door that same day after they obviously forgot to place the initial order. When I contacted Federal Glass they denied this!!! They refuse to apologize for their miscommunication and their non-delivery of products. They weren't willing to accommodate us in any other way and try to fix the situation. As a result of this, we cancelled our order with Federal Glass and we're using a more reputable competitor. I strongly suggest you DO NOT use Federal Glass if you a looking for professionalism, courtesy, and products installed on-time. I have never dealt with a company who is so rude and who doesn't want your business. The owner is accusatory and is extremely unprofessional. read more

I called federal glass for someone to come to our new home to measure for mirrors and made an appointment and took off work from work for the scheduled time and no-one showed up. After the 5th time of calling and talking with different individuals and making further appointments with no-shows again, I gave up. I did call them and told someone I wasn't sure how they stayed in business with such bad customer service. If I could give 1/2 a star I would. read more