We just had a great experience with a replacement of a bathroom mirror by Banner Glass. They came in and made a measurement of our old mirror. A few weeks later they returned, popped out the old damaged mirror and put a new one in. We were very happy with the experience and the pricing was better than a quote from a competitor. We would use them again. read more

Left a window screen for repair on 8/5/23. Two months later, 10/5, screen still in the showroom untouched. In between, 2 visits with promises to get it done. Crickets. Worst customer service I can recall from any vendor. Stay clear of this place! read more

As an architect I expect good quality work. Even though this glass place was higher priced I thought the standards would be good. Unfortunately they did not build the shower enclosure according to our specification and drawings, They also measured it wrong and had to reorder glass and wait months. And there was a scratch on the glass when they did the reinstall. They did not deliver on their reputation and we are not happy with the result. read more

I recently used Banner Glass Shelmar to provide and install a new master shower glass door system in my home. From my first meeting with them, subsequent communications and installation, they were very professional, responsive and helpful. We couldn't be happier with the experience we had with this company ! read more

Banner Glass made a new window that replaced two windows that were side by side. They came and gave a quote. When the day came to take out the old windows they showed up on schedule and did the new measurements. They ordered new glass and when it came in they gave us a schedule to install and came the time they said and did an excellent job. They stayed with the quoted price. Friendly professional people. We are very satisfied. This is the fourth time we have used Banner and have always been satisfied read more

I've went in the office back in December the woman treated me with friendly and with a smile . That t me was amazing. She was helping her husband out and knew alot she gave me alot of great information and her and Rob worked amazing together . That to me seeing a company working as a team and friendly . I took the information home and talked it over with husband. As directed I had all the construction done first before coming back to come back and make an appointment for a schedule. I came back in and the sweet girl Melanie was out back cleaning as I was told. The woman Jackie was very rude and snappy at me . She was to busy texting and not helping me. When she finally wanted to help me she was very rude and I didn't need to listen to her swearing and bad mouthing . I asked to speak with Rob or Melanie and she said Rob is on vacation. I left . I went around the building and Melanie was empty out trash . I said Hi how are you ? She was so friendly and I explained what happened . She said she was so sorry she promised that isn't the way her husband, brother in-laws and her father in law runs their company . She was so amazing and making me feel better. She took down all my information and called me within 24 hours and made me an appointment. Companies need more people like her. Her customer service is amazing read more

Had a frameless shower door installed. Timely Competitive pricing Very responsive Friendly Overall very positive experience. There was a small issue with the installation and they were extremely professional and quick to respond and came back immediately to make a few tweaks to solve the problem. I would hire them again for future projects. read more

I inquired about a frameless shower door installation. Banner Glass (Waltham) came and measured in 48 hours by arranging with the concierge in the building. I was told they were coming (to approve access) but couldn't even tell they had been. The next day I stopped by the store and Jackie took time to walk me through all the options including pros and cons with pricing. I'm pretty sure she was busy with something when I arrived unannounced but she gave me all the time I wanted in a friendly and relaxed manner. Installation was delayed by the State Covid restrictions but once the restriction was lifted they scheduled installation with the concierge and gave me the option of being there or rescheduling to when I would be there. The team arrived punctually, did a beautiful installation quickly and quietly. Left my home spotless. They explained usage restrictions relating to installation and appropriate care and cleaning. Super nice crew, friendly, cooperative and seemed genuinely surprised and appreciative when I tipped them. Overall Banner Glass (Waltham) was awesome, awesome, awesome. They made the difference between a really nice bathroom and an incredible one. Can't thank them enough. I will never go anywhere else in the future. The other Banner locations are probably OK as well but why take a risk! Did I mention that Banner Glass (Waltham) is awesome? read more

I called Woburn Glass about a glass table top, the price was reasonable and they said they would have it within a week. I asked about the bevel and they said they only had standard. All of this was agreeable to me so I gave them the measurements and ordered the glass. When I picked it up it was nicely packaged but when I saw the edge I was super disappointed, it was sharp and rough and inconsistent. I asked if it could polished and they said it would take 2 weeks and 3 times the cost, they seemed unconcerned and annoyed, I paid for the glass and left. Meanwhile, so disappointed, I left a phone message and asked if I could return it or if we could find a solution, I never received a call back. I then reached out to Banner Glass Shelmar in Waltham, they agreed the glass was poorly finished, they recut it, polished it, and now it sits on my table beautifully and all for just $25.- they were wonderful to work with and made me feel like I was their only customer even working with someone else's botch job. If I had ordered it from them it would have been basically the same price so Woburn Glass might be great for autos but not so much for tables. Above is the review I left for Woburn Glass, the experience at Banner Glass Shelmar was Lemonade out of Lemons, I will never forget your expertise, warmth, pride and commitment of making this situation a positive one. All of my glass needs will be with Banner Glass Shelmar, thank you so much! read more

Very nice. Sized a piece of glass wrong. Went back and they scored it for no charge. Very fast and professional.

Best decision I made in my bathroom renovation was to hire Shelmar Banner Glass in Waltham. Extremely professional and knowledgeable, helpful in so many ways to assist me in making the best choices. Highly recommend this company. read more

We remodeled our bathroom, and we went with Banner for a shower door on the recommendation of our contractor. I wish Banner had been cheaper, but other than that, I'm quite satisfied with the work. They were very professional when they explained the options at the showroom, when they came out to measure, and when they installed it. They beat their installation time estimate, too. (Although I suspect their four week window had some padding in it.) I ended up ignoring the upsell attempts and ordering the cheapest package. However, when it arrived, it was the most expensive package. My suspicion is that someone made a mistake and cut the glass the wrong way. Rather than recut the glass or trying to charge me more, they simply installed the expensive stuff without saying a word. I appreciate the class with which they handled the situation. Next time I have glass needs, they'll get the call. read more

Top-notch customer service: I brought a frame to them to have them replace the window for my shed. They replaced it in just two days, but when I tried to install it, it was about a quarter inch too big and I broke it again trying to force it to fit. I wasn't sure if they would believe that was the reason it broke, and hassle me over doing the job over again. Furthermore, I procrastinated and waited 3 1/2 months before I brought it back to them. I figured I would just have to eat it and pay the full cost again. To my surprise, they apologized for the mistake and fixed it for free...even after almost 4 months! They didn't even grumble about it. The second panel fit in perfectly. read more

Banner Glass Shelmar was a BIG disappointment. They installed a shower door for us that took 8 and 1/2 weeks. The promise was 3-4. Besides, the customer service was horrendous. They would never call back to let me know the status. Even when I followed up, they would say "let me get back to you" and then would never get back till I called them back. Never again..... read more

We just had our shower door installed and it is so beautiful. Rich, Rob and Fonzi are the most wonderful guys to work with. They are so professional about everything they do. They not only take great pride in what they do but they care about being careful. The enclosure is perfect. Do not look any further they are the best around. read more

We loved the installation work Banner Glass did in our bathroom. Melissa and Rob were awesome at scheduling the installation. And Rich and Justin were amazing at replacing our bathroom sliding doors. Give those two a raise, promotion or better yet.... Both! read more

Banner Glass cut and polished two mirrors for us. Excellent work. Delivered early. Economical. Recommended.

I love these guys. Have used them since 2002. They do great work, offer lots of products, are priced well, are family run, honest and, best of all, they stand behind their work. They've done our vanity mirrors (4), showers (2, including a corner shower with 2 panels and 1 door) and a large mirrored wall in a dance studio. Over the years, we've needed repairs to the corner shower as the house settled. They've always been there for us and have kept an 18 year old glass shower in fantastic shape with very reasonable service fees and prompt and professional service. Great, great company. read more

Thanks so much to Ritchie and everyone from Shelmar. The shower enclosure is great and they made us a custom mirror for the bathroom as well! Couldn't be happier with the product and customer service as well. read more