We agreed to a cabinet project with Solid Advantage in July, and they required a 50% deposit…read moreupfront -- over $10,000. We also incurred several hundred dollars in additional charges throughout the process. After weeks of coordinating, they canceled the installation an hour before the appointment not once, but twice. You would expect the second attempt to be handled better, but it wasn't. After that second last-minute cancellation, we requested a refund. It has now been over a month, and we still have not received our money back, nor have we received any meaningful communication or updates from them. The lack of professionalism and accountability has been unbelievable. At this point, we cannot recommend this company to anyone.

Dealing Solid Advantage has been an absolute nightmare. We contacted them for a cabinet install and…read moreworked through coordinating every last detail only for them to cancel on us day of multiple times . They took a 50% deposit from us upfront and after failing to preform on multiple occasions we asked for our deposit to be refunded. The refund took weeks and weeks of us consistently following up with little to no communication back, and when we finally did receive it... The check bounced!! The owner lied to us multiple times though the process regarding the ordering of the cabinets, "the check is in the mail", "we will be sending it this week" and so on. I highly suggest not using solid advantage

I shopped around, and got a reasonable price. Chris was helpful and responsive, and did a beautiful…read morejob with the installation!

From the owner: Over 30 years of experience. Serving Homeowners, Contractors, Designers & Architects…read more One week turn around. Expert templates and installations Fantastic Pricing.

TriState did our kitchen in August of 2019 - 6 months ago as of this writing. We have a 50" x 25"…read moresplit ranch with a standard L-shaped kitchen. The job was to take out the old and replace it with "normal" cabinets. (A previous owner saw himself as "handy". We didn't.) Karen in Londonderry was very helpful in guiding us through the necessary decisions on style, color, composition. No pushing, no upselling, very clear about the options. And options they had. Once decided, everything came in about 3 weeks later and the job was scheduled. The job started exactly when stated. Aside from the kitchen disappearing, there was minimal disruption. All of the previous mistakes were corrected, new building standards applied, and everything installed very well. Only one hiccup and that was in a lighting fixture that had us all perplexed. It's the 21st century - making lighting fixtures has been mastered, you'd think. The lighting store confirmed (to their surprise) that the fixture was bad and a new one was provided. Mike, the job manager, has his stuff together. In scoping our the job, he noted the problems and provided excellent advice for everything. Coordination was amazing. Completion was excellent. The job took 2 weeks, Monday to the next Friday - no weekend work. There was no redesign, no floor or wall work, just cabinets. The cost was just over 20K. We are still pinching ourselves. It's the "same" kitchen but everything is perfect now. Yes, we do recommend TriState.

The countertops came out good. Not great. The sad part was we had the service manager installing…read morethem. There were two younger guys here that literally sat at the table and watched him. There was no protection put on the floors, appliances, under the cabinets-anywhere! The house was covered in sawdust. I'm still cleaning up. I've had to wash every cupboard and dish underneath as well as the entire house. We had just staged the house for new buyers and had spent a lot of time cleaning before they got here. We had to redo everything. Then the guy had to come back because the edge of the counter wasn't nailed down. We called the office but got no compensation or even an offer to come clean up. Very disappointed with service.

The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

We couldn't be more happy with this company. The employees in the showroom were so knowledgable and…read morehelpful. We had an island put in our kitchen and it is beautiful. They completed the quality project quickly and were very professional. They have high standards themselves for their work and it shows. This will be our go to place for any work going forward. Thank you guys again!

I wish I had gone to Queen City Cabinets first. We have a small 8x8 kitchen and needed new…read morecabinets and countertops. before going to QCC, we were given 6 figure quotes and waited weeks for estimates only to have them poorly done and incorrect. Michael at Queen City was amazing and a pleasure to work with. He had the design done within minutes and the quote within a day. The quote was very reasonable and what we were hoping to spend. I can't say enough about Michael, John and Queen City Cabinets. Professional, courteous and a pleasure to work with! They still believe in true customer service. If you are considering new cabinets or countertops, Queen City Cabinets should be your first stop. Corey Adams

Excellence Stoneworks has a quality service. They provide exceptional communication, good pricing,…read moreand do amazing work. I am super pleased with them removing my old counters and sink and installing brand new Quartz counters. It looks amazing. They made the process incredibly easy and turned around the entire project in literally like one week. Definitely use them for your counter or bathroom renovation work.

From the owner: We are a Countertop Fabricator and we want to make your dream project a reality!…read more Our team is ready to help you find the best stone for your project and serve you with excellent customer service throughout the entire process. We offer top quality material such as Granite, Marble, Quartz, Dekton, Porcelain, and other Natural Stones.

Had new granite countertops installed. Russ was great...he met me at the supplier warehouse & while…read morewe looked at slabs, he gave me good advise on flaws to look for so I didn't get a slab with flaws that could compromise the integrity of the stone. He was really patient while I made the decision of which slab I wanted... didn't feel rushed at all. Then I had a simple question several months after the installation & he responded answering my question. I think a lot of places out there wouldn't bother responding months after the installation. Was very happy with the results & would highly recommend.

Elegance in stone just installed our new kitchen countertop and island. Amazing service! Timely,…read moreknowledgeable and courteous. Very professional work by Russ and his team.Thanks, Mike and Amy

I would say POOR, POOR POOR customer service!!!! I could of been a 20k + job but Charlene was to…read moreworried about her lunch and basically sent me away and was not at all helpful!!! I had questions and she didn't even bother to sit with me, I had to ask to see some granite and she gave not one bit of information! After walking out of the slab area I thought she would sit with me and go over some things about the next steps in Granite counters NOPE she let me get in my car, I was beside myself!!! My advice to Phil & Dee is hire people that care about your business! I could of done a better job! This was 2 homes I was looking to redo counters $$$$ loss!!!

We had our quartz countertops installed this week. To say we are thrilled with them is an…read moreunderstatement! They are beautiful! We were blown away with the customer service and this company as a whole! Freddy was awesome, the women in the office were great, and the installers and templaters were amazing! Everything went so smooth and a week from template to install was unheard of! Would definitely recommend and will use Keystone again!!!