After hunting all over Boston for some metric coupler nuts to use with my bike fenders, I finally…read moregot pointed to Wakefield -- Metric Screw & Tool Co. to be specific. After getting blank stares at every hardware store in the Cambridge/Somerville/Watertown/Arlington area, talking with the fella at MS&TC was refreshing. I told him what I was looking for, and he immediately: a) knew what I was talking about, and b) knew they had it. Then I asked if they were open to the public, and he reassured me that if I was a cash-carrying member of society, I was welcome. When I arrived, I was a little unorganized and scatterbrained (still in shock that someone actually had the things I was looking for). The guy behind the counter wasn't overly friendly, but he was able to retrieve every single thing I rattled off from the back room in 30 seconds or less. When I was done, I had a handful of metric nuts, bolts, washers and specialty hardware -- and my total was less than $3. Metric Screw & Tool Co. for life.

This is where you go for things metric! Tools, fasteners, you name it. Eager to help, they know…read moremuch about the metric fastener business.

I recommend Act Hardware to any home owner or landlord. Instead of eating time at Home Depot, where…read morethere are time of ",, workers' who',s common answer is "not sure". At Ace every service member is friendly and knowledgeable about EVERYTHING they carry in the store. They lead you right to it. The prices are a good value too.

Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

,My wife and I have been searching on-and-off for a refrigerator since late 2019. Finally, we had…read morean idea what we needed as far as capacity, size and style. We were somewhat limited by the height of the space for the refrigerator which limited our options. I really wanted to buy one from local store over a big box store. We went here during the summer and were met by Kellie. She is one of the most knowledgeable people when it comes to appliances, and "service" seems to be her middle name. She quickly pointed out the models that would fit and we completed the sale. Throughout this process she never hid the fact that there would be delays on the manufacturers end due to COVID and the limited staff at the factories. When the Refrigerator was still pending shipment in August, during the tax-free weekend she easily redid the order for us to save us the nearly $100.00 in sales tax, while keeping our order in it's original place in line. These are the types of things she and her company can do that I think would be much more difficult to accomplish at the big box stores. I thoroughly checked their prices against others, including Costco, and they are more than competitive with any other retailer, including the big box stores, so I am more than comfortable ordering my appliances from here. So combine great prices, with customer service, and going the extra mile for their customers, and what dod you end up with? Kellie at Beach Sales, Inc.!

i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

I purchased a grill from Shattuck Ace Hardware several years ago and tried to order replacement…read moreparts. I sent pictures of all the places I could find but apparently neither of them were the model and serial number which was needed to order the right parts. So the store manager passed my information on to John Wheatley the store owner. He started texting me around 7AM on a Saturday morning and refused to schedule a convenient time didn't give his name or any context. Just said.. "hey I need to come look at your grill". When John came on into my property and was condescending about the state of my grill and suggested that I get a new one before even opening it (the only issue is that I have been unable to order the typical replacement parts).The manager's rude tone was unacceptable. Next time I'll try to be a white man.

I live out of state but frequent this store often, as my mother lives nearby. They have always…read morebeen pleasant, helpful, and knowledgeable. On the rare occasion they haven't had what I'm looking for, they were quick to steer me to another store that would likely carry that item. It's always been my first stop once I get that "to do" list. I'm not opposed to big box stores. They obviously can carry a greater inventory. But please shop your local merchant first. Do you really want to drive 20 minutes, park a football field away, spend another 20 minutes hunting down your drywall anchors, painters tape, and toilet flush valve, only to have the security alarm go off when you leave?

Purchased a commercial oven from this business and it was the very best in experiences. The owner…read moreis a first class businessman and his shop and merchandise is SUPER CLEAN and priced extremely well. After too many purchases of commercial equipment from shoddy dealers, A1 was a welcome diversion from those unpleasant experiences. Highly recommend this first rate operation.

My wife and I decided to do a complete renovation of our 35 year old house, and that included a…read moreshowcase, professional, high preforming kitchen, and a high quality washer and dryer. Dave at RiverBend helped us select manufacturers and specific models of appliances. He steered us away from products that were no longer as reliable as they had been in the past. We decided to get mostly Miele products and SubZero fridge and freezer. They seem amazing. Throughout the long project Dave worked with us right through installation. He even helped us get rebates that Miele was offering that had escaped our attention! We will be moving back into the house in two weeks and can't wait to use the appliances in our dream home. You can trust Dave and RiverBend with your big projects.

The laundry mat was extremely clean and everything ran GREAT! My clothes were squeaky clean and…read moredried very fast. I really love the fact that the machines are automatically disinfected with each wash! I had never heard such a thing, but that alone will keep me going back. Prices are very reasonable.

Being told a tool I need doesn't exist, when it does and I just needed a replacement, is a bad…read morelook. Not to mention what I'm assuming was the manager speaking to the employees in an unprofessional manner. I think ill pass on shopping here in the future.

I called the store and spoke with Aldo. I needed a snow blower before a big Nor'easter and they…read morewere sold out everywhere. Aldo had the last one. I was able to place the order and he help me with the delivery. The great thing was they did not deliver to my address. He stayed after the store was closed to help me. He was very helpful and answered all my questions concerning the snow blower and trying to get it delivered. He was prompt, and very responsive. I would recommend him and his store. Thank you for the great customer service.