My wife and I decided to do a complete renovation of our 35 year old house, and that included a showcase, professional, high preforming kitchen, and a high quality washer and dryer. Dave at RiverBend helped us select manufacturers and specific models of appliances. He steered us away from products that were no longer as reliable as they had been in the past. We decided to get mostly Miele products and SubZero fridge and freezer. They seem amazing. Throughout the long project Dave worked with us right through installation. He even helped us get rebates that Miele was offering that had escaped our attention! We will be moving back into the house in two weeks and can't wait to use the appliances in our dream home. You can trust Dave and RiverBend with your big projects. read more

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The laundry mat was extremely clean and everything ran GREAT! My clothes were squeaky clean and dried very fast. I really love the fact that the machines are automatically disinfected with each wash! I had never heard such a thing, but that alone will keep me going back. Prices are very reasonable. read more

Sorry customer service. You have to pay for shipping if you want to return the purchase. MDS read more

Nobody answers the phone at this store. I have tried weekends, weekdays, near opening, near closing, mid day. Nobody answers. Can't speak for their performance post answering the phone. read more

I am pleased to recommend Donna and Dave of RiverBend & Company. We used them for our entire kitchen remodel. From the design and construction, to the appliances, cabinetry, counter-tops, back splash, and hardware. With Donna's guidance, expertise in design/product and keen attention to detail we were able to realize my dream kitchen. They were prompt, courteous, professional and very responsive to any questions, concerns or service needed. They have a great knowledge of and stand by the products they sell. Everything was high end and top notch from materials to contractors and they were truly a pleasure to do business with. No matter what your budget, they will strive to make your vision a reality. read more

Donna and Dave made our kitchen remodel project an exciting, easy, and enjoyable process. We updated the entire kitchen from the floors, cabinets, to redesigning the layout. Besides paying attention to details, Donna is creative and patient. She helped us create a design suitable for our lifestyle--we love our coffee central area! Our process took about a year and Donna always had a smile for us and was ready to answer our questions. Going through Riverbend was a one-stop shopping experience. Donna helped us choose top quality cabinets and hardware as well as the best appliances. We highly recommend Riverbend! read more

The folks at Riverbend and Company are top notch! I sought them out specifically when I decided to buy an Aga stove for my new kitchen, and they were helpful and patient the whole way through. They answered all of my questions, loaned me swatches of the different color options for a couple of weeks while I decided which to purchase, they even set up a private cooking demonstration for me and a friend so that I could try out the Aga and experience food from it first hand. They were always prompt in returning emails and calls with questions or concerns, and were honest when trying to help me decide what to purchase. On the day of delivery, Dave and the two guys with him were really friendly and hard working. They took the time they needed to do it right, getting it perfectly placed. And now, I have an amazing pistachio green Aga in my home and I couldn't be more excited! read more

After a month without a dishwasher, and having much trouble deciding which type to buy, I decided to stop in at RiverBend. The sales guy, Evan, was super courteous and friendly, even though I came near closing time. He knew his stuff and after talking with him I was convinced to purchase a Miele dishwasher. Installation was quick and professional. I've now owned the dishwasher about a month and I could not be more pleased. it is the best appliance purchase I've ever made! The dishwasher is super quiet and my dishes come out clean and dry. Plus, it holds alot of dishes!! I got the model with the silverware try on top. RiverBend is a family owned business and they know how to treat customers right. I highly recommend this company. read more

We have been thrilled with Donna and Dave's top quality work. Always professional, they've been dedicated and driven to deliver the best products and services throughout the duration of our kitchen and bath projects -- plus they've been a lot of fun. As with any home renovation, questions come up and unexpected bridges need to be crossed. Donna and Dave supported us every step of the way, showcasing their solution-oriented styles at every turn while spending the time with us that we needed to feel great about the process. With so many design decisions in the mix -- down to the cabinet door handles and grout colors -- Donna skillfully led us to find the overall looks and materials that we've come to love. When we simply didn't know which direction to go in with certain details, we'd say, "What does Donna think?" And sure enough, once we asked her opinion and let her guide us, we ended up with a home even more beautiful than we could have imagined. When it came to appliances, Dave couldn't have been more careful overseeing the installation and making sure everything was in good working order. He and Donna worked closely together to ensure all pieces of our big puzzle not only fit, but shined. We highly recommend this team to anyone about to embark on a renovation. They are absolutely wonderful. read more

After I placed the order with this company, I spoke with a person who told me very sorry about the miss up, that my order will be expedite to me before week end, its Monday to my knowledge another person by the name of rob, terrible customer service, said to me to cancel my order!, after I have been waiting for more than 10 days, I receive the news today that my order will not be here with me until this coming Thursday, if you think in doing business and your bathroom depends on it, you will be in trouble, read more

RiverBend went way out of their way to help us with a problem. We had a dryer we had bought from them almost 4 years previously (so it was well out of warrantee). When the dryer broke and the manufacturer wanted almost 25% of the price of a new dryer for a single computer board, RiverBend went to bat for us. It turned out the board wasn't the problem after all, and when the manufacturer decided the dryer was unrepairable RiverBend got us a replacement at no cost. This was well above what we expected from any dealer, and I know that they spent a lot of time on the phone with the manufacturer on our behalf. I have *never* had a dealer work so hard to keep a happy customer, and I'll continue to buy from them in the future. This husband/wife team are first rate. read more

I wanted so badly to like them because I'm going to remodel my kitchen/dining room in two years and they carry the brands I like. But apparently, if you are NOT remodeling your kitchen, or buying something in the thousands-of-dollars category (quantity), you're not (quality) enough for Riverbend to respect you as a customer. My experience: My 15+-year-old Dyson is on its last leg and I wanted another good (quality) vacuum to last me another 15+. While I had always thought of the Miele's as out of my price range (or, what I thought a vacuum should cost; i.e. $1,000+), I heard good things about the brand and found this store as a local authorized dealer. Dave (one of the owners) explained the differences of the six or so that they had on display, and let us vacuum up some things to see the ease of use. Because this was my first exposure to Miele with something within my price range, I went home and researched this 'lower end' model (not the $1,600+ one, nor the $299 one, but somewhere in the middle). I found a brand new model (on-line, w free shipping) for the same price that they were quoting. But because it is being discontinued, Riverbend had it for less(quantity). Plus we didn't realize that it was also discounted because it was the actual floor model being sold. This last fact gave me pause because of the rough way this display model was demonstrated for us (& probably everyone else) and I also noticed he had an issue with the power button not working right away when demonstrated, so it had me hesitant to buy this used floor model...(quality). When asked if there was a store warranty/guarantee because it was used at the store, Dave reassured me that "you could hang 80lbs from this and it would be okay" and there were "no issues" with the power button and cord reel, as the Amazon reviews had indicated. Okay...so I decided maybe $70 less was worth it...until right before they rang it up, I plugged it in and couldn't turn it off. It took SIX TIMES to turn it off, even after I was reassured it was fine! Soooo while your sales-like reassuring words weren't so reassuring (before you handed me off to a lesser salesperson when a new customer walked in)...thanks-but-no-thanks. I will gladly pay $70 more to get a brand new machine. I'm sure you'll get the next sucker to buy that machine...but when they do, I hope they review you on Yelp/the internet like I did. read more

I recently bought a Viking stove hood from Riverbend. When I placed the order I asked them to have it drop-shipped to my home in NH to avoid the sales tax which they agreed to do. Unfortunately, somehow wires got crossed and the item was shipped to the store in Westford. Needless to say I wasn't too happy as it was a rather expensive item and the sales tax was substantial. The owner, however, was great and offered to deliver to my home in NH and refunded the sales tax. I will definitely do business with them again in the future!! read more

Our experience with Riverbend and Company has been nothing short of remarkable. We had a large family gathering planned for the Monday of Labor Day Weekend. We had purchased a dishwasher from Dave and Donna at Riverbend and Company due to the failure of our old one, but it wasn't scheduled to be delivered until the following week. One call to Riverbend solved our problem. Dave, the owner, actually delivered and installed a new dishwasher on Sunday morning, the day before our family party! We cannot say enough about the excellent service we have received from this company. Also, the new Miele dishwasher that we purchased is great. We highly recommend Riverbend to anyone who expects only the best and most professional service for their home. This is truly service and satisfaction that is "above and beyond". read more

Donna and Dave at RiverBend are just the best if you are looking for professional, knowledgeable, experience-based advice and opinions about high quality kitchen equipment and furnishings - after a couple of very frustrating attempts to shop for and purchase a Miele dishwasher (specifically at Hudson Appliance, where they attempted to bully us into purchasing the highest end Bosch model, claiming it was our "only option" even though THEY sell Miele as well!) to replace the old Bosch one in our otherwise totally awesome custom kitchen that came with our newly-purchased house, Donna explained all the options and helped us choose, then Dave showed up exactly as scheduled and expertly removed the existing unit and perfectly installed the new one - who knew we could be so happy about a dishwasher, but it really IS better and makes a difference each and every day for us. We recommend Riverbend without reservation and will go back there first next time we need any thing else important for our kitchen! It is worth the trip to Westford. read more

Gave all info to them to schedule a measurement for my new stovetop appliance. No calls to schedule. Time wasters.

After literally months of painstaking research, my wife decided on a specific make and model of new refrigerator. She looked not just online, but visited (usually more than once) every major (and some minor) appliance stores in the area. The people at RiverBend knew more about appliances than anyone at any other shop - great advice and zero pressure to buy. Since proper installation is almost as important as the refrigerator itself, my wife also investigated the installers used by several local appliance shops. Dave, the owner, did our install, and he knows what he's doing. He came out twice - once to remove the old refrigerator and take final measurements, then once again to deliver and install the new refrigerator. He recommended a small change to our existing cabinets that nobody else even thought of, and it made the installation a complete success. Bottom line, Dave and his team delivered a quality product, carefully and properly installed, at a fair price. They were flexible, courteous, pleasant, knowledgeable, and professional. Highly recommended. read more

We highly recommend Donna & RiverBend for their exceptional services. We built a brand new kitchen from scratch, and not knowing the first thing about modeling or re-modeling, Donna consulted us in what we needed, wanted, and could afford, and created a stunning end result. She personally selected, put together, and modeled various options for the layout, as well as styles, colors, and quality, for all parts of the kitchen including cabinets, granite countertop, backsplash, wall color, and floor tile so that we could visualize the finished product, and choose what works best for us. Not only did Donna design the kitchen for us, but she took ownership of the project ensuring that the installations on the various pieces were nothing less than perfect, ensuring that we didn't have to lift a finger. She's an expert at what she does, and we will absolutely be using her again on other projects. read more

Needed a new refrigerator but have heard horror stories about new manufacturing not lasting very long (don't make them like they used to"). Went to Riverbend for the quality, value and reputation and bought a Viking refrigerator. It arrived early (yay!) and delivery was above and beyond expectations. From the moment they walked in the door, the attention to detail was refreshing - replacing my aging copper water connection to removing a baseboard molding so the fridge would fit. None of these additional tasks were in the delivery job description but is part of what Riverbend will do to make your purchase perfect. Big Box certainly would not have done everything that was needed to get my new fridge up and running. I will be going back to Riverbend for help with my next project of complete kitchen remodel - can't wait! read more

We were beginning a long overdue full kitchen remodel and went to RiverBend to buy our appliances. We chose the company because of the owners' excellent reputation and knowledge, coupled with the personal attention they give their customers. Donna and Dave did not disappoint! We ended up not only buying all our new appliances from them, but our cabinets as well. Donna was exceptional in helping me with my kitchen design and my new kitchen truly looks like something out of a magazine! She even recommended our cabinet installer/finished carpenter, electrician, plumber and granite installer as well. Everyone was professional, highly qualified and worked together to produce a high-end kitchen which met my husband and my discerning standards. Donna definitely went above and beyond to convert my old dated kitchen into a beautiful space to inspire family meals. After hearing many friends and neighbors tell their nightmare stories about house remodels, I can honestly say ours was a delight! I have highly recommended RiverBend and will continue to use them in the future. Donna and Dave are the best! read more