I came for a Maryland inspection and the person behind the service desk was just plain unfriendly…read moreand did not want to engage in any conversation about my vehicle or the issues found. I got the feeling that this place is just kind of coasting along and so I found a more customer service focused shop nearby.

Ramon is a great fair mechanic and the staff is always very accomadating. Very fair price for brake…read morepad replacement. Will go back to this station for my headlight replacement.Always wonderful to my wife and often help her put gas in the car and air in the tires when iam traveling .

I don't usually leave negative reviews, but this experience was frustrating enough that it needs to…read morebe shared. My husband stopped by our neighborhood Shell Gas Station (right across from Montgomery Mall) this afternoon just to put a gallon or two of gas in the car. He went inside, paid with Apple Pay, and then headed out to pump - only to find that the pump wouldn't dispense any gas. (For context: my husband and I are genuinely kind, easygoing people; we're the type who will happily hold the door open for you, say "thank you" - we both just want to make everyday interactions a little better for the folks we interact with day-to-day. That said, y'all have got to know that, when he went back inside to ask about the issue, it was done politely and respectfully.) Unfortunately, the response my husband received from the (unusually slender) attendant upon re-entering the Shell station was anything but. He immediately brushed him off with, "Oh, uhh, it's...pending, you need to wait," in a tone that my husband labeled 'dismissive and unnecessarily rude'. My husband waited a few minutes and asked for an update; maybe the system did need to reset and reboot. However, instead of being reassuring or helpful, the attendant snapped back and yelled "I told you, you need to wait!" Meanwhile, the charge had already gone through on his card - no gas, no explanation, and no sense of urgency from the attendant to resolve the issue. Just poor communication, and even worse customer service. (That says a lot; it's rare that my husband, who is incredibly patient and compassionate, gets genuinely frustrated.) What really stood out, though, was another customer stepping in. A complete stranger offered my husband the remaining $5-$6 worth of gas from his own pump. That single act of kindness said more about customer care than anything the attendant did and offered. In the end my husband was charged, and didn't receive the service he paid for. Between the lack of accountability and the blatant attitude, he concluded that it was an extremely disappointing experience all-around. We both strongly recommend going elsewhere, especially when there are cheaper (and far more customer-friendly) options nearby.

Overall, this Shell was a good experience. It's clean and all the pumps work. It's right off the…read morehighway making it an easy spot to fill up.

I had a stressful insurance situation related to a fender bender with another car at this…read moreShell/Exxon and came to the station asking about surveillance footage. The manager/owner was patient, professional, and genuinely tried to help. Even though the footage was no longer available, they took the time to review the situation and provided a written confirmation for my insurance. The rest of the staff was also polite and helpful. I really appreciated the way I was treated here.

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way!…read moreThey should be ashamed.

I had a stressful insurance situation related to a fender bender with another car at this…read moreShell/Exxon and came to the station asking about surveillance footage. The manager/owner was patient, professional, and genuinely tried to help. Even though the footage was no longer available, they took the time to review the situation and provided a written confirmation for my insurance. The rest of the staff was also polite and helpful. I really appreciated the way I was treated here.

Robert Dianat runs the best, most reliable auto service place in the DMV. You can trust that if he…read moresays you need to do something you need to do it. More than once he has told me "You don't need that. I don't want to take your money for something you don't need. Great mechanics and fast service. Can't recommend highly enough.

I've increased my car rental needs so I signed up for the BP Rewards to use when my Harris Teeter's…read morepoints are low & found myself frequenting this specific location. All due to the friendly & engaging customer service by the different attendants. However, my burgeoning gas buddy is the Afro-European Gentleman whose spirit is so contagious that we end up chatting about meaningful topics that leave me inspired. Aside from gas & the mini-market, this location offers various car care maintenance services & some sort of Bodyshop in the back...the Techs are just as friendly. If you sign up for the BP Rewards & link a credit/debit card, the App is super easy doing everything you need to get gas except pump it for you. The app has provided me with a quicker & efficient way to get gas.

On a normal day, like any other, I was going to put 30 dollars of gas in my car and I went to the…read morecashier, he was busy on the phone without paying attention. After that, he looked at me and I told him 30 dollars of gas and I also told him the pump number. He only gave me 25 dollars and when I went to ask him where my 5 dollars that I was missing was, he didn't want to give it to me. He refused, because I only gave him 25. I even told him to check the cameras and he didn't want a horrible experience. I will never go there again. that gas station and they steal my money that is so hard to earn

This Gas Station is amazing. The owner is always present and everyone that works. Here is…read moreabsolutely amazing. I highly recommend it.

Very good customer service. I worked with the owner Chris and a few of the staff members in and…read morethey were able to resolve my questions and give great service. They went above and beyond with my car issue and showed car, timeliness and politeness which is always appreciated in this space. I'm going to go back just for them. Highly recommend if you are looking for car service.

Be aware of this place. I recommend anyone's who is looking to do an inspection to read review…read moreprior to bringing your car there. I paid $185.26 for the inspection, they failed my inspection showing the photos of another car's control arms and said it needs to be reply for $1800. Afterward, I took my car to another place for inspection, and it was passed with no issue. Do not bring your car here as this place is a bad business. They will try to charge you extra wherever possible. I will be reporting this business to Better Business Bureau

I cannot speak more highly of this shop. I took my car there for some repairs. They did an…read moreamazing job at the repairs and even cleaned the inside of the car for me. Last week, I had an issue with locking keys in my car. They truly went 100% ABOVE AND BEYOND to help me out. They walked with me to my car, tried to get me into my car and even drove me home to see if I had keys. They suggested a locksmith and this solved the issue. They are super friendly, honest and solid good people. I would highly recommend them without reservation to everyone

In all my life I have never been happier to find a gas station open past 11 o'clock at night. I…read morereally tempted fate this night by telling myself I can make it one more exit. I should have known better on I-270. Before coming here I had tried to stop elsewhere a bit further up the road and to my despair I was not in luck. With my vehicle already in the 'E' I prayed and did that little seat nudge thing to get my vehicle moving further and further down the road until I ended up here. And it worked. I must of looked like a maniac when I pulled in here as I whipped across lanes of traffic not knowing if I would make it to a pump. Once in I pulled up to a pump, jumped out and did the pay at the pump thing and gladly gave my vehicle a drink. While standing there waiting for it to fill up I took notice that this might not have been the best place to stop that night, but I did not care at that point. After my vehicle was fueled I went inside to grab a drink and snack for myself and was surprised that it was a quick transaction. Never again will I tempt the fates on I-270. I will stop in Frederick before taking that stretch of road again.

The quoted price is only if you get a car wash. Total theft. I've never been scammed like this at a…read moregas station.

They do whatever they can whenever they can to be helpful, took me in off of a quick phone call to…read morehelp me in my time of crisis to get a motorcycle inspected. Not too many people know this is one of the few places in the area that can do a motorcycle inspection! Helped me out told me what I needed. Got things fixed came back the same day good to go! Help me out with the dollar amount and everything that I needed. Always great time and money invested which is why they have been around for so long!!

Hard Pass - don't stop at Liberty Gas. Poor customer…read moreservice. I pumped gas and swiped my credit card, then the attendant started shouting, "no cards cash only." She had little to no ability to communicate with me. After she called her boss, he arrive and I explained I don't carry cash, I was able to go to an ATM to get cash to pay for the gas. For my trouble, they charged my credit card too, for the same tank of gas. Lucky for me, I was able to dispute the charge with my bank and get a full refund. The gas is cheap but it's not worth the hassle.

I wanted to leave a good review it's rare to find honest mechanics. I went to roll by good year…read moredown the street for a tire patch. I had a huge nail on my recently new tire on thread (not wall). They said I needed new tire which I knew was false . I guess when they see a woman they assume I have no car knowledge . I decided to come this Exxon for second option. The guys at Exxon were willing to do the patch but once they took the nail off . They realize it wasn't deep . I didn't need a patch at all . Talk about honesty. Thank you .

I was having a particularly yucky day and the chore of having to gas up before my dreadful 1-hour…read moredrive back to my home base wasn't making me feel any better. I just randomly picked this station and I'm so glad I did. I was waited on by a marvelously delightful and upbeat woman who's publicly displayed name on my receipt spelled Rula. Now even though our chat only lasted about 30 seconds, her energy & humor was quite infectious. And let me not leave out her speech pattern which was fascinating, the best way I can describe it is a mix of old-world southern charm with American hip. And at the end of our brief chat her final "Drive safe baby" had me floating out the door to the point that I don't even remember actually pumping my gas, all I know is later when I looked down I had a full tank. Now as much as I would like to think that I brought out the best in Rula, I'm sure she treats all of her customers the same way. So if you want to get a dose of what I experienced, by all means you should stop in this Exxon, but beware because there is also an Exxon station directly across the street which is weird in itself. However, since I was so determined to steer you to Rula's station, I took the time to Google this station's ID number in the Exxon database and it is 25719 So Thank you Rula for brightening an otherwise dreary day. And since this establishment has a very well stocked snack section, that gives me a reason to stop back in whenever I'm even semi close, whether I need gas or not and I would encourage you to do the same. Thanks for reading, and I hope this helps.