On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

My father lived at Sunrise for just over a year. The administration and staff of Sunrise were…read morewonderful. Their care, and attention to their residents is amazing. Our father had Alzheimer's and spent a year on the memory care floor. This of course, was a difficult time for him and our family. Sunrise staff cared for him, just as we would. Thank you Sunrise Plano for making his end of life as good as it could have been. We will never forget you.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

My husband was a patient of this rehabilitation facility and received outstanding care and…read moreattention from all staff (medical, dietetic & administrative). Not only were the staff attentive but were knowledgeable and friendly. The rooms were very spacious and comfortable. Terry was the representative that assisted with his admission and was such a delight to speak with as he arranged his admission. Alicia and Elizabeth's warm welcome and encouragement reassured me that we were in the right place! Any areas of concern that. Same up were quickly met by Administrator Holly and case worker Pam. My husband could barely stand with assistance when he entered and the various therapists worked diligently with him. He was able to get up on his own & walk with walker prior to discharge. We highly recommend the Acute Rehabilitation Hospital of Plano TX.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

My husband always has a smile when he's being picked up- That to me is priceless- We know he's in…read moregood hands with Encore. to the Encore team: thank you for everything you do! we know this is not an easy job.

We love the way this team cares for our family member. Trust is the most important element in the…read moredecision to engage a care facility. The Encore team earns our trust everyday. Grateful for their loving dedication to all they serve.

Terrible place to live u go in and u r trapped first they say and what they mean never go to store…read moreetc the quarin teen is forever I say u r trapped don't go there I could go on but never live there Never live and I mean never and did I ment I live there terrible placements I could go on forever plenty to say I mean don't go there I Please post terrible terrible place zero rating

I absolutely love how caring and knowledgeable the staff is. I check in on my mom daily. The staff…read moreis attentive. The facility is clean, and most importantly they are very responsive. I am very happy.

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.

I love the respect and professionalism that the staff show toward the residents. The aids came…read moreimmediately when called and answered all of my questions and concerns.

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.