We had a good experience here with a family member. Friendly, helpful atmosphere, responsive staff…read more(not always perfect, but always trying to make it right) with a very helpful site director. Pleasant atmosphere, lots of activities, nice apartment-style living. Note that this is their senior "independent living" facility, not the other nearby (which is VERY different). Based on our experiences, we'd recommend Brookdale Willowbrook Park.

Had to move my Dad out of this place, he lived there for 3 years and could never get Hot water…read more After Embark took over from Brookdale it was a fast ride downhill. All services went south, Dinning help, Landscaping, Yard Maintenance, Auto Bill Pay, Resident Washing Machines, Trash Pick Up. Almost everything had problems. I finally moved him to another community and he is happy now.

I have really enjoyed living here! The building and grounds are beautiful and the staff is very…read moreresponsive, friendly and helpful. The community watches out after each other. It's amazing! I am so thankful I found this place. It is safe quiet and well maintained and perfect for a single older adult.

Not all senior living communities are the same. Each has its own unique atmosphere, amenities and…read morepolicies designed to accommodate senior citizens who are ready for a new lifestyle. And on a case-by-case basis, problems can sometimes be solved with effective communication. However, there seems to be none at Orchard Park. I visited my father over the holidays and came to the conclusion that the current Office and Assistant Manager[s] don't seem to care about anything. I understand that hiring, training, and retaining staff members is perhaps the biggest challenge facing retirement communities, but I'm amazed by these individuals who (to be quite frank), don't seem to care. I, along with several of my father's neighbors and their families, have addressed frustrations, disappointments, and concerns, but again, they could care less. I did my best, and informed them as to why we are unhappy, and tried to create a plan together to move forward but to no avail. In closing, my father will not say anything for fear of retribution, and moving can be very stressful for him. So it's important that I look at the bigger picture and decide if concerns can be resolved before moving. I've observed how Orchard Park didn't respond, and think the issues are stagnant and resident's safety is at risk. In the meantime, I hope I am able to find better quality options in the area.

This senior living center was my parents' home from 2017 to 2022. I cannot say enough wonderful…read morethings about the facility, the staff, the amenities, the complete comfort I felt for my parents every time I was there.

First impressions are good, elegant lobby areas, nice dining room and apartments, but once you get…read morepast the built environment to things where people are involved, things plummet quickly. I have a relative and know of others living here. First the food quality is mediocre at best. It fluctuates as they tend to cycle thru chefs. Secondly, don't ask them to go out of their way on anything, especially the entitlement Becky in charge of the transportation. They are supposed to provide transportation to doctor's appointments and the like, but often times leave elderly people, sometimes on portable oxygen, waiting for 30 -45 minutes or longer. If they need a wheelchair or some other reasonable accommodation, don't expect it without a fight. Customer service is not their specialty, but attitude that you owe them is. Then at the end of the year instead of the company paying their employees a Christmas bonus, they squeeze the residents for it. We're not talking $100 - $250. They "suggest" $2 -$3 a day. That's $730 - $1,095 per unit, they have 190 units, so they can rake in over $200,000 extra that they don't tell you about when you move in. They just say "oh there's no tipping!" I guess until the end of the year. If you're loved ones use oxygen, just also be aware they do NOT have any back up generators, so the next time there is a hurricane, (and one will surely come, and when it's mercilessly hot too), they will be left sweltering in the dangerous heat with no AC. The ground floor also flooded during Harvey, which knocked out most of their amenities for quite some time. Don't be fooled by the grand lobby, the service here does not live up to what you might expect at first blush.

It's under new ownership and service is already much better. Conveniently located near a great…read morehospital and have awesome therapy. They have an assistant living onsite as well. The new Executive Director is always accessible and onsite. Great care since change in ownership.

This establishment has so many inconsistencies, from the staff on down. I went into this…read morerehabilitation facility from Methodist hospital after my surgery. This place has several people in management positions that shouldn't be. From nurses poking me in my arm while I was not looking, getting my belongings stolen. Then to top the icing off the cake, there had been no investigations until I had to go down to the director of the facility for an investigation to start. There were several HIPPA laws broken, because some of the nurses and/or staff like to discuss patients information with each other, instead of trying to make it out of a better situation for the in stay patient. Would not recommend.

The short version: Syed is an expert and he remains current in his knowledge of the needs and…read moreplacements of his clients' loved ones. He already knew what kind of experience I was having in my mom's current placement; he had more information about it than I did! He is patient, diligent, and informed, explaining parts of the long term care industry I didn't know exists. He knows who owns and manages, how long they have been there (turnover), insurance, and all the particulars -and then some. He has information you don't even know you need. If you are wondering whether you should work with him, just call him him and get started. I promise you will be happy with the results. Long Version: After reviewing Yelp and other organizations reviews, I decided on 2 companies. Syed called immediately and I never spoke to the other. The first time we spoke, he was driving and it was 6 PM. I knew it was after business hours so I expected we would talk the next day. He said, "no, just give me a minute and let me pull over on the side of the road; I will call you back". We spoke for 45-60 minutes. That says a whole lot about him. And, in the end, he enhanced my ability to make decision immeasurably and made my life bearable. I work full time and while managing my parent's affairs. I'm knowledgeable, selective and very detailed. And in a different state- so this was not a small accomplishment on his part. I had a cousin in Houston on the ground helping to choose the placement. Syed worked with us both. He continued to respond quickly every time. And when he wasn't available, he scheduled an appointment for us in the next day. Living in a different state while trying to find a new placement for my mother is beyond stressful. I found out the hard way about assisted living and memory care facilites. Only six months after placing my mom, we had to move her-and Syed knew why before I said it. All I had to say was where she was and he finished the rest. If i had worked with him to begin with, she wouldn't have been there. I had a placement specialist in my home state and though really good, she didn't offer the specialty and training that Syed offers. He is extremely knowledgeable and experienced. I thought I'd done a whole lot of research on dementia etc. and the industry but Syed took it to a whole new level. Whew! by the way, It is imperative to know someone who is neutral who could help me make an informed decision. These places are not cheap-It's expensive to move them in. Moving them a second time... Out of three top choices based on my mom's needs, I made a decision. I flew into town to move her and she got COVID so they couldn't take her. Then, after visiting my choice (twice) I decided I wanted to place her somewhere else. So we began again. Syed didn't flinch. He helped me to compare my second and third choice: he knew the managers, he had clients there, he knew the history of the organizations distinguishing between the privately owned and the corporate, the long term management teams and the newly formed, whether nutritionist prepared meals or a cook a formal background. He knew the nurse in charge of initial assessments, medications, and who managed the caregivers. I decided on the 3rd choice. She is happy and having a great time. It's a great fit for her. And if or when there comes a time when it no longer serves her needs, I'll be calling Syed. You should too!

The wonderful social worker at my doctor's office referred me to Senex. We were struggling to…read morefigure out what to do to help my mother. My family was in crisis. Syed was very patient and willing to listen. He handled all our ups and downs. To be honest, we didn't follow his advice in the first place and regretted our decision. When we reached back out, he quickly helped us find the perfect fit for my mom. Very efficient, knowledgeable, and thoughtful during a very difficult times. If you feel that no one can really understand, Senex can really help you find the right place. What a blessing.

Unacceptable! Visit after hours and you will see how staff is not attending to patients and…read moreresidents at the facility in a timely manner. According to my mother's dietary plan, a low carb meal consists of taco, rice and red beans; at least this is what was given to her. The community shower was unclean and now my mom will not go into this area. Reporting the information and trying to get the name of owner is not helpful. I contacted Paragon Health Care and was told they are not affiliated with the facility.