Great staff Very clean well organised place!…read moreHad my grandfather here for over 2 years!

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

My husband was brought from the hospital to get stronger with physical therapy. He had been able to…read morestand and walk . Two weeks later he could neither walk nor stand. He also left with a large bed sore. I would never bring anyone to the Buckingham. The therapy is non-existent and he should never have had a bed sore.

Great place to live, it is first class all the way. The food is awesome, great exercise programs…read moreand residents are friendly and welcoming .

My husband was admitted to this facility post open heart surgery. From the first night, his 14 day…read morestay was unpleasant. The first night, he slept on a bed that squeaked when the mattress moved and had a sheet on it that didn't fit so it kept coming off. To top it off, the room's air conditioner wasn't working. It was hot as hell! Maintenance had to come in and blow down the line! WHY WASN'T THIS TAKEN CARE OF BEFOREHAND?!?!?! So of course, our first impression of this place was in the negative BIGLY at this point!! When he arrived, there were NO MEDICATIONS FOR HIM!! He was admitted on a Friday and his medications didn't arrived until SUNDAY!! This caused him to go over 24 hours without medications!! As the days passed by, we both noticed there was a medication that wasn't being given. Ironically, one of the nurses told us that they took that same medication....what?!?! And so we get home with the leftover medications given at discharge and there was ABSOLUTELY NONE OF THAT PARTICULAR MEDICATION!!! There wasn't even a medication card from the pharmacy for that medication!! If he didn't receive medication for 2 days and medication ordered was for a minimum of 14 days and there were at least 2-3 days missed of this medication, there should've been leftovers of this one particular medication, right?!?! There were 2 other medications that the dosage was changed 5 days after his admittance. There was no leftovers of the old dosage....NONE!!!! Then one of those medications had directions from the pharmacy that at least 3 nurses misinterrupted!! It came down to a nurse having to call the pharmacy for clarity!! Now let's talk about discharge..... I spoke with the social worker on Tuesday, May 25th about the process of discharge. Because we lived out of town from Houston, I knew the coordination of medication prescriptions had to be precise. So he told me to get him the pharmacy where we wanted the prescriptions "called in"...we all know that dr's don't call in prescriptions these days...but his words were: if I don't get with you tomorrow (Wed May 26th) you find me!! He told me "as soon as you get me the pharmacy, the prescriptions will be called in". So Wednesday morning, I sat in the main sitting area and finally saw him come out of his office area and HANDED HIM A PIECE OF PAPER WITH: 1) pharmacy 2) request for order for a walker to be sent to the facility bc I knew our home address was out of the range of any equipment business in Houston 3) request for records from my husband's stay bc he's on long term disability and needs those! I knew that as soon as meds were submitted to the pharmacy, I would get a text from the pharmacy. I waited the rest of Wednesday. I waited all day Thursday. Every time I saw the social worker, I'd ask him what the status was. His words were always "I'm taking care of it". And then there's the "hospitality" person...young girl who talked to us like we were teenagers using all of her Gen Z dialogue. Always said she'd take care of things LOL. She's as useless as the social worker. Thursday, husband had a follow up with his surgeon at 9:45am. We didn't get back to the facility until about 12:30 bc of the lengthy appointment. About 30minutes after we got back, social worker comes to our room and tells me he LOST THE PAPER I GAVE HIM!!! I told him I knew he'd do that. He asked why and I said because when I gave it to him, he was with 2 other people and he took it and put it somewhere on his body!! So everything that was written on it was either not done or done incorrectly. The order for the walker had our home address. The equipment business only had our home address so they couldn't fulfill the order and CANCELED THE ORDER!! The social worker was holding of the hand of another patient being admitted, something we saw nothing of, and kept telling me he couldn't take care of this issue at the moment. Said he'd messaged the equipment business. Little did he know that I had contacted the business and they said he to submit a new order!! All the while he'd told us this order was submitted on Wednesday....LIES, LIES, LIES. On the morning of discharge, we still had no walker delivered. As of this writing, the order still shows it's not been delivered so I canceled both orders. I can't stomach incompetence. All they have to do is DO THEIR JOB!! Nurses aren't comprehending medication orders. Social worker can't multi-task. Hospitality girl gives hope of nothing. Therapy wasn't too bad, even though he didn't get the "5 days a week" they said would happen. Before we left the hospital, I was visited by a sales rep who told me "we'll feed you" when I asked about staying with him. The day before his discharge, I got a visit from a dietary person who wanted me to pay $360! The only good thing I have to say is that I was able to stay with my husband. I hope he never has to be in a SNF again but if he does, it won't be this one!!!

Great staff, very pretty. The senior living placement agencies, Provider Concierge, recommend this…read moreplace. Definitely worth going for a tour.

This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

I recently moved my father to Good Living Community and I couldn't be more pleased with my…read moredecision. My first step was speaking with the owner (TT) and he made me feel at ease and comfortable with checking the place out. I then flew to Houston and toured the place and the facility was very clean and the staff was very friendly. TJ, the manager (is a gem) has been so nice to work with, extremely helpful and gives me updates on my father (I am in a different state). Every time I talk to my father he tells me that everyone is very helpful and very nice to him! Picking a new home for an elderly parent is such a difficult and overwhelming process, Good Living Community made the decision and transition so much easier. Highly recommend!

My Mom has been through hell for the last 6 months, lost both legs from thigh down (Vascular…read moreDisease not diabetes). I was given the name of Good Living Community Care by a placement company (sorry can't remember who but she was great too!) After 2 full months here at GLCC Mom has not been sick ONCE! The other $8500/mo. nursing home she was in the emergency room 3 times. Mom is happy and healthy and lucid finally. the Manager, Monica, is a real gem and God send. Everyone at this very personal care facility is helpful, accommodating to the point of unbelievable and just as sweet as can be. Wanni, the Asst Mgr, (def not spelled right) is absolutely fabulous, keeps Mom company, interacts a lot with her and makes her laugh. SO GOOD TO SEE! They even have a wonderful stylist who comes to make Mom feel beautiful, Iris Giron, washing, cutting her hair and doing Moms nails and she's very affordable. Speaking of which for all this personal care I pay less than 1/2 of what I was paying at the nursing home. Maritime Pharmacy, takes care of all Moms meds, they have a RN visit as needed and a physical therapist 2x's a week. I could go on and on about how wonderful this place is!

If it ain't Brook, don't fix it. And if it's to do with Barbi's chest additions, it's Mammarial…read moreCity. We have an older sort of relative that lives here that we visited a few times, and based on that I was thinking about whether I would pay the expensive prices for the old people that live here. I guess the main thing is it if I was that age, I don't know if I would want to live in the heartbeat of everything in a young, business, shopping area like Memorial City, but if Gramps is still into mall shopping, it's the perfect location.