Frantic something is wrong with my three months year-old as a 1st time mother at 30yrs old, I…read moresought medical attention not knowing what, not knowing how. He suffered so bad from being gassy he screamed until an eye blood vessel popped. As my husband and I trying to do the tummy rubs and kicks to help my sweet boy because the doctors never helped. three times I asked about acid reflux until they finally said oh yeah he has acid reflex. Yeah I know I told you that 2 visits ago and I didn't go to medical school. He had a tongue and lip tie appointment that day which found out 4 months later he had a class 4 tongue tie and class 5 upper lip tie...that they and other doctors through novant, insisted he didn't have instead of placing him on a referral to someone who actually knows what they're talking about and specializes in it. Freaked me out told me I need to go to the hospital right away do not go to the tongue and lip tie appointment that was scheduled that day. (which I couldn't get again until he was eight months old so he suffered from three months to eight months years old with gas and whatever digestive systems problems til he grew out of it I guess...I still don't really know) I had gassy on multiple medical records. I had pooping green when he should've been pooping yellow because I was breast-feeding on record.. which means he wasn't absorbing nutrients correctly etc.) Anyways, I'm thinking my baby's dying just to send me to the hospital that concluded nothing and missed a blood test according to my new doctor...put me under investigation from three months until a month before his first birthday, I had to deal with Cps my husband had to take off work multiple times. And Now I have PTSD when it comes to taking my son to the doctor to get medical help when it comes to falling getting bumps and bruises etc because of these so-called professionals. I found a good doctor out in Cleveland. It's not part of this big branch. If you have real problems with your child run from this place as fast as you can. Coming from someone who served as a military police officer in the United States Army you do not want to trust these people with your child's livelihood or your mental health for that matter. Find a small town doctor that's not caught up in the political crap.

I have been going here for 15 years. The doctors have gone above and beyond for all of my children…read moreand are all very friendly and professional.

I've been coming to Copperfield Obgyn for the last 3 pregnancy and I can you that much that I love,…read morelove everyone over here at Copperfield. The wait isn't that long from checking in to setting new appointment before walking out. Some people don't enjoy going to their check ups, but I do because the people at this place is amazing. They have about an handful of Doctor they would want you to see at every appointment so you can get to know them so once delivery comes, you get Doctor you know and just not someone random. In fact, I have it happened with my recent one. I have never seen Dr. Panner at my regular check ups but he was the on call Doctor when I went into labor. I was a little upset, but once I met him before delivering, he was pretty awesome. Such a great man and to be honest, if I were to have babies again, I would want him to delivery my kids again. He's very nice! Other than that, Copperfield should get a little a lot of renovation though.

Firstly, I'd love to say how friendly, sweet, and helpful the front desk staff and Dr's Nurses are…read more No matter if in person or over the phone, they are cheerful and understanding. They are more than willing to answer your questions, and if they don't know the answer, they will make sure some one who knows will call you back as soon as possible. There were several times where I was told someone would call be back between 48-72 hours, and I received a call the same day. I personally went through Dr. Froelich for my tubal ligation. She is as cheerful as her staff and very intelligent. She explained all my options and helped me chose the best one for my health concerns. She made sure I understood both the procedure and the risks involved. She was very easy to communicate with and I felt like she listened and paid attention to my concerns. I would have given this practice 5 stars, but sadly I had and still have a frustrating issue with their Surgery Scheduler and Billing Staff. Three days before my surgery, the hospital called to tell me that I would have to pay a large amount for the procedure my insurance told me was 100% covered. I made several calls between the insurance, hospital, and office. I came to find out that the Surgery Scheduler had given the hospital the wrong procedure code for billing. When I did get to talk to the Scheduler, she blatantly lied to be, stating that my insurance did not participate in healthcare reform and said that was the only code they had. After repeatedly being reassured by my insurance that they did in deed participate in healthcare reform, they informed me that correct code was one number off. After giving this new information to the scheduler, she made absolutely no effort to fix her error. I ended up having to call the hospital give them the correct information. Even talking to the Pre-op staff and to Dr. Froelich herself before going into the OR, I was re-assured that the coding had been corrected. I discovered TODAY that the coding was NEVER changed. I now have a claim that I have to get fixed, and we all know what a nightmare billing issues are. So, Beware if you plan to get any sort of procedure done through this office! Make sure the Scheduler submits the correct coding, and call the hospital prior to make sure she has! Be prepared to do all the grunt work for her, because if you don't you'll be fighting an unnecessary bill like me!

I cannot say enough good things about this practice. First, I have never waited more than 5 minutes…read morefor any of my appointments, ever. I'm pretty sure that is unheard of. The triage nurse, Jennifer is seriously the nicest most helpful person when scheduling appointments or if you just have questions, she is the best. Krista was my ultrasound tech, and she made me feel so calm and relaxed. Every midwife I had an appointment with was so personable and kind (Especially Amy). These women really and truly care for their patients well-being. They treat the whole person, not just the pregnancy. I am in tears as I write this because we are moving for my husband's job out of state, and I am so upset I cannot deliver my baby with one of these women. You will never regret going here, I promise.

I recently scheduled my annual check-up for this location. I decided to use midwifery care because…read moreof the increased personal attention and openness to non-traditional / homeopathic treatments. My first appointment last year was exactly what I expected / wanted; however, this year, I guess due to combining with another practice, the staffing is lower and they are not able to provide the same level of service. I arrived 10 minutes late to my appointment (traffic and life). I called on the way to let them know that I would be late, but was on my way. I was told that there was a 15 minute window, so I should be fine. I interpreted this to mean if I got there within 15 minutes of my start time, I would be fine. I arrived 10 minutes late, and waited to check in. The receptionist was checking out someone and had a very lengthy conversation. I asked the other lady behind the desk was that the only place for me to check in. She confirmed that no one else could help me. Once it was finally my turn, I was told that I was 15 minutes late and could no longer check in. I told her that I had arrived 5 minutes earlier, had been waiting and was told via phone that I could be seen as long as I got there within 15 minutes. I was asked who I had spoken to, I did not get the persons name, but was consistently asked for that name as if: #1 I was not telling the truth, or #2 knowing that name would magically get me in for my appointment. The receptionist tried to go back and speak to the midwife on call and said that it was actually only going to be a 15 minute appointment, she was already running behind and would not be able to see me today. I could understand this policy if it had been explained to be before (I've been a Novant patient for 3 years, never heard this before) and if I had never had to wait to see a doctor / midwife before. Never in my time going to the doctor have I been seen exactly at the time of the appointment or not been asked to wait 10, 15 or even 20+ minutes to be seen. Also, having driven from Charlotte specifically for midwifery care, I did have an anticipation of an appointment longer than 15 minutes (my appointment last year was 30-45 mins.). The receptionist then asked if I could wait around, get lunch and be seen at 2pm. While I appreciate her attempts to help me, that infuriated me more because there was the assumption that I could just hang around until the doctor was ready. No, I cannot wait that long, I had to go back to work. Again, I acknowledge that I was 10 mins late; however, I do not feel that staffing structure and procedures are adequate to meet the needs of the patients. I let the receptionist know that I was changing caregivers, because I did not appreciate how this situation was handled...had to overcome several obstacles to get there and expected better service care from Novant and from a practice centered around midwives...or just one midwife...which is all that is left.

The staff is nice. That is the only reason I am giving them two stars…read more My experience with Dr. Dy was horrible. He changed medicines with out consulting me. Treated me horribly when I tried to tell him the medicine routine wasn't working. He would argue with me over little things. If you see him, he is in control of everything, will discount what you say and leave you feeling like you are not cared for. He is minimalist and will not listen to your input on what medicine you take or how you take them. I have NEVER experienced this with another DR!!!

Great new practice! I recently needed the help of medical…read moreprofessionals as my immunization deadline quickly approached! I called this convenient location (right outside of the Highland Creek/Skybrook area) for an appointment and was happy to hear they would see me on that day! After a quick wait (not even enough time to fill out the compulsory new-patient paperwork!), I was taken to a nicely furnished and SPOTLESS! screening room. I met several members of the staff to include the nurses, reception, PA and the doctor. Each member of the staff that I met was nice, friendly, and talked as if they were real people (meaning no fancy-shmancy medical babble!). I received my shots, and carried on shortly thereafter. My ol' lady had a pleasent visit, as well, but that's for her to tell! Overall, great location, friendly staff, and quick service will keep me coming back for all my medical needs. I should mention that they are part of the CMC network, and as such, have that nifty palm scanner thing that quickly loads all your CMC-related medical history! AWESOME!

I used Fora dermatology for my hand. Although it was easy to get an appointment, the wait time to…read morebe seen was a little excessive. Each time I went there. I expect to be seen within 10 to 15 minutes of my scheduled appointment and each time the weight was 30 minutes or more, so to me that's a little excessive. The office is clean and well maintain and the staff is friendly enough, but they do need to improve on their wait times.

Fora really went the extra mile to make sure I was taken care of. They have really been excellent…read morein every way. After seeing that they really do value my business - I would highly recommend