They never came out to see my mom. And gave me the runaround. No communication for 2 week. So I…read morefound her a new one.

Tried to get service for my mom. They guaranteed communication would be better than her previous…read morehospice. Was told someone would call the next day. 3 days later nothing. Called back. Was told admitting nurse was out. Said they would get with me the next day. Nothing again. Called 2 days later and cancelled. They didn't seem to care. Can't recommend. Wasted a week of time where my mom could have had care.

Compassionate Care Hospice lives up to its name. They…read moreprovided compassionate care to my dad his final two months. Every team member demonstrated this compassion; from the bathing aid (Ronnie), nurse and case worker (Anastasia), social worker (Sandie), Admissions Director (Gaza), to the Bereavement Coordinator (Nathan). Please forgive me for other team members that I didn't have the honor of meeting in person but I thank you as well. This team constantly updated me on my dad's condition and made sure I was well informed as to what to expect next. I don't know how the owner (Joey) accomplished such a feat of finding an entire team with compassion, but I am thankful that he did. We never had a need for supplies or equipment, and when a team member made a suggestion for different supplies or equipment it was immediately executed. Thank you Joey and your team for going above and beyond the "standard of care".

Update (April 2026)…read more Compassionate Care Hospice's response illustrates their unprofessionalism and willingness to provide dishonest information. Below are OFFICIAL findings directly from the FINAL report by the California Department of Public Health (Complaint Number 2641478), which indicated that Compassionate Care was being investigated based on multiple serious complaints within a short period of time -- yet it continues to misrepresent the findings by the Department of Public Health. If they spent as much time combating negative reviews by their customers and fabricating disinformation as they do on patient care, maybe they wouldn't have so many one-star reviews to begin with. "The initial plan of care, updated plans of care, initial assessment, comprehensive assessment, updated comprehensive assessments and clinical notes - This STANDARD is NOT MET as evidenced by: Based on record review and staff interviews, the hospice failed to ensure completion of clinical record to reflect the family member's concern regarding a change in the patient's condition. This failure created the potential for not having the patient's current condition to provide necessary care and services for the patients. " "Signed copies of the notice of patient rights in accordance with Section 418.52 and election statement in accordance with Section 418.24 - This STANDARD is NOT MET as evidenced by: Based on staff interview and record review, the hospice failed to ensure the written addendum showing diagnoses and non-covered items was completed with the actual date completed/provided to the patient/family member... This failure had the potential for not having an accurate information on the patient's clinical record." Read the above for yourself and see if you believe the official report found no deficiencies as asserted by Compassionate Care. There is a clear lack of ethics and humanity toward their patients. A simple phone call or email to the grieving family with an apology would have been a good start, and yet they are incapable of admitting their shortcomings and chose to fabricate results of the findings. I urge anyone considering Compassionate Care to contact the California Department of Public Health regarding the complaints and think hard about whether you would want this organization to care for your family member during their last moments.

My late mother spent the last 5+ years of her life at this amazing community. The team members…read morethere are so kind and supportive; super patient. They did everything to keep her life as interesting as possible given her limited capabilities. Even through Covid, they were very sweet and considerate. So many nice employees here. And of course the community is always clean and bright, has a positive energy, and even pets! Strongly recommend.

So I found this facility for my mother, I paid for her every month. Then my sister from another…read morestate that hadn't visited her in 40 years came in and had an old MPOA and they completely stopped talking to me. And I wasn't allowed to see, visit or even call her. My payments run out this month. Wonder who they are going to call for payments. Good luck Silverado, I see my mother in a terrible run medical facility very soon. Hope everyone is happy about not allowing me access to her.

I usually have my prescriptions filled at their sister pharmacy one building over but this pharmacy…read moreoffers vaccinations so I went there this time. The pharmacist was professional and caring and I was able to have the vaccines without an appointment. I hadn't wanted to go to CVS and this was perfect. My new "go to". Thanks so much for the great service!!

I have no idea why this has 3.5 stars. Yeah, if you don't like going to a pharmacy and being…read moregreeted by kind, caring staff maybe you'd leave a less than 5 star review. These guys are the best. They acknowledge me when I come in -even begin to go get my medications sometimes without asking my name... and I don't have that many scripts. I love this place. I'd choose it 100 times over CVS, Walgreens etc. give the small guys a try!

Professional, caring, responsive, very knowledgeable, totally conversant with MAID…read more A shout-out to Marco, one of their nurses who alleviated my friend's anxiety, explaining everything and making him feel like he was wonderfully cared for - which he was. This hospice experience was excellent.

We at Guardian Angels Homes in North Tustin Ca have been using Valley Oaks Hospice. The quality of…read morecare through the nurses is exceptionally excellent. The communication is above and beyond. All of our families are very happy and of course we the administrators, Kelly, Jonathan and Sonia know quality since we have the knowledge and experience since 1995. We use other good hospices it just happen they Valley Oaks is outstanding. They treat our caregivers with respect, they engage them in the plan of care. This way we have peace of mind.

Teresa is an extraordinary medical social worker in hospice care. She brings such deep compassion…read moreand dedication, offering invaluable support to both patients and their families during these delicate months. She ensures a true focus on both quality care and quality of life. Care Choices is fortunate to have her on their team!

Homecare for my husband has been quite a challenge. The staff is very helpful and concerned about…read moretheir caregivers. They look after some difficult patients, meaning the patient has dementia and other diagnosis.

I first want to thank Trisha & Michael, but all the staff that was there during our visits with our…read moregrandfather stay. All thought he wasn't there for long, the staff there was welcoming and understanding. They respected our wishes and understood our concerns. As needy we were they made sure to support us best to their ability. So thank you so much!

My mother was in and out of hospitals stays 3 times in a month, gone through bunch of doctors and…read morespecialists before we were told that nothing more can be done and she needs to go to hospice. We were fortunate to have found VITAS through referrals and was able to get admitted right away. From the doctors (that comes in everyday to check on the patients) to all the nursing staffs, everyone were empathetic, compassionate, and truly care not only the patient, but also the family members as well. Thank you VITAS for making my mother's last week or so as comfortable as possible before her eventual passing...

My father has been a client of Comfort Keepers HB since mid-2024. When it came time for him to move…read morehome after rehabbing at my house I knew that he would need general, non-medical in-home support. I had a good experience with another agency in my city but the caregiver they provided couldn't move to their OC location. I did a quick search and found Comfort Keepers. It's always nerve-wracking to choose an agency you aren't familiar with, knowing you will be stepping back and letting someone else support your loved one. Having a stranger in your house is something to get used to and not always an easy transition. From the first meet and greet with Karen and Chelsea I walked away feeling that they had a genuine concern for my father, and also my mother, who also would be in the home with him. My father has 7 day a week support and it's made such a difference in his health, wellbeing, and demeanor. He considers his "helpers" as family and hasn't had an odd fit yet. The staff is communicative when there's a sub or a change, and we're able to communicate scheduling updates easily via the phone or their website portal.

Words cannot express the gratitude I feel for CK and the support they provided my family. My…read moremother had ALS and became bedridden in her last 9 months of life. My sister, her primary care taker, needed help and CK provided several exceptional care takers which allowed us to keep her at home. Our mother was never very social and didn't have friends prior to getting sick. In the end she found a friend in one of her primary care takers. We really feel like we won the lottery with this company. We found out about them through ALS United Orange County.

My mother in law resided here a few years ago for close to 3 years until her passing. I visited 5…read moredays a week or more as I live in the neighborhood. I always tell people this is a place I would like for me if ever I needed their services. Such a beautiful "family experience". They are joyful with their clients and provide excellent and consistent services. They celebrate birthdays and holidays. Music can be heard often. Delicious meals and snacks!!! I will always be grateful for this business and the amazing owners and staff!!!

My grandma has lived here for about five years and we really like how they make it feel like home…read more They always celebrate holidays and birthdays, they are very patient and that's good because caring for my grandma takes a LOT of patience. They keep the place clean and tidy and they are always cooking up a bunch of good stuff in the kitchen. They bring in entertainment for the residents and they are very kind and considerate to residents' families. We are very grateful for them.

We feel so blessed to have had our Aunt Mary at Beachside Guest Home for the last three months of…read moreher life. Compassion and excellent care is what was afforded my Aunt in her final days. Can't say enough about Gloria and Ophelia, they are angels on earth. The house itself is bright and cheery and when dinnertime rolls around, the meals look fabulous! Would highly recommend this home this wonderful place!