I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

Woman was so nice but it was the Worst haircut I have ever had. Didn't do what I asked then when I…read moretried to give them a second chance to fix it, but then they tried to justify why my hair was cut incorrectly. Dont go here.

I had a wonderful experience here! I came to Mel with my hair a mess and she transformed me into a…read moremaster piece. She talked me through every step and detail. Was so attentive and informative, went over just everything. She took her time and just did a great job all around. The salon is also so cute and a great vibe. 10 out of 10. I will definitely be returning!

Have had nothing but good experiences here. The entire staff is friendly and the place is extremely…read moreclean. I go to Justine for chemical peels and waxing and she always does an amazing job, is very professional, and creates a comfortable, relaxing environment. I have gone to many spas in the area and would recommend this one over any others. Definitely request Justine when you book an appointment, she's the best esthetician there.

I believe this place is closed. No notice no email, text, call nothing! I had an appointment & now…read moreI'm scrambling to find someone else to wax me. My vacation is coming up & im shocked that they'd u o& close without telling clients

This place always has a good number of customers. There is a wide variety of polishes and many…read morepedicure chairs, as well as tables to get your nails done. The staff are kind. The owner seems a bit controlling. I have never had a bad experience here, but it is not my first choice as a place. The parking is nice and close to the building. The location is on a main drive. The services can be a bit expensive and you are not quoted the price before, even if there was an up charge. You were not told about that up charge in the moment.

Cheap nail polish, station i was in was dirty I tried it will not come back. Staff is sweet, the…read moretalking back and forth in their language is okay however excessively speaking to other co worker you start to wonder if 1. Are they talking about the condition of my feet and hands or are they more concerned with whatever they are talking about than doing their job? Smiles can be deceiving.

I usually go for waxing. Got a casual makeover for a special event. I feel like a million dollars…read more Looks amazing. I highly recommend Susan at Luxe Beauty! Nancy G

Susan is the greatest! My brows have really never looked better. I used to hate them and now I…read moreabsolutely love them and love my appointments with Susan.

I am not a tiny gal…read more Not a single soul has ever described me as petite or waiflike. So, the fact that I'm such a massage wimp is baffling, even to me. But, don't make me lie to you - that's exactly what I am. My first massage experience ended so horrifically I've been very hesitant to try a second time. However, as I'm preparing to run my first half marathon this weekend, and my legs have been feeling a bit sore, I decided it might do me some good to try again. After a little research, I found Therapeutic Solutions in Windsor. They had an informative website, fairly decent prices, and they scheduled me the same day I called. All good things. I arrived, filled out the pre-requisite paperwork, then met my masseuse David - from the start he was incredibly professional. Asking relevant questions about my health history and experience with massage to-date. I was able to explain to him my preferences and he confirmed exactly what I was looking for before he got started. He then checked in with me a few times throughout the session to ensure I wasn't feeling any pain, and that I was comfortable. The hour proved extremely relaxing and I left pleasantly loose and more importantly, pain free. My faith in massage has been restored!

I was feeling stressed from life events and decided spontaneously I wanted a massage. This was the…read moreclosest place to my house, and the previous sole review prompted me to call Therapeutic Solutions. I asked for the 30 minute Swedish massage, and they were able to fit me into the schedule the same day. When I first arrived, my first impressions were that the space was on the small side, but it was cozy nonetheless and very clean. I ended up getting massaged by Jaqcueline, the owner. She was super nice, and I left feeling like a million bucks. She managed to do a little of everything (my face, neck, arms, shoulders, and back) in such a small period of time. I definitely felt like I got my money's worth. I thought the pricing was very reasonable. I would definitely return!

Cute front waiting area. Nice inside. Friendly staff. Could be better with honoring appointment…read moretimes/staffing availability.

Been on the hunt for a new home for my nails. Cute waiting area. Came in today with a mess due to a…read moreterrible fill I had a few weeks prior. John was suggestive and meticulous. Consistent shape was important to me and he nailed it! They had all the newest colors! After multiple failures in town, I have found my new home! Highly recommend.

I came here for the first time to get an introductory massage and am so pleased with my session! I…read morepersonally like firm pressure and Aaron, my masseuse, was fantastic. Questions ahead of time helped focus on the areas that give me the most trouble and made me so relaxed at the end. The place is very clean with a lot of different services and a friendly staff. The membership also seems quite reasonable since you can interchange facials for it as well. I'll be back!

I just had two phone calls with your South Windsor, CT franchise and am in disbelief at the lack of…read morecustomer focus I've encountered. Late last night (Sunday 5/31), around 8:00 or so PM, I was online looking at appointments for a massage. I selected a time for Tuesday (June 6/2) in which I was not scheduled to work, which was 1:30. At 3:30 today, Monday June 1, I was called into work during that time on Tuesday I had scheduled a massage. I called Massage Envy in South Windsor and explained that I need to reschedule due to work. I was told that I would be charged $65 for changing the appointment because I was outside of the 24 hours. I explained that I did not know two hours prior that I was going to have to go into work. I was told the policy remained. I then spoke to a manager who told me the same thing. I asked to speak to someone who had the authority to change this policy. I was told no onsite person could make that change, but that they would contact the senior person over that clinic and call me back. I did get a call back and they said they would waive the $65 if I rebooked right then over the phone for the therapists open slots for next week. I said I was very reluctant to commit a week out given the hard time I was given already today about needing to change due to my work schedule. I said I would need to call that day to know what my availability was, but she said to not be charged the $65 I would need to give them a date/time today. I was then told that the senior manager of that location said that my calling to change my appointment two hours after the 24 hour policy was keeping the massage therapist from "being able to eat". I reiterated that it hadn't even been 24 hours since I made the appointment online. And it wasn't confirmed until 9:00 this morning. I called to change the appointment at 3:30. That is 6 hours that the appointment was "in effect". I completely understand lining up employees and last minute cancellations or no shows. But I didn't cancel. I called to reschedule. And was still going to be charged $65. Essentially, the appointment was confirmed and in place for only 6 hours. I have the text confirmation to verify the time Massage Envy sent a confirmation text the following morning. I have worked in customer service my entire life. And this entire situation has me appalled, baffled and unwilling to do any business with Massage Envy. I have friends who have thought about doing facials, etc and I will advise them and anyone else never to book appointments here. There is an undercurrent of a scam and it doesn't sit right with me. Two hours. I found out two hours after the 24 hour window that I needed to reschedule for work purposes. Work changes that I had just found out about. However, the lady did explain that if I had a doctor's note, they would not charge me. A doctor's note? I'm a mid-forties woman, not a middle school student. In jest I said, "so someone could forge a note from a doctor and not get this $65 charge?" She said, "yes that is the policy". Unreal. Absolutely unreal. I do not for one minute believe that an appointment that had been "live" for 6 hours is going to cause that therapist to starve, nor do I think that calling within 2 hours of a window and asking to change times should be treated with such ridiculously "policy" rigor. Again, I completely understand the intent of the policy. But the execution of this policy in the way it played out for me, leaves zero customer focus as a priority. I intend to fight the $65 with my credit card company.

The staff were friendly, they accommodated my last-minute appointment request, the place was…read morecleaned, the woman was attentive to the temperature of the pedicure, water, the color selection was good, the polish I chose did not ship easily

I re-discovered Studio Nails about a year ago when I was looking for a change because I wasn't…read morereally happy with how my nails were turning out. On a whim, I made an appt with Cindy for a gel mani/pedi and I'm so glad I did. Cindy, along with the entire staff, is incredible and I only want Cindy to do my nails going forward. She's honestly a nail angel!