I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

Woman was so nice but it was the Worst haircut I have ever had. Didn't do what I asked then when I…read moretried to give them a second chance to fix it, but then they tried to justify why my hair was cut incorrectly. Dont go here.

I had a wonderful experience here! I came to Mel with my hair a mess and she transformed me into a…read moremaster piece. She talked me through every step and detail. Was so attentive and informative, went over just everything. She took her time and just did a great job all around. The salon is also so cute and a great vibe. 10 out of 10. I will definitely be returning!

Have had nothing but good experiences here. The entire staff is friendly and the place is extremely…read moreclean. I go to Justine for chemical peels and waxing and she always does an amazing job, is very professional, and creates a comfortable, relaxing environment. I have gone to many spas in the area and would recommend this one over any others. Definitely request Justine when you book an appointment, she's the best esthetician there.

I believe this place is closed. No notice no email, text, call nothing! I had an appointment & now…read moreI'm scrambling to find someone else to wax me. My vacation is coming up & im shocked that they'd u o& close without telling clients

This place always has a good number of customers. There is a wide variety of polishes and many…read morepedicure chairs, as well as tables to get your nails done. The staff are kind. The owner seems a bit controlling. I have never had a bad experience here, but it is not my first choice as a place. The parking is nice and close to the building. The location is on a main drive. The services can be a bit expensive and you are not quoted the price before, even if there was an up charge. You were not told about that up charge in the moment.

Zero star!!!!! My friend & I decided to try VIP Nails & Spa today. We usually go elsewhere but…read morethey were completely booked. We walked into an empty salon (thought it was downtime). While told to pick our nail color, the woman tried to upsell gel mani/pedis. We kindly declined and I already get gel manicures with my regular nail tech on a regular basis. While we were getting our pedicures, the woman continued to sell my friend a gel manicure. My friend, being the nicest and kindest person said yes to a REGULAR manicure; and yes, the woman was obnoxiously trying to get my friend to upgrade to a gel manicure. I really should've listened to the red flags of an empty salon and DIRTY towels for pedicures. They had nail polish stains on them but to me, that's still dirty. My friend told the woman she's had surgery on her ingrown toenails so please don't cut them. The woman continued to cut the ingrown toenails to the point where my friend had to repeatedly ask her not to and she was grimacing with pain in her voice. My guy did the same thing to one of my toenails and kept trying to clean the blood off my skin for 15 minutes as if I didn't notice but I was more concern for my friend. We got the "Deluxe Pedicure" so after the scrubbing, the woman put a HOT towel on my friend and BURNED her foot (see picture). My friend let her know the towel was too hot and that she burned her foot but the tech shushed her to be quiet because there was another customer getting a pedicure. My friend wasn't any louder than normal conversational voice but she still shushed her. My friend then got upset and said she would like to pay the bill and leave. The tech now said she didn't speak much English after trying to upsell us on gel manicures and pedicures and having conversations throughout the service. I stepped in and said exactly that. She called for her boss to come out. My friend told her boss that the tech burned her foot and clipped her ingrown nails after repeatedly asking her not to. The tech and her boss looked at my friend's feet, spoke Vietnamese and laughed. At this point I am furious that my friend is quite upset. The boss said they were laughing at something else. Yeah, okay. We pay and we walk outside to talk. I asked if they charged her for her incomplete manicure and she said yes. I went back inside and ask them to refund my friend for the incomplete manicure at the very least because it was such an awful experience. The boss lady didn't want to. I did the run down of all that went wrong and she still didn't want to. So I told her that we are nurses and salons aren't certified to cut ingrown nails and if they're certified to show me the proof. She ended up refunding the manicure after that. I'm of Southeast Asian descent and they asked what my ethnicity was (at all Asian run salons I go to) because they want to know if I understand what they're saying in their native tongue. As a trilingual person, I find this extremely rude. Most cases you're saying inappropriate things when you switch to a language the person doesn't understand. I asked if they were Vietnamese because I knew they were and their faces dropped. I don't care who you are. You don't speak about hurting someone during a pedicure in your language and laugh. It gives negative vibes, period. There's no excuse for that. I would give them ZERO stars. I do NOT recommend this place for any service. This was our first time there and definitely our last time. Please take your business elsewhere!!!!

Susan is the greatest! My brows have really never looked better. I used to hate them and now I…read moreabsolutely love them and love my appointments with Susan.

Where can I even begin?! Susan is a literal genius who knows her craft. I went to LUXE for my first…read moretime today after a Facebook recommendation at her new location in Somers. It's such a cute spot. You're 1:1 with Susan who is incredibly personable and there's never an awkward silence. She educates you about your skin and makes you part of the choices. She sells all the products she uses so that if you really love something, you have the opportunity to bring it home with you! For 35$ and an hour of time I had my brows waxed, and shaped. They were ratchet and long overdue. She taught me how to fill them in with the perfect eye pencil. This all included a hand treatment which was lovely. With the little extra time she had she applied her matte mineral powder to my face which literally took away all my redness and applied mascara and eyeliner for me! I felt SO beautiful when I left there and I was SO happy that I was able to purchase that matte powder to take home. I will never go anywhere else ever again for my brows. The customer service is superior and Susan is great! HIGHLY recommend. I didn't take a before picture of myself but I attached an unfiltered after photo! Thanks Susan!

I am not a tiny gal…read more Not a single soul has ever described me as petite or waiflike. So, the fact that I'm such a massage wimp is baffling, even to me. But, don't make me lie to you - that's exactly what I am. My first massage experience ended so horrifically I've been very hesitant to try a second time. However, as I'm preparing to run my first half marathon this weekend, and my legs have been feeling a bit sore, I decided it might do me some good to try again. After a little research, I found Therapeutic Solutions in Windsor. They had an informative website, fairly decent prices, and they scheduled me the same day I called. All good things. I arrived, filled out the pre-requisite paperwork, then met my masseuse David - from the start he was incredibly professional. Asking relevant questions about my health history and experience with massage to-date. I was able to explain to him my preferences and he confirmed exactly what I was looking for before he got started. He then checked in with me a few times throughout the session to ensure I wasn't feeling any pain, and that I was comfortable. The hour proved extremely relaxing and I left pleasantly loose and more importantly, pain free. My faith in massage has been restored!

I was feeling stressed from life events and decided spontaneously I wanted a massage. This was the…read moreclosest place to my house, and the previous sole review prompted me to call Therapeutic Solutions. I asked for the 30 minute Swedish massage, and they were able to fit me into the schedule the same day. When I first arrived, my first impressions were that the space was on the small side, but it was cozy nonetheless and very clean. I ended up getting massaged by Jaqcueline, the owner. She was super nice, and I left feeling like a million bucks. She managed to do a little of everything (my face, neck, arms, shoulders, and back) in such a small period of time. I definitely felt like I got my money's worth. I thought the pricing was very reasonable. I would definitely return!

Cute front waiting area. Nice inside. Friendly staff. Could be better with honoring appointment…read moretimes/staffing availability.

Been on the hunt for a new home for my nails. Cute waiting area. Came in today with a mess due to a…read moreterrible fill I had a few weeks prior. John was suggestive and meticulous. Consistent shape was important to me and he nailed it! They had all the newest colors! After multiple failures in town, I have found my new home! Highly recommend.

Don't sign anything they are running a membership scam at the South Windsor location. Refused to…read morestop charging me for no service rendered. Told me I needed to bring them a doctor's note to freeze the charges as if its a gym membership of campground. I Can't bring my service animal because that would be physically impossible. I called to explain the situation only to be talked over the entire time. Please stop stealing from me I'm disabled and you took advantage of me. I've had 7 back surgeries I can't tolerate anyone touching me or the stress of the situation and I should have been able to have a conversation with someone in a respectful dignified way instead I'm wasting my time writing a bad review.

If I could suggest anything, it would be to not sign up for a massage membership. I tried to call…read moreand cancel my membership 9 months ago because one of the massage therapists messed my back up, but they talked me into "freezing" my account. After the 6 month freeze, they started charging me again. I had to call back to cancel my membership and they made me fill out a cancellation form. I did that a month ago, never heard anything about it, and they started charging me again. This isn't just a location specific thing, the entire company is a scam. If you're looking to get a massage every month, I'd suggest going to a smaller company that doesn't have you locked in with a contract. Massage Envy's membership is a scam that you can't get out of. Good luck, and go somewhere else if you don't want to get scammed.

Jessica repeatedly cancelled at the very last minute, at least 5 times. She was so unprofessional…read moreshe text me at 1:00 AM to try to up sell me on a keratin treatment before one of my (cancelled) appointment!!! The last appointment I had was at 2:00 pm. She text me at 1:30 saying she was running late on another client & asked me to come at 3:30. I text when I arrived but noticed there was no one in the building. I received a call from Jessica 20 minutes later with what sounded like a BS story about them "running out of bleach" and that she had gone out to get some more. The Groupon is definitely a scam! Idk if Jessica is even a real person but it was super sketchy dealing with her.

I drove over 45 minutes to get my hair done after the most unprofessional text messages I have ever…read moredelt with. To receive yet another text message 20 minutes before my appointment that she took someone else instead of me. I was offered a free product. I work 50 hrs a week with three kids. After reading the other reviews seems like I had someone watching over me. Thankful for her uselessness so my hair wasn't ruined.