Terrible. Wouldn't answer any of my questions and she had no idea about anything I was asking…read more Spend $100s of dollars there a year. They've lost my business

This place is a danger to public heath…read more Two months ago I had to argue with an employee to get him to cover his nose with his mask and move at least six feet away from the narrow check out area so I could complete my purchase. Eventually he complied, but no customer should ever have to argue with an employee like that. Yesterday I was there again and saw the same employee with his mask completely lowered, exposing both his mouth and his nose. I immediately left without completing my shopping list and have no intention of ever returning.

With a constrained budget and the accompanying need to DIY a growing list of auto and home…read moreprojects, I find myself relying on Harbor Freight quite heavily. While I recognize that some of their brands may suffer from limitations if used continuously in a commercial application, I find them more than acceptable for non-continuous use and am quite happy with their cost/benefit. They also carry many tools and parts that are not easily found elsewhere, and if found, are found at greater cost.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Excellent customer service. They always have what you need--whether it's hardware, outdoor…read moresupplies, plumbing, you name it. And if they don't have it, they're always willing to work with you to get what you need. The prices are fantastic, too.

Terrible customer service. Went for paint recommendations and was incorrectly guided. They gave me…read morethe wrong paint and would not correct by exchange. The owner gave me attitude and laid blame on me. I woukd recommend buying paint here go elsewhere unless you want to be treated nastily by owner

Service was a bit better before long-time store manager Bob got promoted to Corporate, but the new…read moreguys are personable even if not always very knowledgeable. Seems like they are out of stock more frequently these days - maybe supply chain issues, maybe reordering stock issues, not sure. This is my go-to store when I'm doing a project and I realize I need something - a tool, materials, etc. - that I don't have. Also the place I can go to bring in a part and say - "I need one of these".

The store is fine, but recently I tried Aubuchon's "free shipping if you order it online and have…read moreit shipped to a nearby store for you to pick up". Deal. 8 days just to pack up the order; they estimate another week to get it to the store so I can pick it up. Over two weeks? Yeah, I know, free, but come on, I've had free shipping from China arrive faster. Won't do this again.

Their service is amazing! The guys working there are knowledgeable and friendly. Always taking care…read moreof their customers!

This place is by far the best tool store I have been to in a while. The selection was great an the…read morecustomer service was above and beyond.

Great store in our small town. I have always received great…read moreservice for all of the years I have been going there. The large selection is impressive. I can't say how many times I've been working on a home project found myself short of something and nearly every time I have been able to find something that saves the day. I try to pay cash for as much as I can to help keep the costs down for the store. I/we need this business to survive and prosper in our small community.

This is the second time I've written a review of this business, Yelp must have removed the first…read moreone. This business is terrible! Staff is untrained, owner is arrogant. Prices way too high. I drive to Winchendon, rather than give this place any of my money.