Great family owned business in Fitchburg. Super helpful…read more Give them a look, you won't regret it.

I love this store so much, when we need stuff to fix up the house we wait until we're going to be…read morevisiting my family to get it here. In fact when we moved back to MA and I went in there they recognized me, I hadn't been there in at least five years, it's that kind of business. It's a small store, especially if you're used to Home Depot but somehow they manage to cram a ton of useful stuff into it. It's a family business and they're super helpful. Support local business and go here!

Terrible. Wouldn't answer any of my questions and she had no idea about anything I was asking…read more Spend $100s of dollars there a year. They've lost my business

This place is a danger to public heath…read more Two months ago I had to argue with an employee to get him to cover his nose with his mask and move at least six feet away from the narrow check out area so I could complete my purchase. Eventually he complied, but no customer should ever have to argue with an employee like that. Yesterday I was there again and saw the same employee with his mask completely lowered, exposing both his mouth and his nose. I immediately left without completing my shopping list and have no intention of ever returning.

With a constrained budget and the accompanying need to DIY a growing list of auto and home…read moreprojects, I find myself relying on Harbor Freight quite heavily. While I recognize that some of their brands may suffer from limitations if used continuously in a commercial application, I find them more than acceptable for non-continuous use and am quite happy with their cost/benefit. They also carry many tools and parts that are not easily found elsewhere, and if found, are found at greater cost.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Excellent customer service. They always have what you need--whether it's hardware, outdoor…read moresupplies, plumbing, you name it. And if they don't have it, they're always willing to work with you to get what you need. The prices are fantastic, too.

Terrible customer service. Went for paint recommendations and was incorrectly guided. They gave me…read morethe wrong paint and would not correct by exchange. The owner gave me attitude and laid blame on me. I woukd recommend buying paint here go elsewhere unless you want to be treated nastily by owner

Service was a bit better before long-time store manager Bob got promoted to Corporate, but the new…read moreguys are personable even if not always very knowledgeable. Seems like they are out of stock more frequently these days - maybe supply chain issues, maybe reordering stock issues, not sure. This is my go-to store when I'm doing a project and I realize I need something - a tool, materials, etc. - that I don't have. Also the place I can go to bring in a part and say - "I need one of these".

The store is fine, but recently I tried Aubuchon's "free shipping if you order it online and have…read moreit shipped to a nearby store for you to pick up". Deal. 8 days just to pack up the order; they estimate another week to get it to the store so I can pick it up. Over two weeks? Yeah, I know, free, but come on, I've had free shipping from China arrive faster. Won't do this again.

Their service is amazing! The guys working there are knowledgeable and friendly. Always taking care…read moreof their customers!

This place is by far the best tool store I have been to in a while. The selection was great an the…read morecustomer service was above and beyond.

Great store in our small town. I have always received great…read moreservice for all of the years I have been going there. The large selection is impressive. I can't say how many times I've been working on a home project found myself short of something and nearly every time I have been able to find something that saves the day. I try to pay cash for as much as I can to help keep the costs down for the store. I/we need this business to survive and prosper in our small community.

This is the second time I've written a review of this business, Yelp must have removed the first…read moreone. This business is terrible! Staff is untrained, owner is arrogant. Prices way too high. I drive to Winchendon, rather than give this place any of my money.

Yelp Challenge 2015. 153/365…read more I was disappointed when ordering online there are zero security measures in place to ensure the card holder is the actual person ordering. I have never heard of this place before until it showed up on my bank statement. Someone decided to place an order here 2000 miles away from me using my credit card, an fake email addy and no phone number buying something I would never buy, then shipped it a 1000 miles away to somebody else, who does not even exist. When I noticed the charge it had already been shipped and delivered, left at the door of the imaginary person. Imagine that. Now the order has gone upstairs to their fruad department, but it is to late since they already received the package. It is not like they are going to send UPS back there to retrieve the package. Although, if I lived there, I would make a visit to their house myself. With some catfishing I found their 411 on my own, since Aubuchon did not have it. I have their real phone number and real names if Aubuchon would like their money back to cover the stuff they purchased with my card. But to the person who did this, careful Karma is coming for you. #647

I was just about to purchase one of your thermometers... until I noticed you add $$ for a handling…read moresurcharge because I live in Alaska. Really? Do you have to handle something more or longer when it comes to Alaska? Do you not use USPS Priority mail, "if it fits it ships"? Item Subtotal: $9.99 Standard Shipping to 99712: $6.95 Change Shipping Zip Code Delivery Surcharge to 99712: $5.21 b/c outside of continental USA Tax: $0.00 Estimated Order Subtotal*: $22.15 That would mean I'd pay $9.99 for the product and $12.16 for the shipping. Ummm - that's NUTS! Not only will I never purchase anything from you - I will gladly pass along this info and recommendation for other Alaskans to NOT shop here. Too bad too... you're just about the only place I found that caried the thermometer I wanted. Sincerely, Rosie Fairbanks, ALASKA --- STILL part of the UNITED STATES & STILL using green money.