Excellent customer service. They always have what you need--whether it's hardware, outdoor…read moresupplies, plumbing, you name it. And if they don't have it, they're always willing to work with you to get what you need. The prices are fantastic, too.

Terrible customer service. Went for paint recommendations and was incorrectly guided. They gave me…read morethe wrong paint and would not correct by exchange. The owner gave me attitude and laid blame on me. I woukd recommend buying paint here go elsewhere unless you want to be treated nastily by owner

Great family owned business in Fitchburg. Super helpful…read more Give them a look, you won't regret it.

I love this store so much, when we need stuff to fix up the house we wait until we're going to be…read morevisiting my family to get it here. In fact when we moved back to MA and I went in there they recognized me, I hadn't been there in at least five years, it's that kind of business. It's a small store, especially if you're used to Home Depot but somehow they manage to cram a ton of useful stuff into it. It's a family business and they're super helpful. Support local business and go here!

Service was a bit better before long-time store manager Bob got promoted to Corporate, but the new…read moreguys are personable even if not always very knowledgeable. Seems like they are out of stock more frequently these days - maybe supply chain issues, maybe reordering stock issues, not sure. This is my go-to store when I'm doing a project and I realize I need something - a tool, materials, etc. - that I don't have. Also the place I can go to bring in a part and say - "I need one of these".

The store is fine, but recently I tried Aubuchon's "free shipping if you order it online and have…read moreit shipped to a nearby store for you to pick up". Deal. 8 days just to pack up the order; they estimate another week to get it to the store so I can pick it up. Over two weeks? Yeah, I know, free, but come on, I've had free shipping from China arrive faster. Won't do this again.

Terrible. Wouldn't answer any of my questions and she had no idea about anything I was asking…read more Spend $100s of dollars there a year. They've lost my business

This place is a danger to public heath…read more Two months ago I had to argue with an employee to get him to cover his nose with his mask and move at least six feet away from the narrow check out area so I could complete my purchase. Eventually he complied, but no customer should ever have to argue with an employee like that. Yesterday I was there again and saw the same employee with his mask completely lowered, exposing both his mouth and his nose. I immediately left without completing my shopping list and have no intention of ever returning.

Was paying and they let another customer come and stand right next to me as I was getting my money…read moreout which made me very nervous. Then my $20 bill disappeared while I was looking for change in my purse. Did I put it in my purse because that woman was right at my elbow? Did she swipe it? Or the worker? I honestly couldn't remember because I was so flustered. Gave them the benefit of the doubt and paid with (another?) $20 but will not return to this store. Very unprofessional at best and scammy at worst. Asked them to check the security cameras but didn't get a response. Sad because my experiences with them in the past have been decent.

This has become my go to store for all of my hardware needs, friendly people and helpful without…read morebeing pushy

I went to Home Depot in Leominster, Mass to buy 2 new toilets for my new home. The service was…read morenonexistent and deplorable. (and that is being kind) There was no one around to help me with questions, finding or lifting the toilets. In the box, they weigh over 100 pounds per toilet.   I had 2 customers that helped me! One helped me put the toilets on the flat cart and 1 to help me put them in my car. I had no help finding the flat cart, (not a regular customer) and was disrespected and insulted right to my face since another customer was cuter than I was... and he chose to walk away and help someone else. The other coworker laughed when it happened. I doubt you were raised to treat people so poorly. There was no one available to help me load my car, a customer saw me struggling and came over to help me get into my car. He then gave me tips on how to get it into my home. Thank you to the strangers. I need to return a couple of items that were not needed... guess I will be going to another HOME DEPOT to get my credit. Never again to the Home Depot in Leominster. If I could give you negative stars I would and will never go back to this store.  I am a female, kind and respectful - is it that hard for others to be the same?

Never have had any issues here. Staff are helpful and they always have what I need! From a great…read moreselection of lawn mowers, Hondas in particular top brand! Can buy pretty much whatever you need for all home projects.