Terrible. Wouldn't answer any of my questions and she had no idea about anything I was asking…read more Spend $100s of dollars there a year. They've lost my business

This place is a danger to public heath…read more Two months ago I had to argue with an employee to get him to cover his nose with his mask and move at least six feet away from the narrow check out area so I could complete my purchase. Eventually he complied, but no customer should ever have to argue with an employee like that. Yesterday I was there again and saw the same employee with his mask completely lowered, exposing both his mouth and his nose. I immediately left without completing my shopping list and have no intention of ever returning.

Their service is amazing! The guys working there are knowledgeable and friendly. Always taking care…read moreof their customers!

This place is by far the best tool store I have been to in a while. The selection was great an the…read morecustomer service was above and beyond.

Great family owned business in Fitchburg. Super helpful…read more Give them a look, you won't regret it.

I love this store so much, when we need stuff to fix up the house we wait until we're going to be…read morevisiting my family to get it here. In fact when we moved back to MA and I went in there they recognized me, I hadn't been there in at least five years, it's that kind of business. It's a small store, especially if you're used to Home Depot but somehow they manage to cram a ton of useful stuff into it. It's a family business and they're super helpful. Support local business and go here!

Great local hardware store, worth driving a little longer to access. The staff has always been…read morefriendly and helpful, they know their stock, and provide service for either loading your car or delivering. First found them when they were a Tru Value, now they're an Ace but the team remains the same. We just bought a battery-powered snowblower from them. Though they were out of stock when we visited, Sam told us about the orders he had in and roughly when to expect ours. We put our name on the waitlist, and got a call within a week of his estimated delivery. They were able to assemble and deliver it the same day, and it now sits in our garage pending the next plowable snow. Truly exceptional service, and we will be letting our neighbors know!

Apple Meadow is the best- never have to go to a big box store like HD or Lowes again! Service is…read morethe best, people there are soooo nice and helpful, and the place is always spotless and stocked. If Sam doesn't have what you are looking for, he will get it!

Service was a bit better before long-time store manager Bob got promoted to Corporate, but the new…read moreguys are personable even if not always very knowledgeable. Seems like they are out of stock more frequently these days - maybe supply chain issues, maybe reordering stock issues, not sure. This is my go-to store when I'm doing a project and I realize I need something - a tool, materials, etc. - that I don't have. Also the place I can go to bring in a part and say - "I need one of these".

The store is fine, but recently I tried Aubuchon's "free shipping if you order it online and have…read moreit shipped to a nearby store for you to pick up". Deal. 8 days just to pack up the order; they estimate another week to get it to the store so I can pick it up. Over two weeks? Yeah, I know, free, but come on, I've had free shipping from China arrive faster. Won't do this again.

Was paying and they let another customer come and stand right next to me as I was getting my money…read moreout which made me very nervous. Then my $20 bill disappeared while I was looking for change in my purse. Did I put it in my purse because that woman was right at my elbow? Did she swipe it? Or the worker? I honestly couldn't remember because I was so flustered. Gave them the benefit of the doubt and paid with (another?) $20 but will not return to this store. Very unprofessional at best and scammy at worst. Asked them to check the security cameras but didn't get a response. Sad because my experiences with them in the past have been decent.

This has become my go to store for all of my hardware needs, friendly people and helpful without…read morebeing pushy

They have a comprehensive product inventory, have excellent delivery including boom trucks up to…read more40ft that can place things like beams and shingles, free engineering staff that can answer questions and stamp plans, reasonably knowledgeable counter staff who make Home Depot look like children and are willing to work with you on prices that can meet or beat Home Depot. They are geared toward the serious remodeler or professional not people who want to play around. We still buy some things at HD but prefer National Lumber.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Gardner, MA lumber yard serves customers throughout East Templeton, Templeton, Westminster, Baldwinville, Ashburnham and surrounding New England Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

Deeply Insulted: This morning I went to the Gardner store to buy a bag of potting soil. I made the…read morepurchase inside and went to pick up the bag outside. I asked the outside attendant if potting mix war the same as potting soil. I said, "I guess I bought the right one." I proceeded to pic up the bag input it in my car. The attendant called out, "Hey Hey". I turned around and he asked, "Did you pay for that". I replies ''Yes I did" and proceeded to get in my car and drive away. I could see through my rear view mirror that the attendant was taking a photo of my car and liscence plate. I am 72 years old and have been a customer for many years. It will take a real last minute emergency before I visit an Aubuchone Hardware store again. Jeffrey M

Aubuchon Hardware seems to be the only place to go around these parts when you're in need of…read moresomething Home Depot-related, or at least that's the best I could tell being from out of state and using my smartphone. We walked in on a Sunday afternoon in need of some pull strings for lights, a tarp, and some sort of hammock-hanging mechanism. Tyler was very helpful and knew exactly where to go for each item on our list. Unfortunately, Aubuchon does not have any hammock hanging kits specifically, but Tyler told us a few different ways we could hang it to the trees, showing us rope, S-hooks, etc. We picked out our items and then stood in line to pay behind a customer who was being helped by Kayla, a cashier. After that customer left, Kayla walked away from the register we were in line at and went to a different register and asked the man standing in line behind us if she could help him. I'm sorry? After helping that customer, it was finally our "turn." She offered no apology nor explanation as to why we were skipped. She just rang up our items and we left. Please help Kayla (and all employees) understand the purpose and importance of customer service. Tyler seems to have it down.