We had our brakes replaced and they did a great job. One thing that you need to be aware of is:…read more there may be a coating that is on new brakes that needs to wear off. When you first start driving the vehicle, it sounds like something is scraping and really makes you think that something was done wrong. We actually took the car back thinking that someone had messed up. But shortly after driving the car around, the sound dissapated and the brakes work fine. This company was very responsive to our concerns and also did the work very quickly. We would definitely recommend them.

Decent experience, but my car sat in their shop because they received the wrong part, which left me…read morewithout a car over the weekend. Pretty good customer service.

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.

If I could give 0 stars I would. I scheduled an appointment and was given a specific time to have…read moremy car worked on. Despite this, my vehicle was not touched at all that day. Instead, I was told it was because another car was being worked on--something that should have been accounted for before confirming my appointment. I had all the parts needed. This was extremely inconvenient and unprofessional. If you cannot honor scheduled appointments, that should be communicated clearly and ahead of time. Communication throughout this experience was very poor, and I was left waiting with no updates or accountability. I took time out of my day based on the appointment I was given, and that time was completely wasted. I would not recommend this place to anyone who values punctuality, communication, or basic customer service.

Very racist experience I had. I would not recommend this company to any person of color for their…read moreauto services. I experienced discrimination the moment I walked in the door by an older white man. Despite being repeatedly yelled at and disrespected, I tried to keep my composure, but I will never return

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

I can't say enough about this shop. It's a local business, run by your neighbors…read more The first time I came here, they inspected my son's truck. When it came time to settle, they refused to charge me, and referred me to another shop that could better repair the damage. On this visit, they went above and beyond on a request concerning installing a trailer box, and then referred me to another shop. "We can do it for you, but it would cost more. You can take it directly there." In the meantime, they serviced my vehicle for a reasonable price in minimal time. I will happily bring ANY business I have here...Gray's is an honorable and ethical business that will give you the truth, and let you make a decision based on the facts.

My son, a young college student with limited auto knowledge went to the Auburn location in Wire…read moreroad. They told him he needed new back brakes pretty soon. And quoted $760. Luckily he is smart enough to not give the go ahead before talking to me or his dad. We both said to wait and we will look at it. That it being back brakes on a front wheel drive Honda crv he must likely would be fine until we could check them. My boyfriend looked at them the following weekend after purchasing new brakes. They still had about 90 % life to them. So beware of your college kids going to these areas. They are obviously aware a lot of kids these days have minimal knowledge of vehicles and may not have a support person they can consult with locally.

I came here after going to pepboys to get a noise in my car checked out. I just wanted to confirm…read morewhat Pepboys told me about my air compressor needing to be replaced. They lifted my car and brought me into the workshop and showed me and explained that the air compressor was find and what the problem most likely was. I don't know anything about cars and I was glad they tried to explain everything and help me understand. They also filled up my coolant and send me on my way free of charge after spending time helping me. 10/10 dentists would recommend.

I sat for over 15 min in my car in the hot sun with zero acknowledgement. Wile cars were being…read moreushered in and oil changes finished in the 2 Other bays. I understand the car in front of me took longer than usual... but they should have at LEAST acknowledged I was there.

After Wesley gave my 2000 Toyota Echo an alignment, I feel like I have a new car. The handling is…read moresuperb and the tendency to drift to the right is gone. It is much more fun to drive and the tires should last longer.

Screw in my tire that concerned me. They checked it all out for me and found it was only in the…read moretread not the tire itself. Checked all four tires and put air where needed. All this great service and they said there was no charge. It made my not-so-good week so much better. Thanks from this grey haired lady.