To the service team/customer service manager: your team could use some basic customer service training and maybe a hug. Everyone seemed unhappy and disengaged. The customer service in the service department was disappointing. I was approached at my car without even a smile or hello from Karen, and no one acknowledged me in the waiting room. The work on the car itself was completed fine, but after spending $700, I was surprised the car wasn't even cleaned upon return. Additionally, no one asked me to approve the items I had listed or the associated fees ahead of time, which was frustrating and unexpected. When bringing a vehicle to a luxury dealership, I expect at least the basics of luxury-level service and professionalism. read more

I would like to speak to the general manager regarding electrical problems we have had on our audi. We rely on WiFi but haven't had it for over a week. Also other issues as well that are very important. Unfortunately speaking with Service as not been useful at all. read more

My husband just bought a two year old Audi Q5 from Audi Cape Cod. WHen he tested drove it, it had no smell, but when he picked it up, the car stunk to holy hell. I wish I had been there, because I would have refused it. Anyway, the following week he returned it for them to clean the stink out. Didn't work. He has charcoal and baking soda to help absorb the stink, but it's not working. I will never be able to ride in the car because the stink makes me sick to my stomach. Idiots. The people who "cleaned" the car literally dumped this stinky shit all over it and I'm furious. read more

Service department is horrible, they're rude and don't care about you're vehicle or give you any type of informative answer on anything.

My husband and I recently bought a pre-owned an A5 from the Premier Audi dealership in Hyannis. Our experience with Rob, the manager, was great from start to finish. He was extremely professional while also being Interesting and conversant. A very nice man. Also, the business manager Paul, made what is usually a torment (for me at least), a fairly painless experience. I'm talking about all the signatures and paperwork necessary to conclude our purchase. In summary, we were Impressed with our purchasing experience at Hyannis Audi due to the Competence and friendliness of the two men who handled our transaction. And we are crazy about our new car! read more

Worse experience ever. I purchase a CPO car from the east coast cash every year and drive it back to Arizona. Every dealership I have purchased from understands I'm in a rush to get home and has everything prepared. I was at the dealership for an hour and a half while they tried to sell me warranties that wouldn't even be valid in my home state. I had them add ceramic coating to the car before I came. They did it right over the top of a simple $300 (out of pocket) correction that I paid for, then had to find a company in AZ to reapply ceramic to the bumper where the blemish was. The warranty for the ceramic didn't have anywhere I could go within my state. They were shocked the dealer would have even applied the coating over the blemish without first fixing it. The warranty company felt so bad they allowed me to go to a local ceramic shop and covered having a new layer applied to the bumper that had to be fixed. Even Carvana fixes cosmetic issues on used $9k civics before they sell them. There wasn't an owners Manuel, which is always included with CPO, the dealer did ship me one without a case for it. I purchased a case. The windshield also had a chip in it when they sold me the car. When I brought it to the dealers attention rather than apologizing and trying to take care of it they argued with me and made me l at fault for their mistake. They reimbursed me for the glass only. Audi in AZ wanted $900 for calibration. That would have been out of pocket. Luckily Safelite was only $300 over what the dealer reimbursed me for the windshield. I had purchased a car in the rain and didn't notice how bad the paint condition was in and that dealer immediately apologized and had me take it to a local dealer for paint correction. This was my first time going from Lincoln to Audi and I am beyond disappointed. It also took them over a week to reimburse me. I have spent a month fixing issues I purchased the car with and taking time off of work to do so. I wouldn't recommend purchasing a vehicle from this dealer to anyone. They didn't even have to sell me the car just simply accept a check and hand me the title and keys. It's unfortunate I assumed it would go as smooth as my other countless past purchases. I was waiting to make sure I got reimbursed to do their survey and it took so long I'm not even able to take it now. I reached out to Audi corporate and they didn't do anything. I'm really missing my Lincoln concierge. They also didn't assist at all with getting me into Audi Connect. Luckily my local dealer has been picking up alot of the slack for this dealership and is also shocked to hear what I have gone through. read more

I bought a used 2016 Audi vehicle here last month with 45,000 miles on it. Carfax said it had received its 35,000 mile service from THIS dealership. This service includes basically a new air filter, spark plugs and oil and filter change. A few days after taking delivery I decided to check under the hood. When I opened the air filter it was full of leaves, dirt and filth. The dark filter, pictured here, was the original from the factory date stamped showing it was over 3 years old. (Also see a picture off what it is supposed to look like new). This filter should have been changed IF the car was ever serviced. So Beware. I question whether the car was ever serviced at all. There is not much the customer can see visually to confirm that work was done (and I'm sure they know this). I had also asked at purchase time about the condition of the rear brakes which had some scoring on the rotors. I was told that "The Service manager said the pads were within spec and that we are not going to touch them." Yesterday, just 500 miles later, Audi of Norwell told me rear brakes are "Severely low and require immediate attention ". read more

Terrible Salesperson named Rob!!! He is a dismissive and condescending salesman who is misogynistic. He is also untruthful and disrespectful of the loyal Audi Clients!!! Do not buy a car from this garage!!! Buyer beware! read more

This place deserves its low rating. I moved to the Cape about a year ago. The dealer I used in CT was excellent. This place makes you feel like you are bothering them when you bring your car in for service. Twice they told us we needed to come back because they needed to order a part. The first time the part was never ordered until we followed up and the second time the part came in but they never contacted us to let us know the part was in. Another time while waiting for my car to be serviced, there was a young male service adviser talking loudly on the phone. Not sure who he was talking to, but he told the person on the other end of the line that you should never keep an Audi past the end of the warranty because they will have a lot of problems. The same company that owns this dealership also owns the local BMW dealer. I also own a BMW that I have had to get serviced there and you get the same attitude from the employees there. read more

If this is a dream, please don't wake me up. I have just concluded a GREAT car buying experience (as of yesterday)! I worked with Bob Donovan, who was fun to spend time with, who was very informative about the Audis I was interested in, who was very responsive to every question and concern I voiced, and who treated me with great respect. AND, I got a car that I love (an Audi A4 that was used as a loaner car for a few months), at an excellent price (I consulted a car broker prior to buying this car, and he said he wouldn't be able to improve on the price of a similarly equipped car), and it was the easiest car purchase I have ever made. Bob Donovan told me at the outset that Audi Cape Cod does not sell cars "the old way", where you engage in an adversarial, grinding negotiation process. They will give their best price right out front, and will freely disclose any dealer incentives or customer rebates (like a marketing bonus on certain models) that they are scheduled to receive from the manufacturer at the time you buy (and a price that he gave me on a new A3 proved that this was how they operated). It used to be that these kickbacks would often end up in the dealer's pocket unless you happened to find out about them by consulting Consumer Reports, or you had two dealerships vying for your business. That was a nice surprise, and helped me make a more informed decision about which model was a good value for me. Still, I was suspicious, because nearly every car dealer I have ever worked with has tried to lull me into complacency, and then they proceeded to manipulate and confuse and overwhelm in order to squeeze more money out of my wallet. SO, I did all the research I usually do, and remained on guard until I drove off the lot yesterday. The only challenging element to the whole purchase process was meeting with the business manager, who did the usual thing to discuss/sell extended service plans and various coatings; but even that was a pretty low pressure affair...akin to the way car rental agencies try to scare you into buying their insurance. And the business manager was very courteous and friendly...she was just doing her job, and I imagine some people want to buy those products. It took me nearly 3 weeks to do all my research (looking at other Audi dealerships, considering other luxury cars that weren't nearly as interesting to me in hopes of getting a "better value", talking with an auto broker) to come to trust Bob and let myself buy the Audi that was so appealing when I first saw it...so I probably made it harder on myself than it had to be. But old habits (especially habits developed over many car buying experiences) die hard. I could say a lot more about Audi Cape Cod...all of it positive. But I think I have already touched on the important points: if you like the Audi lineup of cars or if there is a specific Audi that you are kind of interested in, give Bob Donovan a call, and let him help you find the car that offers the features you want (if one is available), at an excellent price. And then relax and enjoy. You can just fall in love with a car, and not worry that your attraction will work against you when it is time to write your check. read more

On vacation and steering problems with Audi Q5. What I thought would be a gigantic hassle turned out to be the best repair experience anywhere-ever! Maeve Maher, service rep scheduled an appointment the same day. 2 Hours after arrival we were on our way with warranty repair and car washed. Maeve was efficient and gracious. Usually I'm driven to Yelp when service is bad. Audi Cape Cod was the opposite! Best repair service and accommodation ever. They (and Maeve) write the book on customer service. read more

No ethics. Just took advantage of my wife and completely overcharged for a check up . Will never go back there and will try to save other people the same fate. Run away from this place and save yourself time and money!!! read more

I couldn't be more disappointed with the service at Audi Cape Cod. I dropped my Audi S5 off a couple of weeks ago to get new tires and to fix a leak in my washer fluid tank. They gave me a quote for the tires along with a 40-point inspection which I shouldn't have needed since I had them service the car 1,500 miles earlier. Anyway, they sent a quote and called me to let know that the leak was only a minor part and would be an easy fix. I told that was great and that I would like the leak fixed but that I would prefer to buy my own tires if that was OK. They stated this would be no problem as long as I paid for the installation and alignment. No problem. I picked up my car a week later with new tires. I was charged for the alignment installation and $150 for what I thought was the minor leak fix. I put the car back into winter storage and checked on it a couple of weeks later to find a huge puddle of washer fluid all over our garage floor. They had clearly not fixed the leak and had decided to fill my washer fluid anyway. This, of course, caused washer fluid to leak all over our garage floor and since the car had been sitting for a couple of weeks the fluid seeped into the flooring making it impossible to remove. We now have a nice blue stain in the middle of our garage. I contacted Matt Gustafson in the service department and he basically said not our problem. He states I declined the service, which I definitely did not, and if I had, why in the world would they put washer fluid into a car that has a known leak! He said the $150 was for the diagnostic check, which I didn't even need. I had serviced the car less 1,500 miles ago! Just really incompetent service and zero acknowledgment of the mistakes they made. I definitely would not recommend if you want a quality service and if you have a problem they definitely aren't going to take any responsibility. read more

Really impressed by the service here. My husband's A8 developed a misfire on our trip to the cape. Repair was done, and unlike other dealers these days, they washed the car. Matt communicated throughout the process. read more

I have purchased 5 Audis in the past 8 years at 5 different dealers. 2 out of the first 4 dealers I previously dealt with received a 5 star review. Audi of Cape Cod deserve a 6! Audi CC received on trade a rare Avant that we had to have. I sent an e-mail and was quickly connected with Bob Higgins. Bob has to be the most helpful and attentive person I have ever met. He promptly provided me with the information I needed, we arranged a time to view the car the next day and it was as he described. The price was absolutely fair, as was their value for our trade. The cars title was in the mail so the initial papers were signed without any money down as Bob didn't think it was fair to take money until the dealership was 100% sure the title was clean and the car passed a thorough inspection. Bob communicated with my family during the whole process between the initial purchase and the title arriving, letting us know the service the car was going to receive and arranging for the car to be insured and ready to go when we came back 2 weeks later. Due to Bob's attentiveness, Matt in finance was able to have all of the documents ready when we arrived and the total process of picking up the car was painless and the paperwork part took less than 10 minutes. Bob and his colleagues then helped us set the car up (navi, bluetooth, seat memory etc.). The car is excellent and we couldn't be happier. Audi of CC was honest, fair, friendly and easy to work with. We have purchased Audis from 2 competitors closer to our home and while those experiences were quite good, Audi CC easily topped their service and value. If you are willing to make the drive out to Hyannis Audi of Cape Cod is likely the best Audi Dealership you can find in the region. read more

This might be the worst service we have received​ in 50 years of owning luxury automobiles. We could not believe the arrogance​ and attitude of the service department ( From Counter Help to Management), with a complete lack of basic product knowledge​, zero creative ability to problem solve, or even a semblance​ of courtesy or politeness. We will not hesitate to purchase and service off Cape to avoid dealing with this dealership again. read more

Just stopped by and spoke with Matt in service about getting service performed on my 2018 RS 3 with 1700 miles. I was trying to set up an appointment to get a mag ride calibration and alignment performed. He flat out told me NO since they don't touch vehicles with aftermarket parts. In this case, lowering springs. I was hoping to find a new and trustworthy Audi dealership since Audi of Westwood has treated my RS 3 badly several times now. I guess I know now to never get service or even think about purchasing from this dealership in the future if this is how they want to treat new customers. read more

I would NEVER recommend to anyone. Terrible terrible TERRIBLE. Will never bring my car back again and that's a fact.

I got an estimate for $2700 from a Boston area Audi dealer for a timing belt replacement. When I called Audi Cape Cod, where my parents took the car for service when it was their car, they said you have a timing chain and do not need a timing belt. They then explained the timing chain did not need changing. I then asked them how much would you charge if my car had needed a timing belt and I was told around $1200. Plus they were very nice over the phone. I do remember my father telling me they charged 1/2 of what they charge in Boston too. read more

Do yourself a favor and get your car serviced ANY place else. Not only will they low-ball your estimate of what your repair will cost, but when the final bill is given to you and it's 30% more, they will be unable to explain why they are overcharging you. Bordering on unethical, will not be back. Only hope to spare anyone else from the same fate. read more

We were a family on vacation, and I got a flat tire on cape cod in Q 7. The service and attention we received after having the car towed in for service was beyond exceptional. The service and understanding of our situation being that the entire car was packed with vacation gear and the service attendant who I believe may have been a manager, handled the entire tire change with our spare , and had us on our way back home in less than 30 minutes. He was kind and understanding and I highly recommend this Audi dealership if you need service! We own 3 Audi's and I will never own anything else ! read more

We were in a tough spot needing a new back window for our Q7 while on the Vineyard. Audi Cape Cod took care of everything for us and went the extra mile getting the car to us for our journey home. Thank you!! read more

Brought my car there for a service update. I had them check out my entertainment system because the back up camera wasn't working. They called me a few hours later saying that my car was clearly in an accident and that's why the camera wasn't working. My car had never been in an accident and I told them that and they said that it had to have been, and it would cost around $900 to fix. Also they did not give me extra car to use for the day while working on mine. They said you had to tell them two weeks in advance if you wanted a rental. Even though when I made the appointment I had asked for a rental and they said it would be no problem. I picked the car up and decided to get a second opinion. I brought it to Audi of Westwood. I told them that my back up camera wasn't working and if they could check it out. They were awesome. They fixed everything in the car for free and told me that the backup camera wasn't working because there was a software update, and that if it had even been in an accident it sure wouldn't mess with the entertainment system. They people at Audi of cape cod were rude and unfriendly. I'll never go back. If you are looking for a good place to bring your Audi, do yourself a favor and drive a little further to Audi of Westwood! read more

I don't recommend this dealership to anyone. After numerous phone calls to get a second key for my Audi, I had to visit in person. Even after visiting in person, nothing was accomplished. Because my key was going through an insurance claim process I was bounced back and forth between the Parts Dept and Service. Colin in Parts called me after my visit to tell me Parts didn't know how to process the claim, but that he had passed my information along to Service and they would be in touch. This never happened. Additionally, each time I called Service to follow up, I was passed through to voicemail. Now, I am out of time to have the key made free of charge to me. Terrible experience, which had me second guessing my purchase of an Audi as well. I'd have given them no stars if it were an option, though will say the receptionist was the ONLY positive - she seemed to know the process to have a key made, maybe she should manage the other two departments. read more

Our overall experience was great! From entering the door there was no pressure at all! I have purchased several cars, the one I traded is an Audi from a different dealership and have NEVER had such a no pressure, delightful experience. read more