Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

The woman checking people in was COLD. When i tell you mean I mean it. No one is forcing you to…read morework there- do not be rude to people who are coming in trying to get stuff they NEED to get taken care of. Have some empathy and don't be a cold mean woman. The security staff is super friendly and they should be the ones checking people in and not her. What a horrible person to welcome people into the building.

Made an appointment and showed up 20 minutes early. I'm elderly and am not so proficient on the…read morecomputer which is my IPhone. Customer Service had my appointment on the list. The application was done ahead and on my email but was told it needed to be printed. There were no instructions. I asked for someone to direct me but was told it was against the rules and directed to the library which was closed. I finally found a bank (TD) who was kind enough to print it for me. When I returned she found 3 errors on the application, she said correct the errors, print it out before you return again. This was later afternoon on Christmas Eve. I wished her a merry Christmas and she replied "I'm just doing my job ". To me it sounded like "I was just following orders ". How would this have played out if I had not prepared? To be fair; this was only one person who seemed to be on a power trip and everyone else was courteous and helpful. Going elsewhere next time.

Damn, I was so expecting the worst experience. Coming to…read moredriving age in the early 80's I saw RMV on the side of this building and started to get those 45 minute waiting line flashbacks. E Z Pass service Center inside of a dysfunctional institution such as the RMV, I thought I was doomed. Gorgeous building, fantastic location and friendly people. YES, I said it... Friendly people. Nice people, knowledgable people that wanted to explain things to you and gave you answers, not "go see someone else" answers. I simply went to exchange my window unit for a front license plate unit and they couldn't have been nicer. In and out in 5 minutes! Hopefully I never have to come back, these places, (RMV) still gives me the heebie jeebies.

Quick and friendly service... Much better than EB…read more One minor mistake, but they were very nice and called me very quickly so they could fix it.

Amazing work, had my title transfer and new plates all done the next day . You'd be crazy to do it…read moreany other way

Matty Zito is a great guy and does all the services for you very economically.read more

Trisha I believe her name at the registry at the Wilmington mass branch was absolutely awesome. I…read morehope Ingot her name right because she was polite, friendly and helpful with a paperwork drop off. Title and registration issue . They don't have vaccinations yet and as a retired firefighter who now works in hospitals finds it a shame that these state workers are not taken care of . I'm sure the governor who I happen to like very much has his ... the star rmv workers need to be taken care of like first responders n my opinion. I'm sure I'll get a bunch a crap back from nay sayers on my opinion. But oh welll. Can't please everyone !!! Thanks Wilmington office for a job well done ! I appreciate it and my family does also !

What a joke this place is. I have been trying to make an appointment to register a car for over 10…read moredays. No appointments are available ever, no matter what time of day I look. I went to the registry to see if they could help, again, sorry no appointments. I'm very disappointed that I'm trying to give you money and they refuse to take it. In addition, the RMV is very timely when it comes to fines such as a pay by plate violation, and they don't seem to have any understaffing issue there. I'm pretty sure this message will go unread by the RMV as well.

Ok, when you have to deal with a government service, and it goes more smoothly than you ever could…read moreimagine, I just needed to tell the world about it... or at least those who use Yelp. So I had to get a street parking sticker for my husband's car. My husband who has a very different last name than I, and whose name is not on any of the home bills. I was anticipating hours of bureaucracy. I brought our marriage licence, our car insurance policy (with both our names on it), both car's registrations', our child's college fund (no, I just threw that one in for laughs), but you get the idea... I was armed with enough paperwork to go to fight city hall, and, well, at least put up a fuss. But are you ready for this... all my preparations... unnecessary! I sauntered in, and a normal human being was behind the desk. She took my husband's registration info and my $100, and handed my a sticker. I was shocked! What was I going to do with all the extra time I set aside? (Go shopping?) Wait, this gets better... because I did not go down town to city hall to get my parking sticker, and instead went to the Dept of Traffic Engineering off Allens Ave... free parking. Yep, pulled into a parking lot, parked, spent five minutes inside, and then left. Five star experience all the way!

Its the RMV. You know before you even go to one, you're gonna get soaked 9/10 times. Its going to…read morebe a real raw Colonoscopy. And it didn't disappoint me. If I ever feel like I'm not getting financially hosed at an RMV, I always feel like somethings not quite right. ( i.e. I forgot to fill out a certain form, didn't enter whatever I'm supposed to on my phone, etc. and I am doing something illegal.) My love of the RMV aside, this location is bright and clean and more spacious than their old spot in the mall. After waiting 45 minutes in line, I finally got to see someone. His name was Ben and he was actually such a nice, patient, helpful guy. I really appreciated his kindness while I was trying not to have a total Tuna Melt down while trying to get what I needed done. Long story short, I got what I needed done. I just appreciated Ben. And I feel I am 100% in the right to be angry, confused and annoyed whenever I go there. Long lines and you have to overpay whatever the heck you need. But every once in a while, you get a really nice guy who has a tough job yet was nice to me and I really appreciated that. Everyone that worked there seemed nice for whatever that's worth.

Alright, we had some ups and downs here. Context: I just moved to Mass from Florida and needed a…read morenew DL and to register my car. When you walk in, there are two lines: one for people with an appointment and one for people without. There's two stations for two workers to help with those lines. First time I went, I just asked a couple questions (what do I need to bring for my appointment in a couple days, etc.). Was about 45 minutes until close so I waiting maybe 10 minutes in a short line to speak with someone (very nice and knowledgeable) Second time I went, my husband and I both had appointments. We got there about 30 minutes early to our appointment and waited those 30 minutes in the "ready to go" line. The customer service line was already to the door (it was about 11 in the morning) and there was only 1 worker at the counter and they only pulled from the customer service line. Once we finally got processed by the customer service counter and got our numbers, we waited for about 30 minutes each to be called to a counter. The worker I had was FANTASTIC. We chatted and laughed and she was so sweet. Turned out a form from my insurance agency for my car was incorrect so she let me step away to the computers and get it fixed so I didn't have to make another appointment and said to come back to her once I had it right. MEANWHILE, my husband was getting yelled at by a different worker on the other side of the counters. She told him he couldn't get anything done that day and he had all the wrong stuff. THANKFULLY the manager heard her yelling at him and started helping him. Not sure if I have advice for anyone who needs to go to this RMV, except bring a book or something to do while you wait around. Advice for the Watertown RMV: Maybe don't let people who yell at others to work there? Didn't seem like that person got reprimanded at all for going at it towards my husband. (Side note: the manager did see him getting yelled at by this worker, so maybe there were consequences later on? But I did continue to see her walking around after he was done.)

I think that many of the employees here are pleasant and eager to help . But, if you have the…read moremisfortune of dealing with Sue you will have a miserable experience She comes in to work every day cranky, miserable and eager to give you a hard time. she does not want you to get your service completed in. She wants to tell you how you have not measured up. I was sitting and waiting my turn andI observed her giving everyone a hard time. She is clearly not interested in " service". she wants you to fail in your mission. if Sue comes near you, run, hide! she does not want to help you.

I had to renew my license and I had the best experience with Rae and the staff. Although the line…read morewas long, it moved quickly and efficiently. Rae was polite, knowledgeable and extremely helpful explaining every step of the way. I highly recommend this place. It beats going to the RMV any day!! I was in and out in 1/2 hour.

Had my taxes done here, the service was great & affor fable. The staff is very friendly, will…read moredefinitely be back!

Very nice and organized, the manager with a very positive and nice attitude, and also she was very…read morehelpful. The prices were very reasonable compare to similar places. I highly recommend this place :)

WORST CAR BUYING EXPERIENCE EVER! Almost a year later and I'm STILL shedding tears over the lemon…read morethey took me for 9K for! Fuel pump went bad, catalytic converter went bad TWICE, brake lines went, fuel lines ruptured, engine has coolant and oil mixing and by their own sales ladies admission the car they had me pay 9K for is only worth 2K!!! Save your money, save your headache, RUN from this place!

All very nice guys there, but when I took the vehicle I was considering to my mechanic I was…read morestrongly warned away because the car was a mess. Apparently as soon as the mechanic got it up on the lift, he could tell it had all sorts of problems. There is major rust damage to the underside of the car that had been painted over and filled up with Bondo. The gas tank would have to be replaced. It also needs a new clutch. The check engine light was off when we picked up the car but after driving it to the garage, it was on. My mechanic said he couldn't believe a dealership was trying to sell a car in this condition. It would have been a very fair deal per Kelly Blue book prices if the car was in good condition, but as it was they were listing what my mechanic said was a $500-1000 junker car for $4.5K. Not sure how the price negotiation would have gone if I'd tried since I took the mechanic's advice to get as far from a car like that as possible. When I brought the car back, they said they didn't know about any of these issues and acted very surprised. So either they were trying to swindle us or they don't check out the condition of the cars they sell. I've see other reviews that have had good experiences buying at Auto Cape, but also quite a few mentioning the same kind of situation I was in. So just make sure a mechanic you trust looks over anything from them.