I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in Abilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service. read more

Every time I come here the service department tells me the oil change is going to be 30min and takes an hour. This time said 3 hours for oil & tire rotation with a recall needed and it's now going to be 6 hours. This place is not the place to go for service. read more

It's always wild to me how car dealerships never get measured, sane reviews. Always an over excited five or an over angry one. I'll try to keep mine as level-headed as possible. As a disclaimer, I brought my NV200 van in on a warranty issue that I didn't have to pay for at all. The process was fairly simple and smooth. I gave my third party warranty info to my service tech and he took care of everything. I had a warranty with no deductible and it covered a $1,500 AC compressor replacement. If I'd had to pay that out of pocket, I'd be infuriated. This dealership is charging nearly $200 per hour for labor. Literally any other non-dealer shop would be cheaper. When I first brought my van in, they took about an hour to diagnose the issue, tell me they had to order the part, and have me come back another day. The day of the repair I sat in the waiting area for nearly 5 hours. Got a lot of reading done, at least. They told me they don't have loaner vehicles, but I literally saw one outside the shop doors. For the right customer, I'm sure they do. All things considered, this is a very run-of-the-mill dealership. I will only ever go here for repairs under warranty, and I would never buy a car here. In general, dealerships are to be avoided like the plague. read more

I bought a brand new 2023 Nissan Rogue for $33K. I recently was traveling and picked up a nail that caused the tire to go flat immediately. No problem! I can put on the expected donut and drive slower. Guess what - the new Nissan Rogue does not come with a spare of any kind or even a jack. You get a bottle of fix-a-flat with no way to get it into the tire. Ironically, my sales rep called me as it was my anniversary of purchase. I advise him of the situation and how I was stranded in the middle of no where, not way to resolve my situation, had to sleep over night in my car until I could get help. He stated he would get me a spare and jack, my car should have come with one. Now he is backing off and saying that was an option. Who would ever select the no spare tire option and why is that even an option? My family has bought six - yes six - new vehicles from this dealership. But one overnight stay in my car stranded and lack of help on getting a spare or jack from the dealership means I will never buy another from this dealership. Please look in the vehicle and make sure it comes with essential safety parts! read more

Brad the service advisor is wonderful! I highly recommend him and his team. We had car trouble outside their location on an old car and they were able to diagnosis the issue and give us the information we needed to make a decision. He was super knowledgeable and helpful. He took the time to explain what was wrong and was very kind. It is hard to find a service station you can trust, but I trust Brad at MaGavock Nissan. read more

This dealership used to be decent, I bought one of the more expensive cars from them once they sell you the car they don't care about you anymore, I had an issue and had to take it to the service department the men that work over there were extremely rude and acted like I was inconveniencing them. I finally got one of the ladies to help me who was extremely nice if it wasn't for her I wouldn't have got any help. The sales person was also of no help even though i only bought the vehicle a few days ago. Another issue is no one calls you back when they say they're going to all they want to do is text I asked to speak to a manager they said one will call me back and they never did. I will never buy another car here again. read more

I would give them 0 stars if I could. These people are crooks and will take advantage of you in a heartbeat. Do NOT take your vehicle in for service here. They took advantage of my poor mother who doesn't know a thing about cars. I called them they admitted they were wrong in how they dealt with my mother and NO apology NO solution just whoops too bad. Now I'm stuck fixing the car myself. Go elsewhere anywhere else but here. Scammers!!!! read more

Bought a used car from them last week under my mom and wife name. It was an easy process trying to deal with houston tx. Got everything done online, sales finance everything. The salesperson BLAKE was very responsive, 5 stars for that. But the reason behind my 1 star is this. As I mentioned I live down in houston, so i ask my sales person to look around the car, specifically told him to check for any scratches or dent or anything or any windshield chip or rock chip. He sended me video of the car in detailed and ofcourse its hard to see on the video but still i found out on video that, when he sended it the rock chip was already there and it is a size of a dime. So how can someone not see it? I flew in to pick up the car, took the delivery, and i was still out there in the parking lot, and i noticed it right away. And I called the sales person and mentioned him about the issue, but he didn't even had courtesy to come out and check, infact he just told me that, "I didn't knew about it and i just got to know this morning but it has already been patch." I had to drive back 10 hours, so i was like, what the heck it, and i hung up the call and left. Now due to his mistake of not seeing and fucking checking properly its just gonna cost me 900$ to fix it. Make sure you are right there before you buy the cars from them. Don't buy it if you are not staying in lubbock Tx. read more

My complaint is with the driver who the dealership sent to transport me to pick up my car from the service department. He engaged me in an uncomfortable conversation about politics and Russia & said Putin was a good Christian man. I told him I didn't think Mr. Putin had the USA's best interests at heart. He said his Christian radio network told him these were the last days and so things were different. I told him I agreed these were the last days of something. Then he let me out. read more

I took my armada because it would reduce velocity on freeway and some days it just wouldn't start I payed $1,000 in "fixes" that got nothing to do with the problem and this was with "discounts" i got from them the vehicle kept doing the same i decided to pick it up after one guy told me your vehicle its crazy so one of those days that the vehicle turn on i drove 8hr so my brother could check it out he got a small scanner and it came out it was just a sensor i havant had any problem ever since he change it read more

I had an incredibly frustrating experience with this service center. I was charged $1,500 for a repair that wasn't even completed. They only replaced some wires and failed to check the alternator, which was the main issue. When I picked up my car, it died within 30 minutes of driving. I took it back, and first, they tried to blame the battery, which I knew wasn't the problem. Then, they finally admitted it was the alternator--the exact issue I had brought it in for! I ended up going to a different service center and paid another $1,400 to actually get it fixed. I will never recommend this dealership to anyone. Worst experience ever. read more

nissan in lubbock is possibly the worst place to have work done. brought my nissan 370z in for a problem with the trans not going into third (auto) and was displaying a P0720-00 code. i was told the issue was the trans and they ordered a new to me trans and replaced it. when i got the car back, not even four days later, i receive the same code and one more, both for the speed sensor circuit which i told them about the day i brought it in. not to mention when i got the car back, my heat wrap around my exhaust was shredded, they bottomed the car out multiple times, and they were caught on dashcam looking into my compartment above my headunit. i have tried reaching out about a couple issues but they're acting completely clueless and incompetent. as well as being uncooperative. read more

Service appointment was okay but the checking out with ladies at the front desk was night mare. They wouldn't let me review my transactions and instead telling me you already signed I told her I need review my transactions before paying make sure I don't get ripped off added chargers she just rolled her eyes extremely unprofessional people work. Sad to say I thought this Nissan place would be better but I was wrong. read more

Had to get the requisite oil change for my hubby's Nissan Sentra. Once I pulled up I was approached and helped quite quickly. The waiting room at McGavock Nissan is very well stocked. Fruit infused water and a variety of bottled drinks and snacks for sale. It was a bright and spacious area with a huge TV with the game on. Unfortunately Tech was losing their football game so that was sad to watch. My attendant came and gave me multiple updates! They did not have a tail light bulb in stock so offered to run to O'Reilly's to buy it. They went well out of their way to accommodate me! read more

McGavock Nissan Lubbock - The game is on! - Car Dealers Near Me - Lubbock, Texas

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EVERYONE AT MCGAVOCK IS SO NICE. They cared for my every need while I was there. I am thankful to find a legitimately family-owned car dealership. If you have any interest in a car on their lot I would highly recommend. read more

10/10 would recommend. If you're looking to buy a new or used vehicle this is your place!! Everyone is super friendly & customer service is A1. read more

Took my 370z in to get an alignment, I had an appointment set yet they still took 2 whole days to do an alignment on my car. I got texts from my friends saying they saw my car around town (with video) whenever I was at work and my car was supposedly at the dealer! Now there's things flying off my car while I drive. My front bumper is destroyed as well. Idk what they did that made them need a whole extra day. Whenever I show up to pick up my car and pay they had double charged me and didn't take it off until I said something about it. Someone tell me why an alignment was $985 ?? I will never take my car here again or recommend this dealership to anyone. WORST EXPERIENCE IVE HAD! If i could've given 0/5 stars I would've ! read more

I have owned a Nissan probably for the past 20 years. I own a Nissan Murano at the present time & it is a platinum. In January 2024 I had a hatch problem and I was told I needed new motors. So I had my motors replaced - it worked for a couple of months and the same thing happened - this time I was told it needed a new latch - had new latch replace in May 2024. Since then I have brought my vehicle in every month because the hatch only opens & closes every 3-4 times and then it does nothing. I will say the service department personnel are very friendly and kind. But my biggest problem is that for about a year now my hatch still is not working and I am sure my warranty will be out at the end of December & I am going to have to start paying for repairs on the hatch when it was never fixed in the first place. I feel like we have to trust was is being told to us because they are the experts but yet I am still having problems. If you came to me 8-9 times and I was not able to fix your problem - I would think you would not believe me that I was an expert in the job that I perform. I am pretty disappointed so I probably will not purchase another Nissan. read more

BEST CAR DEALERSHIP IN LUBBOCK!!!!!! My brother promised my daddy on his death bed that he would pay for everything that has to do with my car. He's the oldest and has POA, but not over my car. I went to McGavock to get my windshield wipers replaced and to repair a place on my car where water is dripping into where one of my headlights is at, causing it to not work all of the time. They replaced my windshield wipers but my selfish, controlling, manipulative narcissist former brother refused to pay for them. I had to cancel the repair on my car. The people at McGavock were EXTREMELY kind and understanding about everything!!!!!' read more

Rude Employees, Terrible Wait Times , half the time they fix something and magically something else is broken

Had my check engine light come on during a road trip with a new car. Went here to get it checked out and got a jolly greeting, rapid service and was in and out within 10 minutes! Thank you! read more

Update: on Dec 19, they asked us to bring our car in to them again, as they had obtained the parts they thought they needed. Parts were not correct, so they told us they would contact Nissan and get back to us within a day or two about what they hear, if anything. Today is Jan 7, and we have yet to hear back from anyone in the service department, while we drive around a car with a defective airbag deployment system. Of course our experience would not be complete with another issue with a failed battery that came up while leaving our car with them, detailed below. Before bringing our car out to the front on Dec 19, we see them needing to jumpstart it in the workshop, so of course we ask what happened to the battery. Brad says everything is fine and that they just left the battery running without turning on the engine the whole time it was with them, and so it had been run down and needed a little charge. We drive it around on the highway for about 30 mins to charge it up, but notice it takes a bit for the car to start for the next day, and it finally gives out the day after that. We jumpstart it at home, take it to them and ask them to look into why the battery failed when it was perfectly fine prior to us leaving it with them. Brad just keeps saying that there's nothing they could've done that would've killed a battery, that the battery was bad to begin with, and that if we replace it with them, it would be about $170. Absolutely ridiculous. read more

Brought in a vehicle, my teens, for maintenance today. Very friendly and responsive. They were very busy and everyone was still in great moods and got to us quickly. They also checked tires, and found a nail. Something we were unaware of, saved a possible huge headache. Got it fixed and had us in and out in not much time at all. Our tech came in and explained why it was taking more time than normal, due to the tire. Very thankful for their checking everything. It came out cleaner too! Super thankful for how it all went. read more

Do not trust the prices listed on their webpage. When I tried to buy a car from them they quoted me a final price that reduced the discount offered on their website by almost $1,500.00. read more

Bought 2 vehicles here and had a great experience with the salesmen and liked the vehicles. Went to Dallas and my wife got a flat and was stranded. She called the Nissan "Roadside Assistance", if you can call it that and was told someone would be there in an hour. 3 hours later, still stranded, and 3 phone calls later. I called someone myself and had them there in 30 mins. This was suppose to be a free service in this situation through there roadside program and I'm out $130 because they kept pushing her off. I'll be selling it trading these cars in and never purchasing a Nissan again. read more

Trust your gut. Lied to too many times to count! First, I was told he pulled the car up front. When I got there it was still on the used lot exactly where it had been an hour earlier only now it was lodged in by vehicles parked in front of it. I asked 3 different employees to get me the Gross vehicle weight. All said they would call me right back. None of them did. Why did the dealership let the Salesman take the keys home with him? Was he using it to move? Was told it was ready to be picked up....when I got there, NOTHING had actually been done. "Fully detailed" seats I had asked to be cleaned are still filthy, key fob not ready, not gassed up, smells smoked in, windows need work, paperwork wasn't printed and mileage is wrong by nearly 200 miles. "In & out" checkout process took 3 hours and I still have to go back next week. They did not value me or my time. You will not get perks that other dealerships offer (free oil changes, washes, extended warranty). I wish I had used a different, more honest dealership and got the vehicle I wanted instead of settling or just kept the vehicle I had. First time I went to drive it after purchase, had a flat tire. Tire had a huge gash/hole in it. Tire dealer told me it was dangerous to drive on and could easily have blown out on me. Windshield severely pitted and they wouldn't do anything about it. Was suppose to get a $300 credit they wouldn't honor. read more

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I came for an alignment and left a satisfied customer! Definitely bringing my vehicles there again!

McGavock Nissan is the best place if your looking for a used vehicle. Customer service is excellent. They allow you to shop for a vehicle without being hounded by a sales agent. Zach, my sales agent, introduced himself & said let me know if you need anything and allowed me to browse the lot. Once I found what I was looking for, he then was there throughout the process & handed me the keys. He even gave me 3 follow up calls just to make sure I was satisfied with service. If you buy a vehicle from them, you will leave feeling like family!! read more

Best dealership I've dealt with in years Chris Anastasio is a great wonderful knowledgeable salesman who puts the customer first. This is the second New Nissan my family has bought in the last couple Months. read more

Never again. First, of course, (as is to be expected during a car sale) they ran my credit multiple times despite being specifically told to only pull it once. I disclosed my credit at the beginning of the conversation but once the original deal they tried to sell me on wasn't able to be made after the official credit pull the message disappeared off the salesman's message thread. It does show up on mine, but whatever. This is on me, I guess but I went through with a deal anyway, even though it was shady to start. When I went to pick up the car, it was DISGUSTING. It was supposed to be detailed but apparently that means something different at McGavock Nissan. The seats were gross, the steering wheel was sticky and grimy and it smelled like cigarettes. After sending it back to be detailed correctly, it did still have stains in the seats but they are white seats on a used car and the smell was gone. Decent enough, I guess. The kicker is this: less than two weeks after my purchase, this car left me stranded on the side of the road, over heated!!! Good thing I bought the extended warranty, right? WRONG! The only thing that was good for was getting shuffled around for two hours while I was on the side of the highway by myself. NOBODY would do anything other than give me a different number to call. I spent two hours on the side of the road, desperately trying to get the help I BOUGHT AND PAID FOR to no avail. Right now, my new car is sitting on the side of the road while I had to call for a ride and I've got no way to work tomorrow. The only way to get the car fixed is to pay for a tow on top on everything else and hope maybe these clowns will reimburse me. Unfortunately, I just dropped $3000 on a down payment so I don't have another $800+ to pay for the car to be towed where it needs to go. Avoid this dealership at all costs. I wish I had paid better attention to the red flags from the start. read more

What a totally two faced unprofessional excuse for a dealership. They're cordial enough at first but would sell their own mother for a pittance given the opportunity. Case and point: after test driving a truck we were asked if we planned on purchasing today and we said yes. I had a trade in as well. They asked me to bring the trade up so we could better determine a final price. We left to retrieve the trade vehicle along with the title. We received a "text" stating the truck was sold as we were about 3 minutes away from the dealership. Yes, a text. Not enough common decency to hold the truck or at least call and ask if we were almost there or to talk like a man using his voice on the phone to tell us personally how underhanded they are and that they sold the truck out from under us. I walked into the dealership and was greeted by the Sales Manager. He was very gracious previously but had no decency for us now. I said "what happened? We left to bring the vehicle and title and show back up for you to text us that the truck is sold?" His response: "You didn't have a contract." So apparently you need a legal document with these people. Your "word is not important to them or honor for that matter. We wound up leaving McGavock and purchasing a much better deal at Pollard Ford-whom i can highly recommend. They say they will do something and they follow through. Unlike McGavock Nissan. I trade often. I can tell you I will never-ever trade with these low lives and highly recommend you not either. read more

I purchased a new vehicle 2019 in March from Lubbock mcgavock it was a very bad experience because they did not write the contract up as the price they told me it would be ! They gave me the price after my 5,000 dollar down payment when lead me to believe I was getting a good deal very sneaky and they also lied about a couple things ! But they were so nice and polite to my face ! My husband just passed away or this wouldn't of happened ! He would of caught it as I'm used to him taking care of this type thing ! Just beware and watch !!!! Read very carefully ! Me salesman or financial manager was not honest with me read more

I brought our Nissan Quest to the repair shop in early August 2020 for a transmission leak and a transmission that had started to periodically shift abruptly and harshly -with seemingly increasing frequency. This van had not seen a Nissan dealership since we bought it new many years ago, so I was hesitant to take it away from the regular repair facilities that has earned my trust. I was told the leak was from an inner axle seal and the loss of pressure is enough to cause the experienced signs. I agreed to have the work done. Despite some early interactional bumps and miscues I got the van back timely, the leak was stopped and the shifting did improve. I am aware that at some point in the future that I will need a new transmission, but the work that I paid for has held up. It is now January 2021 and there's no more leakage. It's good to learn that any service performed at a Nissan dealership is warranted at any other dealership nationwide, from this small seal to the eventual transmission. I thought the bill for this repair was reasonable, but wish that the estimate for the tranny work would be a good bit less. I would recommend this dealership to a Nissan owner who, for some reason, felt that their automotive issue requires dealership attention. For me, I felt that we needed to learn what was truly wrong with the vehicle and felt that the dealer would have the needed diagnostic equipment to tell me definitively; and I wasn't disappointed. read more

The Salesperson worked pretty hard to get my business to start, but after I signed the paperwork they couldn't get me out the door fast enough. It felt like since I had my financing done through my own bank they just wanted me done and gone. I Was told the vehicle had a 2nd key fob, she promised she'd get it sent right to me, as I live three hours away. It's been almost 7 months, can't get ANYONE to talk to me, e-mail, text, or phone. Have stopped by to ask the salesperson about and they give me the run around and say "Oh, we'll get right on that!" I would drive 700 miles out of my way and $2000 more for the same thing before I'll EVER buy anything from McGavock Nissan again read more

McGavock Nissan was an absolute nightmare to work with. I reached out to McGavock through their online inquiry form. Two days passed with no communication. I decided to call and speak to a rep directly and got Leslie Palacios. She was most helpful in getting all of the information together that I had requested. That is, until the time came that I decided I would buy the vehicle. Apparently, McGavock Nissan is the first dealer in the history of earth to refuse to take a deposit to hold a vehicle for a day or two while a prospective buyer gets funds squared away for wiring, supposedly due to some policy change "related to Covid" (this is malarkey, by the way). This process takes about a day. McGavock was assured and provided evidence that the funds would be available the next morning and it was made explicitly clear that I was ready to buy. Send the paperwork, send the wire instructions, and take a deposit if needed. They refused to do any of the above. They would not take my money, and more than likely because they would prefer to get kickbacks by having someone walk in off the street and finance through them. And yes folks, dealers get kickbacks through financing, service contracts, etc. Dealers can and do manipulate rates within a range banks provide to them. They will gouge you if they think you're good for it and it's clear that McGavock would rather have the opportunity to do this versus working with an out-of-state buyer paying cash. I quite literally did all of the work on my end getting funds in order and setting up shipping, only to have McGavock act in bad faith. To be quite honest, this is not a dealer that deserves my business and, if you're reading this, they probably don't deserve yours, either. If they handle client relations this poorly out of the gate, imagine what they will do after the sale. I have NEVER encountered a dealer so unwilling to work with a customer to make a deal work. This is not an operation that conducts business with integrity and if you're in the market, you should think long and hard before doing business with them. UPDATE: Wow......hard to believe this experience could get any worse, but apparently if you issue McGavock a challenge to do worse, they go straight to "Barney Stinson" mode. It was clear that my sales rep, Leslie, had been instructed to cease communication with me midway through the day yesterday all because I was asking them to hold a vehicle on a deposit for A DAY. So I decided to call and speak with someone at the dealership on my way home and see if we could get things worked out. Enter Will Hockett: Possibly the single worst candidate for employment in a customer-facing role of any kind. Will answers and I briefly explain why I'm calling. I voice my bewilderment that they are unable to do what pretty much any other reputable dealer in the country can and has done for decades, but if the truck is available and he will send me the wire instructions, we can work it out. His response: "Well, that's our policy." Just know, Will is a "POLICY guy." I bluntly replied that "that may be your policy, but your policy is stupid." Will's response.....CLICK. WOW. I call again and he informs me they don't want my business and threatens to report me to "the authorities" for "harassment" if I call again. Will....you conference me in on that phone call when you make it because I could use (another) good laugh. Bottom line, if you're looking at their inventory from any distance, be aware that they will offer no assurances to you that the vehicle will be available when you get there without you wiring the FULL PURCHASE PRICE in advance. No deposits. For me, there was no guarantee that they would not have the truck sold by the time my wired funds settled, essentially putting thousands of dollars in their pocket with ZERO recourse. I offered them an opportunity to make things right and they doubled down on stupid. This morning....new dealer. And guess what....they have no issue with taking a deposit for a hold. Imagine that. What a totally and utterly avoidable cluster, McGavock. read more

Worst truck buying after the sale experience ever. They provided me a we owe for balancing the tires and wheels. Well 2 wouldnt balance. That's where the Integrity of McGavock Nissan was lost . As an employee they asked how much the wheels were after trying to balance them ( 700 each) promised they would make it right . I quit and move and they only words I've gotten is through the BBB . They deny the verbal and still think they have honored the we owe of balancing them. I would not recommend this dealer to anyone . They have no integrity Beyond a customer/ employee signing papers. Maybe it's petty but I'll make sure to post as much as I can until this gets resolved and if it never does then oh well . They can deal with the reviews. If the site would allow zero stars that's what they would get. Crooks read more

Crystal, Thank you for making our experience in buying a new car very pleasant. We loved working with you and the way you handled our business was very professional, quick, convenient and met our needs at all points. We hope to see you soon for an upgrade Sincerely, Paloma and Christian Espinoza. read more

Logan Anderson was the sales associate I worked with. He was very professional but was still able to have fun with our conversations. Overall my negotiations took around a week and throughout the entire process Logan let me know what was going on and reassured me he was there to earn my business, not the other way around. I got my dream car thanks to Logan's dedication towards getting me the best deal possible within my budget. I highly recommend checking out the dealership, they are very hospitable and will do what they can to get you a solid deal. read more

Best customer service ever when purchasing our new 2015 Nissan Rogue. Everyone was extremely helpful, very professional, and definitely met our needs. Thank you Stetson and the team at McGavock Nissan, Lubbock. We will recommend you to all of our friends and family. :-) Thank you!!! Mark and Tina Belcher read more

I would put no stars but if you want a car that only lasts 6 month with only 25000 on engine this is the place to buy from!!! BUY THE EXTENDED WARRANTY if you buy from them it's a 10 thousand dollar mistake I won't make agin !! But they are very friendly at saying well sir your screwed !!! Looking into what legal rights I have to sue them but don't look good so BUYER BEWARE . I can show you proof read more