Tony from Audi Melbourne helped me purchase my new q5, he was beyond helpful. He showed me all the bells and whistles and didn't try to rush me out of there. My wife and I just purchased her a6 from a different Audi dealer and they didn't show her half of the features of her car. Tony took the time while I was filling out papers to go over her entire car with her from top to bottom, even going as far as to fix her rear license plate holder that wasn't secured properly. Will definitely be going back to him for my next vehicle! read more

I purchased a used 2007 Porsche from Porsche of Melbourne, When I got the car for my daughter , I was told that it was perfect. Guess what it isn't, they tried to put aftermarket wheel sensors on the car and my lights were on, however they fixed that problem. 121 miles later I tried my top and it didn't work and I was told that it would be fixed, I have only put 121 miles on it. I bring it in and they want me to pay half of 3400.... That isn't going to happen. I work with a lot of Majors and Colonels and they told me to go there. After today they will no longer be going there because in our community you have to have honor.. That's it just do the correct thing. read more

I love this dealership! I bought my 1st Audi in 11/07 and I just bought my second one 11/16. My service tech has been extremely attentive to my needs and my 2 sales reps have been great, too. I also got very good deals on both A6's. Definitely recommend this dealership! read more

My AC has been shot for over a year. It works when I'm driving, but doesn't work when the car is idle. I've been suffering through it because I've been taking care of other things. I'm finally able to take it in, but before I do I call and tell them what's wrong to make sure my extended warranty will cover everything. They said their should be no issues. I called my warranty company and they said the same thing. I drop my car off and after the diagnostic I'm told nothing will be covered because they assume my AC is broken due to a small fender bender I was in more than 8 months after the AC initially went out. I tell them the AC was shot before the fender bender, which was not my fault, and that I have photo evidence of both when the AC when out and when the fender bender occurred, both with time stamps. They proceed to tell me that "there are a lot of honest people in this world and a lot of dishonest people in this world" and that they don't know which one I am so they're going to assume the AC was broken when the fender bender occurred even though they have no actual way of prooving that's true. Then the supervisor, Andy, proceeds to threaten me and say that if I'm going to give them a hard time about it that he "can make things a lot worse for me" and submit the diagnostic they wrote up to my warranty company to stop me from getting the repairs covered at a different auto shop. So basically they gave me no other option but to pay for the diagnostic and the repairs, everything they said would be covered under the warranty to get me there under false pretense. Completely unethical and unprofessional for no apparent reason except to get more money. They have no way of proving their diagnostic to be accurate, and will not accept photo and video evidence that the AC was broken long before the fender bender, which was so small it didn't even leave a dent. I've filed a complaint with the States Attorney General, and the Better Business Bureau, and I will be filling out a Customer Satisfaction Survey. Minimum, because they have no proof that the ac is broken due to the fender bender, and I have proof that it was broken before that, they should have at least allowed me to take my car elsewhere for a second opinion instead of calling me a liar and threatening to make sure all my future repairs would be questioned by my warranty company and lessen my chances of getting anything covered. I wanted to share my experience for anyone who might be taking their vehicle there to be serviced. They will tell you your warranty will cover everything to get you in there, but in my experience they will do everything they can to find a reason to not let that happen. Going so far as to write up a diagnostic with no evidence for what they state caused the problem, when I have proof the problem started long before. Update: after calling corporate and being on the phone with them for 3 hours, Audi of Melbourne decides not to charge for the diagnostic, but when we go to pick up the car Andy, the supervisor, proceeds to call me a liar again, and repeated in an extremely condenscening and unprofessional tone that he could still send in the diagnostic to my warranty company to prevent me from having it covered. Despite the photo and video evidence of the timeline, and in his diagnostic report they didn't test anything, they simply saw a small scratch on the fan module and said that was the cause, but didn't do any tests. He also said, again in a very condescending tone, "I gave you a free diagnostic, I thought that was pretty nice of me" when him and I both know corporate made him do that. And this was after he called me a liar and threatened me, which I have on video. The "diagnostic", if you can even call it that, was simply a look over. They even stated the module might still work, but they didn't test it because they saw a scratch. I have video of Andy's unprofessionalism will be submitting it to Audi's corporate office. read more

My Audi Q5 is 5 years old and the starter failed. I called Audi of Melbourne for help and they could not call a tow truck for me or offer any help. So I called Mazzarella's in Vero and they called a tow truck for me and diagnosed the problem quickly. If you read the reviews you'll notice that Audi of Melbourne is great on the sales end of the deal. But you will not see much good news here after they sell you the car. Audi of Melbourne left me hanging when I needed help. Don't let the hot food and the massage chairs lull you into thinking that they will go the extra distance when you need help. read more

Love my car... Salespeople were fantastic... But writing this from their customer lounge, where I've been progressively less patiently waiting for the past two and a half hours for my car to be done with its 5,000 mile routine scheduled maintenance. Not particularly happy at the moment, to be quite honest. read more

Susan is the BEST . Immediately met with a smile and a warm welcome. Very easy to work with and honest. We went to sell a car that we no longer needed, this was the second dealership we had tried. The first one tried to hustle us from our vehicle and into another, when they knew we didn't need or want another car, and offered us pennies of what our vehicle was truly worth. They kept us there for hours just to leave with nothing accomplished. Susan made it simple, she asked us what we were hoping to achieve, told us what she could do, and went right into delivering amazing service and an awesome experience; this process only took about 30 minutes. We've dealt with many other dealers and this one is by far our favorite! My wife even said "I don't feel like I'm in a dealership" because we weren't hustled or haggled into anything that didn't fit our plans. This will be our "go-to" spot from now on. read more

Considering this would be my first new car in more than 10 years, I carefully spent the past 6 months comparing multiple makes and models of vehicles. My selection quickly narrowed to two, the Lexus GS350 and Audi S4. I'm proud to say I decided on the German-engineered Audi S4. Dylan Kotoulis at Porsche of Melbourne provided exceptional customer service, quality brand knowledge and consistent lead follow-up. I was never rushed into making a decision I wasn't comfortable with, because all information given was truthful and I received it in a timely manner. When it was time to close the transaction Forest Palmer couldn't have been more of a professional. I'm very pleased with the overall level of service at Audi of Melbourne and will recommend them to anyone in the market to purchase a new or certified Audi. read more

I was luckier than the other guy, my 15,000 mile service on my Q5 was free, but it took 2.5 hours...too darn long. I could have asked them to pick up in Vero Beach, but the logistics take even more time out of my day. I could have had a loaner-had I been told it was a lengthy service-I probably would have. The shining light at Audi of Melbourne is the wonderful waiting area. Lots of comfy seating options, lots of yummy food items and coffee, and other beverages. Three computers, four television stations and the nicest lady running it all. The check in people were courteous and professional and, thank God, checking out was quick because I was READY to go! read more

Fabulous, Sherry, Ryan and Ian are the best. The service is terrific. Their lounge is wonderful. You wait in style with food or get a loaner car. Audi personnel are extremely attentive. read more

I have been a customer of Audi servic in Melbourne for 4 years. The car was bought out of state. Their service responsiveness has always been complete and through. I generally wait for the car because of their excellent waiting arrangement. Their costs seem to be higher than independent repair shops but I want my car to be safe and last a long time. Recently, I traveled to New York and heard a rumble after a Melbourne service. The NEw York Audi dealer claimed the previous service was a contributor. Audi Melbourne gave me a complete refund of the Audi New York charges without challenging the NY diagnosis. That's putting costumer service first!, read more

Best car buying experience ever. Tony and Jared were awesome! They were personable, worked with me to make everything I wanted happen, they were fun to work with too. I highly recommend buying a car from this dealership. read more

This new Audi facility is very nice. Salesman Tony was very good, informative and helpful. Kudos to him and Mike from the service department for being thorough and knowledgeable. My issue with this dealership is (and as petty as you may want to take it) they did not provide two key fobs with a pre owned car because it's not required. Mind you this was an Audi corporate fleet vehicle and they lost the key. And Who asks about keys when buying.. its normally a given you get two minimal. I didn't know this until I took ownership. So beware and ask the question. The dealer management will gladly sell you a second fob for $540 after you spend quite a few dollars on a nice vehicle. I have bought several BMWs and Audi in past and never had issues with this (again) rather petty but annoying unfair tactic. I find it very disappointing on this dealer management style when buying a higher end vehicle. read more

First of all, I love my Audi A5. Great buying experience a little over a year ago. Recently went in for service and couldn't ask for better service experience. Sherry in the service department is knowledgeable and most importantly friendly. I had an annoying squeaky/ rattle coming from the back seat area and they found something was going on with the muffler. My warranty ran out 2 weeks ago and they replaced it at no charge! Now THAT is GREAT service! Thanks Sherry and your service team and thanks Audi of Melbourne! Beth Curles Melbourne, Florida read more

Best waiting area ever. Hot food, massage chairs, computers, wifi. If you have to wait 2.5 hours for an oil change, do it in luxury. And they got all the bug guts off the front bumper when they washed it. Niiiice. Could use an upgraded bathroom though, one stall isn't awesome when you gotta pee and someone is birthing a pineapple...at least that's what it sounded like while I was waiting. I had to use the men's instead cause even when she was finished I really did not want to go in there after all those noises. I know that's not necessarily their fault someone was pushing out a chimichanga made from bowling balls...who grunts like that in public? But an extra few stalls and some air fresheners would have at least allowed me to pee without Man-cooties everywhere. read more

The only reason they even deserve a 1 star vs 0 is because the lounge is nice! The service department doesn't have a clue what service is. They obviously have incompetent people working the phones because everything wad screwed up when I arrived. When trying to figure out the service with the service manager (Sherrie I think was her name) because the advisor presented such an attitude, she was also rude and unable to act with respect. And I guess she felt powerful when she didn't have my car washed (always has been before and was the only one that didn't get it that day as far as I could see). Hate to use the word, but both advisor and manager were just bitchy and didn't try to correct the problem at all. Very unprofessional and I'm already looking to have my service done elsewhere. Since service was so bad, why would I ever consider buying a car here either?? read more

I dropped off my recently purchased A5 Cabriolet for routine service the week before Christmas and I received a phone call from Mike Conway, my Audi Service Advisor who informed me that the straps on my convertible top were not up to Audi standards and Audi would be replacing the top at no cost to me covered under the warranty. Not only was I beyond impressed with how the situation with the top was handled but I had an AMAZING first experience with my Q5 loaner vehicle, the service advisors and their service department and I actually got to meet the service technician Richard. I can't wait to purchase my next Audi here with John Martinez, their Internet Sales Manager who also assisted me with my visit so I am one happy Audi owner!!!! Thank you Audi of Melbourne!!! read more

Rachel was very professional in her approach to my car issue. Since the part had to be ordered, she also provided a free loaner...

This dealership sells high quality vehicles and has service to match. They do have a loaner program and valet service for those who buy there. Good service takes time and I've found leaving my car at the end of one day and getting it at the end of the next, using a loaner, the best system. I'm a A5 driver and find their audi service managers particularly strong. Cheap no, good yes. You get what you pay for. read more

Audi of Melbourne is the best dealership that I have purchased a car from! This audi is the 8th vehicle I have owned/leased and it was by far the best experience I've had. Cassandra in sales was fantastic! She even got there early to make sure my car was ready to go when I arrived. I was treated with respect the entire time and received more than a fair price and payment with minimal time. See her if you are in the market for an amazing audi! read more

Purchased my first car here. Salesman was very professional, provided me with all the information I need and more. Great experience coming here and buying here. Great salesman, Justin Critchfield read more

Audi Melbourne - First car purchase. Yay me!!! - Car Dealers Near Me - West Melbourne, Florida

Always a great experience with their services. Accommodation is clearly important to the team there and it does not go unnoticed. They're friendly, to the point, thorough, and courteous. My previous car was purchased and serviced in Palm Beach and comparatively this dealership surpasses every aspect of the business from purchase to service. read more

Worse dealership ever! Beautiful car and kiss your butt until they get your money. Then they never heard of you! Can't get a call back for anything. Never deal with them again. Go someplace else, less stressful. read more

I had my 15,000 mile service done at Audi Melbourne. Sherry did an exceptional job in getting me taken care of. I was in and out very quickly. The Service Dept people were friendly and efficient. I was very pleased with my experience and would go back to them every time. read more

THE SERVICE!! Audi speaks for itself in terms of the car quality, but in terms of service, I have never seen anything better than Audi of melbourne. Their whole team is great, but Peter Schneider was absolutely amazing. His attentiveness made the car buying experience so wonderful and personal. He attended to my wife and I's concerns both before and after our purchase, truly going out of his way to make us as comfortable as possible, both with the car itself and the price. If you want to have an easy and (more importantly) enjoyable experience, look no further than Peter at Audi of melbourne! read more

It is so easy to set up a service appointment online, and Audi sends you a reminder email several times before your appointment. A loaner car was provided to me while my car was being serviced and washed. (You have to request this.) Sherrie did a great job in making things go smoothly from the time that I dropped off my car and got into the loaner to the time that I picked my car up. read more

Cassandra Dahlem and PeterSchneider gave great sales support when I bought my new Audi. They were both very knowledgeable and took the time to explain all the car's features and qualities. I appreciated their time and also their calls to make sure that all is going well with my new car. We received excellent service and support from everyone at the dealership. Highly recommend! read more

This is the fifth Audi we have purchased from Audi Melbourne. I love the car which we ordered at the end of summer. It was built in Hungary and we were appraised of its status and shipping right up to the day of delivery. The sales staff were professional and really appreciated the tech support to synch up garage door openers, etc. read more

Yet another great experience at Audi of Melbourne. This is probably one of the only dealerships ever that actually cares just as much about your service experience as they do about your sales experience. They did my 15,000 mile service, gave me a loaner, and it was completely hassle free. They even offered to come pick up my car and drop off the loaner. Roger Gulliver goes above and beyond every time I am there. A great experience all the way around! read more

Best Audi dealership I've been to and I've been to them all over the country from CA to NY and in between. I like the greeter who greets you when you drive up, everyone is helpful and friendly and the customer lounge is AMAZING! The woman working their (British - wish I remembered her name) was warm and hospitable! I've had two experiences here and wish every Audi dealership provided this experience! Thanks Audi of Melbourne - you're are crushing it on customer service! read more

Purchasing an Audi Q5 with the guidance of Tony Power was a great experience. As a 'senior' I wanted a new car with all the bells and whistles I could enjoy and yet make my driving more rewarding. Tony Power had all the patience, knowledge and expertise to find the right Audi for me. He guided me through many test drives, never rushing me but educating me through each drive. He walked me through the purchasing process and introduced me to the people who will now serve me. He also introduced me and my husband to the exploration possibilities to take advantage of all the options my Audi Q5 has to offer. I would recommend Tony Power and Audi of Melbourne for your next car purchase. read more

I recently purchased a new Audi A4 and had it serviced in Melbourne, FL. The service manager was so helpful with getting the car checked upon my 5,000 mile marker. The service was fast and friendly and I would certainly recommend the service of Audi in Melbourne, FL to anyone that currently owns an Audi or plans on purchasing one in the near future. read more

This is the second AUDI I've purchased from AUDI Melbourne. My first was an A5 Convertible and this time it is a Q5. Tony Powers was my salesman both times and I was in great hands. He listened to what I was looking for, didn't pressure me into taking something I didn't want? Before signing any paperwork he took me to the car and we went over everything in the car and then we made the deal final. The young lady that did all my paperwork was focused on making sure I got the best rates and went over everything in detail ( I'm sorry her name escapes me). The customer service is exceptional, in fact I live in Brandon, FL and drive over to AUDI Melbourne for my services because they are friendly, courteous and professional. My second experience was just as great as my first, if not better! I am very pleased with the overall level of service across the board at AUDI Melbourne and will recommend them to anyone in the market to purchase a new or certified AUDI. read more