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Audi West-Island

1.1 (9 reviews)
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Updated 3 months ago

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Hyundai Gabriel

Hyundai Gabriel

(6 reviews)

Pierrefonds-Roxboro

If I could give them zero stars, I would. Negative stars even. This is the most unprofessional,…read moreincompetent, unorganized, unpleasant experience I have ever had. And this comment isn't just about my experience in car dealership, I'm talking customer service as a whole. Absolute mess of a place in communication, result and service. I took over a friends lease to help her out and ended up with an Elantra. If I would've known that this kind of service was what I was signing up for initially, I would have NEVER done this. I had to chase these people. I had to leave message after message, call on my day off, call while at work, just to get nowhere. I'm still trying to get my refund and I don't even have a car with them anymore. Just horrible. I will never recommend Hyundai to anyone, SPECIALLY not this branch. I'm appalled. Highly don't recommend!

The service at this dealer is the worst I have encountered in my life . My father purchased a…read moreHyundai in August 2017 in September of 2018 when the car was 2 years old it only had 12000 km on it , the car needed to be boustead everyday to start. When my 85 year old father went to the dealer Lena Pertrosyan meet with him, he asked to have the battery verified . She came back to him and said you need to pay $150 for a new one. This of course did not make any sense. The service manager Roy Risz smart ass solution was change the battery and drive the car more often, the warranty expired a month ago, you should have come earlier. Whats the point in having a service manager if this is what he can come up with . Attitude and how you deal with people goes a long way. For an 85 year old man this is not his first car, he knows when there is a defect and that the proper warranty should apply, Hyundai is expecting to start selling electric cars in the next couple of months , you should think that the batteries are a very important part of a car and when you have a warranty it applies to the battery as well. What will you be telling your clients then. Is it that unusual for people not to drive there cars everyday? We had the car taken to Canadian Tire and they examined it and they confirmed that the battery was defective. Never went back to the dealer and never will again, I have used this Group Gabriel for my Audi and that of my wifes, but after this I will never set foot inside a Gabriel dealer again. YOU LOST ALL RESPECT FROM ME . Before you buy a car I recommend you visit the web and read review on this dealer you will see that im not the only dissatisfied client. On facebook I noticed they had there employees write up nice comments to boost there ratings , REALLY???

Audi West-Island - car_dealers - Updated June 2026

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