I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

Good experience. This Dr. was recommended by Early Achievers to test my son's (2yrs old) hearing…read more Dr explained everything and made it easy to understand. No waiting, once my son cooperated, the test was done quickly.

Now hear this! Dr. J. Frank Lanzetta of Hear NY Audiology P.C., is a stellar Audiologist with…read moreseventeen years' experience. I have been using hearing aids for over thirty years and have worked with many Audiologists, but Dr. Lanzetta's competence sets the standard. Aside from his competence, he truly cares about his patients. He is understanding, accommodating, compassionate, fair and trustworthy to name a few of his qualities. He will do whatever it takes, no matter how long it takes, to find the right solutions for his patients. For example, there is no single hearing aid that works well for everyone; therefore, Dr. Lanzetta maximizes recovery of hearing loss by matching the best hearing aid technology available to the peculiarities of a given patient's hearing loss. Dr. Lanzetta has been my Audiologist for over eight years. My hearing loss is relatively severe, and I pretty much gave up trying to understand speech on television; however, Dr. Lanzetta suggested a device that streams TV audio directly to my hearing aids. Incredible! That was a life-changing event. Now I can understand TV speech perfectly well. Dr. Lanzetta's knowledge is truly awesome. It seems like he knows everything there is to know about audiology. He answers even the seemingly most difficult questions by providing explanations that are reduced to the simplest possible terms, sometimes combined with appropriate analogies that truly illuminate his explanations. Someone of Dr. Lanzetta's caliber, in any profession, is hard to find. Simply put, he's a really nice guy and a top-notch Audiologist! Go to Hear NY Audiology P.C and see (or should I say, "hear"?) for yourself.

This place has changed. I had been a long-time patient and at one point even gave this group…read morefive-star reviews. I had been seeing an audiologist for many years but she left. Since then, over the past year, I have had to deal more with the front desk to get appointments, or support. They are rude and unprofessional to deal with and make it impossible to get the care and follow up needed. For example, last year, I purchased pricey new hearing aids from them with a warranty which included servicing and support for the first year. Shortly after purchase, one of my hearing aids became very uncomfortable to wear and my ear felt irritated. I called the front desk several times and explained that I needed to speak with or see an audiologist. The front desk refused to help me. I was told that their audiologists were not available and even if they were, that they could not help me or even speak with me. The front desk representative told me that they do not have Ear doctors associated with this audiology group which was why they could not help me. I finally went to urgent care, and it turned out that a small piece of the tip of the hearing aid had become lodged in my ear canal. The nurse was able to easily assist me, but my ear drum was very irritated due to the conduct of this audiology group. Since then, the front desk representatives have continued to be extremely difficult to deal with. Even getting an appointment with an audiologist over the summer when one of my hearing aids was accidentally damaged was difficult. I have now switched to another audiology group.

Bonnie and Sarah are wonderful in assessing hearing difficulties and providing the most technically…read moreadvanced solutions available. My mother has been a patient for over a year, her balance as well as her hearing have both improved and the staff is wonderfully patient with seniors. I am grateful for Bonnie Rubin Audiology in Rye Brook

If there was a grade below one star this place would win hands dow, I took my mom here for a…read morecolonoscopy and before the proceedure she was told that she shouldn't eat for 36 hour, and we had to sit for 40 minutes before her name was called all this time, I had to tell the front desk that if 11:15 and she wasn't called in, I'm taking her home and I would have her dr send her where I went to do her procedur. I wouldn't recommend anyone coming here to do anything at all.

From the owner: Providing Quality Hearing Care You Deserve For Over 25 Yrs. Call Now!read more

I have worked with Bonnie off and on for what seems like two decades now. I have come across a slew…read moreof audiologists, mostly in connection with ENT doctors I've visited over the years. Bonnie is head and shoulders better than any other audiologist I've spent time with. For one, her hearing exams are easily 3 times as long and far more thorough than other audiologist exams I've had. She always takes the time to be thorough and complete, answering ever question I throw her way, and she works a problem until it's solved to the best of her ability. For a time, I had left Bonnie to go the cheaper, Costco hearing aid route. But when my hearing degraded further and I needed specialized assistance, I returned to Bonnie without blinking an eye. And the result has been top notch as I expected. Obviously, using Bonnie over Costco is a far more expensive proposition, but, in my case, I had to bite the bullet and go that route to ensure Ii could hear as well as possible. Ultimately, we setted on top of the line Phonak Hearing Aids as well as custom ear molds and a Roger On microphone, and the result has changed my life. While I did pay a lot upfront, every time I needed service or additional help or had to have a broken ear mold remade, Bonnie has always ensured I never had to pay an additional dime. I can't recommend Bonnie enough. If and when the day comes that she decides to retire, for me, it willl be a very sad day! If you're looking for the best auditiologist in the area, give her office a call pronto!

From the owner: Rubin Bonnie Audiology Of Rye Ridge Provides Audiology, Tinnitus Treatment, Hearing Tests, Hearing…read moreAid Repairs, Child Hearing Treatment, Hearing Protection, Aural Rehabilitation, Completely-In-Canal, Receiver-In-Canal And Hearing Aid Cleaning Services to The Rye Brook NY Area.

Excellent care,care quality 10 office performance 10 dr pounds in my opinion is the best doctor…read morethat has ever taken care of me

Wonderful, wonderful, wonderful. Dr. Okun is caring courteous and professional. I'm so glad I left…read moreENT Faculty Practice for WestMed - what a world of difference for the better.

Very caring doctor, short wait time, great service, highly recommend…read more What else can you add to that!!

I had a very nice time with Dr. Yu. She is very thorough and explains everything clearly as well…read more She had to poke around my tonsil areA and put a scope down my throat through my nasal cavity and I can honestly say it didn't bother one bit. I've had this done before with other doctors and it hasn't been the same experience. With this being said I would be glad to return to her for any other issues I may have and would highly recommend her. Her demeanor is very pleasant and makes you very comfortable.

Impossible to reach by phone. Tried 2 different lines, on hold over 30 minutes. It's easier to…read morecontact an airline than ENT and Allergy Associates. All I was trying to do was reschedule an appointment. IMPOSSIBLE to do online. And on the phone - REPEAT ANNOYING MESSAGES EVERY 15 SECONDS OR SO, OVER AND OVER AND OVER AND OVER. I finally gave up.

First time we arrived and waited probably 20-25 minutes. Second time we waited over a half hour…read moreand I had to reschedule. When we arrived to our rescheduled appointment, I noticed that the waiting room was packed. I asked the receptionist how long the wait would be and she told me 30 minutes. I walked out annoyed yet again that I traveled 30 minutes to get to their office. I can't bare wasting another 2 hours because they can't get run an office properly. I will never go here again because they don't schedule appts appropriately and don't value the patients time. My biggest pet peeve is waiting on doctors that don't have good time management skills. Maybe take some advice and start calling patients that have appts. and let them know the doctor is running behind schedule.

My daughter has received PT and OT at WTS under the EI program since she was 17 months old. In…read morethat time she has learned SO much and gotten so strong. When she started, she was on sensory overload, couldn't really walk, couldn't climb, had really low muscle tone, wouldn't eat anything, and a host of other concerns. Now she is a totally different kid. She jumps, climbs, runs, (kinda) eats, and is so well adjusted. When we first started, her tantrums would alarm anyone within ear shot. Now, it's been months since she has thrown a tantrum. Her therapists genuinely care about her and her progress. She recently had her CPSE evaluation and her progress is remarkable. She will continue to see her therapists at WTS until she ages out of CPSE and by then I am confident she will be doing all of the age appropriate things.

My son had services here twice, the first time when he was 9 and now as a 13 year old. I have…read morefound the staff very friendly, accessible and flexible. Most importantly, we have seen rapid improvement. I would highly recommend Westchester Therapy Solutions.