Not too shabby! Good rates, mildly-interested employees. Not overly friendly nor accommodating,…read morebut decent enough. I ate a steak dinner in the restaurant and it was above average. This place is located by itself with nothing else nearby within walking distance. The room was clean and the bed was exceptional. The shower had plenty of pressure and volume. Shower only. They really need new carpet throughout the entire hotel. It's in really bad shape. Keep your head up and do not look down!

This appears to be a trend with hotels these days…read more They get renovated, the place is nice for a while, but then the facility slowly goes downhill thereafter. This hotel exemplifies that point perfectly. It appears to have been renovated and not maintained. If you refer to the pictures attached, there's minor damage pretty much everywhere. I'm not being a stickler about this either. Practically every wall in the common areas had some sort of damage on it. On the plus side, the staff was nice, especially in the restaurant. Breakfast was good, but for the money I spent I was disappointed. If I'm going to drop the kind of coin I did here, I don't want to feel like I'm staying in a Super Eight.

This is a nice enough historic hotel right in the middle of Rapid City…read more I stayed for 3 nights with my family. We had a one bedroom suite. The suite was very small, barely bigger than the king bed in the bedroom and the sofabed in the living room. The bathroom was pretty tiny, not big enough for 4 towels without hanging them on random doorknobs. There was no door between the two rooms. We arrived around 5PM, and our room was not ready yet. We were given two $15 vouchers for Starbucks to be used the next day only for the inconvenience. That was nice. When I made the reservation, I noted that there would be 4 of us in the room. When we got to the room, there were only 2 towels in the room, and there were no pillows for the sofabed. Also, the sofabed was brand new, and so the moving straps had not been removed, and the sofabed could not be opened. I had to call down to the front desk to bring scissors to open up the sofabed and to bring up more towels and pillows. The bed was comfortable, although the pillows were not great. The bathroom, as mentioned, was small with very little counter or shelf space. The shower/bath combo was cramped with a cloth curtain. Water pressure was not great, and even on the hottest setting, the water wasn't very warm and was very susceptible to getting colder. We were in town to visit the nearby sites, so we were out of the room most of the days. Imagine my surprise after returning that no housekeeping came after our first night. That was weird. After our second night, the housekeeper had come and made up the bedroom but not the living room (sofabed not made). She (she left a card with her name, Melaney) took the towels and again left only two clean towels. She did not take out the trash in any room. I was exhausted after a full day of driving and sightseeing, and the last thing I wanted to do was call down to the front desk to ask for two more towels and fresh sheets for the sofabed. It was very frustrating. Parking. The hotel itself only offers valet parking. There is a lot of street parking, and it is only $1/hour from 7am to 6pm on weekdays, $0.50/hour from 9am to 5pm on Saturdays. There's an app, so you can remember your space # and pay from your phone in the morning. The location really is wonderful, and there are neat historical things about the hotel. The kids loved looking at all the pictures and the stuffed bison heads. The staff was friendly, even if the hotel wasn't run particularly well.

I'll admit, I was really nervous about staying here because I had heard so many stories about the…read moreghosts that haunt this hotel! Luckily for me, I didn't have any ghost encounters, and made sure I wasn't staying on the 8th floor. The hotel is historic, definitely has some thinner walls and I could hear everyone coming and going in the evening and morning starting around 6am. The rooms themselves were nice, comfortable beds, a fridge, a TV, the amenities that you need and want in a hotel room. The location is perfect, right in the heart of downtown and walking distance to almost everything. Staff was friendly, valet is required here, there's no self parking. The valet staff was always super nice and opened the door for us every time we walked in.

I'm staying here currently, I've stayed here a lot. I'm a gold elite member in their rewards. I'm…read morepretty angry with the way the front desk spoke with me this evening and I don't recommend this place at all. I've never gotten a noise complaint until tonight. I keep to myself and the front desk lady called my hotel phone and said "Want to explain to me what's going on in your room?" I won't be talked to like a child. I will take my business elsewhere. My tv volume was at 15 and the room next to me can hear that? Why have a tv at all if the people next door will just complain? I'm done with this company. This was at 8.26PM. I don't recommend this place, not to anyone.

Loved staying at this location! Beds were super comfortable! Breakfast was excellent! Good variety!read more

So my husband and son stayed here at Big Sky Lodge two years ago on their guys' trip out West and…read morewere pleased enough with the accommodations to book it for our current week long stay in Rapid City. Now, I'm a bit of an admitted hotel snob, but my husband & I have been married over 25 years and he knows my limits and flexibility. He assured me the place was clean enough for my standards. We are Disney timeshare holders (DVC) and also patronize Airbnbs where we can. Otherwise I generally prefer at least a 3 star, Hampton Inn/Hilton Garden experience at a bare minimum. Sorry not sorry. This place is NOT that. It seems that since my husband's stay in 2018, and even since he booked our reservation earlier this year, ownership of the lodge has changed hands. While I'm appreciative that new ownership and the changes it brings, especially in this new normal of COVID, the service we have received this week has been dismal. I wasn't exactly impressed with the exterior when we arrived - the place is pretty 'vintage'. We were informed that there would be no routine room services performed due to COVID, and we found that we had had to repeatedly ask for things like towels, toilet paper and trash bags. This morning we specifically asked to have the room serviced since we've been here 4 nights now, yet we just returned from being out all day to freshly made beds, and nothing else. No towel restocking, no trash was emptied, no other cleaning, no supplies (hand soaps, in-room coffee supplies, etc) nothing. In my opinion this is pretty abysmal and completely out of the norm for a service industry. If a guest requests a room to be serviced, the staff should, at a minimum, prepare that room to a new guest-ready/turnover level. I was willing to overlook all the other stuff but today's experience was just a nudge too far. Who in the service industry goes into a room and ignores 3 trash cans that need to be emptied? Dead bug in the sink? We have 1 washcloth for 3 people. Nothing was vacuumed or wiped down and nothing restocked. We got a decent rate on this stay, but not good enough that I'm porting my own trash out on the regular and going to Walmart to buy toilet paper. This isn't a timeshare or Airbnb stay where more autonomy is expected on the guests' part. The hot tub is closed, which again, in the age of COVID is a no-brainer, but the area looks janky with a bunch of large rocks on the spa's lid. The front office hours are hit or miss and the 'breakfast offerings' are meager as well, with a few danishes and what looks like whatever yogurt cups were purchased the night before. No rhyme, reason, or standards. Interactions with staff have not been especially friendly or outgoing, odd behavior for a family-owned and run service-industry business. We have 3 more nights here and future return trips to Rapid City will be booked elsewhere. 2 stars because the view of Rapid City from up here is nice. Otherwise 1.

What a fantastic find! Gorgeous view over the Rapid City Valley and hospitality was top notch…read more Connie, at check-in, was so nice. Even offering a tour to show off the property (which included a hot tub overlooking said fantastic view) and additional amenities (laundry, ice machine, breakfast nook etc). The room is a little small, but I cant imagine anyone spending a ton of time here (not sleeping) with so many things to do. We found it the perfect size for the two of us and our dog. Speaking of, this place is dog friendly, with an additional fee. Great grassy area (please be respectful owners, so this place continues to allow dogs) to play in. Not a lot of sidewalks on this part of town, so the grassy space was much appreciated. Not sure if I would get thr chance to stay here again, but I would book again for sure.

Our experience started as one of the worst hotel experiences we've ever had. We arrived around 2:20…read morea.m. after our flight was delayed. Our room had been fully paid for since March, and the hotel had been notified in advance that we would be arriving late. Despite this, the front desk employee refused to let us check in unless we paid for an additional night. We were traveling with our family, including small children, and were left stranded in the middle of the night with no car and nowhere to stay. At 2:30 a.m., we had to walk to another hotel hoping they had a room available. Thankfully, they did because of a last-minute cancellation. The next morning, I spoke with the manager, Stacy, who was absolutely horrified by what had happened. She sincerely apologized, refunded our stay, provided complimentary breakfast for our family of four, arranged a ride for my husband to pick up our rental car, and reimbursed our Uber from the night before. Her kindness and professionalism completely changed our impression of the hotel. While I truly appreciate everything Stacy did to make things right, the overnight employee's actions were unacceptable. A family with young children should never be turned away from a room that was fully paid for and reserved months in advance after the hotel had been informed of a delayed arrival. I hope additional training is provided so no other family has to go through what we experienced.

Poorly kept hotel. Not as advertised. The couch was so dirty…read moreI would not sit on it. There were greasy crumbs on the desk. The office chair was in very poor condition. The vinyl covering was flacking off. I had to request a new one. The luggage rack was missing a bolt and we had to request a new one. This was nothing like the description. We were very disappointed.

Here for the last night of our tour of the region. It is an interesting combo of classic western in…read morethe lobby and dining areas and a bit modern in the room. We were in #902. The room was spacious and unique with a hi-top coffee bar facing out over the city. There was an easy chair and King bed. We had a fridge. The bathroom was fine - everything worked. We slept well the bed was comfy and the a/c was quiet and easy to use. The furnishings did seem a bit dated. The wall had a large map of Rapid City. We had a sit down dinner with our group and the service was outstanding. I ordered a filet mignon which was prime beef that was truly excellent. My wife got a walleye that she did not like apparently too bony. We had a nice breakfast before leaving and this was the only restaurant on the entire tour that provided me with crisp bacon which I always ask for. We would stay here again when in the area. Mark & Nancy.

"The lightnin' rod, strike it hot It's gonna hit you like…read morethe Rushmore rock" (AC/DC) WHAT WENT WELL: The location is excellent, within a very walkable distance of many restaurants and Presidential statues. The room was decent sized, the beds were comfortable, the HVAC and Wi-Fi worked well, the room had a nice work desk, and the shower pressure and temperature were excellent. Bottles of water were available in the lobby for just one dollar with payment on the honor system. We had one dinner here and that was fantastic. The food servers and staff in general were very good. BREAKFAST REVIEW: The buffet had some good hot dishes, especially corned beef hash which is always appreciated. There were just two types of cereal, and there was just bread - no English muffins or bagels. There were zero Danishes, pastries, or muffins, which are pretty much standard in other hotel breakfasts. They had whole fruit for your yogurt and granola, but the cut fruit was obviously from a can. IMPROVEMENT OPPORTUNITIES: We saw many examples for improvement opportunities. The arms on the room's upholstered chair were badly worn out, and more significantly, the vinyl on both headboards were badly ripped and missing chunks. Our room had no refrigerator. We stayed at seven hotels on our tour, and this was the only hotel room without one. Even the peephole on the door was an issue, it was set so high on the door, I couldn't even see through it when I stood on tippy toes. There were enough electrical plugs in the room for for charging, but the two on the nightstand didn't work. The bathtub floor was chipped and was extremely slippery. Thank goodness there were grab-bars on two walls. The tub drained slowly, even with the drain removed, which is how we found it when we took occupancy. The water pooled for a while before it emptied.

Very nice hotel. This was hotel #7 during our family country road trip. We almost considered…read morestaying an extra night in rapid city just because the room was so nice! We had the 2 queen suite w/ pull out sofa. The rooms are huge with a full size fridge and kitchen space. The hotel was very clean and the beds were really comfortable. I also used the laundry room. Washers and dryers worked really well. They have a nice big breakfast that's complimentary. The staff was also excellent.

The rooms here are clean but heavily dated. The beds and pillows are comfortable. They offer a good…read morefree breakfast buffet and a nice Monday-Wednesday evening food and drink reception. They openly post signs in the elevators stating water pressure is drastically reduced daily from 1:00 PM to 3:00 PM. Our TV service cut out on our last night, and they had no onsite maintenance to fix it. They made an error with our bill. When we brought it up, the front desk management corrected it but could not even bother to offer an apology or what they had done to our rewards reservation. This hotel is not worth the rates they charge. There are many other hotel options in the area that are not as expensive.

Our group tour is staying here to begin our 9-day swing through 5 states and I've been blown away…read moreby the level of service and professionalism I have already experienced with the staff, including: General Manager Jesse Sanchez, restaurant Manager Tawnee, restaurant cashier Mary Beth and front desk agents Tamara, Harley, Kansas and Elissa have all been fantastic. Thanks for already making our stay so enjoyable in your modern and clean hotel!

I put in a room that smelled like sewage. I had hoped it was just me being overly sensitive, but by…read morethe time I got back to the room for the night, it was awful. Night shift couldn't help me, they were sold out and said I would need to wait for the day shift to come in. I got next to no sleep, even putting perfume on my face to cover the smell. The sound of the toilet above me flushing thru the pipes next to my head. I went to work at 6 am, before the day shift arrived. When I returned I requested another room. The desk staff said "sure! let me check on that", then returned to the line telling me the manager had said I would need to pay extra for a suite, as that was all that was available. Mind you, I'm traveling for the government, so that's a NO, but obviously this wasn't the right answer. My boss and I went to the desk and I asked the manager on duty to come with me up to the room and smell it. He agreed, and even took a step back when he opened the door. He walked around a little and said "obviously I'll get you another room, I'm just trying to figure out where it's coming from". He went downstairs while I packed and my boss who was still at the desk overheard part of their conversation when the desk agent said "what was it?" and then "that's what I thought it was", seeming to imply they already knew there was an issue. He came back up but didn't even offer to help me with my bags (note, I walk with a cane and a very noticeable limp). This was particularly difficult because the carpeting is falling apart in areas of the hallway and caught the wheels of my bag. None of the desk staff were particularly pleasant, they all seemed very confused about the policies for the freebees that come with parking. Literally the saving grace for this facility is the cafe/bar staff, especially Mary Beth and her young co-worker in the morning and Patience in the evening. You know how I know their names? Because they told me. Unlike the manager (Micah? I think, I caught a glimpse of his name tag) or any of the desk staff.

Absolutely the worst experience ever. I am local and was transitioning homes, I stayed here 1…read morenight. The next morning I called the front desk and explained that I had to be in court 60 miles a away but I wanted to stay a few more nights. The lady said ok no problem, when you get back Just come talk to the desk attendant. I said it would be late before I'd be back. No problem she said. I got back at 3pm and my room key wouldn't work. I went to the front and before I could say anything I noticed all my stuff was moved out of my room and put behind the desk on a cart. I said "excuse me why are my things there" this is where the big bad manager comes and proceeds to tell me I had until 1 pm and that was the deadline to pay to stay. I told her the staff earlier told me not to worry if I would be late in the day. The manager didn't care & started to threaten me that if I didn't leave she was calling the cops. So I asked for my things and I expressed how unhappy I was. I went outside with my items to my car found that they broke my printer and my laptop was cracked. I went back inside and this manager would not talk to me and told me to leave her property would never be allowed back. That same morning at the breakfast I found food that was expired and moldy food it was pretty gross.

We checked into this hotel after a long day of travel and were extremely disappointed with the…read morecleanliness. The bedding in our first room had visible stains, including orange/brown discoloration on the comforter, which is completely unacceptable. We notified the front desk and were offered to try a different room that was checked by the employee but I was informed that there was stains there too. At this point we decided to cut our losses and leave and ask for a refund which was thankfully given to us the following morning by a different management. We did have to reach out to them though. They never reached out to us. This was very frustrating after a long day of travel when all we needed was a clean place to rest. Cleanliness is the bare minimum expectation, and this experience did not meet that standard. The most concerning part was the lack of care from the front desk when we brought up the issue.

This Holiday Inn has inside that is more like a full service hotel than your typical Holiday. It is…read morealso a quick walk to Main Street which is a huge plus. Housekeeping did just an average job. The buffet was also just average and this Holiday Inn charged for it albeit a reasonable price. Parking is free. Overall it was a decent experience in an area with limited downtown hotels.

As a spire member, I expected more on this hotel. I requested housekeeping service 3 times and for…read moresome reason, there is no communication between the front desk and housekeeping department. Finally, one of the front desk clerk at night was apologetic and made sure the housekeeping service was made in the morning. We didn't need the service anymore. We just requested for replacement of towels. Other than that, it's a good hotel. About 17 minutes away from the airport. Hotel shuttle to and from the airport is available. The drivers are awesome and informative. Front desk staff were amazing. Our room is big and very clean. When we finally met the housekeepers, they assisted us with our supply needs. Ample parking for everyone. There's a restaurant at the lobby. Elevators were fast. About 20 minutes away from Mt. Rushmore. We highly recommend this locations. One of the best Holiday Inn we've visited so far. 8-19 to 8-24, 2021