Failed to mention lazy river is closed, failed to mention breakfast buffet is no longer offered…read moreeven though both their website and AI chat say it is still active. Room smelled like dead fish. No soundproofing between rooms. Broken a/contests unit covered in nasty stuff. Cracked bathtub. Hairs and stains in bedding on arrival. Hairs in shower on the wall. Wifi was the worst I have ever encountered. 2MBP/s. Our mobile hotspot was way faster. I think our dial up was faster in 2004.. Surfaces and floor clearly weren't cleaned. Most likely for a long, long time judging by the inch+ or so of grime on them. Hotel staff did nothing to make it right. Active duty military, Valentine's Day weekend. We rarely get to take time for ourselves and this was HOURS of searching to choose this hotel. It's been a nightmare. Satisfaction guarantee? NOPE. Corporate said they can't do anything! People are also blatantly smoking marijuana in the hallway. Update: Tiki bar is also closed!! Restaurant refused to feed our kids claiming they ONLY served the $90 Valentine Special. The Restaurant was completely empty. Entire hotel was a ghost town. They were not "fully booked", they were only booking 2 floors because the rest were under construction. There were a maximum of 5 people in the restaurant morning, noon, and night. Indoor pool totally empty. Only saw one person outside by the fires, a single elderly woman. The place was abandoned despite advertising fully booked. I checked out 2 days early. Don't go here if you value your time at all. We called corporate and spoke to the manager downstairs. She told us only the general manager could do anything and he conveniently would not be there until the day we were scheduled to check out. Corporate told us only the general manager could do anything also and they could not, would not, do anything.

Second visit to this location. Still very well maintained and a beautiful facility. I have not…read moretried the restaurant in this hotel, only the breakfast. It previously had a buffet option, which has been limited now to a made to order breakfast. Still very good. Property is attached to a sister Holiday inn which both properties have lazy river pools available for use.

I had a great stay for two nights at the TownePlace suites Marriott. It's convenient to both the…read morebeach and other small towns in the area. The room was clean and comfortable, although a little worn down. What made up for everything though was the great, friendly staff. They were so kind. That's always great after a long trip. I'll be back for sure!

Good location, close enough to the beach but away enough from the tourist crowds. Our room was…read moreclean, bed comfy. Great views of the bay. As someone who travels a lot, the suite had everything to make a long stay comfy--even though we were at this location for only 1 night. The only downer, one of the two elevators was broken so we had to walk to the other end of the building. When we first arrived, we heard a lot of kids yelling and making noise as we stepped off the elevator but thankfully it was quiet by the time we got back to our room. Glanced at what was being offered for breakfast and passed. The coffee was good though.

This is a nice new hotel; however, the location is pretty far from everything. Took about 20 min to…read moreget to the beach. The pool was decent. They have a small laundry room, only 2 washers and dryers and since this is a hotel that a lot of military people use, they should have a few more in my opinion. They do allow pets, but housekeeping ignores the pet sign and still tries to come in with the sign on the door. I had to call the front desk about that. Breakfast is included. They have a bar with happy hour as well.

The facility was clean and mirror other Home2 locations which is why I typically enjoy them. This…read moreone however the two minor issues was water pressure was barely enough to rinse off and headed to breakfast when they first opened and food wasn't as diverse as other locations and yogurt was empty starting off the day. Last piece was the noise. I understand that sports teams may run through but typically levels are blocked off. If that is the case, the front desk SHOULD let you know and offer to move you. College students were running down the hall and partying until 2am. I called 3 times without resolution which is ridiculous.

We had a fabulous time at this resort! The hotel restaurant food was way above average for Holiday…read moreInn hotels in general. Special shout-out to Orlando for his terrific blackened mahi mahi - superb!!! All resort staff were friendly and accommodating. As a wheelchair user, I particularly appreciated access to a beach wheelchair - at no cost! One suggestion, coming from a wheelchair user - please note that when a person is seated on the shower bench, the dispensers for body wash, shampoo, and conditioner are out of reach. I suspect that should be fairly simple to correct. Otherwise, great resort!

This hotel has a great pool with awesome views of the beach. The staff were very nice and friendly…read more Our room was also thoroughly cleaned each day. However our bathroom definitely needed some upgrades. The bottom of the tub had stains in it and the toilet seat needed to be replaced. The hand soap and lotion dispenser was broken and needed to be replaced as well. Unfortunately, the WiFi was slow and only worked in certain areas of our room. The microwave had to be replaced twice because it stopped working initially (it was overheating and something was going on with the breaker) then the staff brought us another one that turned on but didn't warm up the food. So finally the 3rd microwave worked properly. Unfortunately, you do have to pay for breakfast ($18-$20), but if you stay at the Hilton Garden Inn next door, they have free breakfast.

Definitely not the best! Staff and breakfast were awesome, but I couldn't help but notice that my…read moreaccommodations felt like they were actively deteriorating. Toilets never flushed all of the way. I couldn't tell if the walls were dirty, scraped up, or just repainted spottily, as they were all six different shade of white. The shower head sprayed in all six directions except for towards my head. Staff was great but that was it!

On a serious Roadtrip, playing catch-up while riding shot-gun. Some of the Marriots blend in…read moretogether, but this one stands out because of the Staff. Overall, quiet & great nights sleep. Very clean & well maintained. 4 Stars Breakfast and Maxine - 5 Stars Plus - She runs one of the best breakfasts we have experienced yet. She had everything you could want. It was fresh, hot and good !!! Waffles, Biscuits & GRAVY, eggs, bacon, etc. She kept it stocked & ready for guests to eat. So friendly, we really enjoyed our morning send-off.

We arrived very late on the day of our reservation, like 10:30pm, but the front desk assistant was…read moreextremely nice and helpful. We got into our room and basically passed out from driving all day. It was extremely clean, quiet, and restful. My husband wanted to steal a pillow or two because they were very comfy! A thunderstorm woke us up in the morning and I had a view of the beach and the weather. Definitely would stay again as the mini-kitchenette was great!

The rooms are just ok. I don't like paying for parking, I especially don't like paying for parking…read moreand getting rear ended in the middle of the night and no security cameras. Can't help but be angry.

Our toilet clogged and overflowed onto the floor on the night we arrived. We asked the front desk…read morefor a plunger and they told me they didn't have one and if our family could hold off without it. I had to clean the floor with towels. The next morning I asked for room service to clean the room because our toddler got poop on the sheets and they forgot to do our room. I had to change our sheets and clean. It took 3 weeks to talk to a manager and they notified me there was nothing they could do for us. We've stayed here twice before and never experienced something this bizarre. Our family won't use Hilton services again.

Worst Customer Experience Ever!!! This was hands-down the most unprofessional, infuriating hotel…read moreexperience I've ever had. The front desk was COMPLETELY abandoned for over 50 minutes. Not a single employee in sight. I had to walk into the back office yelling for help like it ghost town In their office. I called and emailed every manager listed and absolutely NO response. after a few time walking behind the desk and in the back offices, I found the owner's personal number in the back office and called him. No answer. To top it off, there was NO WiFi, NO working TV channels, and the screen literally just said "OFF THE AIR." The place is falling apart and no one seems to care. Guests were walking in looking just as confused and abandoned as I felt. Not a single staff member around to assist anyone. This place shouldn't even be allowed to operate. It's a disgrace to hospitality. DO NOT STAY HERE under ANY circumstances. Spend your money literally anywhere else.

We were impressed with the check in, very friendly and informative staff. We realize that this…read morebuilding is not new and we liked the remodeling that was done. Over all, we would stay here again because of the cleanliness, friendliness of staff, convenience of in house restaurant, food truck, outdoor bars and two pools as an option, and walking distance to four other restaurants and souvenir shops and the location was perfect! Everyone has expectations of their own in how they "think" places to stay should be, but, there again, we were very fortunate to be able to book this place and would stay here again. Cons: 1. Did not know that they would put a hold of 445.00 on our credit card for any other charges 2. Phone in room did not work the whole time we were there and notified staff 3. Air conditioner would not go below 68 for sleep and when you were there it would heat up to 74 and very humid in the room as well. 4. Washer Dryer only takes credit cards and not cash 5. Could not check out on the TV as indicated ( really not a big deal, but would have been a convenient factor) 6. Check out was another surprise of $16 for parking plus tax and $29 plus tax for entertainment provided (we did not use the entertainment, but was still charged for this)

I was very disappointed with our stay at The Island Resort. The property felt old, dirty, and more…read morelike a rundown motel than a resort. The only area that appeared updated was the remodeled section, which seemed to be reserved for guests without children and/or guests who did not book through a third-party site. Our room did not have a beach view, despite the overall impression that the property offers that type of experience. The refrigerator barely kept items cold, and the beds were advertised as queens but felt like full-size beds at best. There was also no elevator, which made it difficult to carry multiple bags and a cooler up to our second-floor room. This was especially frustrating when traveling with children. On top of that, there was a parking fee of $17 plus tax per night and a resort fee of $32 plus tax per night. I am honestly not sure what the resort fee was supposed to cover because we did not feel like we received any resort-level amenities or experience. The positives were that the resort is next to the pier, which was convenient, and it was not too far from the Gulfarium. Unfortunately, those positives did not make up for the condition of the room, the motel-like atmosphere, lack of elevator access, or the added fees. I would not stay here again unless major updates and cleanliness improvements are made.

This was a our 1st visit to the area and will not be our last. I used a rental company and this…read morewas the resort we chose and so glad we did. The location was great, the room was amazing, the amentities were the best part. This is a great place for families as the many pools and water areas are so much fun. They have poolside activities like poolside movies. There is a small tiki bar with a small menu on site as well. They also offer umbrella/chair rentals on the beach in front of the resort. I can imagine without the construction project you have a better chance of walking to the nearby restaurants/attractions, but we opted to drive. The parking is gated as well as the pool areas.

Absolutely amazing experience. Rent with rentwaterscape.com. Danicas properties have everything you…read moreneed for a week of fun, family vacation at the beach or pool side with the kids. Our first time here and although fort Walton and Destin are a lot busier than we are used to... we vacation in small non tourist locations, this was nice and a change for us. The many pools for the kids down to the location being able to walk 8-10 mins on the beach to the pier and boardwalk was nice

Perfect spot for a family or couples relaxing vacation! Grounds & facility well maintained. Love…read morethe beach service (2 chairs plus umbrella) included with your stay during most of the year (we were there end of March). The beach is just breathtaking...I grew up going to FL many spring breaks & this is one of the best! The sands was so fine...like sifted cooking flour! We can't wait to return and/or share this great find!

Such a great place , easy check in , very nice workers , great location right on the beach, very…read morequiet and relaxing, pools and grounds were clean! We'll definitely be back!