$10 poke bowl with almost no poke and ice cold rice. Not cold rice but rice that came out of a…read morerefer in a pre prepped poke bowl! Joan's gives more poke that is also better for free!! If I were at a restaurant and it came on a plate with fresh rice I may not be upset but at a bar setting where I had to get up and order my food at the bar and they simply took it out a reefer and handed it to me it is unacceptable!!

My experience here involved horrible service, just like the other review. There are much better…read moreoptions nearby, I would not return to this venue and suggest you don't either.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

We are frequent travelers and have stayed in hotels all over the world. Unfortunately, our…read moreexperience at the Hilo Hawaiian was one of the most disappointing hotel stays we have had. The property is in significant need of maintenance and updating. During our stay we experienced the following issues: * Strong unpleasant odor in the rooms * Ripped carpeting * Mold on woodwork and around the shower surround/tile * Peeling and bubbling wallpaper * Dirty hallways and common areas * Mold on the ice machine * Main public bathrooms were unclean * Multiple electrical outlets that did not function * Dirty outlets and light switches in the room * TV remotes that did not work in either room * No smart TV capabilities * Uncomfortable sheets and pillows * Additional charge to use a microwave The housekeeping service was also extremely disappointing. We repeatedly requested room service over four days and were continually told someone would come. When service was finally provided, the bed was made, but there was no sweeping, dusting, or meaningful cleaning performed. The restaurant experience was equally frustrating. The coffee was weak and overpriced at $5 per cup. A waiter even stated that management instructed staff to prepare the coffee weak so they would not go through as much product, which was surprising to hear. The bay view, which is often highlighted as a selling point, was also disappointing, with water conditions that were far less appealing than expected. We understand that older properties require upkeep, but cleanliness, basic maintenance, and guest service should never be compromised. Based on our experience, we would not choose to stay here again and cannot recommend this hotel to other travelers.

The owner was very friendly and ended up reaching out to me and tried to resolve the situation. My…read moredaughter enjoyed everything she received from here .

First time allowing my two toddlers touch slime. Haha. The owner has so much passion for her…read morebusiness and how her customers feel. She was very welcoming and frequently checked in on us to see how she could help. We will visit again soon!

The Friday Hawaiian buffet is amazing! Nice view of Hilo Bay, but bring a fat wallet. The poke is…read moretop notch, a wonderful selection of salads, and the prime rib and crab legs are excellent. $10 discount if you're staying at the hotel.

Came here for a birthday dinner and it was such a great experience! I do wish we had come during…read morethe day because from where we were seated, there was a gorgeous ocean view. To start, we ordered the poke and the bone marrow. The bone marrow was incredibly flavorful and practically melted in your mouth, and the poke was super fresh. For our entrees, we had the misoyaki butterfish and the prime rib--both were absolutely amazing. To finish the night, we shared the brownie and the mango sherbet, which was the perfect sweet ending to a great meal. The service was quick, the atmosphere was very chill, and it's a great spot to celebrate a special occasion or just enjoy a really good dinner.

Came here during the 50th Merrie Monarch Festival after one of our friends told us that Sangha Hall…read moreis the best Hawaiian arts & crafts fairs next to the one at the Merrie Monarch itself. Venue is clean, spacious, and in good condition. Food vendors (Vietnamese, laulau, Kau coffee, plate lunch, hot dogs/drinks) were all set up outside while the clothing, koa crafts, photo/artwork, and other vendors were inside. For this event, $2 admission got you a handstamp for entry/exit all day.

We always happened to drop by here during the Merrie Monarch Festival…read more(http://www.yelp.com/biz/merrie-monarch-festival-hilo-2). This is because one of the larger craft fairs is held here every year. It's a nice spacious new gymnasium. The parking usually isn't too bad as well around craft fair time.

Spocked this little spot when we headed to Walmart. They're off to the side in a small parking lot…read moreoff the main Walmart parking lot. It shares an entrance with a small food court and it was cute how someone had a party set up. One of the smaller locations I've been to but had a good enough variety of games for every age.

Huge Mahalo Nui Loa to Taire the manager for working with us during times of hardship having…read morecomplete understanding and support! The best costumer service, quick response and going over and beyond for our Ohana! Go support this local business and have fun while doing it!!! We can't wait to go back and celebrate our little one's birthday once our van is up and running and we again are so thankful for the service we have always received true aloha with every interaction with any of the staff and experiences! They do birthday parties ya'll they setup a table they have packaged deals! They have so much to offer your keiki so go!!!