$10 poke bowl with almost no poke and ice cold rice. Not cold rice but rice that came out of a…read morerefer in a pre prepped poke bowl! Joan's gives more poke that is also better for free!! If I were at a restaurant and it came on a plate with fresh rice I may not be upset but at a bar setting where I had to get up and order my food at the bar and they simply took it out a reefer and handed it to me it is unacceptable!!

My experience here involved horrible service, just like the other review. There are much better…read moreoptions nearby, I would not return to this venue and suggest you don't either.

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

Store was very welcoming and colorful. Nice cool spot to hang out for a little. My daughter enjoyed…read moreherself with this experience. Price was reasonable as well. 10/10 RECOMMEND

The owner was very friendly and ended up reaching out to me and tried to resolve the situation. My…read moredaughter enjoyed everything she received from here .

Navigating through nostalgia. Dining at a place since childhood, a place that's woven into my life…read morestory. This location has been serving generations of local families like mine for decades. Formerly Queen's Court Restaurant at the Hilo Hawaiian Hotel, a local gem reinvented five years ago. To WSW Steakhouse. The hotel and restaurant are now officially part of the Trademark Collection by Wyndham, still owned and managed by Castle Resorts & Hotels Hawai'i. A fresh new dining concept replacing WSW will happen before Fall 2026. Complete with interior renovations, a refreshed menu, new wraparound bar and name. Here's an authentic snapshot, capturing my dining experiences at WSW before this transformation happens. ~ ~ ~ ~ ~ Tired of waiting for a breakfast table, want the convenience of making a reservation? Don't like your family placed on separate tables? Do you seek comfort and air conditioning in the morning? A venue that offers an upscale breakfast ambiance with ocean views? This is the place. ~ ~ ~ ~ ~ À la carte breakfast at WSW is underrated and deserves promoting. The locals, I feel, need to know about this place. Served Mon-Fri with reservations available via the OpenTable app. Recently, I did a two-night stay at the Hilo Hawaiian Hotel. I decided to dine at WSW for all meals and it introduced me to their breakfast and dinner à la carte experiences. ~ ~ ~ ~ ~ Savory comfort, genuine hospitality, breathtaking morning views. Hungry? "I'm Starving", the portions and price point sure surprised me. 3 eggs, 2 breakfast meats, choice of starch and a short stack had me content beyond reason. These pancakes aren't premade for quick serving or, so large in size the quality of taste and texture diminishes. They're fluffy, sweet, pillowy with an airy interior, caramelized exterior. Enjoy an order of their hearty + comforting Housemade Corned Beef Hash, where each component melds perfectly together. The eggs are opulent in color and served with your choice of starch. This is my favorite. Their Belgium Waffle is light and delicate, deep subtly butteriness and balanced sweetness. Garnished with blueberries and whipped butter. Simple yet prepared with care. On Saturdays and Sundays, at the time this review was posted, a $25 breakfast buffet with an omelet station is offered. For a $35 upcharge after 8am enjoy steamed snow crab, carved Prime Rib and bottomless mimosas. A champagne brunch experience I've done many times. As WSW turns into a new dining concept, I hope breakfast remains unchanged. Food, service, ambiance, value, convenience. I currently rate it as one of the best breakfast spots in East Hawai'i. ~ ~ ~ ~ ~ Dinner. "Sizzling 16oz Ribeye", juicy and tender. Intense sizzle, the flavors were so on-point, the side sauce I ordered wasn't necessary. The quick sear rendered a perfect medium and the caramelized onions were so delicious, I ate them as a no-onion person. Served with garlic mashed potatoes, request a a baked potato upgrade. The Misoyaki Butterfish, moist with a caramelized glaze and rich umami flavor. I would recommend checking the texture of your rice though. Tinono appetizer, amazing flavor and texture profile. A must along with the creamy Lobster Mac 'n Cheese. This is the only restaurant on the East Side that offers a salad bar with dinner. For $10 with any entrée, four offerings plus two outstanding soup selections. The most hearty and delicious Clam Chowder I've had in a while, it deserves a spot on their new menu. ~ ~ ~ ~ ~ Weekend dinner, holiday and brunch buffets, this is what this location is known for since I was a kid. Even though the lavish offerings and prices have changed over time, the same charm of dining here still remains. I usually only come for two items, the rest is secondary. Snow Crab and Prime Rib. If both are prepared well, I'm satisfied. But there's times the prime rib is inconsistent in-flavor and texture. Yet, I always leave satisfied since everything else usually balances things out. ~ ~ ~ ~ ~ I feel a sense of belonging, the guest service at WSW makes me feel valued. From entry at the host stand, to the front team, to the managers. I don't feel like I'm just another transaction, but appreciated as a local resident and return customer. Live action stations (omelet/carving), the kitchen team has moments where their level of service isn't consistent with those in the front. It should add to the overall dining experience, be a part of the "show". Regardless, it's a meaningful connection almost every time. My dining experience becomes personalized with genuine empathy and emotional awareness. ~ ~ ~ ~ ~ Let's celebrate their evolution, a brand refresh and dining concept change. I'm excited with anticipation and looking forward to supporting your new vision. Thank you for continually elevating the dining experience and welcoming myself + the community back for decades. As a new chapter unfolds, "Congratulations".

The Friday Hawaiian buffet is amazing! Nice view of Hilo Bay, but bring a fat wallet. The poke is…read moretop notch, a wonderful selection of salads, and the prime rib and crab legs are excellent. $10 discount if you're staying at the hotel.

Came here during the 50th Merrie Monarch Festival after one of our friends told us that Sangha Hall…read moreis the best Hawaiian arts & crafts fairs next to the one at the Merrie Monarch itself. Venue is clean, spacious, and in good condition. Food vendors (Vietnamese, laulau, Kau coffee, plate lunch, hot dogs/drinks) were all set up outside while the clothing, koa crafts, photo/artwork, and other vendors were inside. For this event, $2 admission got you a handstamp for entry/exit all day.

We always happened to drop by here during the Merrie Monarch Festival…read more(http://www.yelp.com/biz/merrie-monarch-festival-hilo-2). This is because one of the larger craft fairs is held here every year. It's a nice spacious new gymnasium. The parking usually isn't too bad as well around craft fair time.

Spocked this little spot when we headed to Walmart. They're off to the side in a small parking lot…read moreoff the main Walmart parking lot. It shares an entrance with a small food court and it was cute how someone had a party set up. One of the smaller locations I've been to but had a good enough variety of games for every age.

Huge Mahalo Nui Loa to Taire the manager for working with us during times of hardship having…read morecomplete understanding and support! The best costumer service, quick response and going over and beyond for our Ohana! Go support this local business and have fun while doing it!!! We can't wait to go back and celebrate our little one's birthday once our van is up and running and we again are so thankful for the service we have always received true aloha with every interaction with any of the staff and experiences! They do birthday parties ya'll they setup a table they have packaged deals! They have so much to offer your keiki so go!!!