Came here for a birthday dinner and it was such a great experience! I do wish we had come during the day because from where we were seated, there was a gorgeous ocean view. To start, we ordered the poke and the bone marrow. The bone marrow was incredibly flavorful and practically melted in your mouth, and the poke was super fresh. For our entrees, we had the misoyaki butterfish and the prime rib--both were absolutely amazing. To finish the night, we shared the brownie and the mango sherbet, which was the perfect sweet ending to a great meal. The service was quick, the atmosphere was very chill, and it's a great spot to celebrate a special occasion or just enjoy a really good dinner. read more

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You can tell that this steakhouse used to be fancy back in the day. However, in 2026, it could use some major updating. The food is OK. It's edible and tasty but it's definitely not fine dining as it markets itself. The service is decent but not top-notch. My favorite part of this restaurant is the ambiance. If you can be seated near the water- the views are unmatched. The dining room feels somewhat like a cafeteria that's trying to be fancy in the 80s. read more

Probably the most average steakhouse I've ever been to. Not bad per say but definitely not good either. We ordered the prime rib all you can eat for 2. Waited an hour for our food to arrive which while I get this is a Steakhouse, an hour is a tad bit excessive. First plate of prime rib steak was a bit dry but the end cut my brother had was actually quite nice. Tasted more like a ribeye but a nicely cooked one. Note we didn't ask for the end cut so it was a good strock of luck I guess. The refills were better as you could tell the kitchen was not as backlogged since they came faster and were juicier and more tender pieces. Steamed veggies on the side were pretty average. Mashed potatoes were atrocious however, extremely dry and totally over salted. Definitely not high end at all and tastes like microwave food. The au jus they provided with the steak was alright, very watery but decent flavor. They also ran out of their complementary bread service but comped a free dessert after I asked so good marks for that. Overall if you treat this as a buffet experience more than a fine dining steakhouse, you'll leave a lot more satisfied. Service is slow and the food mediocre. We paid 52 pre tip and tax per person for the all you can eat prime rib. Valuewise definitely not bad but the taste was not there if you order a single steak only. For reference House of Prime Rib in San Francisco is 74 for 2 slices of prime rib but the taste is 3x better and they offer a variety of side dishes free. read more

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So many different changes to this restaurant happen each year. We hope that they find a vibe that fits what they are trying to achieve to share with Hilo Town. We do need good places to eat at and also take care of visitors that come to our island. Especially the East side of the island. We have hardly to none good places to eat out here. It is nice to see a restaurant trying to accommodate the buffet style in Hilo. Please keep it up! read more

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WSW was our fancy dinner night in an area that is not known for fancy dinners. This was our dinner stop on the big island in Hilo and although the restaurant was nice and I enjoyed the view from our table the service and food just did not hit the mark. When we arrived with our reservation, we were quickly ushered to our table right near the window with a great view. I had high hopes but our server for the evening was non-existent. For my entree, I went with the sizzling 16oz ribeye and it was cooked well and had good flavor at a relatively decent price point. For dessert we had the creme brulee and this was a fairly large portion but lacked a bit of flavor for me and the brulee on top was a bit lacking. The restaurant itself was large and well setup and also offered an all you can eat buffet option as well which was nice but the service did not live up to our dining experience. We were here for our anniversary and no reference or mention of the special day was made by the server despite being on our reservation which was a bit disheartening as every other place seemed to at least make mention and make you feel welcomed. Shout out to the gentleman who was cleaning table and was not our server as he was the only one checking on us and offering service or any kind. Good food with terrible service was my first impression and I would likely not return read more

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We came for the snow crab and the quality was just awful. The crab were not properly washed and encrusted with sea lice. read more

WSW Steakhouse - Sea lice - Steakhouses Near Me - Hilo, Hawaii

What a wonderful and leisurely way to enjoy breakfast with a gorgeous view of charming Hilo Bay with the bridge, the coconut trees, and majestic Mauna Kea in background. The huge glass windows afford great views for all in the WSW restaurant in the Hilo Hawaiian Hotel. I had the Avocado toast which came with a salad of fresh greens on the side. It was refreshing and perfect for me since I didn't want anything heavy. Cousin got the Kalua omelette and Aunty got the buttermilk pancakes which came in a stack of 4. Portions were generous. The well rounded menu wasn't huge but had something for everyone. The large dining room was pretty busy at 8:00 on a Sunday so good thing we had reservations! read more

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Rib eye steak was delicious. The outside view from where I was sitting by the window is really beautiful. Waiter Richard was really great and paid careful attention to our table Overall a nice place to dine at if you're in the area read more

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Business dinner with clients. Seated at nice table with a view towards the bay. Appetizers were good and everyone enjoyed the entrees. Only hiccup occurred during the processing of my credit card. I did not notice that my card had not been returned until the next day back on Oahu. Called in but they did not show it anywhere in the restaurant. Immediately call to cancel my card. Several hours later I received a call from Kahoku saying that they found my card by the processing machine in the back. Kahoku was kind enough to send me a pic of my cut up credit card. Peace of mind but will still return in the future. read more

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I'm very disappointed at my dinner. They never have well done. So I tried to see if I would like the red meat taste like straight blood. My vegetable was watery and the crème was not what I expected. I'm just really upset compare to last valentine. May be my last time here. read more

WSW Steakhouse - It's alive - Steakhouses Near Me - Hilo, Hawaii

I read reviews before going that suggested this was the most popular steakhouse in Hilo. It didn't live up to a "decent" steakhouse. I got the Ribeye and Salad Bar. When I got to the salad bar, the lettuce at the bottom of the pan was frozen to the pan, there were only two dressings to choose from, and very few topping selections. The Clam Chowder with the Salad Bar was good, and was the highlight of the salad bar. I ordered my steak Medium Rare. It came Medium Well. When I brought it up to my server, she asked if I had "checked the center." I shouldn't have to check the center to see if there's any pink anywhere - you're a steakhouse, act like it. They remade my steak and the second one was cooked well and delicious. Had it just been an overcooked steak, I could have overlooked that as "mistakes happen. But, I give them one star because so many little things added up to a poor experience. Service was sloppy - silverware haphazardly placed on the table, server spoke too quietly to understand much of what was said, lack of understanding of gluten sensitivity for my companion, poor response to a clearly overcooked steak. Look elsewhere in Hilo for a nice dinner. read more

Waterfront dining was nice and almost gave a 4th star for that. The food was just ok though. Service was good but this place wasn't anything special from the food and beverage side. read more

We had great and wonderful service!!! And I had one of the best Bloody Marys . They know how to dress it up . We had made reservations for the standard breakfast but when we arrived the Hilo WSW had stated they only had three breakfast items so we ended up buffet because we were already there . That shouldn't happen if your website is telling us what is included in the standard breakfast . And the website needs to be updated. The menu included red velvet pancakes and the manager said that has been discontinued years ago. Why isn't the menu updated on their website? But the buffet for 35.00 was not what we expected. Example. (The French toast and pancakes was hard, and the eggs Benedict muffin was hard as a rock we couldn't even cut it) . Very disappointed especially paying that cost and having hard items. read more

We visited this restaurant while in Hilo, as it was in our hotel! There wasn't a lot of people in the restaurant, but we got a table right away and the service and food was great! They have a salad bar which I didn't take advantage of but my partner did, and they had soups as well. Our server was very attentive and helped us with any questions regarding drinks and the menu. It was a large restaurant and very quiet! Wish they got more attention, they deserve it! But we did get a cool window seat which had a great view! read more

WSW Steakhouse - Steakhouses Near Me - Hilo, Hawaii

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All was very good ! Got to go Back stage into a very smallish room we can't say what went on or in bu

Over a year ago, I had pretty sad experiences here and I heard now under new management, so I give it try another chance... I was expecting to get nice steak from regular menu but I found no longer offering regular menu and only "Buffet" now. Previously, served Buffet was only Friday and Saturday. So that's kind'a disappointing.... Well, I have no choice. I had bad experiences for Crab regs last time and pretty scare to get another issue. All buffet food menu was almost same as a year ago. Cold section and hot section, Snow crab and Roast Beef. Sad thing wasn't Ribeye. Something different parts which Top sirloin or Top round... anyway, meat was tough hard and chewy and no flavor. Too sad, even though the sign says it's a "Steak House" and the guy who cut the meat has the bad attitude. Snow crab was pretty good much better than before but some parts were very salty... Beef stew and some other dish was salty as well.... Kalua Pork and Chicken long rice no one seemed to be eating.... Will the leftovers be reuse next day ? I just curious.... Dessert bar is okay. It would be happy have fresh fruits. Service is decent. Can't complain. So, overall it was a disappointing resultas as it was almost completely unrelated as previous one. Whether it's worth paying $60 is up to you... read more

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The service was spectacular and the warm snow crab was delicious. The view from our window table overlooked coconut island which provided ample entertainment. The other items on the buffet were lackluster at best and even the desert table failed to impress my twelve year old. (She also said multiple times she couldn't believe there was a buffet without bread.) Between the stellar service, delicious snow crab, and fun view of the island this adventure earned 3 stars. read more

Went to the buffet for my birthday and I don't need to go again. Service was nice but the food was underwhelming, I was particularly bummed about the snow crab, so overcooked we couldn't get the meat out! read more

Went here for our 50th anniversary. It was a wonderful time. First rate Service. Filet was very good, They are limited in what they can do with the space they have available, but it was done well . Was it. Michelin 5 star? Probably not, but it was very good. As expensive as the overheads are nowadays, I don't think Hilo can get a much better restaurant for the population size. Very well done! read more

Aloha, when in Hilo WSW is a great place to see the ocean while having a drink or dinner. Great staff, great pupus, great dinners and nice salad bar. Delicious onion soup and fresh greens in salad bar. The tinono was an awesome Pupu. I had the miso butterfish, really ono. Hubby had the huge pork chop also delicious. Met some very nice peeps in the bar too. Will definitely be back to work our way through the menu and try the steaks too lol. read more

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Sorry to give this such a poor review but the food was tasteless and horrible. I will not waste my dime again on dining there. The buffet was not worth a penny. Almost everything except the broccoli crab salad & white crab poke was not good. Oh and the pumpkin crunch dessert was okay but that is absolutely it! What a shame! Service though was fabulous. Kudos to the wait staff. read more

We enjoyed the food since it was snow crab, shrimp,poke , salmon and other great dishes. The staff was great and greeted us at the door when we checked in. Maria was very attentive and check on us regularly. It's like she read our minds on when we wanted more drinks or refills too. When I booked the reservation I was also asked if this was for some occasion. It was my daughter's birthday dinner we were celebrating. Maria came by the table with a ice cream cake for my daughter with a candle that she lit at the table. We were also place at a table with a nice view of the ocean overlooking Moku'Ola. Mahalo to all the friendly staff at WSW, for making this a memorable birthday dinner. Aloha Gary read more

What a disappointment. The venue itself was nice, pretty views of the bay. We had a choice of buffet for $60 or bar so we chose the bar. The menu was very limited. Ordered the ribeye which came with mushroom gravy but no sides and prime rib which came on a plain bun with fries. Each meal was $25. The prime rib was served on a white bread bun you could get at the grocery store and the fries were frozen bag quality. Both meals were way over salted and just awful. When we went to pay the bill we were hurried along by the waitress as she told us two ladies were waiting for our table. We hadn't even finished our drinks! All in all it was a terrible experience. I absolutely do not recommend this restaurant. read more

We ate here one night as we were staying in the hotel. They have probably 50 ish tables but only 6 were filled when we visited. They give you a $10 off discount for staying in the hotel. We did the lobster tail and prime rib. Both were alright. Not much seasoning to either but you do get butter and horseradish. The presentation is beautiful. They excel in making their food look appetizing. Our waitress was very friendly and great at her job. They ended up comping our meal because we booked through Costco and it was a part of their specials so we were pretty stoked about that. However, if I did pay the almost $200 tab, I would've been disappointed in the quality. It was convenient eating here but I hope they consider seasoning the food more. read more

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Hilo Hawaiian steak house and breakfast restaurant. Decided to have breakfast there instead of the free continental breakfast next door from the restaurant, instead of the free continental breakfast if you eat in the restaurant they discount $5.00 per person up to 2 guest per room. The view and waiter service is only in the restaurant side not the continental breakfast side. I had the eggs easy over with Portuguese sausage and rice it also came with wheat or white toast. My wife had the Hash Brown with bacon and scrambled eggs and wheat toast. It was much more relaxing and enjoyable in the restaurant. read more

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Their buffet should be avoided. Expensive ($60/person), fatty prime rib and rubbery crab legs. Also very noisy with a live band in the bar. read more

Food and ambience was amazing! Recently celebrated our wedding anniversary there and it definitely made the night. read more

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Well there all kinda things to say here. Good service. But the food is Meh. The tenderloin was good enough. But the potato's were like box kinda. The ginger soup was just ginger water. The salad bar was like not a bar. But just potato salad and salad. The sautés vegetables were tiny. It just left so much to be desired. In almost every way. The Mai tai was foofie but ok. read more

Friendly staff and service was great. However, the food left a lot to be desired. We ordered 2 ribeyes and a filet mignon medium rare and all were overcooked and dry. The mashed potatoes were not hot and very bland. Surprising for the price point as I expected a lot more for the cost. read more

We made a reservation because we were told the buffet would have lau lau, kalua pig, prime rib, and pastele. When we arrived and started making our plates, none of those items, except the prime rib were actually there. Instead, the buffet only had rice, mashed potatoes, shrimp scampi, clams, turkey with gravy, Asian chicken, panko breaded ahi, crab, prime rib, soups, and the usual cold items like salad and poke. I tried everything they offered, and honestly the only things worth eating were the poke and the snow crab. The prime rib was extremely dry and tough, and it tasted like it had been sitting out for way too long. For a $70 buffet, this was disappointing! especially compared to other buffets I've been to. This was by far the worst experience. Even the dessert table was a letdown. The only decent dessert was the haupia. Overall, definitely not worth the price and not what we were promised when we made the reservation. read more

We went to the Sat night Buffet and it was pretty terrible! The crab legs shell were soft and hard to peel, prime rib was very tough and mostly raw, chicken was also tough and didn't have a large selection of salad. For the price we paid, I was very disappointed! We did enjoy the. Ambiance and the music was awesome. Please step up with the quality of food if we should ever return. read more

Ribs so dry that they were crunchy Service was slow and waitress disappeared for extended time Ambiance was nice so 2 stars Will not be coming back read more

I write a lot of reviews but don't leave many bad ones because everyone has different taste and standards. I write bad ones only if I think people should know and not waste there money and this is one of them. While staying at the Hilo Hawaiian hotel for a week, one night we went to the lounge and had dessert which as a chocolate brownie. It was delicious and the waitress told us it came from WSW. So although the reviews on WSW wasn't great, we decide to have a last dinner there. I also remember the front desk telling us since we stayed in the hotel, if we ate at the restaurant, we could get $10 off our bill. Location: In the lobby of Hilo Hawaiian Hotel. Atmosphere: they try to give off the ambiance as a high end restaurant displaying wine bottles and high end whisky everywhere . View: probably the best part of the dining ..over looks Hilo bay. Service: Considering they call themselves a steakhouse I'd give it 2. Serve asked if we wanted coffee, soda or ice tea cause it comes with the Buffett. I said ice tea, server came back and said sorry we don't have ice tea. As a serve you should know your menu. Buffett: (Thursday, Friday, Saturday) Prime rib. We were the first seating, when we walked in there was only 2 other parties so you'd figure the prime rib would be really fresh. It was over cooked and dry. The server at the station had no personality. French onion soup was good but no croutons or cheese in it like a French onion soup should. I heard another customer as for crackers which they did not have. Poke is not fresh and used previously frozen cubes. Butter fish was one of the best things on the Buffett. The crab is always my favorite on any Buffett I go and the one on this buffet was the worst. It was super dry and no flavor at. The butter they serve with it says garlic butter but there was no garlic taste. I could barely finish I set of legs cause it was so dry. Decided I need to eat salad to fill me up, which I never do at a Buffett since I can get it at home. Salad was super soggy as if they washed it and didn't dry it. The dessert which is usually my second fav on a Buffett,was mediocre. The pies were not cut good so everyone was having problems getting it out and it looked like a mess. The soft we've had vanilla and a mix but no other flavor so what was the mix ‍. When the check came and I asked about the $10 for being a guest at the hotel, they told me it doesn't apply on Buffett nights. All in all this was one of the worst Buffett we've been to. I'm writing this review to 1) save others money ..it's not worth the price and there are way better places in Hilo to eat 2) in hopes that the hotel brings in a better restaurant in its place read more

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Three stars is generous. The prime Rib is tough, the salad bar is mediocre, the music is too loud. Basically not a place I enjoy eating. Staff is very friendly and accommodating but that doesn't make up for the poor quality of food. read more

We had a reservation for 14 last night. The place was less than half occupied. It took over 2.5 hours to get our dinner. They were out of multiple options of beer and appetizers that were on the menu. We had to go and find our waitress twice. The manager avoided us the entire night. And everyone in our party that had steak said it was the worst steak they ever had! The rib eye was rubbery and lukewarm! The entire experience was tragic and we will never have a company party there again. read more

Everything was great. They did run out if a few things in the menu, but the friendly service & food was worth it. The location is beautiful to where you can see Hilo Bay in the huge panel window ( beautiful surrounding scenery). Parking is a plus; lots of free parking, unlike Waikiki. read more

Extremely disappointed with the $85 Christmas Day buffet. For a premium holiday price, the quality was unacceptable. The 'catch of the day' was overcooked to the point of being hard as a hockey puck, and the crab legs were rubbery and inedible. Several other dishes were brought out undercooked. It felt like there was zero quality control or attention to taste. We felt completely robbed of both our money and our holiday dinner. read more

Food was very good. Prime rib not always consistent but still very good. The service is great. All friendly patient and kind. A bit noisy but just made it seem festive rather than a quiet fine dining. Will go again read more

The view is very nice. The staff is pleasant. The food is not good. We had the steak and lobster hoping to enjoy the "steakhouse" experience but even though the bill was $$$ the meal was lack luster at best. The ambience and furniture is not what you would expect from a steak house. read more

Don't understand why they don't have more stars. Food is great and had a buffet with crab legs and prime rib i mean what else do you need? Drinks are also awesome and customer seevice was on point. Very nice restaurant came here on our last visit too and their dinner menu was awesome! Wish I took pics. read more