Excellent service and recommendations and explanations for a better health teeth I really like the…read moreservice

Worst dental experience of my life! Partial they provided…read morewas extremely difficult and painful to instal in place even after several modification. Eating food was impossible with the pain when biting dow. I had pry the partial out of my mouth with the handle end or my toothbrush. They offered to try agai???

Dear Dental Aficionados, Excellent care, high quality…read moreand efficient office top notch and great quality service

The staff is always friendly, fast, and good at what they do. It's easy and pleasant to be a…read morecustomer. Highly recommend! It's

Great dentist and Rosemary is a tremendous hygienist. The office operation is very well run, never…read moreany wait time to see Dr Kacel when you have an appointment. He has been my dentist for the past 25 years. Can't recommend him enough.

I couldn't be happier with Dr. Kacel and the office!! He is amazing and is Always so sweet I love…read moreeveryone on the team! I wouldn't go anywhere or to anyone else Rosemary knows my whole family and I love love love her. She always makes going to the dentist and getting teeth cleaned so fun! I love her jokes and stories they are always the best!! She is very good at being extra careful and soft on spots that are painful and sensitive. I absolutely love her!! Kim is also so sweet and amazing. She also knows my whole family and always is so helpful every time I call and always goes over and beyond to help me. She always has a smile on her face (as well as Rosemary) and they are always soo sweet!!

Amazing dental office! Dr smith and Kimberly were gentle and explained my treatment step by step…read more The front desk staff was welcoming and personable. I will refer my family and friends! Thank you for making me feel part of your family!

My husband and I went here for years and had SEVERAL billing issues. Currently, they are trying to…read morecharge us an additional $1000 for a procedure that I can only assume was unneeded, because at the time we agreed to the service, we were told we would NOT be charged anything additional. We have had several phone calls over more than just this procedure, and I am at my wit's end. I can only say that nice doesn't equal honest. Enter at your own risk.

Their billing coordinater JULIE is The rudest and unprofessional person i have ever met…read more I have Aetna DMO insurance and confirmed via email before my appointment that the office accepted it. They replied that they did. Later, I found out they do not accept Aetna DMO and that I would have to pay. I contacted the office with my concern, and they told me they would resolve the issue and contact me within a few business days. I did not hear back for almost six months, so I believed the issue had been resolved. After six months, the billing coordinator called and said I had to pay $92, accusing me of not informing them that I had Aetna DMO. I clearly stated that I informed them I had Aetna DMO both before my appointment and on the day of my visit, and I have the original email as proof. She did not listen, insisted I pay, and threatened to send the bill to collections. She also accused me of not knowing what insurance I have. I was very upset and went to the office in person. She was not welcoming, did not apologize, and did not acknowledge that this was not my fault. She said she started the job in August and was unaware of the issue, and even said, "Do you want to argue all day?". Unbelievable . I did not want to talk to her anymore and then they said DR. Rhie will see me after she is done with the patient but did not show up, i guess she just wants me to leave asap. Later after adjusting my balance to $0, billing coordinator said, "It's done. You'll never have to come again, The tone in which she said this was condescending and made me feel looked down on. I found this behavior rude and unprofessional. I am very upset that they failed to acknowledge their error or offer an apology for accusing me

Office staff--awful Billing inaccurate…read more Dentist good Hygienist very good Rating is for office staff

I've been coming to this dental office for the past 2-3 years and even though I miss the original…read moredentists that worked here, Dr. Richardson and the wonderful staff are the reasons I stayed! Breanna is stellar at her job and provides the best customer service! Calling her to book an appointment feels like I'm calling a bestie, and when she says she will follow up, you can sure bet she will! I just might have to add her as my emergency contact! She was able to contact my insurance on my behalf and get them to cover a cost that was pending for months! She's a miracle worker! Elle, the dental hygienist is a sweetheart and she will make your teeth sparkle! Sherri is also one of my favorite people to see when I come in for my check ups, and she has a great memory! Dr. Richardson is such a cool dentist and you automatically want to be his patient once you meet him. He is always professional, funny, and sharp! You're in good hands if you see him coming to check up on you and your dental hygiene!

I would like to recommend this place. Dr. Richardson is a dentist who genuinely cares about his…read morepatients and has a very positive energy. The team members were all kind, and they seemed very close to one another. I think that's a really good sign.

I used to dread going to the dentist, especially after encountering a few scammers along the way. I…read morewas so happy to find Dr. Demars. She is amazing with anxious patients like me. She takes the time to explain everything and ensures you're comfortable and informed throughout the process. Most importantly, she only recommends what's necessary--none of the over-diagnosis or upselling that I've experienced elsewhere. I was a patient of Dr. Demars for over ten years before moving out of state. Unfortunately, I'm now back to the drawing board, sifting through scam dentists to find another gem like Dr. Demars.

Dr Demars told me a service was free when I first met her last Dec. After our visit she sent me a…read morebill for $40 a month later. I asked her after the appointment are you sure it's free?.. and she said yes no worries. Now I've received a second bill for the same amount plus interest, are you kidding. When you tell someone twice, it's free, don't change your mind on it a month later. At that point maybe you should have kept your mouth shut, and not say free when you don't mean it!!

Since the end of the pandemic, I have been going to Northbrook Dental Care for hygiene…read moreappointments. My daughter and husband have been going there for many years before I did. Dr. Jay Rodgers is the owner, and he has a team of nice and skillful hygienists and technicians. I have been happy with my hygienist Hallie, who's very kind, skillful, and accommodating. She has excellent memories of what I like and don't like, making each appointment pleasant and successful. I have been waiting for some dental work to be done by Dr. Rodgers before I write a review. Now is the time! I used to think that Dr. Rodgers was a person of no-nonsense. Every time he would quickly check my teeth, recommended what needs to be done, and then hurried into another patient's room. However, I found out from the recent experience that he is actually very kind and compassionate, and is also very respectful of my choices. The dental work was pretty "complicated", which involved removal of an old crown that was done by another dental practice years ago, but it was not done right back then, and he detected decay developed inside. He would then install two new crowns, one to the adjacent tooth that was prepared by another practice a long time ago. There was an old filling to be replaced as well. I called Dr. Rodgers' office with questions, one of his receptionists, Dianka, is always very nice and helpful, she had Dr. Rodgers call me back after his appointments. He called me back and spent 15 minutes patiently answering all my questions and explaining everything that needed to be done. I was impressed. The dental work involved 3 appointments, with the second appointment being the main one and was the longest, like 2 to 3 hours long, with breaks. Dr. Rodger's assistant, Erika, was very kind and professional too. Dr, Rodger was(is) very skillful, professional, and kind, and actually checked on me several times to make sure that I was doing fine and comfortable. His chair-side manners were just excellent. Although dental work is no fun to be sure, I didn't feel any pain or discomfort. I could even eat an hour later! The most important thing is, the crowns look so good and natural that even my husband and daughter could not tell which ones were crowns. They both guessed the canine. No, that was wrong. I am so happy with the results! I will not hesitate to see Dr. Rodgers and his team for future dental work. Next time, I will not be losing any sleep before the appointments, as I know that I am in good hands!

I have been going to Northbrook Dental Care for hygiene appointments for many years now…read more Fortunately, that's the only service that I needed there. The place is clean and comfortable. I always felt at ease at this practice. Dr. Rodgers is the only dentist there and he is the owner. He has a great team of hygienists, who are all very friendly and professional. My hygienist is always very prompt, thorough, and makes sure that I leave the clinic with a shiny smile. Whenever Dr. Rodgers checked on my teeth, he has been very professional and informative. I felt fortunate every time he (and my previous dentists) marveled at me still having all 32 teeth without any cavities. About a year ago, I accidentally bit very hard on a bone and one of my lower front teeth became loose, which I could wiggle it with my fingers. I thought the tooth would come off and I went to see Dr. Rodgers on an emergency basis. Surprisingly, he told me not to worry about it after checking on the tooth. He is right - a year later, my tooth still sits tightly in its socket and is now back to normal. I like the overall experience at Northbrook Dental Care, and highly recommend it.