I used to dread going to the dentist, especially after encountering a few scammers along the way. I was so happy to find Dr. Demars. She is amazing with anxious patients like me. She takes the time to explain everything and ensures you're comfortable and informed throughout the process. Most importantly, she only recommends what's necessary--none of the over-diagnosis or upselling that I've experienced elsewhere. I was a patient of Dr. Demars for over ten years before moving out of state. Unfortunately, I'm now back to the drawing board, sifting through scam dentists to find another gem like Dr. Demars. read more

Dr Demars told me a service was free when I first met her last Dec. After our visit she sent me a bill for $40 a month later. I asked her after the appointment are you sure it's free?.. and she said yes no worries. Now I've received a second bill for the same amount plus interest, are you kidding. When you tell someone twice, it's free, don't change your mind on it a month later. At that point maybe you should have kept your mouth shut, and not say free when you don't mean it!! read more

"We will work on your smile until you get the results you want." - Dr Demars. Here is my experience after payment was exchanged: Pros: -Aesthetic- Nice looking office in a nice area -Hygienist- There was one hygienist that did a thorough cleaning but she left Cons: -Service- It took 3 years of Invisalign instead of the 1-1.5 years they had told me. I understand it could take longer but there was no acknowledgment at any of the appointments. They kept their head down about the fact that I was told 1-1.5 years. The support was minimal and they made me feel like a burden when I came into the office. It was like "pulling teeth" when I tried to ask them anything about my dental health. -Results- The results of the Invisalign were my smile not being very visible due to the teeth being pulled, teeth were slanted to the side, and my front two teeth were different sizes. Dr Demars had told me they would sand the teeth down at the end of the treatment to make sure they're similar sizes. At the end of treatment, they had not brought this up and I had to ask to get the teeth sanded down to make them look even, which was still not the case. -Value- After 3 years of Invisalign, the bottom retainer had holes in it. They asked me to pay $300 for a new, thicker retainer because the one they gave me, they decided to go cheap on. -Quality- When I received my "retainer" it was very thin and low quality. This was done with the Dr knowing in the beginning that I'm a night grinder and stating she will help make sure to address that by the end of the Invisalign treatment. Which was never addressed. -Malpractice- Dr Demars pulled 4 regular teeth which made my smile disappear behind my lips. This resulted in an exposed nerve in one of the sockets with the drs fix being a gauze with a pain relieving liquid. -Support- When I asked questions they would give attitude and whisper behind my seat. The Dr was always in a rush and was very impersonal and clearly did not care about the results after receipt of payment. -Customer Service- When they were setting up a new appointment I had a few conflicts with work so when I asked "can we try another time?" She let out a loud *sigh* of annoyance before looking at the calendar and another hygienist chiming in with "let's try April". I felt completely unsupported and not educated on my dental health, very unwelcome, felt like my asking questions was a burden to them, was not happy with the results, and honestly jipped because my friend had received so much more support, a fun goodie bag and a stronger set of retainers from her dentist that she could actually talk to. read more

Dr Demars, Michelle, and the entire office staff are amazing! We have been patients here for over 10 years and they always make us feel like visiting family! Most recently Michelle was an incredible resource to us as we maneuvered through some oral surgery needs for our daughter. She helped us navigate the insurance companies complex network and was successful in helping us keep money in our pocket! We highly recommend this practice! read more

Been going to Dr. DeMars since she acquired the practice. Still going although I now live out of state, I plan my appointments around my business trips. That's how much I enjoy the quality of the service and the friendliness of the staff. read more

Dr Demars is very nice but impossible to get appointment. You will need to wait months. Been going to her office for many years and I made honest mistake by missing an appointment. I thought it was Saturday not on Thursday as I work. Can't imagine why I would have made a Thursday appointment six months in advance knowing I work 40 minutes away from dentist. I apologized profusely and rebooked first available appointment end of October and planned on taking day off as next available Saturday was in April. Person on phone made me feel like I committed a crime. They are rarely friendly at the desk. She did tell me she would try and waive no show fee. Today I received invoice for no show fee. I will find a dentist that can accommodate people that work. Office is modern and nice but they money gouge and if $35 is more important than my business, have at it. read more

Every time I go into Long Grove Dental Studio I am happy to be there!! The staff at the front works so hard but is always so friendly, welcoming and wonderful! The dental hygienists are all very sweet and professional and Dr Demars is a joy. She is a great dentist but more importantly a wonderful person. Everyone in my family loves going there and we are lucky to be part of this amazing gathering of truly kind people. And they put up with my goofy sense of humor which is a bonus. If you are looking for a dentist you can't go wrong here! Make an appointment. You won't regret it. And maybe you'll see me there and get to enjoy one of my dumb dad jokes. read more

I have gone to many dentists over many years and this office is the only one that I look forward to visiting. Dr. DeMars is smart, personable, and knows her patients. She will remember our conversations from six months ago. She thoroughly explains any procedures that need to be done. The staff is professional yet kind. The office is busy, but I know that I have their undivided attention. read more

Be careful. Poor quality work. Dr always in a hurry to get to the next patient. Then billing issues. Won't go back.

Dr. DeMars, the dental team, & her front desk staff are angels. They are quick to respond and treat when emergencies arise. I've been seeing them for years and have no problem with the hour commute it takes to get to the office. I wish my friends and family would all abandon their dentists so they can experience the joy of a dentist team that truly cares. I will cry if she ever retires. read more

The most unprofessional office I ever visit to...not clean the stuff especially the billing manager is so rude over charge you never let you talk to the doctor she make her very bad business....I have been established patient there for more then 5 years they charge me for consultation $250 plus she made me temporary crown that last for 5 days for $275 Then when I needed to come back for permanent crown visit... they ask me to pay them on the phone deposit for $250 I'm sorry but this is a rip off right there! I don't recommend go to this office! read more

My family has been patients of Dr Demars and her team for years. They have always been attentive, caring and have made "going to the dentist" an event we all look forward to! They have accommodated us for emergency visits and have always been open and communicative. read more

In my opinion - Patients Beware! Training is needed regarding customer service. It would seem they do not want you if you do not have insurance. I have been on COBRA for the past year. Due to cancer treatments, I have had multiple dental issues that I have never experienced before. My provider switched from ADP Run to ADP Workforce. This caused all COBRA subscribers to not be recognized in the system and my dental claim was denied. I explained to Long Grove Dental that I still had COBRA benefits for two more months. After multiple phone calls to my provider, the end result was that they were still working on it. Long Grove Dental did not, in my opinion, show any interest in working with me through this issue. They said it would be best to cancel my appointment until the issue was resolved. Well, this does not sit well with me. They should know that I'm good for it. Earlier in the year - Well, it's a long story. So to make a long story short, my dental provider denied a claim for approximately $500. I paid it. In full. My previous visit this past July was around $100. And they told me to cancel my next appointment. I think I've showed good faith so far and they should have worked with me. Now, the issue has been resolved and Long Grove Dental sent me the bill instead of verifying coverage once more before they sent it. Will not be going back. Oh, and by the way, I have never had dental insurance for my son. He needed braces several years ago. We paid cash. read more

Wow! I experience a lot of anxiety at even the thought of going to the dentist. After waiting longer than I care to admit for a dental exam, I worked up the nerve to call and schedule an appointment. They went ABOVE and BEYOND to not only make me feel welcome, but also took the time to discuss my anxiousness with me to understand what my reservations were so they could put them all to ease...and they did! Will definitely be returning. read more

I gave LGDS. a 1 star rating because zero stars is not an option. After a billing discrepancy that my dental insurance rejected, I repeatedly attempted to resolve the matter with the office staff and Dr. DeMars. Failing to reach a solution to the problem with them, I opened a complaint with the Better Business Bureau in April, 2019. They have yet to respond to that complaint or recode their claim to my insurance company for submittal. Buyer Beware! read more

The Billing Manager provided awful customer service with no respect for customers which in turn created lack of trust in their billing department procedures. When I questioned charges she was unnecessarily rude, gave misinformation & kept talking over me. Unfortunately Dr. Demars was not aware of her behavior until after the fact. As far as our office experience, Dr. Demars and her staff were great. Dr. Demars was very helpful when discussing concerns of ours about procedures we questioned and our negative experience with her Billing Manager. She apologized for the unprofessional behavior of her Billing Manager who unfortunately is the reason we will not return to Long Grove Dental Studio. read more

I am so happy with Long Grove Dental Studio. Dr. Demars and Anna were both fabulous. Like many I have such anxiety going to the dentist and they made me feel so calm and comfortable. 10/10 would definitely reccomend! read more

Nicole and her staff have always delivered the best for me and my wife. They are the most caring staff of people I have ever had the pleasure to get to know. I have been with them since 2011 and couldn't be happier with a dentist. They are always professional but also caring and friendly. Dr. Demars even takes your calls on off hours when emergencies occur. If you are looking for a great dentist then absolutely go immediately to the Long Grove Dental Studio. Michael Anderson read more

I have been with Long Grove dental for at least 4-5 years. They have a tendency to propose unnecessary treatment, which I have managed by pushing back if The tooth does not bother me. They suggested 4 fillings at my check up this year when I had no issues whatsoever. For some reason, I did not push back like I did before, maybe I thought it has been hard on them since the start of COVID. Now, I really wish I did! The dentist did 4 fillings in about 30 minutes, and 1 of them caused biting pain and sensitivity, which didn't exist before. I had gone back 4-5 times to adjust and redo the filling, and nothing helped. Now their suggestion is to either sedate my nerve or do a crown. I got a 2nd opinion that a crown is absolutely not necessary since there was nothing wrong with the tooth before the new filling. I need to figure out what to do to fix the biting pain and sensitivity. I might have to pay out of my own pocket to get the filling redo by another dentist as insurance won't cover the same tooth within 2 years. I really wish I had pushed back on their unnecessary treatment and wanted to let everyone know to get a 2nd opinion if you have any doubts about their proposal. read more

I am never disappointed with the care I receive from Dr. DeMars and her staff. The care and concern shown to me is simply amazing. The Long Grove Dental Studio is by far the most outstanding dental practice in the State of Illinois. I have always felt, from my first visit to Dr. DeMars practice, if one is not going to the Long Grove Dental Studio for dental work, one is not going to the right dentist. She is an outstanding dentist and she has assembled an outstanding staff! read more

I seriously hate going to the dentist... more than anything. The sounds of scraping and click on teeth (ick). But this team has a way of calming my frantic self. I've unfortunately had to get some work done (a cavity AND a root canal.. two teeth worked on the same day). They hooked me up to Netflix (they have mini tvs over every chair), put a pair of noise cancellation headphones on me, and made a horrible experience a good one (well as good as one can have when having a root canal!). They are funny, they are nice, and most important - they don't 'shame' you on the condition of your teeth. They just fix and encourage. Definitely recommend this team if you are an anxious/nervous patient! After the root canal and cavity, I'm now a regular there (if extreme dental procedures don't scare me off, you will be FINE) and actually maintaining my teeth like I should be. Clean office, friendly doctor, friendly staff, and netflix. Seriously. They're awesome. read more

I had been looking for a dentist in the area - drive by this one every day and decided to give it a shot. So glad I did. It had been over 2 years since I went to the dentist and I needed a lot of work. They were awesome. My hygienist, Nicole, was THE best. Funny, personable and did a great job. Dr. DeMars was fantastic too. The entire staff is so friendly and I loved that they itemized the work I needed and how much it would cost me and what my insurance would pay before I made the decision to get the work done. I have found my dentist! read more

Outstanding experience with great people. Excellent facilities, technology, and personal attention. Highly recommend

I love this dental practice - first time I don't dread going to the dentist! Dr. Demars is professional, a perfectionist about her work, and fun to boot. I have had extensive reconstructive work done with excellent results. The office staff is also fantastic and all go out of their way to provide prompt, courteous service. I actually miss seeing them between cleanings. I give them the highest possible rating and recommend them to all. The office is soothing, the equipment is amazingly modern, and the dentist and staff pull together to make you comfortable and pain-free. Definitely a 10!! read more

Update: About a year after this checkup I ended up having one cavity filled. I did share the original treatment plan from LG Dental Studio with my current dentist, and they agreed with my previous consultations that none of the other work suggested was necessary. In the end, I still feel like some unnecessary treatments were advised, and that the situation was not handled well, but given the update that I did end up having a cavity filled, I wanted to update my rating to make sure it was as fair and honest as it could be. ---- Original Review: The office was really nice, the staff was friendly and I got a really great cleaning. I was ready to give this place 5 stars until I met the dentist. She was very courteous but recommended that I needed 4 cavities filled. As someone who goes to the dentist every 6 months I thought it was really strange that it never came up before. So I got a copy of my intraoral images and x-rays and got two other opinions. Both dentists agreed that I didn't need any work. When I called back in to cancel the appointment for my fillings and possibly discuss what my second and third opinions said, the receptionist cut me off and just said 'okay I'll cancel the appointment.' and ended the call. Whether or not it was intended that way, it came off like it was no big deal and that it happened all the time. I was really surprised that they didn't even want to discuss the results or why she thought I needed the work done. I would not send any friends or family members here for fear that they, too, would be told they needed unnecessary treatments. read more

We are happy that we found this dental practice shortly after moving to Lake Zurich. Dr DeMars is great and we feel comfortable in her treatment plan. Dr DeMars also helped my wife with a problematic crown that other 2 other dentists didn't catch. We have never had any problems with the staff nor billing. Kudos and keep up the good works! read more

If I could give Dr DeMars 10 stars I would! I recently had a ton of work done and everything was top notch. I am extremely fearful of dentists.. even the thought of going would give me anxiety. My teeth had gotten so bad I was starting to not want to go out to family/friend functions because I was embarrassed, but I have 2 young boys and the thought of them being embarrassed by me was too much so I decided I needed to find a dentist and get my teeth fixed. I tried a few other dentists throughout the years but they were condescending, or never truly understood my fear, but from the second I walked into Long Grove Dental Studios they treated me completely different. Office staff was super nice and explained everything they were doing. Dr DeMars went over everything she thought I needed done and never once made me feel like an idiot for letting my teeth get as bad as I did (even though I know it's my fault). She's friendly and spoke to me like a friend,bi felt totally comfortable there, a feeling I thought was impossible at a dentist office. I decided to get the major work done in 1 visit and I had their conscious sedation, which I admit I was iffy about, but it was awesome. My teeth look great, I have my confidence back, which I never thought I'd have again, I'm able to feel comfortable being my sons team mom for his baseball team! My decision to reach out to this office was one of the best things I've done! read more

If you want to pay more than you need to and you want a dentist who tells you you need fillings filled on teeth that don't need fillings and crowns on teeth that don't need crowns, then this is the place for you. They are way expensive for basic dental cleanings and then you walk out with lots of suggested work that when you get a second opinion, doesn't end up being something you actually need. There are zillions of dentists out there. Pass this one up and find one that is honest. read more

I'm SO happy I found Dr. DeMars and her staff at Long Grove Dental Studio! Everyone there is very professional and friendly, and they go out of their way to make sure you are comfortable during all procedures. I have referred many friends and will continue to do so. read more

I am amazed at how much I actually enjoy going to the dentist now. From the updated technology available for patients to make the "tougher appointments" more bearable, to the latest technology in dentistry, there is nothing spared in giving you the best care. And Dr. Demars and her staff are one the most friendly and accommodating medical office I have ever been to. read more

Great people, great care! Dr DeMars and her team are so friendly and instantly make you feel like you have been friends for a long time. They do a great job too, Dr. DeMars replaced 4 of my fillings and it was like watching a perfectly synchronized operation. It is apparent that everyone at the office works well together and enjoys what they do! They've given me a great smile! read more

Love this dental office! Have been going here for 2 years and love the staff and Dr. Demars... They are all very personable and take the time to get to know the patients. Always willing to discuss concerns and options for treatment. They have a great personal Netflix setup for each patient, perfect for big chickens like me! I have a LOT of dental anxiety and am very comfortable here. And big babies like my husband do well here too. Also they do a great job informing about insurance coverage prior to treatment. Thanks Dr. Demars and staff.. U make a very uncomfortable situation much more tolerable! read more

I am a extremely anxious dental patient (past experience). The entire staff made me feel welcomed and understood my hesitation. I'm heading back for the recommended treatment which is not nearly as complicated (or dire) as presented by my previous dentist. Special thanks to Michelle... And all! read more