I've been looking for a new dentist since moving to Arlington Heights. I am so happy I found this…read moreplace. The office is very clean and inviting. Everyone I interacted with was so nice and genuinely seemed to care about my experience. They are thorough with their work and take the extra time to really explain things to you - both about your mouth and your billing. Insurance can be tricky and I've had issues with other offices not being transparent about pricing, but not here. They went above and beyond when I was accidentally giving them the wrong insurance information too. I'm looking forward to coming here for years to come for my oral health needs!!

My consultation with Dr. Tejani was promptly addressed and I was given an honest, helpful analysis…read morewith options to proceed. Even her reception team of Ashley and Trang was very sweet and helpful in lowering my potential anxiety.

I had my routine visit to get my pearly whites cleaned up. Iris is an amazing hygienist who is…read moresuper sweet, gentle and thorough! That 1 hour in the comfy heated massage chair flew by and was probably the most relaxed that I've been in a long time! Also, now you can watch a show or movie instead of staring at the ceiling tiles. Their new safety protocols for covid made me feel safe and cared for. Go see all of the amazing staff at Westgate right now!

It's been about a year since my last updated review of Westgate and unfortunately, this one has…read morebeen triggered by some detrimental experiences and changes to my once favorite... now former dental practice. I have had a lot of dental work done, multiple crowns and two root canals in addition to a 2 root planing & scalings, and thus insurance covers a quarterly cleaning ("perio maintenance") vs just 2 per year. Also had my silver fillings replaced with ceramics... suffice it to say I know all the proc codes and am familiar with preventative, restorative and major dental tiers and how insurance and copay's function. This is relevant because of the recommendation from Dr. Kics (founder and owner) about a treatment plan on visit 3x the cost and plan pushed for a signature by one of the financing sales representatives (very like a car dealership) for about $8K (not factoring in my new dental insurance). Major dental work like the recommended bridge and 3 crowns would have to be delayed 6 months, but Westgate staff didn't mention this, or even care. They tried to get me to sign a contract at retail cost. Said they could discount it a little (no insurance or negotiated pricing factored) and pushed getting a credit line. I have plenty of credit, don't need more, but did not appreciate this pure car sales vibes money grab, no consideration. Corporate dental business model is what this is called, as I have learned in my recent dental search journey. Back to the story... Westgate has become insufferable and here's why. First, I started noticing odd changes in my last 2 visits. such as: HOURS Changed to corporate (weekdays only) and hours (7am to 5pm), no longer convenient early or late days or Saturdays. Asked about it and got some questionable "staff get more time with families" canned response... riiight. Split shifts are unheard of, and how did you manage the prior 4 years I have been coming here? AMENITIES Amenities in the waiting area... seem to be disappearing. The coffee is not stocked, the mini fridge with water and drinks are empty... no more Starbucks gift cards for checking in... I haven't delved deeper but are they going out of business? SERVICES Going 4x a year for a checkup and cleaning, I get pocket checks on gum depth, like a report card on my teeth. I have a 4-step routine, and the checkups tell me which areas need better care on brushing and flossing. If the hygienist is not doing a good cleaning and not taking accurate measurements, that is a problem... which is likely what happened for the last 2+ visits. I had a throbbing and intermittent pain in my top right side, back 2 molars. Why I think the hygienists were wrong, they listed the depths at a 4-5, even when I went in the last week of June 2024. I talked about the pain, got x-rays and the dentist (Dr. Hart) did not seem to find anything - but she didn't really even check on my teeth despite the complaint, because I went to another dentist later, and they found a pocket depth of 9 in one area of the tooth. The Westgate hygienist listed it as a 5. so, I think a liar or slacker that just used my last numbers for the report. Moreover, if that tooth was at a depth of 9, when it had been a 5, then it hadn't been cleaned well 2 visits ago. That would explain why it was throbbing 3 months later... wtf guys?!!! I trusted you to do good work. Anywho, Dr Hart sent me to an Endontist (Renovo) to see if I needed a root canal, and she seemed excited about the possibility of billing and making a crown using my former (excellent) Metlife insurance. The endo didnt think I needed a root canal, just by hitting the tooth with a tiny hammer... there was a scan he could have done to check if it was fractured, but he didn't... just then billed my insurance a lot for hitting my tooth like a miner with a pick. The scan thing is important BECAUSE back at Westgate, the line Dr. Kics gave me was "I can't see if the tooth is fractured so I recommend extraction and a bridge" ... even though the normal thing is to start with smaller solutions first... after the 8K sales pitch, I asked for this emailed over along with the pocket check summary report so I could review. Second opinion on my issue with another dentist the next day... the put me on antibiotics and chlorhexidine (script mouthwash) to cut down the pain and pocket infection - which worked and suggested a root planing & scaling (gum surgery and deep teeth cleaning) ... kicker, Westgate had given me one of those a year ago on June 2023!!! These are supposed to happen infrequently. WTAF?!!! So long long story, I found a new place and DUDE the modern stuff that newer places have!!! They have 2x 3D printers to make crowns and mouthguards on site, 2 panoramic scanner machines that can detect dental fractures like the endo... etc. Stuff I suggested at Westgate but didn't know was commonplace at modern places nowadays. Westgate has some great staff, but its service levels are IMHO such trash.

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

Great dental care and great employees all around from hygienist, receptionist and Nick the dentist…read more Enjoy them professionally and as people. Always feel I am getting great care.

This is a great dentist office. They are extremely good at whatever you need done. It has always…read morebeen pain free and comfortable. The office is upbeat and actually fun. They get you in right away if you have a problem. I highly recommend them!

Just an update, new dentist and new hygienists Dr Trunnel and Esmeralda. Still the same careful and…read moreprofessional practice.

The staff is great. Dr. Luke took her time with me. It had been a moment since I was there and they…read morewelcomed me back. They were just glad I came in.

Dr. Tokunaga and his staff are extremely professional, kind, and accommodating. I have been going…read moreto them for a few years, to get fillings, a molar crown, and cleanings. A year or two ago they did a comprehensive dental exam and suggested a bunch of work (my mouth is sort of a disaster), which they graded from highly essential (like wisdom teeth extraction) to optional (basically, cosmetic fillings), which I really appreciated because it was an honest and well-explained assessment of my dental health.

I've been a client for 20 years. Their customer service and technology is top notch. The dental…read morechairs even have massagers built in. Also, they've recently installed large screen TVs above those chairs so you can watch Netflix! I was still watching an episode of The Office when my procedure was finished. I actually wished the appointment went longer to see the ending. Their staff and amenities make what normally is considered an unpleasant experience enjoyable.

Dr. Blaibel and her staff are amazing! I have been a patient…read moreof hers for 13 years, she is very professional and compassionate. Also my significant other has been a patient of hers for 6 years. Her staff is also very kind and professional, each procedure is thoroughly explained and throughout any procedure they make certain we are at ease. We feel like it is going to a dental spa every time we have an appointment they are the best!!! Thank you Dr. Bliabel and staff for all your kindness and wonderful work!! Nick Infelse and Karen Sheehan

Maha is great! Love how she explained to me about my teeth. Even when I thought I was taking great…read morecare of my teeth she told me not flossing regularly has caused me some damage. Also she advise me how I can care for them better. She was gentle with her delivery and didn't try to shame me. Happy to have her as my dentist

Terrible dentist. I could write a book of things the office staff and dentist did wrong, but I'm…read morejust going to say this- I had to have a upper immediate denture done, and I had to come back every week for a month just to get a decent denture out of the guy. Then after they re-aligned it twice in a month, a tooth broke off on Saturday night dinner........all in less than a month. Would you return to a dentist after that? NOPE!

Not a fan at all of this place. The office staff especially Ronda is a terrible person to deal…read morewith. She is rude and lies. The dentist is okay if you actually get him to treat you. However, the practice up charges and then commonly makes billing mistakes and are not apologetic instead rude about the fact that they over charged you. Happened to my family and I multiple times. We won't be going back to this practice. I do not recommend.

Great attitudes all around, good followup before and after appointments…read more Was able to see the periodontist in the same office only a few weeks later. I recommend to all of my friends. And I have been to a lot of dentists over the years.

I went to Impressive Smiles to get a new retainer made. The office is decorated very nicely and is…read morevery welcoming to a first time patient. I am told that coffee, drinks, and snacks are available even though no one showed me where they were. My mouth was scanned with their computer software and my retainer was made in their office. When it was ready I scheduled an appointment and the dentist made sure that it fit properly. I highly recommend Impressive Smiles!

WOW! I am a new patient here and pretty particular about my teeth. Amazing staff! Super clean…read moreoffice! Dr. Patel sat with me for a few minutes before my cleaning to learn more about me, share his background and uncover what I expected my cleaning results to be (not all dental offices leave them smooth!). Dr. Patel also filed down a tiny chip on my front tooth that has been a bother for a few years. They are a terrific dental office and I couldn't be happier with my cleaning. Thanks everyone at Lakemoor Dental in Arlington Heights!

From the owner: We are In-Network with Major Insurances. Usually Insurance covers 2 Cleanings a year. We are a…read moreFamily Dental Office with Orthodontic Services. All In One. Very Convenient. Give us a Call!