The staff is excellent and extremely patient. The hygenist is always cheerfull I love how detailed…read moreoriented they are and explain all aspects of your process. I truly love 1st Family Dental

1st Family Dental Mount Prospect office front desk and hygenist Marwah Gorgis very arrogant and…read moresays, "don't come if you don't like it". Is that the way to talk or deal with the patients without without respect? Marwah Gorgis always look for what insurance covers and try to bill everything, always take x-rays and don't even look at and she is very good Oscar level acting skills. The Dentist don't know anything, asks Marwah Gorgis , "are there any recommendations". The front desk person don't even know how to print. This place is very sick, not respectful, arrogant staff, argues and fights, having no patience, laughs at the patients. I don't recommend this office to anyone.

Not a fan at all of this place. The office staff especially Ronda is a terrible person to deal…read morewith. She is rude and lies. The dentist is okay if you actually get him to treat you. However, the practice up charges and then commonly makes billing mistakes and are not apologetic instead rude about the fact that they over charged you. Happened to my family and I multiple times. We won't be going back to this practice. I do not recommend.

This morning my cap just came off without any warning. The slightest touch of air on my exposed…read moretooth was more than uncomfortable. We found this office on Google and called and I was pleasantly surprised that they were able to get me in (not that I had expectations of any kind in terms of availability). The interaction from the phone call down to the moment I left the visit was superb. I have schedule our family with Dr. Favia for consultation and will be moving to this practice for all our dental needs. Kind and inviting staff, clean and inviting office, and quality care. Thank you Favia Family Dental!!

Such a blessing to find this place in an emergency. I had an issue with my tooth, I couldn't t…read morefind a Dentist that would take me without an appointment. They not only agreed to take me in, the actually called me up to have me come in at an earlier time. The staff was uber friendly and the Doctor is a straight shooter. Great attitude, we chatted up a little before he started to work on me. In and out- easy peasy. The fees are beyond fair and they even have a plan if you are uninsured. Very rare to find. They are now my go to office. My wife, daughter and son-in-law will be using SFD as well.

I highly recommend Suburban Family Dental to anyone looking for the best dental office around. The…read morefront desk staff is amazing when you walk in and Nicole (who did my cleaning) was the absolute best and made me feel comfortable rite away. Dr. Roman is the best dentist i have ever seen, he and his team make you feel like family from the moment you walk in. My family and I are so pleased and for the great service they provide

Great care, never feel rushed; everything is explained in a way in which I understand and am able…read moreto ask questions. The rest of the staff is just as great and still remembers my in-laws and husband having gone there for 25+ years.

Dr Salzberg and staff are awesome!!! We have been going to him for a long time. Highly…read morerecommend!!!

I cannot say enough good things about Dr. Kakos. He stepped in during a very difficult and…read morecomplicated situation to help my dentist remove a two-decade-old implant crown from an implant system that has long been discontinued and is no longer commonly worked on. This was not a simple procedure. The crown and abutment were extremely difficult to remove, and there was uncertainty about what would be found underneath. Dr. Kakos was willing to take on a challenge that many others would not, working carefully and persistently to help preserve my existing implant rather than moving straight to removal. His kindness, confidence, and willingness to help made an incredibly stressful situation much easier to handle. Thanks to his expertise and determination, the implant was saved and I can move forward with the next stage of treatment. I am truly grateful that he was willing to step in when I needed someone with the skill and experience to tackle such an unusual case. Thank you, Dr. Kakos!

My experience with the administrative staff at this dental office was very disappointing. The…read moresituation was handled in a way that I found unprofessional and disrespectful. Before my procedure, I was not informed of the expected cost. I had to ask for the pricing myself, and I was told they wanted payment even though the office had not yet confirmed all the details of my insurance coverage. I believe patients should receive a clear explanation of anticipated costs and insurance benefits before being asked to pay whenever possible. When I requested a better explanation of my bill, instead of taking the time to review it with me, I was told that if I did not pay, my account could be sent to collections. This was mentioned while I was simply trying to understand the charges, not refusing to pay. I found this approach intimidating and not reflective of good customer service. In particular, my interaction with Kelly at the front desk was disappointing. I found her communication to be rude and lacking professionalism. I believe the front desk staff would benefit from additional training in customer service, communication, and handling billing concerns with empathy and respect. Because of this experience, I have lost confidence in the administrative practices of this office and would not choose to return. I hope the practice improves its communication regarding treatment costs, insurance verification, and customer service so that future patients have a better experience. In addition to my own experience, it appears that other patients have reported similar concerns, including long wait times, appointments running behind schedule, difficulty scheduling or rescheduling visits, and frustration with billing, insurance estimates, and unexpected charges. Communication regarding treatment plans, insurance coverage, and out-of-pocket costs also seems to be an ongoing concern, as patients are not always provided with clear explanations before receiving treatment or being asked to make payments. Based on this experience, my family and I have decided not to return to this practice. I encourage prospective patients to carefully review their options and consider other dental providers to help avoid similar issues related to communication, billing, and customer service.

I had a filling and a crown done today by Dr Mirzamani and Barb. The experience was great - no…read morewait, no pain, very friendly. No lasting numbness and the filling and temp crown feel very natural right away. I am the one very happy patient

Great modern office! Sunny was my dental hygienist and did a great job! Very nice and explained…read moreeverything. 10/10 service, will definitely be back!

Their billing coordinater JULIE is The rudest and unprofessional person i have ever met…read more I have Aetna DMO insurance and confirmed via email before my appointment that the office accepted it. They replied that they did. Later, I found out they do not accept Aetna DMO and that I would have to pay. I contacted the office with my concern, and they told me they would resolve the issue and contact me within a few business days. I did not hear back for almost six months, so I believed the issue had been resolved. After six months, the billing coordinator called and said I had to pay $92, accusing me of not informing them that I had Aetna DMO. I clearly stated that I informed them I had Aetna DMO both before my appointment and on the day of my visit, and I have the original email as proof. She did not listen, insisted I pay, and threatened to send the bill to collections. She also accused me of not knowing what insurance I have. I was very upset and went to the office in person. She was not welcoming, did not apologize, and did not acknowledge that this was not my fault. She said she started the job in August and was unaware of the issue, and even said, "Do you want to argue all day?". Unbelievable . I did not want to talk to her anymore and then they said DR. Rhie will see me after she is done with the patient but did not show up, i guess she just wants me to leave asap. Later after adjusting my balance to $0, billing coordinator said, "It's done. You'll never have to come again, The tone in which she said this was condescending and made me feel looked down on. I found this behavior rude and unprofessional. I am very upset that they failed to acknowledge their error or offer an apology for accusing me

Office staff--awful Billing inaccurate…read more Dentist good Hygienist very good Rating is for office staff

I went for a cleaning, the office is a little difficult to find because it doesn't have a sign and…read morethe entry doors look like house doors with no numbers or signage. The office itself is super cute and clean, it looks brand new and the waiting area is something you would find on pinterest. The dentist is incredibly friendly, very thorough and delivers good and bad news in an honest and kind way - not in a way that makes you feel guilty or terrible like some dentists tend to do. I am returning here for my next appointment, I would recommend this place to a friend. I gave it only 3 stars because I am big on customer service. The receptionist ladies that were there at the time were two young girls (probably late teens) & while I was waiting, a patient called asking to reschedule his appointment for a later time that same day, when the girl who was talking to him placed him on hold to ask her counterpart if this was okay, the other girl got really annoyed and responded with "why?? You know what, no. No, he'll have to pay the rescheduling fee if he doesn't come in." once the girl who was helping him got off the phone they proceeded to talk about him making comments like "so much for caring about your chipped tooth!" "I know right? What's wrong with him??" I work in the customer service industry too and that is just unacceptable and unprofessional, we all have experiences with people we don't like but there's a time and place to vent, and its not in front of other patients waiting to be serviced and expecting you to be kind & understanding.

I just want to say I am never going to another dentist ever again. I have been to so many, and she…read morehas exceeded my expectations as a dentist above and beyond.