Not a fan at all of this place. The office staff especially Ronda is a terrible person to deal…read morewith. She is rude and lies. The dentist is okay if you actually get him to treat you. However, the practice up charges and then commonly makes billing mistakes and are not apologetic instead rude about the fact that they over charged you. Happened to my family and I multiple times. We won't be going back to this practice. I do not recommend.

This morning my cap just came off without any warning. The slightest touch of air on my exposed…read moretooth was more than uncomfortable. We found this office on Google and called and I was pleasantly surprised that they were able to get me in (not that I had expectations of any kind in terms of availability). The interaction from the phone call down to the moment I left the visit was superb. I have schedule our family with Dr. Favia for consultation and will be moving to this practice for all our dental needs. Kind and inviting staff, clean and inviting office, and quality care. Thank you Favia Family Dental!!

I've been looking for a new dentist since moving to Arlington Heights. I am so happy I found this…read moreplace. The office is very clean and inviting. Everyone I interacted with was so nice and genuinely seemed to care about my experience. They are thorough with their work and take the extra time to really explain things to you - both about your mouth and your billing. Insurance can be tricky and I've had issues with other offices not being transparent about pricing, but not here. They went above and beyond when I was accidentally giving them the wrong insurance information too. I'm looking forward to coming here for years to come for my oral health needs!!

My consultation with Dr. Tejani was promptly addressed and I was given an honest, helpful analysis…read morewith options to proceed. Even her reception team of Ashley and Trang was very sweet and helpful in lowering my potential anxiety.

Great attitudes all around, good followup before and after appointments…read more Was able to see the periodontist in the same office only a few weeks later. I recommend to all of my friends. And I have been to a lot of dentists over the years.

I went to Impressive Smiles to get a new retainer made. The office is decorated very nicely and is…read morevery welcoming to a first time patient. I am told that coffee, drinks, and snacks are available even though no one showed me where they were. My mouth was scanned with their computer software and my retainer was made in their office. When it was ready I scheduled an appointment and the dentist made sure that it fit properly. I highly recommend Impressive Smiles!

Dr. Orser is very talented. However I will have to be very careful to only recommend…read morepeople who can afford his office prices. He is extremely pricey, but his ability is the best. If you live on social security then this is not the place to go to.

I hate going to the dentist, otherwise I would give this office a 5 star rating…read more This office provides the most thorough exams I've ever experienced. They have all of the latest and greatest technology and the hygienist provided the best teeth cleaning I honestly have ever had in my life. They do offer aesthetic treatments in addition to standard dentistry, but other than being asked by Dr. Czapek if I was interested, he never tried to "Sell Me" on whitening or straightening etc. Recently had an old filling replaced and he provided the basic work that was needed, he made sure I was comfortable and calm throughout the process. Extra Perks: Free Coffee, Lattes, Hot Chocolate, muffins while you wait. Beautiful and clean office Front Desk staff that is warm, friendly, and efficient - Very helpful staff.

I was skeptical about the claims, but several friends recommended Nuvia. They answered all my…read morequestions during the initial consultation, and I am now 4-weeks post-op. The main reason I chose Nuvia was because they do everything in one place, and it actually was 24-hours start to finish! The staff was super friendly and helpful along the way. It is not inexpensive to do this, but when you consider that I've already spent more than half the total amount on 5 individual implants, where the crowns failed after a few years and had to be redone, it is a great deal. Can't recommend them highly enough!

To make a longs story short, I was willing to pay the 50,000.00 for dental implants. On surgery day…read morethey used anesthesia to put me out. When I woke up, the "nurse anesthesiologist" was beyond panicked and said that my blood pressure dropped and I turned blue during surgery and they could not wake me up even with drugs. I did finally wake up as they were about to put me on a stretcher and send me to the hospital. Then they immediately put in a wheelchair (was barely awake) and literally sent me out the door. The Surgeon cut my gums beyond belief, and this is how it ended. I have been put to sleep on many occasions, and this has never happened to me before. Pain? you have no idea! I filed a police report, drove home that same night, and went to the emergency room.

It's been about a year since my last updated review of Westgate and unfortunately, this one has…read morebeen triggered by some detrimental experiences and changes to my once favorite... now former dental practice. I have had a lot of dental work done, multiple crowns and two root canals in addition to a 2 root planing & scalings, and thus insurance covers a quarterly cleaning ("perio maintenance") vs just 2 per year. Also had my silver fillings replaced with ceramics... suffice it to say I know all the proc codes and am familiar with preventative, restorative and major dental tiers and how insurance and copay's function. This is relevant because of the recommendation from Dr. Kics (founder and owner) about a treatment plan on visit 3x the cost and plan pushed for a signature by one of the financing sales representatives (very like a car dealership) for about $8K (not factoring in my new dental insurance). Major dental work like the recommended bridge and 3 crowns would have to be delayed 6 months, but Westgate staff didn't mention this, or even care. They tried to get me to sign a contract at retail cost. Said they could discount it a little (no insurance or negotiated pricing factored) and pushed getting a credit line. I have plenty of credit, don't need more, but did not appreciate this pure car sales vibes money grab, no consideration. Corporate dental business model is what this is called, as I have learned in my recent dental search journey. Back to the story... Westgate has become insufferable and here's why. First, I started noticing odd changes in my last 2 visits. such as: HOURS Changed to corporate (weekdays only) and hours (7am to 5pm), no longer convenient early or late days or Saturdays. Asked about it and got some questionable "staff get more time with families" canned response... riiight. Split shifts are unheard of, and how did you manage the prior 4 years I have been coming here? AMENITIES Amenities in the waiting area... seem to be disappearing. The coffee is not stocked, the mini fridge with water and drinks are empty... no more Starbucks gift cards for checking in... I haven't delved deeper but are they going out of business? SERVICES Going 4x a year for a checkup and cleaning, I get pocket checks on gum depth, like a report card on my teeth. I have a 4-step routine, and the checkups tell me which areas need better care on brushing and flossing. If the hygienist is not doing a good cleaning and not taking accurate measurements, that is a problem... which is likely what happened for the last 2+ visits. I had a throbbing and intermittent pain in my top right side, back 2 molars. Why I think the hygienists were wrong, they listed the depths at a 4-5, even when I went in the last week of June 2024. I talked about the pain, got x-rays and the dentist (Dr. Hart) did not seem to find anything - but she didn't really even check on my teeth despite the complaint, because I went to another dentist later, and they found a pocket depth of 9 in one area of the tooth. The Westgate hygienist listed it as a 5. so, I think a liar or slacker that just used my last numbers for the report. Moreover, if that tooth was at a depth of 9, when it had been a 5, then it hadn't been cleaned well 2 visits ago. That would explain why it was throbbing 3 months later... wtf guys?!!! I trusted you to do good work. Anywho, Dr Hart sent me to an Endontist (Renovo) to see if I needed a root canal, and she seemed excited about the possibility of billing and making a crown using my former (excellent) Metlife insurance. The endo didnt think I needed a root canal, just by hitting the tooth with a tiny hammer... there was a scan he could have done to check if it was fractured, but he didn't... just then billed my insurance a lot for hitting my tooth like a miner with a pick. The scan thing is important BECAUSE back at Westgate, the line Dr. Kics gave me was "I can't see if the tooth is fractured so I recommend extraction and a bridge" ... even though the normal thing is to start with smaller solutions first... after the 8K sales pitch, I asked for this emailed over along with the pocket check summary report so I could review. Second opinion on my issue with another dentist the next day... the put me on antibiotics and chlorhexidine (script mouthwash) to cut down the pain and pocket infection - which worked and suggested a root planing & scaling (gum surgery and deep teeth cleaning) ... kicker, Westgate had given me one of those a year ago on June 2023!!! These are supposed to happen infrequently. WTAF?!!! So long long story, I found a new place and DUDE the modern stuff that newer places have!!! They have 2x 3D printers to make crowns and mouthguards on site, 2 panoramic scanner machines that can detect dental fractures like the endo... etc. Stuff I suggested at Westgate but didn't know was commonplace at modern places nowadays. Westgate has some great staff, but its service levels are IMHO such trash.

I would like someone to explain why you say the first consultation and evaluation are completely…read morefree, and then a month later I receive a $300 bill???? That feels dishonest.

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

Dr. Tokunaga and his staff are extremely professional, kind, and accommodating. I have been going…read moreto them for a few years, to get fillings, a molar crown, and cleanings. A year or two ago they did a comprehensive dental exam and suggested a bunch of work (my mouth is sort of a disaster), which they graded from highly essential (like wisdom teeth extraction) to optional (basically, cosmetic fillings), which I really appreciated because it was an honest and well-explained assessment of my dental health.

I've been a client for 20 years. Their customer service and technology is top notch. The dental…read morechairs even have massagers built in. Also, they've recently installed large screen TVs above those chairs so you can watch Netflix! I was still watching an episode of The Office when my procedure was finished. I actually wished the appointment went longer to see the ending. Their staff and amenities make what normally is considered an unpleasant experience enjoyable.

I cannot say enough good things about Dr. Kakos. He stepped in during a very difficult and…read morecomplicated situation to help my dentist remove a two-decade-old implant crown from an implant system that has long been discontinued and is no longer commonly worked on. This was not a simple procedure. The crown and abutment were extremely difficult to remove, and there was uncertainty about what would be found underneath. Dr. Kakos was willing to take on a challenge that many others would not, working carefully and persistently to help preserve my existing implant rather than moving straight to removal. His kindness, confidence, and willingness to help made an incredibly stressful situation much easier to handle. Thanks to his expertise and determination, the implant was saved and I can move forward with the next stage of treatment. I am truly grateful that he was willing to step in when I needed someone with the skill and experience to tackle such an unusual case. Thank you, Dr. Kakos!

My experience with the administrative staff at this dental office was very disappointing. The…read moresituation was handled in a way that I found unprofessional and disrespectful. Before my procedure, I was not informed of the expected cost. I had to ask for the pricing myself, and I was told they wanted payment even though the office had not yet confirmed all the details of my insurance coverage. I believe patients should receive a clear explanation of anticipated costs and insurance benefits before being asked to pay whenever possible. When I requested a better explanation of my bill, instead of taking the time to review it with me, I was told that if I did not pay, my account could be sent to collections. This was mentioned while I was simply trying to understand the charges, not refusing to pay. I found this approach intimidating and not reflective of good customer service. In particular, my interaction with Kelly at the front desk was disappointing. I found her communication to be rude and lacking professionalism. I believe the front desk staff would benefit from additional training in customer service, communication, and handling billing concerns with empathy and respect. Because of this experience, I have lost confidence in the administrative practices of this office and would not choose to return. I hope the practice improves its communication regarding treatment costs, insurance verification, and customer service so that future patients have a better experience. In addition to my own experience, it appears that other patients have reported similar concerns, including long wait times, appointments running behind schedule, difficulty scheduling or rescheduling visits, and frustration with billing, insurance estimates, and unexpected charges. Communication regarding treatment plans, insurance coverage, and out-of-pocket costs also seems to be an ongoing concern, as patients are not always provided with clear explanations before receiving treatment or being asked to make payments. Based on this experience, my family and I have decided not to return to this practice. I encourage prospective patients to carefully review their options and consider other dental providers to help avoid similar issues related to communication, billing, and customer service.

Greetings: For this…read moreoutlier review, I'm going to reflect on an amazing community asset: Arlington Heights Orthodontics and Dentistry. Please understand that I don't know much about other similar providers, but I will share my thoughts about the care provided for my two children over the years. When we needed braces for our son, the name we were given was Dr. Kemp. He is the definition of local legend, and he's earned those accolades the hard way: He created a superior practice and provides amazing care for patients and family alike. Dr. Hall is the other heavy hitter in the office. Impressive in all ways, working with skill and compassion. If you're like me, environment plays a huge role in experience. Their office is spotless, smartly decorated, and inviting. More importantly, the office staff provides exceptional customer care. You lnow you're in good hands with this team, which speaks to the quality and thought given to hiring practices. Finally, and most importantly, I can boil down my experiences here to one word: Trust. I whole-heartedly entrust my children's care in this field to Arlington Orthodontics and Dentistry. That should speak volumes to you if you're flying blind in trying to make a choice about selecting a practice. No pictures today out of respect for patient privacy. Until next time...tk Until next time...tk

There is no better place for anyone who needs to get their braces done! Having experienced another…read moreplace as well, this place is hands down the best place to get results and to be treated with kindness and patience. Whether you call them 4 times to reschedule or walk in they always greet you the same, with kindness and with warmth. Nicole is one of my favorites at the front desk. All the ortho docs are insanely awesome, there simply is no better place. All the staff also is great at what they do. As a 40 some year old getting braces, I will tell everyone I know this is the place to go. On a side note, the ambiance and cleanliness is top notch!