First time visiting Lisbon and this was an awesome experience…read more The hotel is new and just opened last year, great location as it is right near the river and by all the shops. The staff were so friendly--the gentleman that checked us in were very informative and even gave us great recommendations for things to see nearby. The room are very clean and maintained. My room has a small balcony facing the city. I loved the decor, contemporary, perfect size room.

We spent a week in Lisbon at this hotel and it couldn't have been any more perfect. The hotel is…read morepretty new and everything is pristine. The rooms and lobby are tastefully decorated. A/C worked well and was very impressed with the soundproof windows. It was so quiet even though we were in the heart of downtown. The beds are on the firm side but it didn't stop us from getting a good night's sleep. The location is really the best part. It's central and so close to most of the sights and it was so nice to be able to walk back to our room in the middle of the day for a little respite if we wanted to. I'm so glad we didn't end up choosing a hotel on a hill because we certainly did enough climbing/walking all over Lisbon! Check-in process was a breeze and the staff is hospitable and friendly. There is no breakfast at the hotel anymore but that didn't bother us. It gave us a chance to try some local spots in the morning before we started our day. I would not hesitate to recommend Rua Augusta and would happily stay here again if we ever come back to Lisbon.

This hotel was centrally located to the area, just blocks away from the river. If you plan to go to…read morea concert at the Lav, this location is a quick Uber drive away. Unfortunately, the images online make this place look more than what it is. For example, the outdoor pool is beautiful in the images but what you don't see is you'll be faced with cranes and construction. Rooms are incredibly small. Same with the bathroom. They look decent but there is really no room for your things. Staff is here and there. I did get great service at the bar and from the chef when I had requests. I also had a great experience with a gentleman at the front desk assisting me with directions locating things in town. Other staff tho struggled to answer simple questions about the hotel and seemed bothered by interacting with them. Hotel was clean, which is a huge deal for me but not going to give more stars for that cause for the price that should be expected. Overall it was an ok stay, but don't plan to stay here again.

This Ivens Hotel in Lisbon is spectacular! I wish I could go back. The staff were so friendly and…read morewelcoming. My room wasn't ready when I arrived, so I dropped off my bags with concierge until the room was ready. When I returned my room was ready and concierge dropped off my bags to the room so everything was ready when I entered. I received the fluffiest slippers ever upon getting greeted into my room. The balcony view was picturesque. The location is central and the restaurant onsite is delicious! I highly recommend anyone visiting Lisbon to stay here!

From the drive up to the front door, you will be treated exceptionally well as a guest at The…read moreIvens. Beautifully appointed with rich fabrics and texture with an accommodating staff. Guest rooms are typical size for a European hotel, u less you upgrade to a suite.

Our first palace hotel in Portugal. We love our flexibility able to stay at this luxurious hotel. I…read morewas surprised not many people stay here. It is comfortable and nice. The room is classic design to renaissance look. I like the breakfast included in the hotel. Parking is free at outside. The palace hotel just across Queluz National Palace. This is their extension side of the palace. If you stay there, please be sure eat at their king kitchen. The meal selection can add entree with all you can eat dessert on King table. We love this deal. The table is set around the chimney of the kitchen. You can walk below chimney and look up the chimney. I would recommend the duck if you come to the king kitchen for dinner. The hotel breakfast is great. It has a lot of choices. You can look out your window to check if the palace already open to guess in the morning. So you will be the few first entry to the palace. I think this is ideal location to stay a night and visit the palace next morning.

The hotel is beautiful and located in the middle of a bustling part of town, close to food and many…read morewalking areas. We were welcomed by Daniela who is professional, helpful and friendly. The morning breakfasts are managed by Clemencia who is a calming, friendly and sweet person. It's a lovely hotel and the staff are fantastic.

This small boutique hotel only has 19 rooms. It's located on a pedestrian path and is literally in…read morethe middle of everything. I was within a 5 min walk from at least 2 metro stops. Restaurants and shops were all around. A 10 min walk to some other major attractions. Literally close to everything. The room was very cozy and comfortable. Complimentary water is refreshed daily. The staff was super nice and wonderful. I purchased the wine tasting at the hotel restaurant for 40 euros and it came with 6 nice pours of wine and a cheeseboard. I loved this place.

I was looking forward to staying at this new Hilton property but I ran into a couple of issues…read more They were taken care of, but not with the best solution. The staff won't accommodate the guest if they are booked and they won't go above and beyond unless it is discussed internally and they can find a solution. At first when I checked in, staff was friendly and attentive. Once I reported that the AC was not working they thought it was user error. After them finally coming over to check and test that the AC was not working I was told I had to stay for the night in that room! It is unacceptable but then the staff discussed it and I was finally moved to a room with working AC and upgraded. Hence the 4 star review, because they did fix the issue, even though it took a while for them to offer the solution. The hotel is split in 2 buildings the one at the main entrance and the other on the back crossing the courtyard and the restaurant. It is nicely decorated, rooms are a good size, great toiletries and comfortable. It is close to the Time Out Market and other local restaurants and coffee shops, which it is a plus. I only had coffee to go at the restaurant of the hotel, but it was not great. Their breakfast did not seem that it had a good selection for the price point, but if you want convenience it works. Overall, a good stay close to many things and a grocery store within a 5 min walk.

I only had to stay one night, but it was a bit difficult. First, booking seemed fine. After a…read morecouple of weeks, I realized they never charged me for the advanced purchase. I contacted them directly to find out that they never confirmed my reservation because it wasn't paid. I paid through another portal but it felt weird. Regardless, I got my reservation. When I arrived, I checked in and they said that my reserved rooms were not available because they are booked. We did get an upgrade so I am grateful for that. They gave me a voucher for drinks at their restaurant. That was nice. The rooms were nice. Bathroom is quite large compared to another hotel we stayed. The location of the hotel is close by to places to eat and walkable to the Plaza (25 min walk). Breakfast was a bit lacking. They had a yogurt bar, fruits, charcuterie, pastille de Nata, and bread. You can order coffee and omelettes but it can take a bit of time. It was more akin to a continental breakfast in the states. Also! Do know that the hotel seems very discreet in signage. The name of the hotel is DUO, but the sign had it as duo with a very elongated "u". It looked more like a design than the word DUO. Interesting but I missed the hotel when I arrived.

Conveniently located across Praça do Comércio in the Chiado district. This hotel deserves all the…read morepraises. Pros and cons with luxury hotels- there's no loud and gaudy signs to alert itself; just a small subtle golden sign outside. Hahaha! The hotel blends so well with the area around it that it was honestly hard to find the hotel. We went around the square like 3 times; even the locals and the workers working around the area weren't sure where it was despite showing them the address. Nonetheless, I truly appreciate it when designers respect the surrounding areas and try to maintain the original parts and history of the place; choosing to inconspicuously blend instead of obnoxiously standing out. Walking into this beautiful hotel is like walking into a museum. I love the old things they choose to display and showcase. I commend the designers who try to mantain the beauty of old buildings and incorporate to meld history instead of choosing to modernize things. Our stay here was literally and figuratively on a whole 'nother level. Our room was in one of their mezzanine rooms- so it felt like we were in like a mini townhouse since it was a 2 level room. One is greeted with a small foyer and then stairs that lead to the bathroom and then the topmost landing to the sleeping area. We loved how it felt like we weren't in a hotel. Upon the arrival to our bedroom, we were greeted with a nice amuse-bouche of Lisbon's quintessential dessert, pastel de nata and a souvenir of the iconic azulejos. The attention to detail is apparent in every corner. While the impeccable accommodations were stellar, there was some thing that made our stay inhospitable. Unfortunately, the people in the front desk left quite an unpalatable impression on us. Most would consider it wise to put a friendlier face at the front end of such an establishment. A welcoming face and an affable and understanding demeanor to weary and confused travelers would be a wonderful warm welcome!! However, this was not the case. The front desk people need some refresher course on their pleasantries and welcoming skills. Good thing this was not the first hotel we stayed upon arriving to the country!! We immediately wished that we had gone back to The Lumiares Hotel & Spa in Barrio Alto. Despite that place being busy and at the center of Barrio Alto, the staff there truly were hospitable and engaging; night and day difference compared to this one. I understand that the hotel could be busy but there's a difference with attentive staff on busy hours and just plain aloof. There were 2 gentleman and a lady who were in their desks. I observed all 3 of them sitting coldly in there while they were ent about their routine. There was another elderly couple standing with us when we were waiting for our turn to get checked in, and the guy on the other desk just sat there while his other colleagues were going about their work. Let's give him the benefit of a doubt... He could be busy or maybe not able to check any of us in, but one could argue that it's still not hard to provide some friendly support or maybe asked the other guests if there was anything that he could help with while we stand there. I mean offer the poor lady with a cane a chair perhaps while her poor husband was trying to coral their luggage's, the guy could've called a bellhop to help them. Regardless, the lady who checked us in was business as usual; all cold and quite unwelcoming that she couldn't even be bothered to try and work up a mere smile so she could appear acutely affable. After all, you are in the hospitality business and the face of the establishment being situated in the front. Thankfully, interacting with the front desk was a short one. Despite all that, I hate to highlight that debacle because the rest of the staff were wonderful! They were welcoming and friendly. Whenever we had our breakfasts, we were always pleasantly greeted. The servers and the kitchen staff were attentive. Despite being busy, they took their time to answer and explain some of our questions and sincerely asked us about our stay. Our server was delightful & genuinely curious about our trip and was kind to give us ideas and suggestions. We heard her have the same pleasant interactions with the other guests and impressively in other languages. Overall, besides our front desk fiasco, we still enjoyed our stay here. Fortunately, our interactions with the rest of the staff thankfully overshadowed the unpalatable experience we had with the front. Shout out to the security, our bellhop and the servers at breakfast.

We booked this wonderful hotel for a 4-night stay and loved its perfectly central location within…read moreCommercial Plaza in Baixa, across the Tagus River and a short walk to Chiado, Alfama, Pink Street, etc. A short walk takes you to Rua Augusta, a gorgeous pedestrian street lined with shops and restaurants. The hotel serves a great daily breakfast with plenty of buffet options and made-to-order items. Plus, late-night owls will appreciate the drinks, coffee, and teas available. Highly recommend for a convenient and comfortable stay in Lisbon.

Location is everything! This hotel is inside the Santa Apolónia train station and next to the Tagus…read moreRiver. From here everything can either be: walking distance, bus stop located outside, taxi and ride share area. I loved everything about this hotel that I booked its twin sister in Porto. I love that the mini bar is included in your stay, I was able you stay hydrated. The staff was amazing as well. Nadia helped me book a Fado show during my stay. Would recommend everyone to stay at this 5 star hotel.