The hotel facility is lovely, including the spa area and restaurant. Great views of the city from the rooftop restaurant area. That said, this hotel does not guarantee you get what you booked and refuses to work with you to make it right.
We booked a "double room with terrace and view" and were given a double room on ground level without a terrace and only a view of the sidewalk. While they did eventually change us to a room with a terrace and view two days into our stay, they never refunded us the rate difference between the rooms, which was €256. So, essentially, we paid for a double room with terrace view for 5 nights and only received the room we booked for 3 of those nights.
Like I said, the hotel itself is great, but be warned, you may not receive what you book and they will not do the most basic customer service to make the situation right. We patiently tried to work with the employees at the front desk and emailed the managers, politely asking that they correct the situation and reimburse us the difference in rate between the rooms, and they never did. read more