This was my son's first dental appointment and the experience was excellent! The team was super…read morekind, calm and engaged with my child. They gave clear directions he could follow, made him feel comfortable and provided excellent care. I thought he had a cavity but it was a stain that was cleaned quickly. I made an appointment for six months out and I look forward to bringing him back! Thank you Up Valley Pediatrics Dentistry, we'll be back

From the owner: Up Valley Pediatric Dentistry, led by Dr. Kim Nichelini and Dr. Angie Ring, is dedicated to…read moreproviding high-quality, individualized care in a warm, kid-friendly environment. Our team partners with families to deliver gentle, comprehensive dental care that supports each child's comfort, confidence, and long-term oral health. With a strong focus on prevention, education, and early intervention, we help children build healthy habits that last a lifetime. Using modern techniques and a compassionate approach, we ensure every visit is positive, empowering, and tailored to your child's unique needs. From routine checkups to specialized pediatric treatments, we're committed to helping every child feel safe, supported, and excited about their smile.

Ya'll ready for a superhero/save the day story? Well, here it comes…read more So, Dr. Angie and the staff at Napa Pediatric Dentistry are absolutely amazing. I hope they all move to Illinois so I can have them be my kids peds dentist location. My family and I were in Santa Rosa for a family wedding. The wedding was on a Sunday and my 23 month old daughter was the flower girl in the wedding. Sunday morning at 7:30AM my poor girl tripped into a set of stairs and knocked several teeth loose (one horribly loose). After some emergency consultation on Sunday we knew we had to wait until Monday morning in order to attempt to have someone see us. I called atleast 2 dozen Dentists, peds dentists, and periodontists within a 30 mile radius on Monday morning and every location was either closed, docs were gone or they didn't see kids. I was lost. My baby girl was in pain. And I didn't know where to turn. Fortunately, Dr. Angie's office was recommended for me to contact by one of the practices that couldn't see me. It would be over an hour drive but after they heard about our situation they vowed to try and squeeze us in. Keep in mind they had a fully booked day and were short staffed. We made the drive and they squeezed us in between patients, all while respecting the appointments and privacy of their current patients (not an easy task to do! I was impressed). They did a visual examination of my daughters teeth and knew xrays were needed right away. After Xrays, it was apparent that a tooth needed to be pulled. My wife and I already knew this and so did Dr. Angie and the team, but proper examination was needed. My poor girls teeth looked rough and it had to be done before we headed home. Dr. Angie and her team exceeded any expectation of bedside manner, love, care, comfort, and expertise that I had walking in there that day. We completed the procedure and 10 minutes later, my daughter was visibly doing better. We are home now and she is a happy girl. We have to keep a close eye on the other affected teeth, but she would not be where she is if it wasn't for Dr. Angie and her team. If you all decide to move to Illinois, I will be the first to sign up my kids as your patients. You brought more than just care to my baby girl, you brought it to all of us. Thank you! Thank you! Thank you!

Ok first off, OMG THEY ARE AMAZING!…read more My 2 year old always puts up a struggle when we brush his teeth in the morning and in the evening. He was a bit hesitant when we walked in but the assistant (sorry I forgot her name) was so gentle, sweet, and really caring. I seriously thought he would be fighting the entire time and he literally let her look at his teeth with the mirror and all the tools without a fight/cry/whine! Hands down the best experience... FYI, it was his first dentist appointment!

Dr. Susie Ryan has been great with my daughter. She is patient, kind, and understanding, and has…read morealways been so accommodating with my endless questions and the occasional need to reschedule. Most importantly, she has done an excellent job. Most recently, my daughter's cap fell off her filling on a Saturday, just two days before starting school. My daughter was scared, and I was desperate to figure out what to do. I texted Dr. Susie, and she responded right away, walked us through what to do in the meantime, and told us she would see my daughter first thing Monday. Monday was a day off for her office, and she wasn't even sure if she would be able to get her assistants to come in, but she still made sure my daughter was taken care of. We went in Monday, and Dr. Susie was able to put the cap back on with no issues. She even followed up with us the next day to make sure my daughter was doing okay. That level of care means so much, especially when it comes to your child. Dr. Susie is extremely knowledgeable, and someone I completely trust with my daughter's dental care. We are so grateful for her and her entire team.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

My three kids have been coming here since they were toddlers, and the experience has always been…read morewonderful. Dr. Nunez and Dr. Gupta are both wonderful, gentle and caring with the kids. Highly recommend!

We are so thankful for Dr. Austin and his amazing team. My 1 year old son had a tongue tie…read moreprocedure to help him with swallowing solids. Dr. Austin and his staff got us in quickly, were thorough, and went above and beyond throughout the entire process. We are beyond grateful and my son is now swallowing without any issues. I can't thank you all enough. Thanks for everything!

My 9 year old had not seen the Dentist in more time then I'd like to admit... he has extreme…read moreanxiety and is very sensitive to light and sound. The entire staff made us feel so welcome and comfortable. Squeezing us in at an earlier appointment from the start. Getting checked in quickly with Sarah and Gina at the front desk! Chelsea had so much patience and explained every little step to my nervous guy as she cleaned his teeth AND successfully got his x-rays. Dr Shaffer was a very calming presence and everyone respected my sons boundaries and never pushed or rushed him to get anything done. Not to mention the facilities and the aesthetic of the place looking amazing. I'm so glad my son has a place like Howdy Dental to put him at ease. I highly recommend them.

I don't normally leave reviews, but this was just unacceptable. Took my daughter to Howdy Napa…read morethinking it would be a fun, kid-friendly experience. Instead, she was left lying in the chair for over 30 minutes--no explanation, no reassurance, nothing. Just sitting there, staring at the ceiling while I kept glancing around wondering if someone was going to acknowledge us. When the dentist finally came in, the cleaning was so quick it felt like we were just being rushed out. And here's the kicker: my daughter still had visible stains on her teeth when we left. Isn't the whole point of a cleaning to actually clean? And don't get me started on I believe her name was Sheryl at the front desk. I mentioned our concerns and got a fake smile and the most passive response imaginable--like we were just being dramatic. Absolutely no urgency or care. For a pediatric office, this place seriously lacks warmth, professionalism, and basic attention to detail. It feels like a gentrified money laundering scheme. We will not be returning.

I've taken my sons to this dentist for the past year and always had a good experience, the dentist…read moretreats them with care and the staff is friendly as well. Recommended if you are looking for a new dentist.

Front desk is very rude. Dental care is fine- never experienced su h terrible Custer service.read more

I called to see if they were accepting new patients I was told by the receptionist yes but that…read morethey have a tight network and anything out of network you'd have to pay put of pocket which didn't work for us because we like going to the dentist under our preferred network to get the best benefits. If they are in your network I'd say give them a try from reading their reviews they seem like a great place to care for your children's dental.

Eastshore pediatric is the BEST! They make all my boys visits so smooth and easy on me. The 3 of my…read moreboys have been coming here since they were toddlers and I can assure you they give 100% care each time with little prizes for the kiddos at end of every visit. Dr Kim and Dr Thea, along with the staff are AMAZING.

My child has been seen by this office for the last 6 years. This experience i just had with her…read moreoffice due to my child needing dental work is disappointing. This office uses an anesthesiologist named Dr. Ramos and I had a horrible experience with dealing with her and her assistant Janine when needing some additional clarification for a procedure my child needed, and zero contact with Dr. Ramos as well. Dr. Hsia did not do anything to assist me with getting this worked out and actually refused to continue care for my child after 6 years of doing so when there was no issues with her it was just the anesthesia team which is odd. Wouldn't you think the dentist that has been caring for your child for 6 years would do everything they could do ensure that they remain their patient? Nope... she didn't care in the least to assist with the anesthesiologist that they willingly use for their patients. If your child needs more than just a cleaning i would suggest treading lightly as asking clarifying questions is an issue for this team. As a parent its your job to advocate for your child and If you want a dentist for your child that will care for them and also throughout the process assist you and reassure you that your child will be safe and cared for I would recommend against using this office. I hope that Dr. Hsia realizes how great her receptionist Lourdes is and treats her good, because the way that she handled this disappointing interaction was far better than Dr. Hsia and Dr. Ramos & Janine Combined.

So glad to have a pediatric dentist in town!…read more Front office very friendly and made scheduling, and checking in/out a breeze. Dr Lynn was thorough and patient, explained everything in a way that was really easy for us to understand. Our toddler started out very apprehensive but ended up doing ok, and ended up not even wanting to leave so he could spend more time playing in the lobby. Afterwards he said he would be ok going back again. Definitely a win!

My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

I'm extremely disappointed with my recent experience with this dental office. I want to start by…read moresaying that previously I had not had any major issues with the office, although I had noticed that their procedures seemed to be priced on the higher side. Unfortunately, this experience completely changed my opinion. I paid a $300 deposit for my son's dental appointment. I did not cancel or miss the appointment. We showed up as scheduled, but my son was unable to cooperate, so the services were not performed. When we scheduled another appointment, I was required to pay another $300 deposit instead of having the original deposit applied. Ultimately, I lost $600 in deposits, despite the original treatment never being completed. I spoke directly with the dentist and explained the situation, hoping she would understand and work with me. I did not feel that she showed any sympathy for my situation whatsoever. She ended our call without telling me directly that the money would not be returned. Instead, she had her front desk contact me afterward to inform me that the deposit would not be refunded. I found that extremely disappointing, especially after I had spoken with her personally about my concerns. There was also a major lack of transparency regarding the anesthesia charges. The anesthesiologist told me the dental office had informed them that my son's procedure would take three hours, and I was being asked to pay the full anesthesia cost based on three hours. When I questioned the dentist directly, she told me she could actually complete the procedure in two hours. Had I simply paid what I was originally asked to pay without questioning it, I would have paid for an additional hour of anesthesia that apparently was not needed. That situation made me question the transparency of the entire billing process. Between losing $600 in deposits and discovering the discrepancy in the estimated anesthesia time, I no longer felt comfortable moving forward with this office. I tried to resolve this directly with the dentist before sharing my experience publicly, but unfortunately, nothing was resolved. I fully expect the office may respond to this review with an explanation or justification, but I wish that same effort had been put into actually resolving the issue with me when I contacted them directly. A response to a review does not change the fact that I lost $600 or address the concerns I raised. Based on my experience, I strongly recommend that parents get all deposit policies, procedure costs, estimated anesthesia times, and refund policies in writing before paying anything and ask all the questions you have.

Wonderful staff, very caring. Dr. Tetz replaced a bridge…read moreperfectly. I would highly recommend this office, if you want a topnotch dentist.

Great staff Great dentist.... She is wonderful, plus she…read morecares The dentist always wants you to have a good experience... there is no pressure nor pain, on her dental work.