If you have your documents in check and an appointment this place will serve you well. It's clean had bathrooms and got the job done for me. Be sure to book your appointment online or you'll be rejected. read more

Paid almost a $100 for my driver license, said that it will come in 30 days, never received it

They don't even deserve a star! worse service from the doors officer to the window employee. And those by the window don't give you clear explanation nor guidance they should be retrained !!!! I took someone in for the test he passed the test but I left his proof of address in my car ( ... i went out to grab the proof of address 5-10 min to walk across the parking lot) and when i came in the lady refuse to take us just because it was 4 pm. bare in mind they close at 5 pm and we were the only person in already and in line. I m against what Doge is doing but honestly if this are the kind of employee the government or the state has, its sucks!!! I will definitely agreed with them submitting what they do. I just hope not to see the same UNPROFESSIONAL employee if I ever have to go back in there! read more

Aurora, CO DMV - Departments of Motor Vehicles Near Me - Aurora, Colorado

If i could rate a zero i would. Horrible and i mean HORRIBLE service these people have like 4 people working when there at least 30-40 people in line they got to attend don't ever come here. read more

After death in family, Came in for a permit renewal, (mind you under 21, so no renewing online) for airport, late notice. Women with blondish hair at the entrance; extremely rude! Decides to say "you finally decide to get up and renew?" Very unprofessional and unnecessary to ask or assume any circumstances, because you don't know what people may have going on in their lives. Don't work customer service if you can't be polite or add some type of value to lives. read more

I'm writing to express deep concern regarding the poor customer service experience at this DMV location, especially towards non-English speaking individuals. There was one employee in particular--working at Camera Station C--who was extremely rude to Spanish-speaking customers. If someone didn't understand something, instead of helping them with patience or offering a solution, he would just repeat himself louder and ask, "Do you speak English?" in a demeaning tone. This kind of behavior is unacceptable, discriminatory, and completely unprofessional. It is extremely disappointing that no interpreters are available on-site, and that not a single clerk appeared to speak any Spanish, especially in a community where many residents are Spanish-speaking. Why is there no system in place to assist people who don't speak English? Why aren't the clerks trained in basic Spanish or, at the very least, taught how to communicate respectfully with limited-English speakers? Secondly, the process for calling people up to the camera stations is chaotic and inefficient. Clerks are yelling people's first names across a loud, echoing room where visibility is blocked by the large picture screens in front of each camera. This makes it very difficult for customers to see who is calling them or even hear properly amid all the noise. It feels completely disorganized and stressful for everyone involved. This experience was not only frustrating, but deeply disheartening--especially watching how others were treated. I hope this location seriously re-evaluates its policies, staff training, and systems for serving the public respectfully and equitably read more

This place is terrible with telling people what they need and owe, won't alert you that the retest is cheaper so you end up paying the original amount again, also didn't know you would have to pay up front for having to retest they should alert you beforehand, plus everyone's in a shit mood read more

Testing area was a joke. Too many people crowded into one area with people talking while I was taking my test. Very disruptive environment for test taking. Lay out of the "office" is confusing and congested making it difficult to see what line you're in and where you need to be. Difficult to hear the clerks call who's next behind the glass and even more difficult to hear them when you're standing in front of them. Grubby, dusty and dirty place. Most of the clerks were nice, minus the grumpy old guy trying to pick a fight with one of the customers there. This location is too small, too understaffed and too grimy for the amount of people they need to service. Go elsewhere if you can read more

People answering your question! Treading customers like dirt. Acting lazy and hateful because you are there. Like jumping from behind and getting you for being there. read more

Ever since appointments were implemented for covid they got lazy. Tax dollars pay for someone to stand at the door and turn people away without an appointment . We need Services now not in a month if you need a driver's license or passport . They no longer welcome walk-ins and they talk down to patrons. They don't appreciate their "sit on my fat ass" jobs. Lines still out the door. They're so sure of everything that proving there incompetence wrong gets rude remarks and trying to argue the facts are wrong just so they dont have to work hard like the rest of us. Remove the democratic liberals out of the dmv and install patriots who WANT the job and WANT to help people, not KARENS the shit on people like the royalty. read more

0 f*ucking stars. This place is shit. The employees are a joke. This place is horrible. Told they are talking walk ins @6am. I show up 550am only to stand in line for an hour and a half in the freezing cold to then be put on a list and told a time to return hours later!? Is this a joke? Why not 6-8am they take walk ins before regular hours? So anyone who has a job to go to later you're f*cked because you just waited in line @6am because they said they are talking walk ins just to find out you have to come back? This is why people hate the dmv. Rampant stupidity. read more

Horrible reps, misinformation, and I couldn't even get in until the security came out of a locked door asking if I had an appt. Went around the building twice looking for an unlocked entrance or a sign pointing me to one and nothing. read more

Wow, from making appointments online to the great customer service the day of our appointments, I applaud your efficient & user friendly system. We moved from HI & were so impressed! Keep up the good work. Adrian was especially helpful. read more

Had an easy visit to get my DL last year. You have to make sure to check in online or on the booths. Don't just wait in line, you'll end up wasting time. The staff was nice and easy to work with. Parking is tough since it's shared with a Driver School. read more

Was the easy to make an appointment once your there out with in a 1/2 half which use to usually took 8 hours. This is my new way to DMV

The customer service was friendly, but the system went down 3 times during my visit here. Been here over 2 hours trying to get an out of state transfer of a license. Took about 1.5 hours before my number was called, now looks like another 30 minutes or so just to have my picture taken. All in all, probably a 3 hour experience once I walk out the door. They could do with more employees and a system that doesn't crash consistently. read more

I renewed my driver's license in less than 30 minutes and I did not even have an appointment. They were really nice and efficient. I was expecting to spend 2 hours there but everything was very quick. read more

I came here on a Tuesday morning, about an hour after they opened (and with my hubby & toddler!). People were already waiting, which I was not surprised. I've come to not expect too much, because let's face it, DMVs are those type of places where the lines/process seems to take forever, much like the sloths in the movie "Zootopia". No sloths here. First you go through a line to figure out where you need to go. The important thing is if you have a question, ask! There's no use in going through a line to get the wrong ticket to go to the wrong place. Fortunately, my hubby was with me and he had already gone through the whole process the week before. I was getting a new drivers license because I still had my old one from out of state. The line was going pretty quickly (at least for what I was there for). Took about 30 min from getting my number/ticket.... to getting to the gal that helped me. She was super nice, and friendly. As she got all my documentation, the credit card system wasn't working. This is not the fault of the employees. I wasn't planning to wait until it started back up again, but my hubby found an ATM and got some cash. When the systems go down, everything goes to a halt. They can't process anything, and even though they took my cash (which if for some reason I had to leave, they would have given my cash back). Fortunately within 30-45 minutes, the systems went back up again. You can imagine the bottleneck of people. So once things were back up, it was another 30 min until I got my picture taken and I was out the door with my temporary DL in less than 2 minutes. My DMV Tips... When you go to the DMV: 1) know what you are going to get 2) have ALL the necessary documentation + extra documentation just in case the other ones aren't valid 3) have several forms of payment (credit card/check & cash) 4) be patient and friendly 5) be prepared to keep yourself busy (reading material, smartphone, snacks/something to drink, toys if you bring your toddler etc) 6) give yourself at least 2-3 hours.... And be surprised if the wait is faster! 7) go in the middle of the week (not a Monday)! Overall this was a great experience. If there were no hiccups in the system, I should have been out of there in an hour. Kudos to the staff at this location! read more

Efficient, fast and mundane is a way to describe this office, although everyone was very nice, even though it was decorated in DMV Blue's and Gray's prison colors. I went in to obtain a Colorado ID (someone in my house is attending college and needs this identification) and wound up surrendering my California Driver's license because you cannot have both. There are basically three booths at this carnival. The front booth is where a woman asks for your purpose and hands you a ticket. The second booth is where you hand over your documents to be processed and take a short eye exam. The big question of the day is directed towards your internal organs, and if you wish to share them with strangers upon your arrival in the cosmos. The third booth is where they call out your name like you ordered a hamburger and fries at a dark biker tavern, and the purpose is to pay and have your photo taken. My headache began at this office and ran through the day, otherwise they would have gotten four and a half stars. All hats, coats, sweaters, glasses and additional paraphernalia must be removed to obtain this procedure. I waited to see if my name would be announced loudly and in the correct form. It was but I feared punishment upon approaching the bench. No punishment was given but for sure having the vocal capacity to ring out everyone's name all day long must take a toll on the vocal chords and the facial muscles. The job qualifications must ring out true, with specific instructions in the following manner: 1)The need to scream out names in a shrill voice like one is watching a horror movie. 2)The need to project one's voice loud and off pitch across a crowded room and alert people by the back wall. 3)The need to avoid eye contact at all costs and address people as objects. 4) Be able to intimidate people to remove their outerwear and stand stiffly by the white screen for a photo shoot. 5)Be able to shout out the same litany hourly like a broken record without fatigue. 6)Be able to dismiss people like farm animals for slaughter when their job has been completed. A word of advice: If you are under 21 and wish to obtain a Colorado ID, you can do this on your parent's paperwork, just show up. If you are over 21, arrive to obtain the information that requires you to become a resident. It sounds very complicated. My oldest is neither a tribal chief, a veteran, nor has she been ordained or 'traveled up the river,' with a release letter, so to speak, so this process might take a while. read more

Aurora, CO DMV - A big tv to watch for your turn - Departments of Motor Vehicles Near Me - Aurora, Colorado

I have lived in Colorado all my life and this is the only DMV I ever went to. Grew up hating it because everyone was always so rude like they hated their jobs but management has done a great job turning this around. We went to get my daughters driving test today not realizing they recently changed the rules about appointments only and we were a walk in. The first person we dealt with was the supervisor (I regret not getting her name now cause she was so kind and patient). She said she'd see what she could do and put us on standby. The next gentlemen we worked with us equally as kind and helpful. The driving instructor was even spectacular. They all deserve the greatest acknowledgment. They turned what could have easily been the worst day for my daughter and me into one of the best days of her life. And we were in and out in just a few hours. I had taken the whole day off but was able to make it back to work. Thank you again for your kindness and efficiency. read more

Very friendly people and very efficient service. We used the website to check wait times and were in and out in 15 minutes! https://www.colorado.gov/pacific/dmv/driver-license-office-locations read more

Showed up an hour early. Waited in line and our number was being called within 10 seconds. My husband and I were in and out within 30 minutes for both of us to get new licenses. Everyone else within the original line had been helped by the time we left and everyone there was so nice and helpful!! It's a bit of a drive from our house but will be coming back for future license needs. read more

Shout out to the sweetest, kindest lady who was giving out numbers for the waiting line today! You are awesome!!! Prior to this visit we have been here before but was informed that they take appointments online only. (we live 2 hrs away). We came back a week later, which is today, and was rejected at the clerk's window because we had 1 document that was missing, which was never mentioned when we made appointment, and they refused to help us print it out or even emailed to them, and told us to make another appointment! We were so frustrated!!! But this lady who was giving out numbers, she went above and beyond to makes sure we got our issued solved so we won't have to go through the trouble of coming back in another week or 2! Im sorry I didnt get your name but lady, May God bless you for the kind help you showed us today! 5 stars for you!!! Today, you made our day better and reminded us that there are still kind and compassionate people out there thank you! read more

I had the best experience at this DMV! Coming from CA, where it's common to spend 4-5 hrs WITH an appointment, I honestly found this place extraordinarily. The people that work there are very friendly and helpful, the whole place is calm and orderly. There was no one yelling angrily about how long they've been sitting. I spent about 15 minutes there getting a real i.d. and honestly it was a great way to start my day. read more

Incredibly busy!! Best thing is to make an appointment and wait for the date! Came with my son for his permit and after standing in line waiting a while I was told I could go to kiosk to register in for appointment Thank goodness the main line was insane! The lady at counter was very nice & fast. All kinds of people from this world here so be aware. read more

Never had such a smooth experience in a DMV. The only weird thing was, I had an appointment and still had to wait in line. That was because of appointment-only interviews, so reckon they had to. Overall thank God it was a good experience. read more

This DMV is amazing if you have an appointment. I made an appointment for 8:15 AM, checked in at 8:05 AM, and was out of there by 8:20 with everything completed. Just make an appointment! I went to www.colorado.gov/apps/dor/dmv/smartstart/cardCenter.jsf read more

Renewing your license with an appointment was painless! The staff is so efficient and polite! It only took my husband and I about 10 minutes to complete the process. read more

Worst costumer service ever. It's a waste of time going to get what you need. I've made 2 appointments here and they always have an excuse that they need more and more and more documents. It should not be that hard to get my first time ID when I have my birth certificate, my social security card, and 2 proof of address just how it's required on their website! Horrible place don't know what they're doing. read more

this lady is really being rude to me and my sister while I'm trying translate the question to my sis due to she's not good in understanding English very well, yet she said I'm trying to give her answers like come on she's been driving back Fiji for five years already. read more

Fast, friendly but FILTHY! I can after work at 4:30 to renew my license. I was out by 5. They are quick, efficient and very helpful. The entire place from the floors to the chairs to the bathrooms need an EXTREME CLEANING. read more

I got there Friday morning about 7:45 am. They open at 8. Already a pretty long line. I would guess 40- 50 people ahead of me. But when they opened the door the line moved quickly. Someone helps you to take a number when you first get in. I was prepared to be there a while. I was getting my license renewed. They really have it together at this one. I was out the door by 8:45. Very pleased. read more

I would advise everyone to either set an appointment or come right before they open . The ratio of the amount of people working vs anyone showing up to be serviced is ridiculous. One slow person for a long line . Wow. Seems like they took advice from the sloths in that Disney movie Zootopia. Smh soooo slowwww. read more

This DMV is extremely, extremely busy and kind of sketch during its rush hour. I went on a Monday around 11am and people were complaining they had been there over 2 hours. I made an appointment to get a new license and was in and out in 25 minutes. Received my new ID in 7 calendar days. Point of story: make an appointment. read more

My wife, who needed a new Colorado ID, and I arrived at 7:50 AM on 5/24/18 and waited outside with about 24 other folks. Doors opened promptly at 8:00 AM and we were walking out, task completed, at 8:23 AM. Each of the four persons who helped my wife was pleasant, professional, and efficient during the brief process. My compliments to these folks. read more

Friendly staff but one of their attendants miss registered my voter party affiliation and added the wrong number to the address on my license. Had to wait an extra 15 min while they sorted out those mistakes. read more

Not friendly. Lady had attitude. She didn't listen to what I was saying to her. Now I have to go back. Welcome to Colorado. May move back to where I came from and take my tax dollars too. read more

I took my elderly and disabled father to this location to get an ID card. I cant make appointments for him because his health is so up and down so I had resigned myself to a full day experience on the day he felt best to go in. That day was today. I just have to say it was the very best DMV experience of my entire life! The line was long when we first walked in but a nice security guard noticed us in line(my Father is frail with oxygen and a walker) came over to us and just took us to the front desk past the line, no questions asked. Then I gave the gal the limited paperwork we had proving his address(he lives in an assisted living facility with all utilities included, no credit cards and everything else is in my name and comes to my house) I was worried they would send us away but they were quick to review and to make the exception to take his recently signed resident contract and letter of accommodations from the assisted living facility. They then moved him to the front of the next line, processed his paperwork and took his picture. This all happened in less than 30mins! While I noticed the nasty looks from others who had been waiting I am just SO grateful to the employees of this facility for making this such a positive experience!! Now my Dad can enjoy one of his few good health days!! It is SO nice to see people doing the right thing for people who need it! Today my faith in people was restored and that includes my faith in the DMV overall too!! Kudos and thank yous to the entire team at this location! read more

If you are looking for a DMV around your area and this one pops up, look elsewhere. Not only did I get rejected twice after scheduling appointments because the staff "didn't have one in the system", but the manager is one of the rudest individuals I've ever spoken to. I was constantly insulted by my road test instructor who wrote up a fake report of my test. His directions actually got me lost at one point, to which he blamed me. This was the worst service I've ever had in any establishment. read more

Not bad for a dmv. They have a large population they are taking care of but they do it very professionally. The crowd management was impressive and if it wasn't for my own screw up (getting in the wrong line) I would have been in and out in less than 30 minutes. They open at 8 so get there early. Like I was there at 7 and I was still about 10th in line. By 8 the line stretched behind the corner of the building. read more