I recently moved to Rio Vista and was excited to try New Image Salon after reading so many positive…read morereviews. As a new client, I was hoping to find a stylist I could return to regularly. I don't mind paying premium prices for excellent service--in fact, I expect a premium experience when I'm paying around $50 for a haircut. New clients are an opportunity to earn a loyal customer, but I left feeling dismissed and unimportant. I booked a 4:30 p.m. appointment, arrived early, and still had to wait past my appointment time. There were several other clients waiting as well, so it felt more like waiting for a medical appointment than a salon visit. Andrea cut my hair, but the appointment felt impersonal from the beginning. Although I knew her name because I had booked with her, she never introduced herself, acknowledged me by name, or even asked who I was when I arrived. As a first-time client, that immediately made the experience feel impersonal rather than welcoming. Throughout the appointment, I got the impression that the goal was simply to get through the haircut rather than provide a relaxing experience. One thing that really surprised me was that there was no shampoo or wash. My hair was simply misted with water before being cut. As she started cutting, I realized she was essentially giving me a dry haircut, so I asked if she was doing a dry haircut. She replied that she wasn't, which confused me because my hair had only been lightly sprayed with water before she began cutting. Since the salon doesn't list its prices or explain what is included with each service, I wasn't expecting to pay around $50 for what felt like a very basic haircut. Throughout my appointment, Brando interrupted the haircut several times to discuss business matters with Andrea. The conversations appeared to be about shop expenses and other operational topics that, in my opinion, could have waited until my appointment was finished or been handled by text or email. Brando never seemed concerned that he was interrupting a paying customer's appointment. In addition, other customers who appeared to know Andrea stopped to chat with her while she was cutting my hair. As a first-time client, it felt strange to have my appointment repeatedly interrupted by conversations unrelated to my service. Between the business discussions and the social conversations, I felt like my appointment and my time were not being treated as the priority. Neither Andrea nor Brando acknowledged the interruptions or apologized, which made the experience feel even less attentive and professional. I also brought a reference photo. The initial cut wasn't what I had asked for, and when I mentioned it, I was told it matched the picture. I disagreed, but to Andrea's credit, she listened after I explained what I wanted and adjusted the cut until I was happy with the final result. I genuinely like the haircut. My disappointment isn't with the final haircut--it's with the overall experience. For the price, I expected attentive service, transparent pricing, fewer interruptions, and a more relaxing atmosphere. I don't mind paying premium prices when the service reflects it, but this experience didn't. As a new client, I wanted to feel welcomed and valued, not like an afterthought. In my profession, I teach customer service skills and how positive customer interactions build long-term loyalty and retain customers. That's why this experience stood out to me. Small things--respecting appointment times, minimizing interruptions, greeting new clients by name, introducing yourself, and making the customer feel like the priority--make all the difference. Unfortunately, those fundamentals were missing during my visit. The salon didn't just lose a one-time customer; it lost someone who had recently moved to Rio Vista, was looking for a long-term stylist, and was more than willing to pay premium prices for a premium experience. The final haircut was nice, but the overall service experience did not match the expectations that came with the price.

Melissa!! She listens, is calm and takes a sincere desire in accommodating her clients.read more

I love this place!! Everyone I've had interactions with is very sweet & friendly…read more I've had microneedling, laser, Botox, and lip filler by Vann and she was super informative with me about all the procedures and what I could expect. Very attentive with any issues or concerns I had about the procedures & definitely approached it in a way where it was clear that my aesthetic goals (particularly with the Botox and filler) were achieved. I was very pleased with the results of all the procedures.

I've been searching for a place like this! Functional facials plus a RN on staff to help with the…read moreprocedures that complement. Vann is absolutely the most kind and knowledgeable and she makes me feel special each time I go. She takes her time and care with each client.

My 2nd time visiting here! I must say, I am LOVING my eyebrows. I went 2 years ago the first time…read moreand unfortunately broke out around my eyebrows for a while (my sensitive skin girlies understand the struggle) which prompted me to step back from any eyebrow treatments for a while. However, I decided to play with getting the idea of just getting the under arch waxed and the top tweezed in hopes of not breaking out. I reached out to Evelyn to see if this was an option and she agreed to do so with the disclaimer that they may not look as polished as they would with wax which was a risk I was willing to take. It has now been a few days since I got them done and NO breakouts for the 1st time in my history of eyebrow treatments! Evelyn also wiped the area down with an alcohol prep pad afterward. Thank you so much! I feel so good and seriously love my eyebrows!

shout out to the one & only Evelyn for always keepin this cooter poppin, top tier service!read more

I went in with lower back tightness and walked out feeling like a different person. She not only…read moreworked directly on my lower back but also addressed areas I didn't know were connected to the issue. You can tell she really understands the body. I felt immediate relief and noticeable improvement after just one session. Definitely coming back.

Ive gone with Lovelyn to get my lashes done for about more than 6 months for sure! She uses clean ,…read morevegan products to apply the lashes and they have always came out so beautiful! she takes her time to perfect them and to get as close as possible to what your inspiration picture was!!! and its amazing! Id totally recommend getting lash extensions with her or her other services! planning to get my first facial soon with her!

I booked She She Mobile Nail Spa with Stephanie to surprise my aunt and grandma, who have both been…read moresick and fairly immobile. I really appreciated that she was willing to come to the house. The only hiccup was that she would not go upstairs until colors were chosen, so I ended up having to reveal the surprise a little earlier. That part was fine, but the payment situation became a bigger issue than expected. I accidentally sent the payment through Apple Pay even though she prefers Zelle or Venmo. I let her know I could correct it and my cousin could help her move the funds, but she became very frustrated and spent about half an hour on the phone in the hallway with me instead of starting the services. I kept reassuring her that I would Zelle her regardless, but she seemed really upset with me. Once everything got settled, the appointment went more smoothly. My grandma's nails and toes turned out great and she was really happy. My aunt's nails were just okay, but I know the technician might have been short on time. I did not mind the small pricing adjustments since it had been a long time since my grandma had a pedicure and I was unsure what my aunt had on her nails beforehand. Overall, the service itself was helpful for my family and I am grateful they were taken care of. There were a few kinks that made the experience stressful, but the idea of mobile service is wonderful and I still appreciate the convenience it offered.

I hired this mobile nail technician (Not Stephanie, it was Hang Nguyen) to provide a manicure and…read morepedicure for my 55-year-old sister, who has been hospitalized for over three years and is recovering from a stroke. This wasn't just a nail appointment. It was my attempt to give my sister a chance to feel beautiful again after everything she has been through. Before the appointment, I asked for the total and even offered to pay her upfront through Venmo. She told me not to and said I could pay after the service was completed. Unfortunately, this experience was heartbreaking from start to finish. During the appointment, my sister called me several times because the technician had become fixated on whether she was going to be paid. My sister was trying to reassure her that I would absolutely pay, but the technician continued bringing it up. At one point, my sister asked if she wanted to speak with me, and the technician responded that she was working while my sister put me on speakerphone. I again reassured her that I would pay her and reminded her that I had even offered to pay before the appointment. There was never any question that she was going to be paid. Instead of focusing on making my sister feel comfortable, the repeated conversations about payment created unnecessary stress during what was supposed to be a special experience. My sister told me the technician was rushed, unkind, and didn't make the appointment feel relaxing or special in any way. There was no hand or leg massage with lotion, no pampering, no attention to detail--just a rushed service. The quality of the manicure and pedicure was also extremely disappointing. The polish is uneven, on the skin, and does not reflect what I would expect from a $175 professional service. I've attached photos so others can judge for themselves. After the service was finished, my sister was crying and wanted the technician to leave. Instead, she refused to leave my sister's hospital room until payment was received. By that time, I was driving on the highway. I explained that I could not safely send a Venmo while driving and asked for a few minutes so I could pull over. She still refused to step outside the room or give my sister any privacy while she was visibly upset. She could have easily waited outside the room for a few moments, but she chose not to. The nurses ultimately became involved because my sister was so distressed. I still honored my commitment and paid her in full. However, I also told her that I was extremely disappointed and that I had every right as a customer to express that disappointment. Paying someone because you keep your word does not mean the service met expectations. The part that hurts me the most is what happened afterward. My sister called me crying and said it had been a terrible day. Then she said something I'll never forget: "I feel so ugly now." That was the exact opposite of what I had hoped this experience would give her. I wanted her to feel cared for, beautiful, and valued. Instead, she was left feeling embarrassed, upset, and heartbroken. When you choose to work with people who are elderly, disabled, or recovering from serious medical conditions, technical skill is only part of the job. Kindness, patience, compassion, and professionalism matter just as much. Sadly, this experience lacked all of those qualities.

2nd sitting for my back tattoo cover-up. This was to cover up a dragon tramp stamp - gosh, I hate…read morethat name - and it is now a beautifully blossoming cherry tree. The work Lexx did on the shading, the lines, and the application of the pinks and the reds along with the see of white is masterful. Lexx is so an accomplished artist. She will tell you as it is, will advise you, guide you. in many ways she knows best.

Lexx did my henna maternity art on my pregnant belly. She did a beautiful job. Very welcoming…read morespace, warm and inviting and professional. Thank you so much

" Your Happy Place" truly is! Clean. Top-of-the-line products. Amazing body services. Tremendous…read morevalue for your money. All with an open heart. Love Tonia and her staff. Looking forward to my next visit.

Tonia is a miracle worker! She has single-handedly saved my complexion from the ravages of…read morerosacea. I turned to her after exhausting every dermatological option-topical and oral antibiotics, laser treatments, azealic acid, etc,etc. Standard treatments were just making my condition worse. My nose was beginning to look like WC Fields'-red, bumpy and with enlarged pores-eek! With great products and gentle facials, I now have skin that doesn't constantly flush with every fluctuation of temperature, is no longer covered with acne like bumps or enlarged pores. The best part is not having to explain to everyone I meet that I have rosacea not an allergy. I was just looking at photos of myself from 7 years ago when it was at it's worst and compared to now-the improvement is amazing! I am a client for life along with my daughter!

I am in love with my spray tan by Alexis. I have had a lot of spray tans and this was one of the…read morebest. I loved how Alexis takes her time blending my feet elbows knees and hands to make sure the tan looks as natural as possible. The color is dark and natural looking, perfect for vacation, I already booked my second appointment! I would highly recommend Alexis!!

So grateful to have found Alexis! She is extremely knowledgeable with her work and provides…read moreexcellent service. I decided to get some color last minute before my trip to Las Vegas and scoured all of the Yelp reviews for the best. I was thinking I would have to drive to Sac or Walnut Creek due to lack of availability for the times I needed in Vacaville area. The only other alternative was to wing it and go to a place with questionable reviews and pray to the gods that I wasn't going to end up like one of the unlucky ones that now bear the scarlet letter (Oompa Loompa coloring). Her prices are well below what she should be charging between her quality, experience, and inflation. I did the rapid spray so I can rinse off in 4 hours, which definitely works for my schedule. Alexis, thank YOU for making me feel like JLo. You are a gem and an amazing artist.

Amazing massages, Mo is so kind and knowledgeable about massage techniques. I would recommend her…read moreto any of my family and or friends.

I was thrilled with my massage with Monique! She was kind, professional, friendly and caring. She…read morehad the perfect pressure for my needs and made sure I was comfortable. I feel so much less tense after my massage, was so relaxed I almost fell asleep! I can't wait to come back next month!

I love Studio 114, in particular I love Sandy! I don't go quite as often as I should go. Sandy…read morealways does a great job no matter how long it's been since I have seen her. I'm very grateful for her kindness, quality and vibe.

I want to thank Sandy for the wonderful experience at her salon in Rio Vista today. I truly…read moreappreciate the time and knowledge you shared regarding my hair care needs and for listening to what I wanted and helping me with ideas. Sandy was so kind and accommodating, and I'm already looking forward to my next appointment. Thanks again! Rachel