I emailed Big Red Alert thru Yelp to discuss a quote. I…read morereceived an email in less than 30 min offering a phone call. Easy as that and now have a site visit scheduled in 3 days!

Greg is a real pro. Straight forward, honest and reliable. We looked at several other security…read moreoptions for our home. We chose Big Red and couldn't be happier.

Although, like most, I was leary of the door-to-door sales people. However, I was also wanting…read morehome automation, but ADT and others provided it at such an extremely expensive price. Not only was the equipment free, but the terms of the contract were very doable, even though it was a longer time period than most others. I believe that we ended up signing a 48 month contract, and since we have only had one issue with the electronics (which Vivint quickly sent someone out to repair, and it was free?!?!). We are now moving, and since we do not have a home selected on the other side of the country, we are able to transfer the Vivint service to the new home buyers who also were delighted with the technology and the more affordable price. Our alarm has been activated a couple of times, by accident, but they were quick to respond and make sure that we were safe. Our system included 2 full automatic entry door locks, wifi camera, glass break sensors, window and door sensors, wifi connectivity with cellular backup, garage door tilt monitoring, and whole home thermostat. I love it, and honestly, I highly doubt that I will check out any other company once we get a new place picked out in Vegas.

The individuals are very personable but nothing they promised is in writing, and even when it is,…read moreevery avenue for scheduling the tech won't work...unless you are buying more product. They have quite the intricate system for avoiding refunding and allowing customers to leave, even when one has followed all of their protocols. If they spent half the time in developing better integrity, they would see a much higher rate of contented customers who wouldn't be bothering them and wouldn't need to develop such elaborate systems for discouraging people from leaving. Research backs this up 100%. Don't even get me started on why I chose to leave after the 3 day grace period, I could write a book on the smiling, courteous faces, who push through their own agenda, even when their verbal response appears to be listening and agreeable. It is obvious they have extensive training on how to distract and wear down customers. The final straw was when I went down to our local city and county offices to get more information on exactly how the 911 dispatch for emergencies works (what happens for false alarms, the permits that the company said they needed me to sign, etc). When the front desk clerk heard that I was inquiring about Vivint, face turned pale and they had the captain of the police force and another official come ask me what I needed. Needless to say, our city officials are very well aware of this company and have repeatedly directed them to get the proper permits before knocking on doors, which they NEVER even attempt to do. I would hope that our city permit department never grant this company a permit because the ethical standards which the entire Vivint team operates by leaves a great deal to be desired. I think it's interesting that the review sites such as Top10.com indicate "We earn commissions from brands listed on this site, which influences how listings are presented." Well, yes, the website give them very high reviews because they are most likely creating the reviews themselves! I would not wish this company even on my worst enemy, because that would mean Vivint would continue to operate. The equipment they sell are brands you can purchase at the local Home Depot, etc. but they have repackaged the devices and disabled them so you can't use them individually or with another system, even when you pay for them outright. Another tactic to try to force you to stay with the company.

Not being a tech person, I was afraid to make a purchase from a "box store" and attempt to do it…read moremyself. That being said, I was also afraid to overpay for a service that I know very little about. Greg made the entire process easy to understand at a very affordable price. I can now watch multiple locations from my phone, pad or desktop!

From the owner: Trusted commercial security experts with over 25 years of experience. We specialize exclusively in…read moreadvanced Integrated Security Solutions designed for B2B clients, property managers, and enterprises across the Nebraska and Iowa Midwest region. Our services include Commercial Security Camera Installation (4K, AI-Powered, NDAA Compliant), Cloud Access Control Systems (key fob, mobile credentials), and Remote Monitoring for large sites and agriculture. We provide the highest-ROI, lowest-complexity solutions in Omaha, Lincoln, Des Moines, and surrounding communities.

You can never get someone on the phone. You're lucky to get a response to your email within a week…read more I would not purchase from this company again.

Horrible experience with this company since system was installed 3 weeks ago!…read more - Installer didn't properly connect carbon monoxide detectors as a signal wasn't being sent to monitoring station or ADT pulse. - Installer didn't provide ADT monitoring our phone number and phone password to call us if an alarm sounded. - Technician that was dispatched to trouble shoot carbon monoxide signal didn't put system in test mode. ADT couldn't call us as installer hadn't provided correct phone # to monitoring station. Police showed up. - Spent 2 hours on phone with ADT and Defender requesting to cancel monitoring contract. Customer service on both sides was useless and they kept point the finger of blame at each other. I was ultimately threatened with collection action if I didn't continue to pay monthly fee for this incompetence. Do yourself a favor and find a security firm that is competent, professional and customer serviced oriented. ADT and Defender are a joke.