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    Aurora World

    5.0 (1 review)

    Aurora World Photos

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    8 years ago

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    The Baby Shop - Holiday Sale Sign

    The Baby Shop

    1.0(4 reviews)
    4.0 mi

    Predatory and fraudulent…read more My parents went to The Baby Shop in June looking to purchase a safe toy car for a 1-year-old. They speak limited English and asked the store owner, Sunil Chugani, via Google Translate (screenshot included in this review) for a toy car safe for a 1- to 2-year-old. Sunil exploited their language barrier and their desire to spoil their grandchild, and upsold them a car that explicitly states it is for 3- to 8-year-olds, and not for under 3 (see photos). Because this car is a severe safety hazard and completely different from what my parents intended to purchase, we brought the unopened car back asking for a full refund in July, well within 30 days of the purchase. The store associate put Sunil on the phone, who acted as if we were inconveniencing him on his day off. He claims there is a "no refund" policy. However, a store policy typically applies if the buyer changes their mind. California consumer protection laws do not allow a business to rely on a "no refund" policy when a product was sold through misrepresentation or other deceptive sales practices. This is not a case of my family changing our minds; this is a case of Sunil deliberately misrepresenting the facts of what he was selling to deceive and manipulate customers who couldn't read English labels. Sunil flatly refused the refund, then proceeded to say, "This is not my first rodeo," and bragged that he had been ignoring manufacturing safety guidelines to sell these cars for decades to parents with infants as young as 8 months, based on nothing more than his personal "beliefs." As a parent, I would not risk my child's life simply because this predatory salesperson tells me to. Manufacturers have extensively tested products for safety reasons to recommend an age range. Please stay far away from this shop and do not give them a single cent.

    SCAM!!! Do NOT shop here. Do yourself the favor and avoid…read morethis store. Management here is horrible. They truly need to shut this place down, they scam people into paying for items that are extremely overpriced. They'll tell you one price and then they'll suddenly mark it up. Half the stuff in this store is ridiculously over priced. The owners of this store should be ashamed and embarrassed of themselves for not teaching their employees what good customer service really is.. this place scammed us, stay far away and listen to the reviews. I wish i could give this store zero stars.

    Photos
    The Baby Shop - Interior

    Interior

    The Baby Shop - Parents asked for a car for 1-2yr and Sunil Chugani lied to my non-English speaking parents and sold them a car not suitable for under 3.

    Parents asked for a car for 1-2yr and Sunil Chugani lied to my non-English speaking parents and sold them a car not suitable for under 3.

    The Baby Shop

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    Carter's

    Carter's

    3.3(24 reviews)
    4.3 mi
    $$

    I came in to return/exchange an item that was missing an attached item and do some intended…read moreadditional back to school shopping for my 3 children. The manager IVAN refused to accept the return item because his "store would take this as a loss" and "would not be able to resell it" and requested to return to the original purchase location. I still had my original receipt and item in original condition. My tone and demeanor completely calm, I simply stated I do not understand .... Ivan raised his voice, sounded stressed out and flustered repeated again his explanation.... Of course I had another rebuttal. Then advised ok I'm only going to do it this time.... The minute I turn my back, after the transaction was complete, he tells the cashier exactly my rebuttal " make sure you mark that item as defective ". I unfortunately will not be returning to this location because of the service you provided IVAN. I work in customer service as well - communication is key. Had I walked in my work suit and full face of make up maybe I would have received different service is how you made me feel.

    I spend so much money at this place but they just lost a customer. The awful manager saw my 5yr…read moreson almost peeing on himself and did not allow him to use the restroom. Wow! Really needs new management if they are this bad with kids!!

    Photos
    Carter's - This is actually on the OshKosh side, but you pay it all at one register 8/5/19

    This is actually on the OshKosh side, but you pay it all at one register 8/5/19

    Carter's - 8/4/21

    8/4/21

    Carter's - 11*18*16

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    11*18*16

    Aurora World - baby_gear - Updated September 2026

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