this service provider tends to bill insurance companies for charges not rendered nor requested by…read morethe patient. I specifically requested a specific service which was a basic cleaning. They billed my insurance for specialty cleaning. This not the first time I have had this issue with Waugh Chapel Dental. They are stealing. Nothing but up charges.

This is an excellent dentist with top of the line equipment. His staff is very good also. I just…read morewas suspicious about some of the work plans that the dentist and his staff proposed to me. I was self-pay, but the dentist offered a financial payment plan that dramatically reduced the cost of cleanings (2 per year. at about 50% of the listed fee) and x-rays ( every other year). So why am I complaining? My long-time dentist, Dr Berger sold his practice in Annapolis and retired... I suppose if I hadn't left Maryland in five years ago and I miss him I suppose that if I had not moved to NC 5 years ago... my trust level would have matured by now. By the way all of the dental work was superb. L

Dr Lutz and his staff are amazing! My family and I have been seeing Dr Lutz for years and are…read morealways very well cared for. Everyone is friendly, caring, and they take the time to explain procedures and address any questions. Dr Lutz is the best around!

This is a fantastic dental office. From the hygienist to the Dentists, to the front desk staff,…read moreeveryone is polite, accommodating, and treat you with so much care. I've been going here for at least 5 or more years now and I have to need to ever switch providers.

Dr Greene is fabulous, remarkably patient and outlandishly caring of his patients. I was refered by…read morea family member and was not displeased at all! You're greated with an amazing concierge, Kelly, who even remembered me from our phone call when I scheduled my first appointment! You are even asked if you'd prefer to watch a movie or listen to music during your appointment. Amazing practice highly recommend to all.

Dr. Greene is the best dentist I've had. He is friendly as well. Office staff is friendly as…read morewell. One time he was short staffed and ended up being the one to clean my teeth, I've never had a dentist who did that before. Any other dentist probably would have rescheduled! Highly recommend!

Dr Park and his staff are totally amazing. I have gone to him since…read morehe open his office in Odenton. Great care and kindness to all and entering his office. The best dental work with all the equipment to do the up to date procedures. He takes the time to listen and has compassion for those that have fears of going to the dentist. I live now 4 half hours away but still make the drive to have his expertise and care. Dr. Park is outstanding to dental work and care. Betty O'Leary

What an experience. Super friendly front office staff. Very professional and relaxing Hygienists…read more I, like many people, do NOT love them k forward to antrip to the dentist. In my case today it was for a simple cleaning (still something I didn't look forward to). It just so happened that I found myself free from an early afternoon meeting and went to my appointment 45" early (why not get this over with). I arrived and was quickly welcomed and entered in as a new patient. I was lucky in that a previous cleaning appointment had not arrived so I was quickly shuffled into the flow and almost immediately taken back for my cleaning. I believe the Hygienist last name was Kelly. She got me set up, immediately went to work. I was very pleased with the manner she did her job. Nice attention to the small details but in a way which was gentile and not stressing me out. I was relaxed and, for a change, really enjoyed the experience. Now I'll loook forward to my next cleaning and know exactly where I'll be heading. I'll also hope to be blessed with Ms. Kelly once again as I'm sure she'll provide another spectacular experience.

This has been my family's regular dental office for quite a few years. Initially I was very…read moreimpressed with the facility and we had no issues. It has only been within this year that we have run into scheduling problems. The office has cancelled appointments twice on me because "the hygienist wasn't going to be available that day" and then the next available appointment isn't for another 4-6 weeks. If we have needed a follow up appointment after a regular scheduled visit it can take that same 4-6 weeks to get another appointment. They do run pretty much on time and are efficient when you do arrive for an appointment. Plus they were able to get my husband in within 24 hours when he urgently needed to see a dentist which I did appreciate and gave them an extra star for that.

WARNING TO POTENTIAL PATIENTS & NORTHROP GRUMMAN EMPLOYEES…read more Be VERY wary of the amount of 5-star reviews you see on Google. Many of them are lacking in any details or descriptions of the procedures done and don't tell you anything much like Amazon reviews. It's almost like they're buying reviews. Jai Shin seems to hope you're naive enough to not question what they're doing in your mouth, especially if you've had bad oral history. I had been going to this place for around 4 years after I moved to Maryland, and at first it seemed fine with the cleanings and being told I had some cavities to fill. But then he mentioned I needed a root canal, which was the beginning of the end. This root canal hell spanned 2-3 years before I found peace and left for a better dentist: 1. The root canal procedure itself was very odd. I'm no stranger to root canals and I know for a fact Jai Shin didn't use a tooth dam to prevent my saliva and other contaminants from entering the exposed tooth or a magnifying glass apparatus to even see what he's doing in the back of my mouth. He was very casual and not completely focused on doing the root canal, and initial x-rays showed the biofilling PIERCED THROUGH MY GUM TISSUES before fixing it. My gut was telling me something was wrong, but I had excellent dentists in my life prior to this so I gave the benefit of the doubt. 2. The installed crown afterwards POPPED OFF during normal eating sessions only a couple of months after installation. My two 8 year old crowns have NEVER had this issue and they're still going strong to this day. It was poor cement adhesion explained away with poor excuses. 3. Almost a year later after the root canal procedure, it failed as I had a reinfection there again. Jai Shin told me it was rare/uncommon for this to happen, and yet there we were not even a year in, with bleeding and throbbing gums. They had then referred me to a periodontist that only had a slot to see me in a month, so I went with someone else that could see my issue sooner and the reports were not good. Then I got it checked by Sterling Endodontics and they confirmed it needed to be retreated, which they did PROPERLY the next day. 4. It was pointed out by the Perio that the prior crown that popped off was not giving full coverage over the tooth, leaving a gap for food to enter. The new crown creation by Jai Shin was a hassle and took a while to get it right, but at least now it seems like he actually put effort since he could probably sense I could see through his facade and was done with him. It doesn't end there though. A cavity that was found in my other molar was never mentioned by Jai Shin and caught by my new dentist who has since properly fixed it. Thankfully one of Jai's dental assistants made me aware of the potential of that cavity back then so I kept note of that. It would have become another root canal, and I suspect Jai was withholding this on purpose to ruin more teeth/get more money out of me. I am also very suspect of whether I really needed a root canal from Jai knowing what I know now. Another review here mentions he was lying to them about her child's teeth having cavities that needed to be done. Unfortunately for him, she worked with dentists and knew what to look for. And so, so, SO much more that can't fit in detail in this review. Billing issues that take months to resolve, rough administration of numbing shots, questionable crown applications, charging for Xrays and not doing enough Xrays at the same time vs endo and new dentist, his wife coming in with incorrect statements/assumption on my mouth instead of himself, etc... Jai Shin also seems to care a lot about his reviews instead of his service since early on he would spam people texts to leave reviews. I also noticed another reviewer mentioning that Jai Shin spoke to them at their next appointment regarding a review they left. In which case, hello. Do better, seriously. Don't be a Jensen Huang. If you've read through all of this, thank you for your time. I'm seriously trying to warn you of this dentist because I don't want people to suffer as much as I did.

Like a lot of ppl I HATE going to the dentist because it brings anxiety. But it must be done!…read more Had a 11:00am appointment. Walked in at 11:10am. Finished my first time patient paperwork and was in the back by 11:30. X-Rays were done and the Dr went over what he saw and answering my dumb questions. I received a filling and was out of the office by 12pm. My tooth and cheeks felt weird when I left of course because of the numbing but it was back to normal by that night.

I went to Gallant Fox today. I am not a fan of dentists. Like mechanics, I never know if I am…read moregetting an honest diagnosis. I have been scammed before. But I went to Gallant Fox because I had glowing recommendations from two people I trust. I was very pleased with my treatment. Everyone was friendly and professional. My hygienist was excellent. She did a great job cleaning and inspecting my teeth. She also gave me feedback on my dental health without a lecture or making me feel like a scum bag. Dr Chan examined my xrays and my teeth. He explained the cavities to me and showed me on my xrays what he was looking at.

Very Rude Recetionist. Put on hold for over 10 min. Called back and line busy. Was a long time…read moreclient there when Mrs Dr. Denise was in charge of the front desk. That was when it was all good. Now I dont Have the patience to deal with Rude Front desk people that are Uneducated. Sorry but Not for me.

medical staff: 5 stars front desk: 0 stars. rude as all get…read moreout. have been rude to my mom and I multiple times over the past year. incorrectly schedules appointments. hasty and condescending.

Used to be a great dentist. Then the staff changed out and weekend appointments went away. My last…read morethree visits they have had to reschedule my appointment multiple times. One time they rescheduled one minute before my appointment. I understand things happen but the rescheduling was a trend item and common occurrence. My last appointment was for 8:00 am when they first opened. The staff trickled in between 8- 8:20. The xray equipment didn't work and the office was generally dirty. Stained carpet and dusty shelves. The dental staff itself is good. The place really needs to be managed better.

They performed services on the same day, that are not covered by dental insurance if done on the…read moresame day. I would have declined if I was aware. I ended up paying a large bill for treatment that would be covered if they did the treatment on separate days. The office was very difficult and unprofessional to deal with and gave me the run around. They just rack up as many things as they can to pad the bill. I still am not sure they even did the costly procedure. My insurer said it is impractical that both billed procedures are done the same day. Which is why they don't cover it if done the same.