I'm updating a prior review re Neptune in Austin, Tx. After reviewing my complaint, a refund check…read morewas issued and very appreciated. They also allowed me to return an unused, unopened urn they originally refused to let me return or donate. Thank you.

Very respectful went straight to the point took care of all the paperwork needed I don't wish this…read moreupon anybody but this company sure did do their job. Well, thank you so much for all you did for my family.

I've noticed there's not a lot of reviews here and even less photos. With all the five star reviews…read morethey are obviously doing something right and they were very helpful to me as well. I called around to get some quotes on having a photograph printed on a porcelain memorial piece which is then afixed to the headstone. They were definitely the most reasonably priced, but I was surprised that this service is close to the $300 mark (some places wanted more). Normally it would be a little more because they'll carve out a spot on the headstone and afix it for you, but I just needed to get it to go and take it with me out of state. Just so you know, this service takes about a month to do. There's also one other unique thing you'll find here. In the back of their parking lot are five different food trucks to choose from. They are not very visible from Burnet Road and they do have some outdoor seating as well. Plenty of photos to get you acquainted.

Hannah designed a very impressive memorial to be placed at the feet of our parents. I was exactly…read morewhat I wanted only better. She took my idea and made it perfect. Hannah is a very talented and caring designer.

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

Campbell was so incredibly kind to assist my fiancé and I in purchasing our services ahead of time…read more We are preparing our prenup and other legal documents so it can be overwhelming when you don't know what you should consider for funeral services, especially as a young couple. She answered all of our questions and helped guide us through the contract to make sure we had all of the information we needed. We're lucky to be able to plan ahead and know that we will be in good hands when the time comes. Campbell you're amazing and thank you for the work you do!!!

This review was mostly written this time last year, but I didn't have the heart to finish and post…read moreit until now. I made the decision to make this review more about the process than my experience; to help someone doing research like I was at the time, since it can be overwhelming. That being said these prices are from the end of 2022 and if you have a specific question about my experience you can always send me a message. I dealt with multiple people here and overall this is a wonderful service. I called while my father was in hospice to be prepared and get instructions, they were very kind to me and very helpful. While I was calling the Bryan office, it was my experience through this process that the phone systems between the Bryan and Austin locations are combined in some way and their answering service is as well. Their website is very helpful if you need to get information in advance. Since my father was in hospice, all we had to do was provide the phone number for ABCS to hospice and they called once my father was pronounced. They will send someone out to retrieve your loved ones body. They do prioritize removals from the home over the hospital, so if there are multiple calls in a night, they may use a third party to dispatch to your home to handle this in a timely manner (more on that later) but they do have their own staff that they utilize first. They will then email the next of kin several forms to be filled out in the next several days and transport the body to Austin. These forms include a cremation authorization, an authorization to embalm and a death certificate order form. On the cremation authorization you can order urns and engraving as well, but I believe you need to look at their catalog online and specify on the form. I did call several times for help during this process and they were very helpful. There will be a later email about the vital statistics and the accuracy of this form being signed off is necessary before the death certificates can be issued. The death certificates need to be paid for in advance and typically take 10-14 days to arrive in the mail. This is due to the current cost in the state but I believe the first one is $20-25 with additional copies being $4. They had a bundle cost for 10 and 15 and I believe we got 10 for around $55. If the 10-14 days won't work, the form had an option for expediting for an additional $30 and I believe this was an overnight service after processing instead of regular mail. The timeframe for remains depends upon how quickly you provide the cremation packet, the doctors, how long of a wait there is ahead of your loved ones cremation and the type of urn you order. At the end of September I was told it could take up to 4 to 6 weeks total, but it was sooner than that. A few years ago my parents used this process for my grandfather and I think it took 2-3 weeks. You will set up an appointment to go to Austin to pick up the remains and pay at that time. Although I believe arrangements can be made to have the remains shipped to you, I'm not sure of those details as my mother did not trust USPS with tracking for such an important task. The cost of cremation was $775 plus any expediting you choose and the type of urn you choose and if you arrange service through them. I did not look into their packages for arranging a funeral service. They will also post a photo and obituary on their website if you email it to them, at no additional cost. There were three mishaps throughout this process, which was about a month long. The first was the third party who picked up my father was inappropriate with my mother and sister. I spoke to ABCS about this who forwarded me to the owner, Robert, who took it very seriously and handled the situation. As I stated above, they only use a third party when time is a factor and they are already on a call. The second was an unnecessary delay for the death certificates. Anthony handled this situation and accommodated me by sending me a scan to handle my fathers affairs as I had travelled across the state to do so, and the physical copy wouldn't be available until several days later. The delay shouldn't have occurred, but they held themselves accountable and were accommodating, so I wasn't very concerned about this. The third was a much bigger deal, but I do acknowledge they did what they could to make it right and I do appreciate it. Long story short, there was a miscommunication and his ashes had not arrived in time for the appointment to pick up. However, they did agree to meet my mother and sister outside of business hours and offered a partial refund to rectify the situation. Again, I'm leaving out a lot of details because of limited space, but the important thing is that they did resolve it and if the person I had been dealing with on the issue had been available I don't think I would have been given the wrong information in the first place.

They are AWFUL, THE WORST YOU COULD IMAGINE !!! You can…read morenever actually call and talk to anyone who really works there just answering service that supposedly pass on messages. Well they take forever to call, and often to do not bother to call at the prearranged time. And the director himself was very rude on the phone the one time I managed to talk to someone and had no patience with any of my questions. He said i was asking too many. After a week of my friend being stuck at the coroners morgue, this funeral home had not contacted me further at all, despite my messaging them through their contact email form on their website and by leaving numerous messages with the answering service. So I gave up on them and finally read the SO BAD yelp reviews for Affordable Burial and Cremation company, and chose another business to go with which showed a five star rating. Well, I contacted that other business after hours on a Tuesday around 520 pm. Left a message with a real person. Within a half hour I got a call from the owner of that business. By Thursday later afternoon everything was squared away with all needed forms signed, and by the next day my friends body was moved from the morgue to the funeral home. And everything after that went very smoothly. So bottom line DO NOT DEAL WITH AFFORDABLE BURIAL AND CREMATION EVER. They do not respect their customers, so I doubt if they respect the dead.

The planning went well and so did the funeral. The staff was…read morevery courteous and extremely helpful.

I really like this funeral home, me and my family went there just recently for my uncle who passed…read more The staff was incredible, they dressed up in black and red for the sake of my uncle's favorite colors which was so thoughtful and sweet. The video was well put together too, TV's all over the funeral home were showing my uncle. They definitely showed empathy. definitely went above and beyond for me and my family.

This cemetery's location is very beautiful so we are happy with our surroundings. However, for…read moregrieving families, you may want to bring an advocate to help you through your appointment, since we found the customer service is hard sell and very chaotic because of software glitches. We encountered limited explanations, carbon copies instead of legible copies and nonexistent sales recipients. I recommend you push to get a full accounting of your purchases along with your sales receipts, preferably before you leave your appointment. Even after 6 weeks, their billing errors are not fully corrected. You will need to be proactive in order to understand what you purchased and how much it costs.

If I could give 0 stars I would. My daughter is buried here. When we purchased her plot we did…read morethe 'Magdalena special' or some such nonsense. Basically but 2 plots get 1 free. So super helpful to get the full on sales pitch while finalizing my 2 year olds final resting place. Thankfully my Dad dealt with everything and decided that, sure, he would play ball and bought the 3 plots. Everything was handled professionally for my daughter's service and plot. Fast forward to December 2020. My aforementioned Dad passed away. His death was very unexpected. We knew he wanted to be buried next to his granddaughter and immediately made arrangements for him to be transported from Houston to Austin. Everything related to the transfer and grave-side service was handled great. We took great care with designing my Dad's marker. My Mom placed the final order December 2020. We were told it would be placed on 3-5 months. It is now almost a year later and still no marker. My Mom initially reached out to her contact at Cook Walden (Kyle) multiple times via email with no response. She called and left multiple messages with no response. Luckily I live in Austin and was able to park myself at the funeral home until someone would speak to me. After multiple assurances that 'everything was being done' to get my Dad's marker placed, I left. I reached out via text message multiple times and was told that 'shipping delays were causing delivery issues, etc.'. Sure. This would be a valid excuse for a month, 3 months, 6 month delay, but it's been a YEAR. A whole YEAR. My last text message was unanswered.

We recently attended a wake for a dear friend here at Weed Corley Fish. The home feels nothing like…read moreyour traditional funeral parlor; the interior is quite luxurious in an understated way. It is spacious and well lit with plenty of space to commiserate with friends and family, and also has a catering kitchen to serve beverages and snacks during any services. Everything was professionally handled. Highly recommended.

Thank you for the beautiful arrangements for my mother. The venue was well kept the staff was…read morelovely the flowers were beautiful and my family was so comforted by the staff. Many thanks!

Our family has had to endure quite a bit ofdeath the past few years and this has been the worst…read morefuneral home we've ever had to deal with. Embalming wasn't don't until days after death, allowing bloat to set in. He was absolutely unrecognizable and most of our family chose to let only those over the age of 18 to see him and even us adults had a hard time seeing our loved one in such a way. The staff was extremely unprofessional and refused to let us speak to the manager of the establishment. Because we asked to speak to management several times with multiple issues such as being late with the viewing, forgetting his personal items, forgetting items that were suppose to be on the casket, etc... staff became extremely rude and defensive and shooting ugly looks to our family. This was the worst treatment of our deceased and living loved ones that I have ever encountered.

Attended another viewing this past week. Getting to know this place better than i would like, but…read morebeen there enough to appreciate how things are handled. 1. Staff- very helpful and kind, even to visitors. There was a lot of extended friend/family drama going down, and the two gentlemen up front were helpful and discrete. 2. Generous parking. It can be a bit tricky turning into the lot across Lamar, but there is access from the street behind the building - and the 32nd street light makes that easier. 3. Well laid out, several options fro side rooms and seating for guests to gather. This was helpful considering the variety of people in attendance, there were children, babies, adult children, and step families. Having different areas to gathered help keep things smooth without scratchy situations flaring up. (That was later) 4. The family felt like "good" about how things were handled. The last thing they needed was more stress, so it was very nice to see them content with the arrangements.

This is Austin's oldest cemetery, with burials dating back to the 1830's. These days, you see so…read moremany of the perfectly manicured cemeteries with the evenly spaced, well-polished gravestones. The older section of Oakwood cemetery is just as painted by literature and movies - crumbled down gravestones, crawling vines, unnamed dead, multiple generations of families buried together, and wrought iron fencing. Go find the graves of John Henry Faulk, Andrew Jackson Hamilton, and Ima Hogg! I hope I have not disturbed any of the dead during my visits there or my Yelp review. I simply like to stroll through Oakwood and take in the haunted beauty. Just thought I'd share one of my favorite, lesser known spots.

Alamo Survivor, famous locals, Pokémon go, Ingress. I don't think this place has a restroom. If…read moreyou are looking for something specific, it could take a long time. It's beautiful, old, and fairly unkept (weeds, vines, stickers, fire ants). Drivable/accessible. Susanna Dickinson - section 1, Lot 363 located in the southwest end of the old cemetery. Including info because it's hard to find specifics. Blurry map available online. Bio: Susanna Dickinson was the wife of Captain Almaron Dickinson and was the sole adult Anglo survivor that witnessed the massacre at the Battle of the Alamo. On the morning of March 6, 1836, as the troops of General Antonio López de Santa Anna stormed the mission, Captain Dickinson ran to his wife, reported that all was lost, and expressed hope that she could save herself and their child. Although he died at the Alamo, his wife and child Angelina survived. Following the fall of the Alamo, Susanna was escorted from the Alamo mission, interviewed by Santa Anna himself and sent by him with a message to Sam Houston. She was a strong woman survivor and remained a patriot of Texas, but the memory of those days would haunt her the rest of her life. Bio by: John "J-Cat" Griffith