The service was good in the end, but it was sometimes hard to reach people initially.

We are beyond words in expressing our gratitude to the entire Cremation.Green team. When our beautiful13-year-old daughter passed from Ewing Sarcoma at MDA in Houston, we were initially transferred to another facility for cremation -- a rushed process that left us uneasy because the facility was so cold and nothing like what we expected for our sweet girl. Late that evening, while searching for a place that would truly honor her, we found Cremation.Green. We called close to 9 p.m., and Laci answered with such compassion and understanding. She immediately helped us make arrangements, and by the next morning, they sent a vehicle and our daughter was lovingly brought to their farm. The experience was beyond what we could have hoped for. We were able to watch the entire cremation and send her off ourselves -- something that brought immense peace and closure. The facility was modern, serene, and absolutely beautiful, with a viewing room designed in the warmest, most comforting way imaginable. When we walked out with her ashes, the wind was softly blowing, and the trees and windmill seemed to wave us on. In that moment, we felt a deep sense of calm and gratitude. We are forever thankful to Cremation.Green for creating such a sacred, dignified, and loving space for our little birdie's farewell. read more

What makes Austin a great city is its community and when I was faced with finding a funeral home to take my husband's body it was traumatizing. Luckily the city has support services that help you in the process and the counselor they sent did a google search and found this place because I wanted to deal with a place that was close to home. They had a list of funeral homes and cost for cremation from traditional funeral homes was exorbitant just for the cremation not including transport, storage, fees, etc. So we found this place and the counselor called this place on my behalf. It took about an hour for them to get the body and later that afternoon I was able to talk with them on what services I needed. Pricing is very transparent and they handle almost all of the paperwork online. I was able to select the urn, extra death certificates, and get it expedited. they handle all of the paperwork and filing and you even get an obituary page with unlimited words. There was a slight hiccup with the Dr delaying the signature in the death certificate but it was resolved quickly and it took less than a month to receive my husband's ashes. On top of that it's carbon neutral and they use the cleanest technologies. They offer other services like green burials or water cremation as well. I didn't opt for a viewing but they also provided services around that too. Since I live central my pick up was off 290 but they also have a couple other locations further north or south. If you're looking for an alternative that is environmentally friendly and won't break the bank I can say this is a good option. read more

The process with Cremation Green was very easy and efficient. I was able to buy a plan for my mother years ahead of time and when the time came to carry it out, everything moved very quickly and easily with no extra charges. The staff are nice and helpful, and the pricing is very good. I am glad I chose Cremation Green to care for my loved one. read more

I wish, if I can, no one ever needs to do business with funeral home. But it's not possible, because death, is part of the circle of life. Just like the lyrics in Hamilton - death doesn't discriminate, it comes for everyone. My dear husband unexpected passed away, I was in a state of shock, anger, sorrow, and every emotion you can imagine, I have to make funeral service arrangement. We were thinking, I would be the first one to go due to my health challenges and he would take care of everything after I am gone, not the other way around. Funeral home, is an interesting business to do business, in my search, Cremation.Green, shows me the human kindness is possible, thoughtfulness, friendly support & understanding what I am going through. Allow me to grieve while making this painful arrangement. I was given the space & support I didn't know I could receive by working with them. Joseph is so wonderful, so kind, I can not thank him enough for everything he has done for me and my family. On the day of the service, he quietly supported us, even when I messed up the date of receiving my husband's ash, he told me, "I got you, I will meet you tomorrow." , I did not expect that but I am eternally grateful for the act of kindness. Every business, needs make its living, to support & compensate its employees accordingly. Cremation.Green is very reasonable, no big sticker shock like some other big name funeral home ( almost sent me to heart attack ) , and I appreciate very much for the support, the kindness they offer me throughout the process. Thank you all at Cremation.Green. read more

About 40 years ago, I had the sad duty of burying my father. It required several trips to the funeral home, enduring all the suggestive selling of upgrades to services and caskets. The cemetery was another agony. This was not that, at all. With a single phone call my beloved husband who died under hospice care at our home, was picked up and tended to. The paperwork that was necessary was handled via text and email. The services were rendered in a timely, efficient, and compassionate manner. Many, many thanks to funeral Director Marlaena Gonzalez who made it all happen. Marlaena's communication was excellent. She kept in touch regarding various developments every step of the way, and was exceedingly kind. When they found out that my husband was a veteran, he left our house covered in the US flag. I am so grateful for their thoughtfulness. read more

No one really wants to write a review for cremation, especially when they are dealing with the loss and passing of their mom/best friend. With that said though, I think it's important for people to consider their options even during time of loss and to choose companies that line up with their ideals and values. My mom was on hospice before she passed and their social worker provided me with a few different numbers to call for cremation services. I spoke with a couple of other funeral directors however I wasn't really comfortable with anyone until I spoke with Melissa. I made it a point to ask each funeral director about their belief/support of the LGBTQ community, as my mom was gay and the need to choose a business that understood the importance of loving and treating every person equally, was paramount. Let me be as frank as possible - Melissa is the only person I'd ever want to use for funeral/cremation services. She was incredibly compassionate throughout the whole entire process - and having Kermit (an adorable service dog for the families,) there, made everything more bearable. We called Melissa within an hour of my mom passing and she was there within 30 minutes. We had adorned my mother's body with flowers and Melissa carefully placed each flower back onto my mom's body, once she moved it to the gurney. We were able to view my mom's body a week after she passed and she was dressed in the clothes I had provided them. (And every single flower was still there, decorating her cremation coffin.) Melissa showed such compassion and kindness throughout our time there and never rushed us to hurry our goodbyes. I'd also like to mention that the pricing and services Melissa offered were up front and very clear. She never tried to upsell me on anything, nor was I ever guilted into spending more in order to "prove," my love for my mom etc. (I've seen it happen before and encountered it while researching funeral/burial options for my mom.) Melissa continually notified me at every step in the process. She was also available at any time, to answer any questions or talk about death as a whole. I learned a great deal of info about cremation and I've grown to respect her even more, due to her passion and fight for greener cremations and burial options for the state of Texas. I am so grateful to have met Melissa and honored that she was the person at the helm of my mom's cremation. I could not have asked for a more badass woman - one who's unafraid of pushing the boundaries of what services are available for burials and cremation, even if it means going against the status quo and upsetting an industry that is set in its ways to take advantage of grieving families. read more

Cremation Green - Austin Funeral Home - Cremation Services Near Me - Austin, Texas

We had our father pass away at home. The funeral service sent out one person to pick up his remains. His son had to assist the the guy in carrying the body to the gurney . This was not only traumatic for his son but the rest of the family present. How insensitive this was. It was heartless in having this happen. read more

As with all of the other reviews here, no one wants to be writing this review. We had a family member pass this month and the team at Green Cremation of Texas were incredibly caring, professional and communicative. They were able to help coordinate all of the required documents for death certificates, post an obituary, and of course provide marvelous care in regards to the cremation. In hard times like these it's so crucial to have a business like this be supportive like they were, and I cannot thank them enough. read more

On May 19th, I had gotten a call from my sister in law telling me to fly immediately to Orlando (I am away for work). Halifax Health Hospice had let her know that my father was going to be passing soon and it was imperative that I fly in immediately - she wanted to contact me before hospice called me. We flew out that sameday to see my dad. My father passed away on Thursday May 23rd at 11:59 pm. I have known about Melissa Unfred and her advocacy for a while. I wanted Melissa Unfred to be handling my father's post mortem care because she is translucent about her services, she is professional, and she went above and beyond to ensure that my father had the best possible treatment - that he had a dignified death. My father was located in Deltona, Florida and she is in Austin, Texas - but that was of no concern to Melissa; she helped me even though she was out of state (I was located in Florida) and in a different time zone - she worked with my family and I on 24 hour call - all hours of the morning (especially since my father passed away so late in the evening). She never upsold me on services that weren't needed and was very upfront about the costs. A lot of traditional funeral homes seem to take advantage of grief (trust me we did our research on pricing) during this time, Melissa did not. She treated my family and myself with dignity during this difficult time. My family and I chose to have my father water cremated and I am eternally grateful that Melissa provides this service and orchestrated everything with timing and precision. Her professionalism and courtesy are exemplary - I cannot express how she went above and beyond to ensure that communication was clear and precise. It is remarkable in this day and age that this service exists. read more

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Melissa is a consummate professional and helped immensely in our time ofneed. Melissa Unfred was translucent about her services, she is professional, and she went above and beyond to ensure that my father in law had the best possible treatment - that he had a dignified death. My father in law was located in Deltona, Florida and she is in Austin, Texas - she helped us even though she was out of state - she worked with my wife and I on 24 hour call - all hours of the morning (especially since my father in law passed away so late in the evening). She treated my family with dignity during our difficult time. Her professionalism and courtesy are exemplary - I cannot express how she went above and beyond to ensure that communication was clear and precise. It is remarkable in this day and age that this service exists. read more

Nobody wants cause to write a review of a business like this and yet when you are faced with medical staff telling you that you need to decide within the hour what to do with the deceased body of a loved one, that's the moment you need to hope someone caring has done so - so here I am. When my mother died I was too distraught to make the decision myself so it was my husband who chose Green Cremation. While I thankfully have no one to compare it to, I can say that they provided excellent customer service and they were exactly what we needed. Almost everything was handled by text and online but not in a cold impersonable manner. In addition to what I imagine were automated messages, I also received texts directly from Marlaena, found her responses to my own texts to always be prompt and thoughtful, and even received a call when there was an issue on the part of the hospital that was causing a brief delay in getting the death certificate. I also appreciated that no one tried to upsell us and that after my mother's remains were ready no one rushed me to come get them before I was ready. Picking them up was awkward and uncomfortable but that has more to do with the experience itself and not the business or Marlaena who was very kind and composed throughout the experience. I hope I don't have cause to use their services again any time soon but they would be my choice in that unfortunate event. read more

Melissa was so patient and kind when my father died. He died in California and I had no idea who to work with that was reputable and could provide the simple services dad had wanted. Melissa went above and beyond. She asked me what was important to our family and then called crematoriums for us ultimately leading us to someone who was affordable and respectful. She talked me through what it would be like if I chose to view my father and also helped me purchase an urn that reminds me of him. Melissa was professional, warm, efficient, and a godsend. read more

Cremation Green - Austin Funeral Home - Wood urn - Cremation Services Near Me - Austin, Texas

What's to say that hasn't already been said about this company. Not only did they have the very best rate for services rendered, but Marlaena was the most courteous, profession and compassionate person that you could ever have helping you in this difficult time. By far just the best overall. read more

Marlaena and Green Cremation made a terrible life situation easy to manage. The representative that took our loved one from the hospital to their facilities was so gentle and loving. The ability to conduct the bulk of the process online but always have her available to answer questions via text or on the phone was so comforting. Unfortunately in my life I've had to use a number of funeral and cremation services. This by far was the best, easiest, and affordable as well. Green Cremation exceeded our family's expectations and honored our loved one. read more

Compassionate and affordable cremations, staff really cares about families. Marlaena Gonzalez did an amazing job.

During a very difficult time for my family and me. My experience with Green Cremation Texas, was very pleasurable. Ms. Marlaena Gonzales was comforting and professional, I apricate her caring nature. read more

This is the place for you if you're looking for affordable cremation with top notch customer service. Eric Neuhaus at Green Cremation was incredibly responsive and reactive to every request we had as a family. He was professional, caring, and went out of his way to provide amazing support for us during our time of need. Couldn't have asked for a better or more seamless approach to helping us after my mother's passing. -Cristina Phelps (campos) read more

At a tough time in our lives Melissa was kind and professional and always patient with me. I was handed a list of cremation and funeral practices after losing my dad, in the Austin and Bastrop area and I was amazed at the range in cost. We lost my dad suddenly and I knew my parents were on a fixed income so I decided to go with the economical service hoping I wouldn't get a bag of cement. (yes that really happens!!) I have been nothing but impressed with how well Melissa treated our situation and truly went above and beyond. She definitely demonstrated that inexpensive doesn't always mean poor service. Thanks Melissa, I needed to be treated with kindness, and you more than fulfilled my needs. Lynn Shirk, Bastrop read more

Very impressed with Green Cremation! Melissa is fantastic-so kind and compassionate. She even personally delivered the ashes to our home when they were ready. I appreciate how I was able to make arrangements online, the whole process could not have gone more smoothly. No hidden cost-the price quoted was the price we paid. I love that we had an environmentally friendly option. I will be recommending their services to friends and family. read more

Green Cremation was wonderful in helping me when my Mother passed away. Marlaena was thorough in explaining the process and very patient with my numerous calls. She was efficient as well as compassionate. They made everything easy, which was appreciated at an emotional time. If you have lost a loved one, I highly recommend them to guide you through a difficult time. read more

When it comes to service, Melissa is someone who delivers and then some. She is a woman who truly puts empathy and compassion forward with every family she serves. She doesn't oversell what isn't needed, and makes sure that what is occurring during funeral services is exactly as the family requests. All funeral service practitioners should take note on how to provide service during the darkest of times. read more

My daughter died VERY unexpectedly at 24 years old. So there i was trying to figure out what the heck just happened and the medical examiner wants to know if I've picked a funeral home yet. All i knew was that my daughter loved the environment so i started with Google and it led me to Melissa. I cannot stress enough how WONDERFUL this woman is. When i called her all my thoughts were a mess inside my head. I cried and rambled on about my daughter and about what i thought she would like and Melissa LISTENED to me. She then helped me with what i wanted to do for my daughter. She wasn't fazed at all when i wanted to change something, she just made it happen. Melissa always answered any questions i had either by texting me back or emailing me. I'm so glad i found Melissa and her services. read more

I have had the pleasure of being served by Melissa when someone close to me passed. She is both an amazing advocate for the family and a wonderful rock for the bereaved during awful times. She was incredibly kind, honest, and professional throughout the entire process. Kermit the dog was also a very big help in comforting all of us! I would recommend Melissa and Kermit to everyone seeking cremation for their loved ones. read more

Melissa is an advocate for allowing open dialogue about death, along with educating the public about what options they have for deathcare. I've watched her grow through the years and she will continue to make the public more comfortable with deathcare, while offering exceptionally valuable information with openness and compassion. read more

Green Cremation offers kind and professional care! This is definitely the right choice if you have been on the fence during your sensitive time. read more

Thank you to everyone at Green Cremations. You made a very difficult process very simple and affordable. I love my stones and scattering tubes. read more

Not sure about her mortician job, but definitely not recommended for sitting for cats. She let my lights and AC on for 3 days (she told me so) and cursed at me when I asked questions about why about half of the food I left for her to feed my cat was not even opened. I know this is not her cat sitting page but this is the only page about her I can find, and I think people should know. read more

We found Green Cremation onYelp and after some research decided to use them. Every part of the process went very well. When contacted they explained the process in detail and when the time came they were very responsive. They came to the house to pickup the body in a very professional manner and were very responsive to our needs. The timing was as explained and the delivery of the remains went according to schedule. Melissa and her staff was very attentive and the cost exactly as discussed. The whole process went very smoothly in a time of grief. We will use them again and recommend them highly read more

After many attempts to locate an obit, I called Eric and he was so kind, caring, and compassionate to email the website I needed. I was doing this for my 85 y/o neighbor who is dealing with dementia. When I explained I was calling from Georgia, we had a very friendly conversation and he immediately sent the website. I printed out the obit, laminated it and took it to my neighbor. She clutched the printed obit to her chest and cried. She thanked me repeatedly but I told her the appreciation goes to Eric for his kindness to a total stranger from Georgia. If Eric's actions are any indication of the the level of service you can expect from Green Cremation Texas - Austin, you can't go wrong calling them in your hour of need. Terry H read more

I highly recommend Affinity Green Cremation. We recently experienced an unexpected loss and were forced to have to navigate through this unfamiliar process. We called and spoke with Melissa was extremely helpful and went out of her way to make this process as easy as possible for us. I am truly thankful. read more