I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

6 stars+, I need more stars to rate my experience!!!…read more First of all, I had been freaking out over possible bad news from my blood tests the week prior. Apparently, I needed to have a liver biopsy done. All of this coupled with nightmare colonoscopies I've had in the past AND 18 years of dealing with military and VA doctors (I'm recently retired Air Force) and I had already worked into a panic attack and unable to sleep, fearing both the procedure AND results. My anesthesiologist, Mr Tiger, called me the day prior and gave me very informative details and reassurance that the procedure would not be difficult. The next morning, I was going to the room right on time. Mr Tiger made both my wife and I comfortable, and spoke with the doctor to help me start with some medication to ease my nerves. By the time I was taken into the procedure room, I already had another excellent technician start the sonogram, and very soon afterwards my Dr, Dr Suh, introduced herself and again explained the procedure, ensured I was more than comfortable and we talked about personal experiences that we enjoyed to relax. The next thing I know, the procedure was over before I even knew it had really started! Back to my room, and some pain slowly started creeping in. The push of a call button, two pain meds later, and I feel good enough to write this message after meeting a manager, Tammy, and expressing my gratitude for a wonderful experience. I performed Quality Assurance - type work for the Air Force for a long time in my career. Everyone knows that people rarely praise, and usually only complain! Friends, if you have good service and experiences, please take the time to write about it! Employees deserve it just as much as those who deserve complaints, and being recognized does your part to help keep the good people there for us! Thank you Mr Tiger and Dr Suh - your care and professionalism is what all patients and all of society deserves in any setting. God bless! David Russell

Fellow Austinites. Please Boycott Austin radiological associates when considering your imaging…read moreneeds. Ever since they outsourced their scheduling to a call center overseas it is nothing but agony to schedule with them. I know that they would prefer you to not call but I can never access their online scheduling portal even though I allowed their system to choose my password and then dutifully saved it. So, I had two different exams to schedule and even though I knew it was a long shot ( and even said as much to the rep) I waited on hold for almost 30 minutes. I waited because often my phone won't ring anymore ( Santa says he's bringing a new one) and I was hoping for same day, same place. I finally get through and we played twenty questions to get me verified even though my name, phone number, DOB and insurance should be on file. After I explained the situation and what I was hoping for the run around began. She kept repeating the types of exams over and over and naming dates months out but not locations. So if she was looking at open dates she should know which location, right? Why not say so when mentioning the date? Then when questioned why February ( one exam is a screening covered 100%) she claimed it was to do it in one day but still didn't tell me if it was my preferred location or one of their other eleven. This went on for over forty minutes and I could hear a man in the background making comments and laughing. I finally made both appointments, not together, not even this year for the screening so they screwed me on the benefit for next year. It was so bad they even said they had an appointment for the screening at my preferred location this afternoon but when I questioned if they could verify my insurance in that time ( a couple of hours) suddenly she was looking at 2026 and when questioned about that she said they had no appointments before that date next year. So no available appointments until December of 2026? Okay. I was under the impression from having spoken with their corporate office in the past that they only open their schedule a couple of months at a time. It is like this every time you try to contact them, and awhile back I showed up at a location that had my information for almost a month but when I got there they said my insurance had not approved the exam and tried to deny me. I sat on a bench in the lobby, called my insurance company and was told they had approved it within two days of it being submitted but ARA had never followed up. I had to go in and give my phone to the reception so the woman could put in the approval code and verify she was speaking to the insurance rep. Unfortunately I cannot get my images any where else this time but this will be the last time I use ARA. We have private insurance paid for by my husband's employer and they pay out well and rarely ( almost never) deny a claim. These administrative positions should be filled by American citizens in the community as they used to be. People do a better job when they are members of the community they serve. Every time you get routed to Pakistani or Bangladesh they just want to waste your time. I started the forty minute conversation trying to be patient and understanding but ultimately lost it. Especially when I was asking a question and she started speaking over me. I tried to call corporate just to verify she had actually managed to schedule the exams since she couldn't seem to understand the calendar program and how it worked and also find out what I needed to do to access the portal next time and the line kept disconnecting when I pressed one . So I let it ring through to the operator who thought she was that woman Veronica on FB. You know, the one who hangs up on and threatens customers? And I was politely explaining to her because she wasn't the scheduler who was difficult to deal with but she decided to just keep putting me on hold, she didn't even say why the first time. I promise I was being respectful with her even though I had finally lost it with the other woman. Obviously there was an issue but she didn't even have the respect to listen before deciding not to be helpful. Enough is enough. Consider taking your healthcare elsewhere. I spoke with Touchstone but they were also scheduled out too far,and I would need to contact my physicians and have them resend the orders before scheduling. However, I got right through, she listened and empathized and gave me the address and fax number in case I did want to wait until January. I ended up calling my Drs office for one scan because it's pretty critical to see if they even booked the appointment at ARA.

I had my last mammogram here. Yes, mammograms are painful - I've had about 25 of them so I kind of…read moreknow - but the last one was insanely painful. It hurt so much that when I exited, I specifically asked that they put that MRI tech's name on my record as someone I never wanted to deal with again. I also asked that they forward my complaint to management. One year later, it's time to make another appointment. That tech's name is not on my record. I received an email and a text that there was a letter waiting for me from ARA. Ten minutes of dealing with their archaic website only to find out that there was no letter. Just a notification that I have an appointment. They hurt me, ignore me and then they waste my time. I have to ask myself... Why have I trusted these incompetent people with my life?

We had an appointment today for my mom's foot due to pain and a possible fracture. Two hours before…read morethe appointment, the office texted me to say they had to cancel and that I needed to call to reschedule. When I did, the earliest availability they offered was December 30th. It's only the 11th. We checked other providers, and everyone is booked unless we go far outside the city. This is unacceptable . They canceled on us, we did not cancel and yet they offered no real solution. A simple "sorry" doesn't help when my elderly mother needs care for her foot. The lack of accommodation and concern was extremely disappointing. Useless! Uncaring!

I came in for my first DEXA scan experience, and it was a positive one. I was in and out in about…read more15 minutes, and appreciated that they talked to me about what to expect without trying to sell me too much on future sessions or anything. I got the results within a couple hours, and plan to maybe make this an annual thing that I do for tracking my fitness goals.

Went in for my second dexa scan. Loved working with Otho as the tech. He took the time to make sure…read morei was aligned properly for a great scan. Will be back!

Easily the best periodontist in Austin. I got some basic work done and was impressed by how…read moreefficient and thorough the staff and doctors were. Felt like a lab with all the modern technology they have! I really like how the office does not have a corporate feel and is actually owned by the dentist himself. Will be recommending them to all my friends and family since they offer so many services like All-on-X, Invisalign, Braces, Implants, etccccc.......

My grandpa recently had the pleasure of receiving dental care from Dr. Ashwin B. Nambisan and he…read morecouldn't be happier with the results. Dr. Ashwin B. Nambisan performed two implants and a crown for my grandpa, and the entire experience was exceptional from start to finish. The actual procedure was smooth and virtually painless. The clinic itself is modern, clean, and equipped with the latest technology, which made me feel confident taking him there. The results speak for themselves. My grandpa says it was his best dental experience ever and his implants and crown look very natural.I highly recommend Dr. Ashwin B. Nambisan to anyone in need of dental care.

I had an excellent experience today at Austin Thermography! It was my first time having…read morethermography done. Amanda explained everything clearly and made the experience positive. She is very warm and professional. She thoughtfully answered all of my questions, and walked me through everything so the imaging portion was a breeze. I will definitely be going back. I am thankful to have a healthy alternative to mammograms!

I'm on my 3rd visit and still impressed. Amanda is very good-knowledgeable, caring, informative,…read moreand patient. I like feeling like I'm taking back some control in my health. Definitely a great place to start with your health!

Here for an MRI... I am very appreciative that I could schedule an appointment at 6 pm on a Friday…read moreevening. Truly convenient... insofar as any MRI can be considered convenient! Lovely, quiet, serene waiting area. Very professional.

Scheduling system is of poor design. They give you a scheduled time that is not when you need to…read morearrive for some reason. If you show up on time to your appt they will turn you away. If people need to be there at a specific time, why would you not make THAT their appt time?! Staff is unhelpful and lacks compassion for the customer (especially since people getting imaging are typically injured). Canceled my service with them to work with someone who values my time and my business. ** After looking at the text they sent me confirming my time, they sent another text changing the time 30 mins later, making my arrival at the original al planned time that we had scheduled for over a week or two "not early enough" It feels like they went out of their way to mess up a scheduled appt. Frustrating! **

Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. Good luck with your treatment.

I needed to have a CT scan done and was able to get an appointment pretty quickly. The address was…read moreeasy to find and there was ample parking. The building is nice with a ramp and automatic doors. Once inside there is good signage and I found my way to the ARA office without any issues. I checked in right away. The waiting room is large with plenty of available seats and a TV. Within 5 minutes they called me up and I had my scan done in ten minutes, maybe less. The staff were so friendly and helpful. The machine was very clean and looked new. They had a knee pillow for me to use without having to ask. Talk about quality of care! I will definitely be coming here for all my imaging needs.