We received nothing short of five-star service: * My inquiry from the website was promptly answered * Information was succinctly and accurately provided, including a quote for the entire charge for the service * I was able to make an appointment for later in day * Technicians arrived promptly, preceded by both a text-based ETA and then a phone call * Technicians were friendly, polite, and very considerate, cleaning my driveway and then rolling up the hose for me (waaaay above and beyond any reasonable expectation considering they found the hose in a tangled pile in the grass) * Charge for service was lower than I expected and service was better than I expected! I want to underline two items which were VERY important to me: EVERYTHING, from me submitting inquiries through e-mail and their website, to their subsequent responses and same-day scheduling, was completed online! This is something of which other companies in the Okeechobee area should take note, because some of them have lost my business because they did not answer my online inquiries. Also, the exceptional cost and services for the pump-out service, makes me more likely to call Austin sooner than later (i.e. instead of waiting until I am sure that the tank needs to be pumped again). read more