I have used Rabenstein Plumbing & Heating for the past 8 years. They have installed our outside…read moreunit and every year they service our unit. Very reasonable in price and very knowledgeable. I would highly recommend this company.

When we experienced biller issues Rabenstein originally was to arrive the next morning but we bit…read morethe bullet and agreed to pay the after hours price (big mistake!) even thought it was 3:30pm tech diagnosed it as a bad blower motor. Luckily they had one at the shop ($1300 which I agreed to pay) but not worries thus far. He wrapped up and moved along... the next day, I was concerned about the pricing and asked a local HVAC distributor about the price on the motor and they priced it at $200.... Seriously? 600 % mark up? Looks at the invoice and realized I was charged for 4 hours... my phone log and cameras show he called when he left his previous job at 3:29pm and left my house at 6:30pm. When I called the office the next day they needed to check on a few things but would call me back. Their response: part was another end model and was therefore more expensive. 6-1/2 times more expensive? I have to admit he did tell me it was expensive. As far as the rake, they informed me that they build door-to-door meaning from when he leaves his last appointment to whenever he either clocks out or goes to his next appointment so I was charging an additional hour for most likely his travel home. Sour grapes? Maybe but do yourself a favor. Get the details of the pricing before you commit to anything.

I brought my onboard RV generator to Berrena three times. For the initial repair, they charged me…read morefor more hours than they spent. When I brought it back, not working, the tech said he "did the same thing as last time," and not surprisingly it still didn't work. The third time they offered to "fix" it for another $300 in parts and "only" another hour of labor. I requested, and received, a refund for all but an oil change and spark plug hat I had them do while the genny was out. They charged me $250. Another repair service found numerous issues with the "repair," including low (and possibly old) oil. My generator has worked perfectly since they fixed it. I asked Berrena for a refund of the "$250 oil change" and was refused. The service manager told me he had watched the tech do it, said it was 2 quarts of oil, which my generator does not hold. Their own invoice only listed one, so this was patently false. The hours and aggravation, as well as the $250 I am now addressing with the Better Business Bureau, add up to probably the worst customer service experience I have ever had. I don't like writing bad reviews, but I don't want anyone else to go through this. Beware.

WARNING!!! Our HVAC stopped working at our cabin. My husband called Berrena because they were…read moreLOCAL in Huntington. Technician arrived, nice enough guy. He opened our unit and found a dead mouse had shorted out our capacitor, he removed mouse...asked my husband to turn on unit. Did a voltage check. Talked for about 20 minutes and said he lives in Cassville, about 15 minutes from our cabin and was heading home. Total visit, including chat was 30 minutes. Received bill for TWO HOURS. Husband called the office and the explanation was that tech's previous appointment was in CENTRE COUNTY. So they charged us for travel from Centre County, when Berrena's office is in downtown Huntington. WHAT??? My husband called to question bill and billing said that's their policy...to charge the next customer the drive time from where tech was last. Husband asked to speak with owner, and was put thru to Matt Berrena, who was very rude and extremely unprofessional. He said I'll see you in court and hung up on my husband. Husband called several times to ask that 1 hour be removed from bill, then he would pay. Each time he was met with rudeness and unprofessional responses by Matt Berrena. THIS COMPANY RIPS OFF ITS CUSTOMERS AND CHARGES OUTRAGEOUS EXTRA FEES. Beware...you could be next! NEVER, EVER call Joseph Berrena Mechanical for service!!! Subsequent to this experience, we had another issue and called Allied Mechanical, also located in Huntington. Tech showed up, spent 50 minutes and repaired the problem. We were billed for one hour. VERY happy with Allied! Call them if you need service!

This is a rather large service company. It does plumbing, heating and air conditioning and…read moreelectrical work. They service my boiler and have done electrical repairs. If they didn't do it right I wouldn't use them anymore. I still use them. They're a bit on the costly side as larger businesses are bound to be but have always sent out competent and polite technicians.

From the owner: Allied Mechanical & Electrical holds true to philosophies of quality service and consumer justice…read more We remain focused on continual improvement of the service delivery process and your satisfaction is our number one priority. We are your ultimate Energy Ally. Contact us today and receive quality service from a company you can trust.