Exceeded my expectations from start to finish. Daniel arrived on-time, was courteous and…read moreprofessional and did an outstanding job on my Nissan Altima. Looked brand new upon completion and smelled amazing. Will absolutely use this service again in the future and will recommend to friends and family.

showed up on time. very personable. very good job. touch expensive but I think I was out of their…read morenormal service area. I would use them again. one comment was left some dirt and tire wax residue on my driveway

It's an automated car wash what kind of stuff can you really say about it? But in this area being…read moreable to wash your car for nine dollars and have it be decent is actually a pretty good value. It's not one of those places where when you get done there's a big rack of vacuums and air hoses for you to finish the interior. But if you're just looking for a place to wash off the salt and give it a nice shine it does what you need.

Fast, easy, inexpensive. Perfect for the winter wash after each snow/road treatment storms.read more

I am always received amicably and professionally. The workers are efficient and helpful. I want…read moreto specifically site Sebastian at the Rockville Flagship, who helped with a loosened hubcap and kindly instructed me how to shift into neutral on my Tesla! He went out of his way to rescue my loose hubcap which I scraped along the cement while leaving the pay station.

DO NOT USE SELF SERVICE VACUUMS. The self serve vacuums do not work properly. Very weak suction. I…read morepaid $5 for 6 tokens. 2 tokens for 6 minutes of vacuuming with poor suction. They refused to give me a refund. Don't waste your time and go elsewhere.

Chas detailed my car interior at my workplace. The communication was clear and good. He was right…read moreon time in the morning and finished as expected. The car looks and smells great. I'd definitely use his service again.

Reached out to Chas this past weekend (Saturday) for a last minute appointment on Tuesday for a car…read moredetail. Quick response and showed up to my house on time. He did an amazing job with my car. I primarily have a lot of hair in my car because of my dog. I appreciate the details of degreasing my engine and using clay bars (because not every detailer does). My tires were the best part. Chas is incredibly fair with pricing and got the job done in about 3.5-4 hours. Highly recommend.

We always get a solid car wash here! They suckered me into the monthly membership and while we…read moredon't use it enough, we do make it work for us. It's the best interior/exterior quick wash we have gotten in the area and I'm pleased with their work!

I went here to get my car cleaned after I went to the beach. I paid 44 dollars for the deluxe…read moreinside and outside car package. When I received my car I noticed that they did not wash the front windshield. They did not clean the cupholders. They did not do anything except wash the floor mats. There are still stain marks in my car from previous spills that can be easily cleaned if wiped down yet they didn't do that. I will not be going here again.

Kensington Auto Clean performed a phenomenal detail on my 2021 VW Tiguan. My daughter became car…read moresick and vomited and the car smelled horrible. They took their time to clean the vehicle inside and out. My wife and I fell in love with our vehicle which has a showroom shine. The cost of the work performed was a great value! Outstanding work and we will be returning!

We have taken several cars for fast, impeccable repairs (matching 5 year old, custom paint, no…read moreless!). Zero judgement on the things we've done to need their service, and we are always met with kindness. We've suggested them to family and friends, all of whom have been thrilled with their work. 5 stars all the way!

Was a monthly customer until the brushes scratched my paint. Always a long line, windows wiped with…read moredirty towels leaving them smudged.

Highway ROBBERY I payed for the $50 "ultimate" car wash and…read morethey literally robbed me. They MAYBE hosed down the outside of my car. I paid for the interior to be cleaned and there is still dirt everywhere. I genuinely wasted all of my money on this. Also the dude started yelling at me but i couldn't understand what he was saying. Would rather get my car washed in GAZA!!!

I wish I had read these reviews before signing up for their monthly unlimited plan. I go because…read moreit's convenient and they have locations near work and home. I try to go as often as possible to get my money's worth, but it's a commitment. I just went this morning to their Kensington location -- overall, unimpressive (again). I've been to both the Kensington location and the one on Rt. 7 in VA. Both have very weak dryers. I always have to hand dry, if I have time, but that adds another hour if I include vacuuming. Otherwise, water spots on windows and chrome accents are a given. Some of the staff are nice enough, but they literally don't have any contact with customers unless you're signing up for a monthly plan or have difficulty getting the gate open. I did have one experience where I had to go to the bathroom really badly. The attendant at the gate said to go in the building. A woman stopped me and said restrooms are for employees only. I pointed out that her coworker had just said I could use it, and that I needed to go very badly. She still refused and hardly seemed sorry. There were no other businesses nearby I could use (mostly car body shops and industrial offices). I told her that if she did not make an exception this one time, I'd have to urinate in my pants or on the side of the building. She just shrugged, and I just watered their shrubs. It was a little demeaning but not as bad as urinating myself. One other negative experience with their staff, this time at the Rt. 7 location, occurred when the attendant yelled at me from across the parking lot to move out of the vacuumed parking space to dry my car. I told him I wanted to dry my car before vacuuming because I didn't want water spots, but that I'd be using the vacuums soon. I added that I wouldn't have to if their dryers worked properly to begin with. He instructed me to park in the spots without vacuums. My question is, if the vacuums are in such high demand, why not install vacuums in the spaces that don't have them. I also would have been more receptive to move if he had come over politely and explained that there was high volume and would appreciate it if I would move my car as soon as possible; or better yet, helped me dry my car so I'd finish faster and then vacuum. All of this would be tolerable if the wash was at least top notch, but it's far from it. The bottom of my doors are always left dirty, and I drive a high SUV, so it's not like the wash cloths on those rotators and water jets can't reach those areas. Overall, there just isn't anything special about this chain, albeit I've only been to two separate locations. Some of their competitors have compressed air that you can use to blow debris from tight places where the vacuum can't reach, like cup holder crevices, air vents, under the hood leaves, etc.; and some even offer reusable drying clothes. I guess if bathrooms are too much to ask for, these other "perks" are a bridge too far. I will be moving to VA soon and my experience has not inspired loyalty. I plan to cancel my membership soon thereafter -- there are just too many better places to have to put up with staff attitude, lack of basic customer services, and mediocre washings. Also, I'm even less tolerant of businesses that ignore customer complaints on social media, as this one appears to be doing with many customers on here.

It took 2 months to cancel my membership from these money hungry vultures…read more They took a payment out for August on July 30th and when I roll up 2 weeks later, my membership is canceled.

Had a fantastic experience. The team was welcoming from the moment I arrived. The service was…read moreincredibly quick, taking exactly the 45 minutes they advertise. It's super convenient and easy to access, located right on the first floor of the Westfield garage. ​Most importantly, my car was left sparkling clean. It was a great bang for the buck! A special shout-out to Gabriella, whose superb work on the ex/interior made my car feel brand new.

2.5 hours for a TOTAL detail $300. Inside, outside and engine compartment. They did a great job…read moreand it was easy to kill the time at the mall. They close at 6 so make sure you are back.

Valet Spa is an excellent and convenient solution if you are shopping at the mall. Overall, they…read moredo a good job cleaning your car, and deliver your car to you in a timely manner. They are communicative throughout the process, and offer several packages to fit all budgets. I came here for an exterior wash, and they cleaned my car very well. My only gripe is that they left a few runny soap spots on my mirrors, and I would have preferred for them to wash and towel dry those areas, before I left. I only noticed after driving out of the mall.

Despite of the negative reviews, I took a risk and took my car in for detailing and a quick wash…read more An easy clean that turned into a complete nightmare! My interior wasn't dirty to begin with, nothing that a few wipe downs and vacuuming couldn't fix. My main concern was the trunk lining of my car with the debris and grime that have accumulated over time. Tahalia was pleasant and told me not worry about anything. I dropped my car off at 5:45 p.m. and left for dinner. I came back around 8 p.m. to check on my car and the exterior looked good until I noticed a hard droplet of some type of cleaning product on the hood area (it wasn't there before). It was tough to get it off that I thought it was going to chip off the paint! I was told that it was going to cost extra to buff it out but why? It wasn't my fault to start begin with. I proceeded to the trunk area and it was still dirty! I gave them another chance to get it right and walked around the mall to kill time. I came back around 8:40 p.m. anxiously checked my trunk again and it looked better from before but the backside of my car had water and debris from cleaning the linings. At this point I'm upset and frustrated. A guy had to scrub it with a hard brush to get the dirt off and pat it down dry. The linings now looked stained and spotty and honestly it was too dark to see if it completely came off. I checked the inside and the right side of backseat had dust. The backside window had specs of dirt from the inside. Again, two of their employees had to fix these issues. It was close to 9 p.m. and I understand that everyone just wanted to go home but this all could've been avoided if the job was done efficiently. They had two other cars along with mine that had issues as well. I was told that the gentleman that handled my car (I believe his name was Keith) was let go early to go home and didn't finish the job completely without letting anyone know. Why didn't they do a routine check to make sure the job was DONE? Miscommunication or not it's still not an excuse. Tahalia apologized more than once and gave me a discount voucher for my next visit. She was professional throughout the whole process but I'm not sure if there's even a next time after my first time nightmare experience. I'm scared to check my car in the daylight especially the section where it had debris from cleaning it. The only reason I'll be back is to have them fix the stained section they left but otherwise I will have to take my business somewhere else.