The customer service is below average and inconsistent. I wanted to purchase a piece of art that…read morewas on the floor - for sale. When I attempted to make the purchase the associate said "that's on hold". There was absolutely no indication that the art was on hold - no tag and it was on the sale floor. I have no desire to purchase anything that is committed to anyone else BUT I have been told in the past that they do not hold items. DOUBLE STANDARDS I was told in the past, I had to pay for a table and chairs while I returned home to recheck measurements. I did pay for the merchandise and a "SOLD" tag was placed on it, while I was there. When I returned it was still on the sale floor but the "SOLD" tag was still in tact.

The absolute worst customer service. Yes the pieces are beautiful, but be prepared that once they…read morehave your money they have little to no care in you as a customer. We waited month for our furniture and our nearly $1,000 dresser arrived defective. We've then spent months waiting for a replacement with little to no communication on updates. Buy your furniture elsewhere.

I absolutely love Kolo Collection! Back in 2003 I bought a Danish made teak and metal table and…read morechairs set for my balcony at my brand new condo at Metropolis in Midtown. The furniture line was called Trip Trap, and even though I now live in a house, it's as sturdy as the day I bought it and fits nicely on my back patio. Fast forward to 2016...In early spring, my partner and I decided we wanted to get some furniture for our sunroom in our new home. Since we enjoy spending time in this room which has an indoor / outdoor feel including louvered windows, I knew I wanted to see what Kolo Collection had to offer since I had such a positive experience the first time. We went to their West Midtown location on a Saturday afternoon and owner, Michelle Martin took care of us. We explained what room we wanted the furniture for and how we use the room on a daily basis year round. With Michelle's help and guidance along with checking out their huge selections, Kolo Collection fully outfitted our sunroom with indoor / outdoor furniture from Jensen Leisure Furniture. It's called the Ipé Collection and it's made from a wood sustainably grown and harvested in South America. Michelle was so helpful in getting us what my partner and I wanted, but also what would comfortably fit in our sunroom without crowding the relatively small space. We provided the room dimensions and Michelle came up with a game plan. We had a choice of purchasing cushions made by Jensen or we could order custom cushions which were a little bit taller in the back offering an enhanced comfort level. We opted for the custom cushions selecting the color we wanted from many Sunbrella fabric samples. We purchased two chairs, one loveseat, two ottomans, a console table and two fold-up chairs for additional seating when needed. I recommend checking out Kolo Collection for your furniture needs, whether indoor or outdoor. The service is the best. They are not satisfied until you are satisfied.

I've purchased from here before and was happy with the process (which is why two and not 1 stars)…read morebut lately they have been weird. I came in three times and got sub par service. This last time they were renovating - told me a certain set was on sale and to come back two days later when all pieces were in place....long story short - I come back and they said they have to ask if it's on sale....mind you it's the same sales person. Apparently it was not, in fact, on sale. And on top of it they won't just sell chairs without a sofa or vice versa. I found the same set on front gate (online) for less. I'll never go back to them now.

Highly unprofessional. They brought the bedroom suite but forgot the bed. Any other place takes…read morethe old bed but they wouldn't . Won't buy anything else from them.

We just had our new couch delivered. The couch is very comfortable and looks great. But even better…read morehas been the purchase and delivery experience. Everyone from the owner (Corey Elliott) and the delivery team were exemplary. We really liked doing business with a locally owned store and are extremely pleased with our decision.

I wanted to extend my heartfelt thanks for the beautiful restoration work CHAIRish ATL did on my…read more30+ year old dining room chairs. Drew, your craftsmanship and attention to detail truly brought new life to them, and I couldn't be happier with the results. Not only do they look modern and stunning, but they're also more comfortable and sturdy than ever. It's clear that a great deal of care and skill went into every step of the process. Thank you so much. You are the Best!

Drew is a wonderful craftsman, great listener, he works quickly and charges a fair price.read more

I bought a sofa here a few weeks ago, I can't be more pleased with the experience, Cassie was a…read moregreat person to help me order the perfect piece, the fabric is better than expected. I highly recommend intagula for all your decorating and furniture needs...

JoJuana was AMAZING! The entire store is a treasure trove, and JoJuana was really accommodating…read morehelping us clear pieces to try them out. My clients were really impressed with the selection and the fact that even though it's a designer showroom, pieces were readily available. The pricing was really exceptional as well and was a great value for the pieces we chose. FIVE STARS! Highly recommend!

The best quality outdoor furniture at the best value from the best people. I just got tired of…read morebuying outdoor furniture and things that only last a couple years even with me trying to take care of them. So I decided to shop for high quality furniture and the very first thing apparent here is that every single thing they offer is of the highest quality and I fully expect it to last a long time. We are already off to a great start with what I purchased. On first visiting I had sticker shock just because I never shopped for high quality furniture before. But once I visited other high quality furniture stores, I know they do offer some very good prices here. Some sets were more than $1,000 cheaper than what I believe to be the same thing that I saw at other stores. So not only is it high quality, it's a great value. All that is well and good. The greatest advantage of shopping here is the people. They are the nicest and friendliest people you could ever meet. It's a family run business and every person we met showed true and genuine customer service but not only can you can tell they're very passionate about what they do but they are experts as well. This was a big decision for me and I made a lot of trips in and as I worried it probably was looking like I was window shopping or never going to buy. They still treated me the same on every single trip in. They spent as much time with me as I wanted. In the end we decided on an excellent set that we love, but more importantly I've almost never made a purchase that I felt as good about than I have buying from Casual Image. Lastly, what really made it worth it was the delivery. The fact that everything came assembled and in perfect condition and the delivery drivers put it exactly where I wanted was incredible care and showed the same great friendly customer service that made me feel amazing. I will always suggest casual image to anyone looking for a better outdoor furniture experience.

I love this place. I never purchased patio or deck furniture or accessories, but I've purchased…read morethree sets of gas logs from them - over a decade ago and my customer service was experience was amazing back then - and when I had a recent need to contact them, I was once again treated to stellar customer service. The sales members are knowledgeable* and friendly and super helpful without being obnoxious. I'm a life-long customer! *I might not have liked to hear what Ms. Miller had to say about ventless gas logs - but I sincerely appreciated her being honest and upfront with me about everything I would need to do to bring my set-up to code if I wanted to switch to them.

If you are heading to the Rooms To Go Outlet, prepare yourself for a bit of a "good cop, bad cop"…read moreexperience. There are some genuine gems to be found here, but the process of actually getting your furniture home can be a bit of a headache. Here is the full breakdown of what to expect: ​The Sales Floor & Staff ​First off, the staff is incredibly friendly. Erik, in particular, was a standout--very personable and helpful while navigating the floor. However, you need to go in with your "no" voice ready. The sales approach here is aggressive. While they are polite, they will try to upsell you like crazy. It felt like they wouldn't take "no" for an answer on certain add-ons or higher-priced items. If you have a budget, stick to it firmly, or you might walk out spending twice what you planned. ​New vs. Scratch & Dent ​The inventory is split into two main categories, and the rules for each are very different: ​New Furniture: If you buy something brand new, they offer standard delivery services. ​Scratch and Dent: This is where the "Outlet" deals are, but be warned: you are responsible for the pickup. They will not deliver these items, so make sure you have a truck and some muscle ready. ​The Pickup Process (The "Red Tape" Marathon) ​This is where the experience loses points. There is a serious lack of unity between the front office and the loading dock. Even though you confirm your pickup inside, the communication doesn't seem to travel to the back. ​The Licensing Loop: ​You show your ID and receipt inside to confirm you are there for pickup. ​You drive around to the back loading dock. ​You have to show your license and receipt all over again. It feels redundant and slightly disorganized. Once you've checked in at the back, don't expect to stand around the dock. You are required to go back to your car and wait. They will eventually call your name when your item is ready to be loaded. It's a lot of "wait and see," so don't expect a quick in-and-out if you are doing a self-pickup. ​Final Thoughts ​The prices can be great, and people like Erik make the initial walk-through pleasant. Just be prepared for a high-pressure sales environment and a repetitive, somewhat slow pickup process. ​Tip: Bring your patience and double-check your ID is easily accessible--you're going to need it more than once!

Today, 3/26/2026, had a great experience at Rooms To Go thanks to Jackson Walls! He was friendly,…read moreknowledgeable, and never pushy. He made the whole process easy and stress-free. Highly recommend asking for him!

Excellent service, quality wood furniture, fair prices. Really impressed with Nadeau and wish I'd…read morestumbled upon them sooner! We got this gorgeous wooden console which Nadeau helped us to load into our car and the service was just excellent by the Asst Manager and the gentleman in the Georgia Tech sweater.

Most of my house is furnished with your unique pieces. It is entirely possible I venture to the…read morestore once a month or so to see what the new shipments bring. The pieces are of great quality and at magnificent prices. You cannot get solid wood furniture like this anywhere else without having to barter your first born child. I appreciate the same day delivery service (third party contractor) I can usually get for a reasonable fee. Downside for those that need time to contemplate a purchase because once it's gone there is unlikely to be another. Recommend going when you are looking for something specific so if you see it you are prepared to buy it. Table, chairs and cabinet courtesy of Nadeau.