Seems like quite a few of these reviews are of "Ballard" the store, but not of this location…read morespecifically. This is a review of this particular location not the Ballard business as a whole. I am a fan of Ballard the store but this location has its issues. I do love that we have such a huge location in Atlanta, that is a positive - due to HQ also being located here i imagine. But I don't understand why it does not function as a showroom or flagship for that reason. Also this store does seem to be rearranging constantly. I cannot remember a time when I have visited and it was not moving something around. As such, staff does also always seem preoccupied by this and less inclined to help. When I can get staff to help it is usualyl because i have a specific question and they usually do not have the info on hand or may not know where I can see a specific iten on store (probably because it all moves around so often) which can be frustrating.

I'm incredibly disappointed with my recent experience at Ballard Designs. I ordered dining chairs…read morein person at the store, and the associate verified that they were in stock and available. Five days later, I received an unexpected cancellation notice with no real explanation. When I called customer service to understand what happened, the only solution offered was a $25 gift card, which felt like an insult considering the inconvenience and the fact that I now have to start my search over again. To make matters worse, the exact same style chair is still available as an individual custom-order option -- yet the company refused to offer any discount or price adjustment, even though the original in-stock set I purchased was canceled through no fault of my own. For a company at this price point, I expected far better communication, accountability, and customer care.

A hip, chic place that carries great statement pieces. I love their showroom and felt like a lil…read morehipster in there. Also their inventory is reasonably priced. Loved their ambiance as well!

I can't say it as well as Erin, and her review is right on!…read more Jorge and his partner Felipe are truly customer oriented. I have bought several items from them over the last few months. It started out with a small $25 purchase, and the extreme positive attitude overwhelmed me. Certainly when I spent hundreds of $ later, they were again as helpful as anyone could be. They held my purchases, and carefully wrapped them up for me to pick up with my own truck. The quality and forward thinking of their merchandise should be sought after for a contemporary and comfortable marketplace.

We had a very disappointing experience with Room & Board, both in terms of product quality and…read morecustomer service. We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue. I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using "sharp objects" on the table. This was frustrating and dismissive, especially given how careful we are. To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement. As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We've used it in exactly the same way for over a month, and there isn't a single scratch, exactly what you'd expect given how carefully we treat our furniture. This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn't the case. I would absolutely not recommend them based on this experience.

The whole experience from start to finish was TOP NOTCH!!! We worked with Vanessa and received…read moreamazing customer service!! She spent alot of time with us making suggestions (when we asked her to) and pointing us in the right direction with our sofa purchase. The sofa arrived today and it is far beyond our expectations - the quality and craftsmanship are unbeatable!! The delivery guys (Daniel and Raul) were so professional and helpful as well-super careful with our purchase and our home! From start to finish, the entire process was flawless!! You guys are the best!!

I absolutely love this place! If you are looking for beautiful furniture pieces come here! or…read morelooking for clothing check out booth #323 E.D.I.T. by Yacy!

I fell in love with Westside Marketplace at their Toco Hills location a few years back. Because…read morethere are hundreds of storefronts from different artists/collectors/entrepreneurs, the experience is always unique. However, regardless of whether you're looking for vintage books, furniture, artwork, jewelry, clothing or any this ing in between, you are going to find some good options or inspiration by walking around Westside Market! Today, I only bought a jumper for my 4yo but I was definitely tempted to get more. It's been a little while since I've gone to the Toco Hills location but this location seemed to have more black-owned vendor spaces (of course, I can only base this on the storefronts that had clear signage of the owner). My only complaint is that many items seem slightly overpriced. Like I passed over a few times that seemed about 20% too high.

Received top-notch assistance from Drew when selecting new outdoor dining chairs. Very…read morecommunicative and helpful sales associate; I feel confident in my purchase. Looking forward to enjoying the chairs in a few a weeks.

Shae was very helpful and i am planning ordering from her again. They have a good selection in a…read morewarm and friendly environment.

I visited this location around the holidays when I was in the area and what a treat. I'm definitely…read morea HomeGoods lover, like, who doesn't love mindlessly walking around a store picking up items I don't need and smelling 25 candles in one swoop?! I visited with no shopping list or special item in mind, just pure vibes. What a great way to spend an hour or two. Upon entry, I was so impressed by the cleanliness and the array of holiday and home items on display right in the front. Despite it being the holiday season, I appreciated that there weren't items thrown about or clutter from the rush. Navigating the aisles was easy, which I love. This location has some great space and they use it well, as they were stocked up with great home decor, holiday decor and of course, candles. I was also really impressed by their furniture section as it looked like a furniture store in that particular section! Grabbing a few items was a breeze and checkout was a breeze. Such a great shopping experience!

Kind Sales personnel. You can find anything and everything you like…read more Great Prople to help you.

So I'm going to say that overall this was a good experience. It's exactly what you would expect…read more They have furniture and upholstery and dishes and all types of gadgets. So it's nothing out the ordinary. What was out of the ordinary? Was the customer service. Solid customer service! I came in because I ordered something online and they sent me an email the night before saying that it finally made it. Which it shouldn't have made it because it was on back order but I guess somebody returned it and they let me get it. Which I was thrilled for! The thing that customer service stood out the most is because while I was waiting for it to come from the back, the person who was waiting on me showed me the machine. Show me how to use it and told me what to look out for. Like they really care. He took it apart to show me where the trouble areas were that I have to look out for so you can keep it going for as long as possible. The fact that he showed me how to break it down and where to focus on while cleaning was really good. A lot of times you order something and they just give you your package and then you are on your way. This wasn't that, that was five-star treatment!

Some of the staff at this location in particular have been working here for over 25 years. They…read moreremember before Crate & Barrel was bought, when it was located IN Lenox and had a far better, bigger footprint. Have stories about the mall. My parents actually built the current mall back in the 80s when I went from an outdoor mall to what we have now, and I have worked there in many different stores. So it's fun for me to talk with them about the history. As a location, it's sort of meh. For me personally, this location just never gets the items I would like to see in person from online. Like NEVER (would it kill you to bring some of the Athena Caldrone collection here - especially when the stock image online are so inconsistent). So that's frustrating. And there have been instances in the past where it says there is an item in store to view, we drive there and it's not there after all. I also miss the old glassware collection being in one space in the front all together. Now that they moved back the space is larger but it's not all together so finding pieces isn't as easy and if feels like they have signifcant less of each collection )(or of the collections as a whole) than they used to. And where some of the staff is wonderful, helpful, and interesting, a lot of the staff isn't. And I mean like actively going out of their way to avoid customer interaction. On my last visit, I had to ask 4 different associates for help reaching an item that was too high up for me (and breakable). The first 3 either ignored me or were busy with someone else and decline to just grab the item. The fourth, who wasn't in fact a store employee, but actually a part of the visuals team, stopped what he was doing to reach the item, then saw that it had a lot of finger prints and went to the back to get one in a box for me. Then helped me check out and unboxed it and repackaged the item into a gift box (it was a gift) So this one can be great, but it can also be not so great. Very dependent on who you work with and what you're looking for.

Roy and Cameron were very helpful and amazing people. Good product and great value Roy and Cameron…read morewere very helpful and amazing people. Good product and great value

It's funny because so many people comment the same poor feedback and Modani claims to take steps…read moretowards handling their ops better. We have paid full amount for furniture several weeks ago and not only did our sales rep forget to even put the order in until we had called to ask about the status of the order. After ordering, Modani themselves have NO idea how to contact their own "third party" delivery company that handles the delivery of our purchased goods. Everyday I am calling to see the status of where our furniture is because we are currently sleeping on the floor still and they don't even have the decency to follow up with US as their paying customers even to say there is no update. We have to keep chasing them down for absolutely no answers because they don't even have a clue! Go figure :) 0 customer success 0 customer support.