Excellent service from Mack at this location. Other staff members were very friendly and actually…read moreknow what it is to offer great customer service. A pleasure to deal with, unlike many other Verizon stores.

They were very helpful and he was super polite got me in-and-out really fast and just over all was…read morea great experience

Braden and Ralph solved our problems in record time and got us back on the road!! Thanks guys!! We…read morewill be back if we need help again!!

Always I have had a terrific experience at this AT&T store. Today Ralph helped me and he was…read morefriendly, polite, helpful. I appreciate the efficient, excellent service. Thank you, Ralph.

The employee I dealt with was either incompetent or criminal. At first, he said my SIM card holder…read morewas missing. I went home and opened the tray myself. He then spent a hour trying to turn the phone on, unsuccessfully. He had already charged me, and said he would reverse the charges. He didn't. I have been a customer of Verizon for more than 25 years, but have left because these criminal clowns are the store in Brookings. I know another person that was taken advantage of by this store.

The employee lied about pricing and costs and then said they can't help. The corp office was…read moreterrible have been on the phone 10-15 times hours and hours and still no satisfactory solution- promises made and not kept again - deals that were offered now seem to have changed - looking for a class action law firm

I needed help with my iPhone and in 10 minutes my phone was working again…read more Thanks so much for your professional support and kind words.

Cracked my iPhone 15 screen and although not having the part in stock, they ordered it and it…read morearrived in under a week. Repaired at a decent price for the part in less than an hour. Three month warranty for any manufacturer defect. Real nice family run business, they even let me play with their dog. Please note they only repair phones, not computers!

Austin was by far the best employee I have worked with. Very informative and resourceful. Straight…read moreto the point and good at what he does. Thanks again!

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

I haven't had any cell service for three days while they're transitioning the merger. I think there…read moreshould've been some better planning.

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

Had a good experience The clerk was helpful and…read moreknowledgable I would go back again Lots of products to choose from The last time I was in the chat cat store was not that Pleaant It's good to see they have changed to the better

The guys were nice. However they replaced my screen , after my phones keyboard was broken. Not…read morehappy, and they weren't very intrigued to help even though they agreed my phone was broken. Said that the screens were probably not compatible.... then why would you use it? Would never go back.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

Was lied to , was offered a free month of service for switching over from Us cellular ( did not…read morehappen) my $40.00 a month plan went too $50.00 with limited everything...these people will lie to you..Don't believe anything they say...get it in writing...And there phones are very expensive