My niece has been going here for a little over a year now and my nephew just started and it has…read morebeen very successful for the both of them. We love their therapists, they're so flexible and caring towards us. Everyone in that office is very kind and will greet you with a smile. Masks are no longer mandatory so that's helpful for the kiddos now when they're playing inside. So thankful we were able to find a therapy place that wasn't too far from their home.

We were recommended here by my sons feeding therapist & when she told us about this place she also…read morementioned that they continually overstep boundaries to keep an eye out and speak up. My son would begin meltdowns right when we walked in - we were eventually switched to a different time and therapist, it didnt help any. The owner & new therapist seen my son once a week, he wasnt allowed anywhere but one small room. The owner led the sessions. My son has HIGH sensory needs, autistic and nonverbal. the owner specifically constantly took activities away that he enjoyed to regulate himself with and forced puzzles & other things (why we dont know). Once we started bringing him here he started having major aggression issues at home and at school. she ( the owner) would restrain him with cushions and tell the therapist it was okay "because thats not really restraining him with the cushion in between" when hes screaming and fighting to be let go. at our last appointment she (the owner) did the restraining again, & then I physically watched her grab him, set him on her lap to force him to do a puzzle and when my son looked away i watched her actually stop herself from grabbing his head and physically turning it for him back to where she wanted him to look. To the point i said "dont even think about it". My son actually came home with marks from his last appointment there and that's why i never took him back. The 2 therapist that he seen before the owner got involved were actually really helpful and they really did try but you could tell that they were uncomfortable and out of their wheelhouse With high sensory need children. Since we have stopped taking him there his aggression issues have completely went away and he stopped having issues at school. I would not recommend this place to anybody. If I could give it 0 stars I would. Also they charged me $50 for canceling an appointment because my son did not sleep at all that night And had slept most of the day and they told me that we should just reschedule For a different time that day because the therapist could handle it. They don't have the kids best interest at heart and that's obvious.

Excelent place highly recommended, nice ambience , staff very polite, friendly , they very well…read moretrained, how to treat people with pain ,with empathy and patience . And Megan , what can I say ,She the best Pt , I ever had, excellent professional, kind ,knowledgeable, patience,.a beautiful person Thank you very much to all

The folks at Summit (RET) Physical Therapy in Puyallup are amazing! From the front door to the back…read morewall, this place is filled with caring, skilled, attentive staff! I always receive a warm welcome at the front desk, the cadre of therapy assistants are so helpful and the Physical Therapy doctors and assistants are knowledgeable and well trained .. my issues continue to improve with every visit. If you have aches or pains, I very highly recommend coming to see this group of professionals!

Karen and the team are worthy of more than 5 stars! We brought my 6 week in for therapy after a…read moretongue/lip tie revision and I went from a constant 8/10 breast feeding pain to a zero in 4 weeks!! They take such great care of my baby girl and treat her like one of their own. Not only do they work on oral motor therapy but also some developmental therapy!

I have been working with Shana weekly for nearly three months now. Let me be blunt: People with…read moreserious trust issues think my trust issues are excessive. I trust Shana. How the heck that happened in less than three months is beyond me, but I do.

I would give 0 stars if possible. The doctors where my son was born referred me here saying it was…read more100% covered through his insurance (Molina) and now I have a $900+ bill. He didn't even need the appointment I just went because they scheduled it for him in the hospital. If your child has state insurance your visit won't be fully covered. Double check before your appointment.

We have been coming here for 6 years for speech, OT, and PT. This is a great facility with many…read moreproviders which leads to flexibility with scheduling and availability. I definitely recommend this facility.

I have been a patient there a few times and oddly enough, the therapist had no recollection of me…read more I understand that they have a lot of patients, but I had been there a number of times within a few years and they couldn't remember me. The first time I went there, Jamie was there and she was great. I didn't know that I would be going there and handed off to new people every time and they would have interns who were there temporarily and each therapist would be working with multiple patients at a time. The individual care is not great. I have a huge problem with one therapist in particular and that's the reason why I'm writing this review. I don't know how she can continue to do what she does and no one else does anything about her behavior. Toni is a very outspoken and unprofessional person who has said things in front of the whole gym that actually made me uncomfortable as a patient. What ultimately made me upset was how she treated me as an individual by telling me that I wasn't really hurting and that I needed to go to therapy because I needed to get over it. When I looked up her training and how long she has been working, I couldn't believe that she had the blind confidence to tell someone twice her age and double her education level and experience that I needed mental therapy for my physical health and pain management! She needs to learn how to manage herself and stick to what she's been trained in at Green River Community College.

I can't give them a 1 cause not EVERYTHING bad, there are a "few" good things they have going…read moregood. 1) The ladies at front desk are friendly, and very helpful and do a spot on job! And they have a heated pool fir therapy. The therapists, however seem to just put me to whatever they want to just to keep me busy, not to explain why they have me doing certain regiments of exercise and what the benefit of each will produce for my peripheral nueropathy and balance. I had a difficult time getting on a bike because of my mobility limitations and. Instead of getting assistance the therapist watched me struggle to get on the bike. Almost faltering till he finally offered a step stool and his arm to stabilize me. He walked away once I was on and said I had 10 minutes, but someone else would be assisting me once I was done, and he had a timer to be sure other therapist was aware of my time. My timer went off and I kept slowly pedaling for another 5 mins. Before another therapist came to take me to lay on a bed and instructed me to do some leg lifts with a band under my feet for 30 seconds 3 times on each leg. He began visiting with me, and I lost count. He was not really paying attention if I was positioning right and he did not bother timing the lifts either. I caught a cramp in my left leg cause I think I did too many reps while he kept talking asking me general friendly questioms that kept throwing me off count. After that was over he had me do some instructed stretches on each leg He then said another therapist would help me cause he had another client to get. I finished and waited, but needed to use the restroom, so I let a therapist working her computer know who I was and if my new therapist came for me if she could let them know where I was at. I returned and asked if anyone came for me, but she said not that she was aware of. So I proceeded to walt, and wait and wait. My time was up and I was frustrated letting the gal on the computer know I had to go, and I was very upset how much time I waited for no one to come back to complete my alloted time. I asked the kind and helpful ladies up front who I would issue a complaint with and they got one of the initial therapists who helped me to hear why I was upset. He apologized and understood why I was upset and he forgot to come back to me cause of working with another client. The manager there said she could refund my copay or in a few weeks have a check mailed to me cause they could not credit my copay since I laid using a debit card?? On 2 other times they have canceled appointments that I scheduled a month in advance for lack of enough therapists. Love the pool staff, but also have noticed therapists while nice and kind also visit more than instruct or explain benefits of each exercise regiment. My nuerologist wanted me to use his referral preference, but I opted to use them because of the pool therapy and poiximity to my home, but now reconsiderring the recommendation to get hopeful quality care worth my expense and time. herknow that I

My husband was there in December 2024 about to be discharged doing great and then the nursing staff…read morecompleted a procedure that was very harmful. I have requested his medical record 3 times and requested a call from the director twice. No response from anyone. They are required to give his medical records as I have POA over his medical records. I know why they don't want me to have them because they don't want a lawsuit!

They won't call me back. Inform me of what is going on. I've called twice, it's been three days,…read moreno call. When it comes to the life and quality of life of your parent this is unacceptable.

My son went thru the step ahead program for speech services. Everyone was very kind and gave my son…read morethe attention he needed. He received in home services and they assisted in getting him into preschool within the district when he turned three. The Care and attention he received was very reassuring in hopes of strong his goals met. He learned a lot and thrived

From the owner: A Step Ahead in Pierce County is one of the region's most progressive organizations for children…read moreages birth to three who have one or more developmental delays. We provide convenient, home-based therapy and educational services, including speech, physical and occupational therapies and special education. Our team of talented and tenacious professionals work with families as partners, advocates and a support system of care. Our pledge is to unlock the full potential in every child we see.

This is a good place to get your wellness back on track. They do have great therapists, some pay…read moreattention more than others.I've noticed. I find the guys to be super attentive and carefully explain everything from paperwork to start therapy all thru the exercise is for your particular injury. This is just all around a great place to get some physical Therapy that the Dr. ordered

The staff is very knowledgeable, they take the time to explain your injury to you as well as show…read moreyou in the computer. I have a back injury that I've been suffer from for over a year and my doctor never took the time to explain it to me much less show me what muscles were involve, but they did. Ever therapist I worked with was top notch and I would recommend this facility to anyone who need physical therapy.